1. Mattress Direct

    1. Mattress Direct

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    Felton, CA

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    Mattress Direct

    5.0 (30 reviews)
    ModerateMattresses

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    13 years ago

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    14 years ago

    I love supporting a small local business! Dee Dee provides amazing prices and prompt delivery. I highly recommend Mattress Direct.

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    11 years ago

    We got a great mattress at a great price. Thanks Dee Dee! We'll recommend you to all our friends!

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    Review Highlights - Mattress Direct

    Dee Dee makes the bed selection process very easy with absolutely no pressure from her to buy anything.

    Mentioned in 16 reviews

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    Mancini's Sleepworld - Monterey

    Mancini's Sleepworld - Monterey

    4.9(30 reviews)
    31.9 mi

    Thomas was very professional and gave us some helpful info on a couple of their more natural…read moremattress/less toxic materials, and the different level of firmness. He have us plenty of time to test out a few and was not pushy at ll which we LOVE.

    Sales calls answered immediately. Customer concerns? Crickets!!…read more Let me start with this, I called Mancini's sleep world during this ordeal, twice and emailed three times. I was connected almost immediately when it had anything to do with a potential sale. The moment I called to address a concern, crickets. This tells you everything you need to know about where their priorities actually lie, and it also makes me genuinely question how authentic their current reviews are. Here's what happened. I visited their Sand City, California location on July 9, 2026. No greeting when I walked in. After browsing independently for nearly 10 minutes, you know, the thing you're supposed to do in a mattress store, I reclined on a display mattress and was abruptly told by an associate "hey, you can't be on there ". No explanation. No apology. When I asked for clarification, I got "just not that one". And when I followed up, he turned to me an elevated and aggressive tone and asked, "are you OK?" A question that had nothing to do with customer service and everything to do with intimidation. I exited the store shocked by what had just happened but returned 2 minutes later to demand to speak with Director or above. I ended up texting the store manager the same day. Read receipt confirmed. Did not address the issue as I asked. I also sent a formal written complaint on the same day to corporate customer service. No response. I followed up again on July 17 to emails directly from their website. No response. I called corporate on July 31 and was connected immediately, because again, it rang like a sales call. I was provided a new email contact and told someone would reach out. That was weeks ago. Still nothing. So here we are. If Yelp allowed it, this would be a a -5 star. I'm not easily rattled, and I don't write reviews out of emotion. I write them after I've done everything right and been ignored at every turn. This company had multiple opportunities to acknowledge a legitimate concern and chose silence every single time. That's not an oversight. That's a choice. Shop elsewhere. When I shared my experience with a friend I was told of a similar experience she had at that location. I am not writing about it because I myself was not witness to this however encourage anyone and everyone who has had a bad experience to post it on Yelp as customers should be aware of what occurs there and maybe then management will take customer concerns seriously and conduct their own internal investigation of these matters.

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    Mancini's Sleepworld - Monterey
    Mancini's Sleepworld - Monterey
    Mancini's Sleepworld - Monterey

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    Mattress Direct - mattresses - Updated September 2026

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