1. Vivid Home

1. Vivid Home

0

Los Gatos, CA

Vivid Home

5.0 (1 review)
Closed 12:00 pm - 4:00 PM

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Services - Vivid Home

Electric installation or replacement

Electric repair

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9 years ago

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Arhaus

Arhaus

3.7
(10 reviews)

Arhaus in Los Gatos has beautiful furniture--high quality, modern, and stylish. Great place to…read morebrowse if you're looking to refresh your home. Good service too.

Arhaus offers very attractive furniture and their employees are professional…read more However, based on my terribly frustrating experience, one must be insane to purchase anything from ArHaus. Below describes our experience: 1. Substantial delay in receiving furniture. This caused huge disruption in our home. 2. When the furniture did arrive, one large section was the wrong color, it was as opposite from the white sofa we ordered as colors can get. It was jarring to look at. 3. After roughly 6 months of constant problems with ArHaus, we finally received the correct color to the section of the sofa. 4. At this point I am working with the most senior people of ArHaus located in Ohio. Since my experience with ArHaus was so utterly unprofitable, I insisted Arhaus disgorge its profit from my transaction. I was prepared to go to war and they knew it. 5. ArHaus is so incompetent that they could not calculate their profit. They gave me some convoluted explanation of their intricate accounting system. I settled for a 50% discount. 6. It has been less than a year and one section of the sofa is defective. To release the leg extension, one must press a button. That button activates if you breath on it. We can't get that section to return to its normal position. I complained 2-3 weeks ago, having to return to the store twice. By the time the technician comes to my house on Oct 29, roughly 4-5 weeks will have passed. 7. A lovely chair with an ottoman is also defective. You can't sit in this chair without it reclining to an unbearable position. I have yet to tell ArHaus about this. It is so frustrating to work with this company that I hesitate to advise them of yet another defect. But I will. 8. There isn't enough money at stake to sue Arhaus for breach of contract and defective product but as a matter of principle, legal action is warranted. In America, litigation is a simple math equation. 9. There have been other problems with ArHaus that I won't describe. 10. I don't understand how such an incompetent company stays in business. 11. Adding insult to injury, I hired Sarah Byrne, an interior designer located in the South Bay/Palo Alto area to help me in creating a lovely home. She has excellent taste. However, she has all but ignored our problems with ArHaus, she has been altogether unhelpful in interceding on our behalf to the best of my knowledge and has effectively ignored her responsibilities after the delivery of the sofa section identified in Item 2, above. Great woman. Derelict execution, which she claims in her contract she will undertake.

Vivid Home - rugs - Updated July 2026

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