I purchased a Doctor's Choice Twin XL for my office floor since my pup was having the doggy…read moreequivalent of ACL surgery and he needed to sleep in a place without climbing stairs for a month (with me by his side). I worked with Angela Hatfiield, the store manager. She was awesome! Since it was a purchase I wouldn't use for more than a month, she found me a clearance mattress for a very reasonable price. When it was delivered, I noticed some rips in it. Well, it was a clearance item after all. But I emailed Angela, and she called me back wihtin an hour. She had found another clearance mattress, and was having it delivered to me after they checked it out this time. Everything happened within two days, and it went flawlessly. Absolutely great service from a very caring person. My highest recommendaton!

Lukas did an amazing job, wasn't pushy and helped us find the perfect mattress without any fuss. We…read morewere in and out in an hour and felt like we go everything we wanted

We absolutely love our mattress from Urban Mattress. Alexa was so helpful in the process of finding…read morewhat would fit our needs! I am so impressed with the quality and comfort of our Tabernash mattress. Highly recommend going to their store and looking at their amazing selection! Switching from our old mattress to Urban has been such a game changer in our sleep routine! Thank you Urban Mattress!

GO ELSEWHERE~ Bad integrity with warranty!…read more I purchased a VERY expensive wool\spring mattress from Urban Mattress with a 20 year NON-prorated warranty. $3,095 + tax. The mattress is failing and there are sunken areas in which my body now sinks in around 25% (I mostly sleep on my back)! I weigh slightly over 100lbs. I'm not a heavy person putting undo stress on the mattress. Based on some comments from Urban Mattress, I've discovered this mattress is failing for many people, not just me. The customer service lady first offered to replace with a USED display mattress! That's not what the promise of the warranty is! They are refusing to replace it with the same despite the NON-PRORATED warranty, unless I pay an additional $900. They want me to participate in their replacement cost! I even offered to let them substitute with a different but similar brand of wool mattress that costs less. They said no. They said they'd replace (for free) with a latex mattress. I did not purchase a latex mattress! I purchased a very expensive wool one because I'm allergic to latex and also chemical sensitive. Wool mattresses have no toxins, no latex, do not off gas, and have no toxic fire retardants. The customer service person (not sure, but I think she's the daughter of the owner) said her mother and sister have latex allergies and were OK with their latex and asked me to try one of their organic latex pillows. I agreed in hopes of compromise and getting this resolved, even though it's not a wool mattress. I tried the organic latex pillow and broke out in hives. Of all the crazy off the wall things, after breaking out in hives from the latex pillow test, they offered to give me a free box spring instead of a new mattress to replace my failed mattress. I have a platform type bed that I bought from them when I purchased the mattress. It is 100% complaint with the mattress warranty and in very good condition! My 20 year non-prorated warranty is for the mattress! It's not for a box spring, not a latex mattress... it's for a wool\spring mattress. Shop elsewhere! They don't stand behind the warranty's for their mattresses.

I relied on the website inventory and pickup information for two separate tile purchases. One…read moreproduct was listed as available in-store but could not be located. After ordering it online, I received a notification that it was ready for pickup, but store staff advised it would not arrive for another 7-10 days. During the same visit, another tile was listed as having over 5,000 pieces available, while store staff indicated only about 400 could be found. The conflicting inventory and pickup information resulted in multiple unnecessary trips and significant time lost during an active home renovation project. Customers and store associates appear to be working with inaccurate information. This system needs to be fixed and in the meantime, there needs to be a notice on the website that the system is down.

I had another terrific customer service experience at the Arvada store this past Saturday. Chloe…read more(Decorator department) brought out an LVP plank in the color I had purchased so that we could decide on a transition strip. When I saw the sample plank, I knew that it was a color lighter than what I wanted. We went back to the LVP section so that I could pick a color more to my liking. Chloe was so patient and professional about the situation. Thanks so much, Chloe, for your attention to detail and your understanding. My bad! Nice to talk to you again, too, Michael.

I had a great experience at Five Below! Dominic, the manager, went above and beyond to help me find…read morethe earbuds I'd been looking for. He was incredibly kind, checked nearby stores, located the product, and even put them on hold for me. Excellent customer service! Thank you, thank you, thank you, Dominic!

It's a mixed bag for this store. It's well lit, has wider isles, and some workers who are very…read morenice. They stock a lot of different items including a good selection of seasonal items at fair prices. Unfortunately, we found several items on the shelves that were past expiration date. The music in the store was way too loud and annoying.

Came in here the other day for the first time and immediately had the sweetest employee coming up…read moreto us and helping us- so I just wanted to shout out "Finn" for her great customer service! I'll definitely be coming back here now!

I've never gotten bad customer service at a Homegoods until I came to this location, the girl at…read morecash register was so rude I hope they switch her over to a position she's happier in so she's not giving more customers such a nasty attitude.

Boulder Arhaus has a lovely showroom. They deserve a star for that…read more But once they have your $$ watch out... ---We placed a large order from Boulder Arhaus but needed to return 2 items. We did a return via UPS and had our shipping receipts but the manager at Arhaus claimed over and over that we had not shipped the items back so there would be no refund. ---Arhaus then refused to provide us a refund for these fully paid for products. Visa took on our claim, easily seeing that we paid for the items, but were never refunded. Once Visa forced Arhaus to make a refund our situation went from bad to worse. ---There was zero communication from the Boulder Arhaus manager after this but we learned after months of waiting that our FULLY- paid- for custom rug would not be delivered to us due to us involving Visa to get our refund owed. We had waited months and months for the rug and then Arhaus refused to deliver our rug! --May the force be with you if you need to unravel any accounting/refund issues with corporate Arhaus. Believe me, you will need a forensic accounting audit. We finally gave up. ---I encourage anyone to look at all of the reviews on Google, Yelp and Better Business Bureau. They are consistently negative. Then make an informed decision.

I have had a great experience working with designer Deborah Doyle at the Arhaus, Boulder, store…read more She listens, makes excellent suggestions, and goes above and beyond in helping to plan and choose items. She is friendly, responsive and excellent at troubleshooting. I love the Arhaus furnishings I've selected and would highly recommend the store, and Deborah as a designer.

Awesome local business!…read more I needed a box spring, as my old one had broken, and I'd just recently replaced my mattress. The owner himself was at the counter and was -beyond- polite. He took the time to educate me about what I really needed in a box spring, and got me all set up with one that was in my price range, and was low-profile. Come delivery day, I get a phone call from him, saying that the delivery guy had called in sick, but that he would deliver the box spring himself. He apologized because he'd be a little late, but I was just so pleased that he was going to the effort of bringing it himself that an extra 30 minutes didn't matter. Sure enough, within the hour, he's waiting at my door, having already carried it up 2 flights of stairs. The commitment to customer service that this business shows is refreshing and commendable. They will most definitely get my recommendation in the future!

Thsi place is great. I had been looking for new beds for myself and kids, 3 sets total. The…read morepeople here were super friendly and non abrasive. When I walked in I was greeted by the owner himself who is a very nice guy. He was in the middle of training his salesperson but it was a very smooth purchase anyway. The PRICES ARE INCREADIBLE!!! Same beds at mattress king and denver mattress were at least a $100.00 MORE!! The only thing holding it back from 5 stars is the delivery. The delivery guys were very nice and friendly, but they did not take my old beds away. I think the hassle of having to dispose of the beds myself was worth the $100 bucks I saved, but they could have told me I would have to do so. In all, I would recomend Mattress America as a good place to go buy a mattress at a good price.

Stylish, yet the comfortable couch I own. I purchased the featured leather couch that was…read moredisplayed at the front of the store. It was high priced, but I receive comments on it and it is easy to clean with dogs.

Went in and spoke with Dean and Charles. Very friendly and helpful. Lots of great furniture and…read moreaccessories!