I recently bought a new mattress at this location. Paul greeted me as I entered the store and…read more showed me the mattress I was looking for. Paul is professional, friendly, and knowledgeable. I highly recommend him.

We had an excellent experience with Matthew at this location yesterday. He was very welcoming,…read morefriendly, attentive and knowledgeable about all of the products he offered us. We made a purchase and left the store feeling confident and informed. I highly recommend Matthew & this location if you are in the area looking for a new bed and mattress!

I directed my daughter and her husband here for the purchase of a new mattress. I've made several…read morepurchases here myself in the past and learned a few dos and don'ts about this place. First off, they are trained in knowing which mattress is best for you. So utilize their knowledge. Do's- Do ask for free delivery and haul away. Do ask for a few free pillows. You will pay if you do not ask. Do NOT- Purchase their house brand mattress as they are substandard and not good. Bottom line is if you get the mattress home and you aren't happy with your purchase, take full advantage of the free exchange service. I have on more than one occasion. I returned their brand and re purchased a Sealy. Stick with the name brands at this location. Overall, they are on commission, so service is good. All associates are dressed professionally. You feel like this is upscale buying in an upscale place.

Service is good. Selection is good. Value is absolutely horrible. I purchased a DC elite eutotop…read moremattress in May of 2022. This thing has now completely failed in that my back hurts so much that I can no longer use the thing. I am absolutely disgusted that this $1600 mattress lasted less than 3 years. Stay very far away from Denver Mattress company products.

This review is not about the sales person, but more so the delivery experience and MF's…read morecontradictory return policy. The sales experience was fine. But the day of delivery was not great. The "window" is 8am - 8pm, so pretty much all day. Which is very inconvenient. The mattress we tried in the store is not the same quality as the one that was delivered. Something is very off. It's supposed to be firm, but it's very flimsy. I also noticed so many holes on the sides of the matress from the plastic tails that attach the tags. It's excessive. Mattress Firm offers a 120-day sleep trial, but this trial is not free. If you return or exchange the mattress, you will have to pay $250 to do so. I wish we would have shopped around more. We felt confident we found a good mattress as we tested it out in the store, but what we actually received is not the same. Same name, but way different quality. Also, the basic box spring we paid for is supposed to be a queen, yet it slides around in our queen frame because the size is off. It seems unfair to have to pay for a return or exchange. This should be on MF to take care of and make it right. See the reviews on Trust Pilot. Be aware of what you're getting into here. I would not shop here in the future. MF has proven to be a total rip-off so far.

Landon is the best! He was very knowledgeable and made the process of finding a mattress fun and…read moreeasy!

I don't understand some of these low revues. They all start with "I loved them until now". Then…read morethey decide to write a review. LOL I have been shopping here for over 20 years and really never had a bad experience. There are certain things I will and won't buy from AFW. Beds I won't. I am not a big spender. What they do, do right is offer a good selection of reasonably priced furniture that serves it's purpose for the younger generation on a budget here in Denver. My daughter and her husband furnished their entire first home from here. For me I was seeking a new, but inexpensive couch. That's exactly what I got. Two pieces for under $1,500. If you have a high-end budget then Furniture Row is more your speed. All I can say is thank you Jake for taking care of the community for such a long time. PS. Let sales associates stand at the top of the stairs to await arriving guests. I wanted to be in and out and didn't appreciate that I had to seek one out. It took me a few minutes to find anyone working in the showroom. Overall, they take care of all individuals that might have a little thinner budget.

Not everything went perfectly, however, working with the manager, made things easier and better…read more Awaiting delivery of tv console next month. Extremely pleased with quality of furniture and the overall purchasing experience. Oh yes, and I finally met Jake Javitz!!

This is a review 4 years into ownership…read more The initial experience is 5 stars. Sales team is great, feels like a luxury showroom, and super strong selection. After 4 years, I'm waking up with constant back and shoulder pain. The mattress has weird sagging, which they deemed not enough for warranty, but my body doesn't agree. I'm pretty fit and active, and to be this sore every morning is brutal. We rotate the mattress on schedule, follow the care instructions, and it's just wild how fast this thing wore down. The quality leaves so much to be desired for such a premium price. So many reviews are from the immediate aftermath of a genuinely great sales experience, but not years into owning a 3k mattress which should have lasted longer. Now we're looking for a new mattress and hoping we find something that will last longer than 4 years.

Urban Mattress did not stand by the platform mattress product. I went to the store on Colorado Blvd…read morein Denver and worked with Ken. I had a mattress previously purchased from Urban Mattress and shared with Ken the photos of the mattress model. Ken assured me my existing mattress would work well with this platform which costs thousands of dollars. He also did not tell me the mattress had no return policy if it did not work once installed. After installation, I saw the mattress did not "bend" snug with the platform when raised in various ways. The installer and manager who they called told me it would work ok. The mattress and platform are incompatible as after 2 weeks there was still several inches of air gap between the platform and mattress. The comfort was not good and does not provide full use of the platform. I contacted the store and emailed picutres of the problem to the Boulder office as instructed. I was informed that the Owner denied the return request. I have purchased several mattresses over the years from Urban Mattress and am extremely disappointed with the Owners response and lack of concern. So I am out thousands of dollars with a very substandard product system. DO NOT buy the platforms or support this company unless you want to risk a lot of money.

I had a fabulous experience in the store and also with the delivery. Lezan helped us in store and…read morewe picked the perfect tempurpedic base and heirloom mattress. It is a wonderful bed and I have never slept so well in my life! I also want to thanks Francisco Adame who helped me with my matress installation. He helped me with the set up of the bed- I had no idea it had speakers, massage, and an appt to track my sleep- he educated me further on my bed and I love it even more now! Overall, a great experience in and outside the store

Buyer beware, we're not the only ones…read more.... Denver Mattress Company complaints largely center on customer service friction, delivery delays, and warranty disputes. Buyers often report frustration with strict return conditions, sagging over time, and difficulty honoring repair warranties for adjustable bed bases.