I just went to this place 7:10 pm, I been ignored for the 3 sales woman. If they do not want to…read moresale, closed the store or if they are expecting a specific customers, just hanging a sign in the front door with what customer will you be serving.

Of course they are going out of business, so they don't care about reviews at this point--I'm just…read morehoping to save someone the absolute mess we encountered. We bought a heavily discounted refrigerator online that was listed as "open-box, like new". Pictures online looked fine, so we bought it and also paid additional for delivery. Their delivery window is ALL day, so be ready for that... I took off work on the scheduled deliver day, and after waiting the entire day, got a call at 5:30 PM that the delivery was delayed and would not be delivered until the next day. SO, the next day I work from home and got an email with a link confirming the delivery was set and it provided updates on status. The expected delivery updated throughout the day from 2:15 at first to 3 to 4 to 5 to 6----Drivers finally show up after 7:00PM. The refrigerator was on the truck, and inspection revealed significant dings on virtually every panel and big scrapes down both sides. The drivers didn't even have a dolly---NOTHING to unload/move the refrigerator. It didn't matter, I refused the delivery. WARNING TO BUYER: ONLY buy if you can inspect the unit and pick it up that day!

I went to Longs Mattress in Avon today. It was my second trip there. I had been there a few weeks…read moreago, and wanted to go back and check the firmness of a few mattresses again. I had the good fortune to get to deal with Mark Thomas again. Mark is great to work with, very personable and just a great everyday guy. I decided to change my choice and go with a less firm mattress, and I`m glad I went back, I needed to get this right. Mark was great and Longs Mattress seems to be a great locally owned place to do business with. I am very pleased with them so far. It`s nice to have a local place to buy from, and they even make their own mattresses, and I think that`s a great situation too.

I went to this location today to possibly purchase a new mattress. There was only 1 guy working…read moreand he was helping another couple. However, he never even acknowledged me. I waited for 30 minutes while he had small talk with the other couple and never helped me. I wouldn't waste your time. Shop somewhere that wants your business.

Cole and his sales staff were very helpful and patient with us. The delivery crew was…read moreknowledgeable and respectful. A wonderful experience overall, and a wonderful new bed.

I want to recognize Cole. His deep knowledge of the products and genuine care for our needs made…read morefinding the perfect mattress a breeze as well as in our price range. He found us the best deal on the mattress that we loved. Cole's friendly and professional demeanor made the entire experience enjoyable and stress-free. We are now sleeping better than ever and highly recommend Cole for anyone in search of a new mattress. Thank you, Cole, for your exceptional service!

Tamaris was our very fine salesman. He helped us find exactly what we were looking for, quick…read moredelivery planned. Sweet Jessica help us with the financials. Tamaris was quick to thank my husband for his 21 years in the Navy.We always appreciate that because it was a sacrific. People that have not been the service, especially young men don't always appreciate the freedom fought for them The furniture store was laid out nicel.

Horrible customer service, horrible store that never returns your calls with no way to even talk…read morewith a live person about a problem with delivery. I thought I had ordered a 3 piece bedroom set, which included bed, dresser, and nightstand. Upon delivery the nightstand was missing. In customer service I kept getting the run around - not in the paperwork - when right on the website it specifically says when you order this set a nightstand is included IN THE PAPERWORK. I never received a paper receipt, the manager said it would be emailed, I never got the email. I was never shown an itemized list, he said it would be emailed, I never got the email. Turns out I did not order the "set" only a bed and dresser separately, no nightstand. The salesman claims I said I didn't want the nightstand so he wrote everything up separately. The only thing I ever stated I did not want was the mirror. Based on the showroom floor and the website I assumed I was ordering the set which INCLUDED the nightstand. This could have been cleared up if I had actually been walked through the order AT THE STORE. When writing up the order the salesman forgot to include the mattress, then the railings, etc. Then he wrote everything up separately, total screw up. Total mass confusion and I in good conscience cannot recommend this store. Steer clear. Should be negative stars!

Bought a new mattress with box springs was not told about two sizes of box springs. Of course got…read moreones that were to tall. Went back to store to be told I would have to take them to Plainfield store to exchange. I had these delivered because me and my wife can not lift them now I have to take them back myself. Very unacceptable. It is a great mattress but I would suggest to go to Plainfield store they are way more knowledgeable. They told me in Plainfield that they get 2 to 3 a week exchanges from Brownsburg store due to lack of information. American mattress is a good place for quality mattress but DO NOT RECOMMEND BROWNSBURG STORE!!!!!!

Love the friendly atmosphere. American Mattress needs some help as a company but this branch was…read moregreat.

I wasn't planning on buying furniture when I entered the store. I came to look and found exactly…read morewhat I was looking for. This is a family owned establishment. They are very knowledgeable about their products. We bought a leather couch and loveseat. We were able to arrange delivery in a few days. We have a 10 year warranty on the new furniture. Also whet we bought is made in Indiana with excellent reviews.

Great service and they have items in stock to take on the spot…read more Support Local businesses

I visited this store the evening of 19AUG25. The floor manager, Emerson, was delightful and helped…read moreme, answering every question. It was a good experience.

Would recommend doing your homework before going into this store! Very pushy salespeople who were…read morepresenting things as a good deal when really that is the listing place online. Was difficult to navigate the store myself and then ask questions when I had them. Sales people presenting information quickly and with repetitions where the experience was overwhelming. There was a good selection of mattresses but I would recommend knowing what you want before you go in to shop.

Super dope, mom n pop shop! The sons owner took care of what my wife n I wanted n needed for our…read morehome! For sure, n without a doubt I HIGHLY RECOMMEND this spot for ur next furniture purchase! Say a Jose sent u that way!

A delivery truck was at my apartment making a delivery to another apartment 2 days in a row…read more Instead of parking in the center lot that is empty they squeezed their truck between 2 residents' cars, making a precarious turn between 3 cars to back up into the space. The first day they placed a box on the edge of the truck and it nearly got knocked over twice towards my car, I asked them to be careful to which he simply replied, "uh huh." They park next to me again today, the driver squeezing between my car and the truck carrying an electric drill. I was livid at their incompetence, any professional company will park in the center lot away from cars or just park on the roadway with hazards on... NOT squeeze a 10 ft truck between 2 cars! I called the store obviously upset to which the owner keeps referring to me as "hun", "hun it's a big truck", "hun they gotta park". I asked him to stop calling me "hun" and informed him of the empty area in the center and if they damaged my car I would be filing a police report to which his reply was, "hun that's what insurance is for" and "hun you need to pray" before hanging up. What an absolute crap owner. Maybe if you learned how to be professional your workers would also follow suit. If you want an example of a professional business learn from 1-800-GOT-JUNK, they drive large trucks but park away from cars, even if that means carrying things further away. Or Two Men and a Truck, who happens to be delivering today in a larger truck but isn't blocking or dangerously close to a single car. If their professionalism is a sign of their business I'm sure they are over pricing cheap/damaged furniture.