Ken Miller was the person who helped us and he was wonderful, he went above and beyond! We ended up…read morebuying 3 mattresses, 1 king and 2 queens. Ken showed us all the different qualities and kind of mattresses, explaining all the honest facts and comparing prices. 100% recommend this store, Ken gave us a really great discount and even mattresses covers for free!

My daughter has recently moved to Carmel and needed to buy a mattress. She asked me to do some…read moreresearch for her and I sent her here based on the great reviews. She went in on a Friday afternoon and Ken spent time helping her. What was wonderful was that he showed her different mattresses at different price points. She ended up buying a Saatva mattress that was a comfort return. Ken educated her on the process of what happens when Saatva gets a returned mattress. (We have a Saatva mattress that we ordered online and can attest to the great quality.) The price they paid compared to purchasing direct from Saatva was amazing. She also purchased a box springs and rails. Everything was delivered the next day. It was a seamless purchase and they couldn't be more thrilled. Thank you, Ken, for taking great care of my daughter.

My advice is to be absolutely sure this is the correct mattress for you before buying. The return…read morepolicy is VERY PRICY. 25% to exchange, 40% to return + more delivery & pick up charges. We will be keeping this set for the basement I guess due to the extreme high cost to return it.

I want to thank RD for his concern in helping me solve a problem regarding a bed frame I bought…read moreonline from another business that doesn't have a local store. It wouldn't align with a headboard I was keeping. From RD's opening response to my problem, it was obvious his main concern was helping me find a fix for the problem and not just making a sale of another bed frame and also a different headboard. I really appreciated that. I was shown some options but there was no effort to rush me into a purchase. I was urged to go home, measure, and send photos to him showing the areas that were causing problems. At one point I needed to talk to the owner of Long's but definitely not due to RD who was nothing but patient, kind, and helpful. Delivery and set up went smoothly. I believe RD works at the Noblesville location most of the time instead of the Castleton location. It will be worth your time to get him as your sales person.

Well stocked, organized and spacious show room. Misty is a helpful engaged sales associate. Prices…read moreare competitive and in many cases less than large corporate furniture stores. Added plus, Martin's is a small business that will actually repair a furniture piece if needed. They have their own delivery team who are professionals, a rare thing nowadays. What makes Martin Fine Furniture truly unique is the willingness and ability to make things right when not everything goes 100% perfect. That's the difference between a national store and a small business which wants to be around the next century.

Horrible customer service! Was told the furniture i ordered looked like the one on the floor and it…read moredidnt!

Large furniture store on Indy's Southside. Tons of sales people walking around and coming up to…read moreyou every few minutes. They are good at letting you have time to look in your own but still popping in to give suggestions and help. Prove are very good and selection is great. Good value for what seems to be good quality. The salesperson was very friendly and helpful. They also had a nice cafe with free candy, coffee and ice cream.

The service was great. We were shown a wide selection of recliners and found the one that fit our…read moreneeds. The quality is outstanding and the price was much less than other retailers.

Cole and his sales staff were very helpful and patient with us. The delivery crew was…read moreknowledgeable and respectful. A wonderful experience overall, and a wonderful new bed.

I want to recognize Cole. His deep knowledge of the products and genuine care for our needs made…read morefinding the perfect mattress a breeze as well as in our price range. He found us the best deal on the mattress that we loved. Cole's friendly and professional demeanor made the entire experience enjoyable and stress-free. We are now sleeping better than ever and highly recommend Cole for anyone in search of a new mattress. Thank you, Cole, for your exceptional service!

Looks a bit sketch when entering, however you will get the BEST deal around! Cesar was great to…read morework with. Always called when he said he would, delivery was a snap.

On a Friday I drove through 1 hour and fifteen min of downtown traffic to get a mattress, showed up…read moreat 545pm and I was told we are closed no I won't sell you a mattress I'm going home.... Well sir guess you don't need my business that bad. Really disappointed

If you want the rest of this review in a nutshell:…read more If you are looking for a bed make sure that you look at this place first. Their customer service is fantastic, the quality is great, and they will go out their way to help ensure that you get what you need. Yesterday, I was in a pinch and needed a twin size mattress, box spring and bed frame either the same day or next morning. Long story, short my grandpa was being moved to a new room at the assisted living center nearby and needed to downsize his bed. After searching for several hours, sending out several emails, and making several phone calls explaining the situation I only received one call-back. That call-back was from Henry with "BMC Mattress" . Henry went out of his way to help me - he gave me every discount he could find, he ensured that the bed would be delivered that evening, he delivered the bed with his own vehicle, and even offered to put the bed frame together himself! After Henry moved everything into the room for me I got the opportunity to speak with Henry for a few moments and he mentioned that they are new in the area. The takeaway from this drawn-out review is that, if you are looking for a bed make sure that you look at this place first. Their customer service is fantastic, the quality is great, and they will go out their way to help ensure that you get what you need.

Overall, an excellent experience!…read more Before purchasing our bed, I telephoned Bedder Way with questions, and the customer service was great. My call was answered promptly, the person I spoke with was knowledgeable, patient, and cheerful. There was a delay in the bed's arrival, which left us scrambling a bit because we had broken down and gotten rid of our old bed in anticipation of a timely delivery (no room to get the new one in without the old one out). That said, the delivery folks kept us informed about the progress of our delivery. On the day the bed did arrive, the driver was very kind and careful with the handling and placement of the very large (!) box outside because it was too big to deal with inside our tiny home. It was a challenge opening the box and unpacking the bed parts, which was a decidedly Good Thing. All of the pieces were expertly and very solidly packed using wood and solid/strong styrofoam(?) pieces to prevent any scarring or scratching of any of the components. The directions for putting the bed together and installing it were very detailed and useful -- and my oh my, it is so comfortable - much more so than our former bed even though we used our existing mattress. We sleep on it every night, often closing it during the day to give us more room, plus it keeps the bed nice. I am small and 70 yo and can easily handle taking the bed up and down. There are two slight challenges: one is remembering that the legs at the foot of the bed stick out a bit when the bed is open, so it can be tough on your shins if you aren't mindful; the other is changing the bed -- it's a bit difficult (but, of course, doable) to get the fitted sheet on at the top of the mattress because the enclosure does not leave a lot of room to maneuver; and, caution is needed when one lifts the bottom of the mattress to put on the sheets and tuck in the bedding because the bed frame pops up in an effort to close because there is no weight on it at the moment. The only disappointment was the lights, which are add-on purchases, and not built into the bed itself. The "neck" on one of them isn't sufficiently stiff to hold the lamp in position. That said, it was not enough of an issue to bother Bedder Way about it, and we are managing. :-) [Bedder Way saw our review and sent a new lamp!! Another feather in their cap!] All in all, the Bedder Way Murphy bed was the perfect choice for a senior couple who radically downsized and moved into a tiny 1930 build duplex to be near family and within walking distance to all the necessary amenities (stores, medical offices, public transportation, etc.). We are now considering a Bedder Way side cabinet when we are able to manage it. :-)

We are very happy with the murphy bed. It is great quality and we can see that it will last years…read moreto come. Even though we were a bit intimidated after seeing the large boxes, everything fell into place pretty quickly. The set up was no trouble for 3 adults, the online videos and instructions were very helpful and easy to follow. Thank you for manufacturing such a sturdy and attractive piece of furniture. This compliment is coming from a German, and we are certainly "picky" and expect high quality. You delivered!

We were in your store with my differently -abled 47 yr old adult daughter. We were so very…read moreimpressed with the kindness that the salesman showed her. She is difficult to understand and he treated as he would any other able-body adult. He was kind to her and kind to us. We are happy to support local businesses and always pleased to know the mattress is made in Indiana. We appreciate his patience with us. Thank for a positive experience. Anita and Paula

Excellent experience from start to finish. We were extremely appreciate of Dennis's assistance, as…read morethis is a pretty big purchase for something we don't have a lot of experience choosing our best fit. He was extremely knowledgeable and helpful -- the first mattress he suggested is the one we kept coming back to -- and not pushy at all. Delivery was flawless, in and out in just a few minutes once I showed them where to bring it in. Hopefully we don't need to stop in here too terribly often, but the next time we need a mattress I won't hesitate to return to Long's. Proud to support a local business, and even better our mattress was made in Indiana as well!

Had a OK experience. The staff were friendly enough and we were able to buy a Helix mattress for…read moreslightly less than online. The problem is you get locked into their exchange policy where you get a single exchange and no refund option unless you cancel your purchase before they order it (e.g. 24-48 hrs). If the exchange mattress is cheaper you only get store credit back. Communication was also pretty lacking. A week went by after ordered our mattress and no updates. I had to call to find out they were getting tracking numbers the. No updates for another half week even after they got the number or the anticipated delivery date, they just call to schedule once it's in store. We ended up not liking the Helix so exchanged for a Leesa which isn't once of their vendors so they had to reach out to the company and again no updates for another two weeks unless I called. The company that exchanged our mattress went smoothly and people showed up when they said they would. Overall, i like supporting local businesses but I honestly would've been better off just ordering from Helix's company directly since i would've gotten a full refund regardless of what my subsequent mattress ended up being and would've gotten tracking numbers directly instead of a middle-man. This place would be fine to order from if you're in love with the mattress but if you're hoping to trial a mattress for a few months or ordering from a online retailer, you're better off somewhere else.

My husband and I were looking for a mattress, so we decided to check out Mattress Superstore on 31…read more(next door to Ashley Furniture). We walked in the store and heard the door chime go off (ding dong). One foot in the door and I smelled tobacco. The tobacco smell was quite pungent! I don't know who was smoking in that store, but it's nasty!! As we took a few more steps in the store, my husband noticed a guy asleep on a mattress!! Yes, that is correct.....the employee was sound asleep on one of the mattress against the wall! He was so sound asleep that we heard him snoring!! Obviously the door chime did not wake him up when we walked in. My husband and I both turned around and left the store in shock! The door chime went off again as we walked out, I have no idea if that woke up that employee??? We got into our car and left to head over to another mattress store to make a purchase. This store is sketchy as all get out!