We walked in to buy a mattress but quickly walked out due to the combination of the over aggressive salesman and the fact that the display mattresses were pretty dirty and we just couldn't deal with lying on them. Given how empty the store was, I could understand the hard sell. But I can't understand why the employees wouldn't run a hand vac over the mattresses. Some were downright filthy. read more

Went to purchase a mattress, Jack was a a good salesman very friendly. The problem is the delivery, I was to receive my matress today. The contractor arrived before the aloted time and claimed they could not get into the building. Even though their is a sign clearly post stating all visitors must report to management office. Matthew from the warehouse called and left a message, I called him back. After the conversation the employees just sat in the truck some where out on the street never made the delivery and left. How can I let them into the building if they never get out of the truck. Jack did make another appointment for next Friday, I hope this doesn't leave a bad experience with Matress Firm.If the matress is not delivered next Friday I am canceling my purchase. Most furniture stores have free next day delivery I paid $75 to have it delivered and setup. Is this the way Mattress Firm treats it elderly? read more

We were a little intimidated about buying new mattresses and worried about pushy sales people, but Keturah guided us through the whole process seamlessly without any pressure. She provided us with helpful tips to assist us make our decision. She was very knowledgeable and communicated with us clearly every step of the way even though it was very busy when we came in. read more

I stumbled on this Mattress Firm and I'm so glad I did! They really know their stuff!!!! couldn't have asked for a better experience. Jack R. Helped us find a mattress for our daughter with such great customer service! The whole team really made us feel like they cared. They were professional, knowledgeable, and I didn't feel pressured into anything we weren't looking for. Go get your mattresses here! read more

I needed a lot of help with mattresses for myself and my family. I was lucky enough to work with Jack R. He was amazing! Took me through every step of the process and explained each bed in great detail. The entire process I felt ZERO pressure, and he had great patience with me. I can't recommend this location enough, and please ask for Jack when you go in- you will not be disappointed!!! Thanks again Jack! read more

Mattress seems fine, more expensive then she made it seem it would be then no adjustable base came :(. I was really looking forward to it and it was part of the selling paint of buying it. I called and they said because I got it on discount no base was included. They did not mention this ahead of time, they made it seem like it was included. Then when I called they kept repeating themselves on the phone, which is a pet peeve of mine. People are not stupid, there is no need to repeat yourself of something simple. read more

The delivery was so terrible - they put several scratches on our new house's hardwood floor, and no one ever followed up even after I made several calls and sent pictures right away! read more

Walked in, tested mattresses, decided, ordered, left (30 min later). Mattress shopping made easy, and I can't wait for my new one, delivered in 3 days from. And for $20 extra, they take away the old mattress and dispose it for us. Very convenient! read more

We have needed a new mattress for a very long time but finding the time to research, etc., is always such a pain. Not this time! Jack R. made it so simple and our new mattress will be delivered soon. Top notch customer service and I will gladly recommend Mattress Firm to friends and family! read more

Mark was wonderful, really knew his mattresses and was extremely patient. Worked with us to ensure we received the best deal but also went home with the mattress we wanted. Highly recommend this store but especially this location so you can work with Mark! Thanks Mark for an easy mattress buying experience!! read more

Just average. Your classic high pressure sales person experience. Got the runaround about a "sale" that was last week that they'd "still give us to help us out." That happened to be right at the top of of our budget. No information on exact materials or foams. Just felt too high pressure and we walked out, which is a shame because we were ready to buy if they had just taken the pressure off slightly. read more

The experience at the store (Alewife Cambridge branch) was fair and we are happy with our mattress. One (small) problem was the lack of clarity about the 1 million little details that make a huge difference in the final price of the product. However, one thing made us decide to NEVER do business with MattressFIRM again. They offer financing options to help people to purchase their products. The problem is that they match up with a shady company that makes it virtually impossible to pay the installments. And after you close the deal it's pretty clear why. The company does not charge interest, so it's obvious that they rely on diversion and confusion to make people miss their installments and pay huge fees. When inquired whether we could skip installments and pay upfront the whole bill, we were told we could not (different than what was said back at MattressFirm store). When calling the store, we were treated with disdain and a passive-aggressive attitude from the manager. We were told this never happened and they never heard any complains about it (which it's a lie just by reading other reviews here). So now we are stuck with a long-term bill that makes us spend a lot of time every month because payments are not on the same day (it varies) and they don't let you know so you need to be constantly checking on it. I would say it's ok if you buy from MattresFirm with cash upfront, but the kind of shady, scammer third party company they team up makes them not to be trusted. read more

I purchased this mattress less than 120 days ago and Mattress Firm refused to honor their guarantee to refund the mattress if it did not meet my expectations . It is not the mattress I picked out in the store. It feels like I'm sleeping on a sponge. Absolutely terrible. I spent almost $900 and was refused a refund because of a faint yellow stain. read more

Had a good experience here - Akin the sales guy was friendly, patient, and not pushy, talked us through trying a bunch of mattresses until we picked the best one for us. Whole process didn't take too long and mattress was delivered the next day, on time, by professional/courteous delivery team. Would recommend them based on our experience. read more

I bought a new mattress and box spring from Mark. He was so knowledgeable and helpful throughout the whole process. Buying a mattress can be stressful--especially on a student's budget. He was willing to talk me through everything and even called stores around the country to see if they had in stock. I would certainly go back for all of my mattress needs! read more

Came to this location this afternoon and was greeted by Krunell, one of the sales guy there. I had a good experience with him and he helped me narrow my search to what matter most to me. My mattress will be delivered to my home tomorrow. Wasn't expecting it to be that soon :) read more

I was helped by a jerk at this store location. He ruined my first visit at Sleepy's completely. The guy is the worst salesman and even the worst person I have ever seen so far with super terrible attitude. He was not that happy during the time I was in the store which I think it shouldn't happen to any salesman. I am not sure how long he has been in this job, but he definitely doesn't have the proper manner and working knowledge at all. He had been sooooooo ridiculous and rude to me so I decided to walk away, I even did NOT say/do anything improper to him, the only thing I probably did wrong is just to walk away without saying goodbye to him (should I?). You know what he did to me after, he yelled at me, said " You are crazy!", when I was still in the store, in front of all the other customers, and almost about to open the door and go out. OMG! Is this real? How dare you! I would never go to this sleepy's store at fresh pond Mall. Never! If you by any chance have to go there, please run away from this Turkish guy. He will ruin your day for sure, please run! read more

Great mattress, but leaving out information when selling is the same as lying. I was willing to pay in full and was persuaded to take the 0%financing. They did not tell me they finance you through a credit card with 29.99% interest and not a bank supported loan. The difference is, with a loan you can pay it off without a negative effect on your credit score. Canceling a credit card does have a negative impact on your score. I don't have a credit card, I don't want a credit card and now I have to take a hit canceling this credit card. Not happy with this. If they were up front with the information, I would have paid in full. read more

My wife and I have been in the need for a new mattress for a while now and when we decided to pull the trigger we stopped by the Sleepys in the Fresh Pond Mall. Upon arriving we were met by Dave B. From there Dave walked us through our various options and different types of mattresses that we may want to consider. At no point did we feel any pressure and the buying experience on the whole was great. After having it delivered a couple weeks ago we have been sleeping great ever since. Thanks Dave! read more

Don't promise a 2hr delivery window and then be late to it! They initially give you an 6hr delivery window, and then narrow it down to 2hrs the day before. But my delivery was 45 minutes after the end of the 2hr window, and the email telling me as such wasn't until 35 minutes after the 2hr time window. I moved my work schedule around to be home for this, and now I've had to change my evening schedule. Not cool. In person both the salesperson and the delivery people were very friendly and professional. The 1 star is not for them but because I want Mattress Firm to not do this to other people and potentially make them late for things! The delivery person said he was made to drive all over the greater Boston area, and therefore got caught in a bunch of traffic. read more

Just got back from buying our second mattress set here. We bought out first set from Dave Beckerman last Winter and went back specifically to buy from him again. Dave is very knowledgeable and great at figuring out the right mattress for your needs and also for your budget range. He knows his stuff! We will go see Dave again when we need another mattress and we also recommend him to everyone. read more

I have been meaning to write this review for a while. I worked with Dave Beckerman at Sleepy's about a year ago and had a great experience. Dave was knowledgeable and didn't try to push anything on me, which was very important to me. Having a career in sales myself, the biggest turnoff to me is a pushy salesperson, it's not my style. Dave gave me a lot of info to consider and when I came back in a couple days later, I was happy to give him my business. I never write reviews, but felt Dave earned this and I truly wish him the best and recommend him to anyone in the market for a new bed. -Dan C. read more

I went to the store to buy a new mattress. I recommend you ask for Anna. She was the best. I got a great mattress at a great price. I'm so pleased with my purchase. She even arranged to have my mattress delivered on the date and time I needed. read more

Akin was very friendly and helpful. What I needed was small and needed to be ordered. It arrived the next day. Phone communication was prompt. He was very courteous and a true gentlemen. I will be needed a new bed set soon. I will definitely be returning! Thank you! read more

My boyfriend and I just bought a mattress set the other day from Phil Kotsiopoulos. He was very friendly and not one of those in-your-face salesman. He made the buying process very simple and easy and our mattress was delivered within 2 days. I would definitely recommend him to my friends. read more

I purchased a mattress in the store. Then I got home and decided I wanted to purchase a different mattress that I found on the Sleepy's website. I called Anna, the sales assistant who had helped me. She was willing to change the order, but could not give me the free delivery coupon that I found online. I said I would place the order online. I asked her to cancel the in-store order, and she said she would after speaking with her manager. The next day, however, I received an email confirming my in-store order. I called the national office, and the national customer service rep said that the store where I purchased the mattress had canceled delivery of the mattress, but had not cancelled the mattress purchase. COMPLETELY DISHONEST. They really give used car salesmen a run for their money. read more

After several trips to mattress stores in the Cambridge area we stopped into Sleepys on Alewife blvd. Its literally directly across from another Sleepys, where we also stopped in but weren't helped for almost 25 minutes. David B helped us pick out our mattress and gave us a very good deal. We were quoted far higher prices for the same mattress at the other stores we visited. Unlike a review below about not being fully informed, David explained the payment plans in great detail to ensure we picked the best option for our situation. Overall it was a very good experience and our sales rep was a true professional. Would recommend them to anyone in the market for a new mattress. read more

When I tell you - that this is one of the worst customer service experiences I have ever had- I am not lying. This local was previously a Mattress Discounters. I purchased three beds here and all were high quality, with great customer service and terrific pricing. I was excited to go back- even though it had become a Sleepy's, because of my great experiences. The gentleman who greeted me could not have been less helpful, less excited, less engaged, and less interested. I was clear from the get go, that I was doing some homework, but had decided that I was buying a bed at this specific store due to the great luck I had had in the past. (Despite the name and business change, I was hooked!). I was prepared to sit and lie on a few beds- but realized as I got closer to the ones I was interested in, that they were filthy. The mattresses were dirty, had not been vacuumed or cleaned, and the pillows were a bit grimy. While the gentleman gave me a small sheet for the pillow area so I could lie down, the beds were so grimy, I could not lie down. In addition, as I walked through the store, and attempted to turn and ask a question, only to not be able to find the sales person, as he was back at his desk sitting. At one point, on the phone making a personal call! I was the only person in the store at the time. The person was not eager to answer questions in regards to brands, firmness, coils, temperpedic, foam, etc. Despite me asking multiple questions, I finally just put my coat on and walked out. He called after me- "Happy Easter". The funny thing is- when I walked in, the first thing he told me was about the great sales going on and that if I bought today, I could save $500. But if i waited until tomorrow, the sale would be over. Forever. I will never go back here. The poor service aside, the cleanliness was an issue. read more