Here's the revised version with that detail added smoothly and clearly: I'm genuinely surprised there aren't more recent reviews for this company. I bought my mattress about two years ago because I was having back pain from my previous mattress, which was old and had a dent. I went in hoping to finally fix that problem -- but unfortunately, I ended up with the exact same issue again. Within the first five days of using the new mattress, I noticed a dent forming on the side I sleep on. Five days -- that's unbelievable. I contacted the company by phone and email, and they even sent someone to my home to inspect it. Their conclusion? They blamed a small crack in my bed frame for the dent and refused to do anything. I paid nearly $1,000 for this mattress, and that was the response. For the past two years, I've been sleeping on that dent and dealing with the back pain it causes. Today, I finally reached my limit and decided to leave this review. To be fair, the salesperson at the store was incredibly friendly and even offered a discount. But that discount seems to come with a catch -- it affects how your warranty is honored and limits your ability to exchange or replace a defective mattress. I went in hoping to fix my back pain, not make it worse. Hopefully, this review helps someone else make a more informed decision. read more

We tried a bed in store, very comfortable, we came back a couple of times, very comfortable... so we bought.. The bed we got was hard as a rock, extremely firm. we didn't order a firm. we were told it would soften up in 3 months. It never did. It's been more than a year. we basically trusted the company to give us what they said we would get. they didn't. there is a no return policy. very bad decision on our part. read more

Not good. Tried out what I thought was a firm mattress and what was delivered was tomato mush. Called and was told it started out softer and would get firmer. What was in the store was only firm because it was the store model. Now, it was my problem. Be sure you are getting exactly what you want because these guys don't stand behind their product. read more

I bought my bed frame and mattress 3 years ago and both are holding up great! I forget exactly what the mattress is called, but I know it's a firm Therapedic. I had originally debated getting one of those fancy online mattresses, like a Casper or Leesa, but I'm so glad I went with this--it was less than half the price and still amazing quality. For the first two months the mattress felt slightly slanted, like my head was higher up than the rest of my body, but that issue went away with use. Now it's just fabulous, and the bed has survived two different moves! The movers even commented on how sturdy and well-made it is. I guess my only regret is not getting a fabric headboard. The corners of my wooden frame are pointy, but I'm sure there are ones at the store that aren't like that--there's a huge selection. Just something to watch out for when you're choosing! Also, shout-out to the blonde woman on the sales floor who helped me out! She was super attentive, funny and informative. I really wanted a mattress that wouldn't move when my boyfriend got out of bed, so we conducted experiments on each bed where I would pretend to sleep and she would bounce up and down next to me on the mattress to see if I could feel it (I couldn't!). We had a great time! read more

Had a good idea of what I wanted. Needed a mattress for my son at school Called the store and worked with one of the salespeople. Gave me some great recommendations based on my criteria. Paid for it over the phone and it showed up in 2 - 3 days. Great customer service. Highly recommended! read more

Stole from me. Boston Bed on Commonwealth-- ALL SALES ARE FINAL even if the bedding is damaged. Because the mattresses' plastic wrapping had opened up a bit on the end and because they use package tape to seal that open end, dirt from their truck or from the store stuck to the end of the mattress leaving black sticky streak marks on the mattress. It's also UNSANITARY. NO MONEY back even if the item is returned. The company has the black marks cleaned and then resells the mattress. read more

They were nice. They delivered the futon frame and mattress that I had bought on time. Then I discovered that converting the frame into a bed was much harder than advertised. I suggested to them that they take back the (brand-new) frame, if I bought a smaller frame AND a less heavy mattress from them. (I understand they can't take a mattress back once it's out of the package.) They said no, they couldn't do. I just bought $1000 worth of stuff from them. I think it's not right for them to refuse to take a brand-new frame back within a day of delivery. I will probably try to sell the frame and mattress privately, no doubt at a steep loss (if I can do it). Then I'll buy a new futon frame and mattress, but of course from a different store. If you buy a futon frame and mattress from them, insist on trying the PRECISE combination that you are buying in the store before buying it. They won't warn you if the combination that you buy doesn't work for your purpose, and they won't help you afterwards if it doesn't. read more

I'm surprised by the overall rating not being higher, though I suppose people with bad experiences seem the most prone to write reviews. Anyway, I've gone here four times over the years, starting my college days, and continuing on to my time with a family. In fact, my queen mattress lasted me 17 years and was well worth the price. They have a nice selection in-store for both bed frames, mattresses and some furniture as well. I found the furniture a little pricey, but solidly made at least. The mattresses are great, as are the beds, and the in-store staff has always given me great customer service and let me lounge around trying all the beds until I found the right one for me. All four times I've bought with them, either for myself or for my kids, the delivery men arrived on time, quickly assembled our beds efficiently, and everyone has been happy with their beds. A good local company to support. read more

I had been putting off replacing my mattress but I finally ordered one online from Boston Bed. Never even tried it out but the price and time was right . This new bed is far better than the old one, which I paid a lot for! Hands down, best purchase I've made in years! read more

My wife and I purchased a queen size mattress and bed frame from The Boston Bed Company and couldn't be happier. The salesman at the showroom was very friendly, knowledgeable, and helped us pick out a mattress perfect for our room and budget. We will definitely be buying from them in the future and I recommend them to anyone buying a mattress or bed frame. read more

Thank you Boston Bed team for helping me find the perfect bed and bed frame. They were so patient while my husband and I debated on how firm a bed to get. Would recommend to a friend and will be back for another one when we set up our guest room. read more

Boston Bed Company - Mattresses Near Me - Boston, Massachusetts

This place is a total scam. Sold me a frame with the wrong installation instructions and wouldn't accept a return even though I brought back the frame which was unused. GO TO MATTRESSFIRM FOR BETTER QUALITY PRODUCTS. read more

Best mattress I've ever slept on. No more back aches in the morning. Very hard to get out of bed and go to work in the mornings!!! So glad we came here and the guy was so informative. read more

Boston Bed Company - Queen mattress so comfortable and I sleep like a baby. No more back aches - Mattresses Near Me - Boston, Massachusetts

I wish there was a 0 star option because that is truly what this place deserves. The one thing that is working for this company is that the delivery people are very good. Very nice and understanding and helpful, but also they could have called me to say they were running 3 and a half hours late. First of all the window managment gave me for delivery was 2-7 which is outrageous as is but then they were over 3 hours late. When I called they said I was the last stop of the day, if you know I am the last stop and that you have 22 orders why would you even pretend that you could be here at 2 pm. Absolutely ridiculous. It is 10 pm and I still do not have my furniture. 3 hours late and no sign of the delivery people. No phone call to say that they are running late. The least they could do is call, but not even that. The store is also closed so I am unable to call about when my items will be arriving. the fact that they would ever close the only working phone number before doing all the deliveries just goes to show how AWFUL the customer service is. Horrible horrible service. Go anywhere else if you want reliable delivery. I will be telling all of my other college friends who are moving off campus to buy from another furniture store. This is ridiculous. Horrible customer service and unreliable delivery. The guy on the phone was also incredibly rude and said do not call we are very busy after only calling them once. It is 10 pm and I have no way of knowing if they are even still coming. BUY FROM LITERALLY ANYWHERE ELSE. read more

I showed up in Boston without a bed. For the first three nights, I slept on the floor of my insanely cold and empty apartment. When my furniture had arrived, I went down to the Boston Bed Company and pick out the world's best mattress! It is a pillow-top mattress and box spring and it is the most comfortable bed I have ever slept on. The lady who sold it to me, let me roll around the beds and look around for awhile without pressuring me, and it paid off because I bought a mattress. However, I didn't plan very well, because I have a very high antique bed, and I didn't take into consideration how high the pillow-top would make my bed. I have to jump a little to get on it, and my best friend had to practically do the high jump to sit on it, but thats cool. I feel like the princess and the pea and I would never give up my awesome mattress! read more

While I like my bed and dresser, I experienced terrible service from Boston Bed Company. On the day my bed was delivered, the movers did not have the right hardware for my bed and left it in pieces on the floor, telling me they were too busy to get the correct hardware to fix it. Also, in their haste to leave they left my dresser in the middle of my living room. When I called to complain about the movers, this guy Andrew told me he would have to just get back to me about my bed and in regards to my dresser, "well you probably didn't tell them where to put it." When I asked, "why would I want my dresser in my living room?" "He responded, I don't know miss, goodbye!" I ended up sleeping on my mattress on the floor that night. The next day 2 different people came back to put my bed together. This time they realized they not only had the wrong hardware, but the wrong boards, as well and also that the movers had only dropped off two of the drawers for under my bed. On the THIRD day they came back again to fix the bed and ended up breaking it in the process. When I called to get a refund of sorts, the company only comped me 1 set of drawers. $100.00 was not enough to cover the crappy service I received. All in all...this was a terrible experience and I would never use Boston Bed again. read more

Thank you Boston Bed for delivering the best bed and mattress ever! After disappointing visits to the other mattress stores, tired of hard sales techniques, I decided to give The Boston Bed Company a try, and I am glad I did! Wayne, the salesperson, was extremely knowledgeable, and most importantly patient. He helped me decide on purchasing a fabulous solid wood platform bed and an Ocean front eco-gel mattress.He even had wonderful cotton Egyptian sheets to go with my new bed! When Andrew, along with another worker came to deliver the king size bed and the king size mattress, they literally worked miracles giving it their all to get everything up three flight of stairs, through a narrow hallway into my bedroom. It has now been over a month and I could not be happier with the purchase! Thank you, Boston Bed Company!! read more

Be Prepared to BE ASTOUNDED. This is a company that is a vanishing breed: honest, made in the USA, a great product, and good hardworking people that arn't full of bull#@**. I recently bought a mattress from a competitor (that rhymes with "CREEPY's") that despite its $1500 price tag, fell apart in less than a year. Despite its pristine condition and over 2" sag, I have YET to get my manufacturers' warranted refund refunded. I stopped in to Boston Bed to see if I could salvage a mattress and what I got was something I thought was long gone...good service, a GREAT product, and an AMAZING price. The owner, Andrew, (who I only learned was the owner after the sale) walked me through how to look at a mattress for my situation (my spouse was in a car accident and needs a good mattress), and did not push the most expensive product. It was delivered without fuss and even the delivery personnel were highly professional. I got the best mattress I've ever slept on for 1/5 of the price of the competitor! This is the first time I've been so motivated for any retail store to write a review, but I am SO GRATEFUL to this company and glad that "the little guy" still exists. GO GET A MATTRESS FROM THIS PLACE...you won't regret it!!! read more

I moved to Boston from the West Coast a couple of weeks ago with just the bare essentials and no furniture, so a few weeks prior to moving I started calling around trying to see if I could get a futon mattress delivered a day or two after arriving to avoid having to sleep on the floor of my apartment for too long. Target and Ikea both assured that, even with three weeks of notice, this was a totally impossible request and I was crazy for even asking. I called BBC on a whim after having read some good reviews on Yelp, and they treated my request how it should have been treated by the other retailers -- like it was no big deal. Moreover? They showed up at 9:30a for a 9am - 1pm delivery window, so I didn't have to sit around all day. Whoop! Friendly, very accommodating, timely and competitive prices -- I'd recommend these guys to anyone. I obviously can't speak to the long-term quality of my mattress, but it sure is comfortable now. :) read more

I lived in Allston for 8 years -- and I've never heard of The Boston Bed Company. I've been on Yelp for 2 years and this is where I heard about this company. I bought a king size bed here!! KING SIZE!! I upgraded from the full size bed that I've had for years. I found the service to be very nice, helpful, not crazy persuasive and pushy. We were impressed with the prices -- very reasonable! We went with a firm firm firm bed and I've slept very well on it for the past month. I would definitely recommend The Boston Bed Company to you if you are in the market for a new bed! read more

I had never purchased a bed before so I had very little knowledge about mattresses...other than I usually sleep on one. But besides the obvious purpose I had no idea what I wanted/needed except that I was soon moving to a place where I would definitely want/need something comfortable to sleep on. Before randomly locating just any mattress store, I checked with Yelp to make sure I was going to have a positive experience and luckily I found this place because the reviews did not lie. I was in the store for about 20 minutes where I was helped by JB who not only answered all my questions, but managed to do so without being overbearing and obtrusive. I have to say, it was quite a lovely experience. Which I feel is unusual for any activity other than watching a sunset, picking a basket of wild flowers, or enjoying a nice glass of lemonade by the pool. This was kind of like that. Kind of. read more

What a fantastic place to do my 1 stop shopping for my new apartment. Purchased a futon frame, queen mattress/platform bed, chest of drawers and coffee table. They had a great selection and the prices were fantastic. I dealt with Wayne who was super pleasant and informative. Delivered everything the next day, right on the time frame which they had given to me. i can't stress enough they're 1 stop shopping. Highly recommend them. read more

We had the greatest experience with Boston bed company from start to finish. Wayne was incredible and made moving my son to Boston so easy. I highly recommend using this wonderful company for your bed needs. read more

They were very helpful in not only helping me figure out what the best bed for me was according to my budget, and also arranging for pick-up/delivery. There was a little confusion as to whether they could deliver to my area, and when, and they couldn't provide a time estimate within a couple hours time, so I opted for pick-up instead. When I went to pick it up, the guy loaded it and secured it onto my car. It took quite a bit of time and it was hot as hell that day, but he was very nice and efficient, and I didn't have to do a thing. I also got to talking to a girl who works there, and she was saying they treat her really well and it's a great place to work. That means a lot. Just a note of caution: the guy said that everything you need to put the bed together is included, but you will need a screwdriver. But the set-up is fairly easy nonetheless. read more

This place is the best!!! I went in to Boston Bed expecting to pay an arm and a leg for a bed and have to wait a few days for delivery but my visit to the store turned out to be the exact opposite. The guys that work there are supper friendly and there are so many bed frames and mattresses to chose from in any price rang. I was able to find the perfect mattress in my budget. Not only did i get more than I bargained for but I was able to get it the same day. This was the best experience ever and I could not ask for more. The best deal you will get in town from the best people!!! read more

I loved this place. I went into the showroom with fifteen spare minutes before I had to leave for work, thinking it wouldn't even be possible to get a bed chosen and purchased. After wandering around for a few minutes, I snagged a saleswoman from the front desk, she talked to me about my options, asked me my budget (less than $500) and got me a queen set and bed frame for less than my budget. They even offered me cookies as I paid the bill. Delivery was well within the time they scheduled (yay) but the guys didn't help set anything up. To be fair, I didn't ask. They were perfectly nice and helpful otherwise. If and when I have another bed to purchase this place will be the first place I go. read more

So, I moved into my first "for real adult" apartment Saturday, and needed a mattress to replace the lovely plastic air mattress I was sleeping on. I live a couple blocks away from Boston Bed Company, so I bought a mattress from them. The service is excellent. Both salespeople were lovely, and they were not pushy. Even though I was scatterbrained and frantic from lack of sleep and the stress of having nothing I needed for my apartment, they stayed friendly and patient through the whole experience. I got my mattress delivered today and it's fabulous. The delivery people were also very friendly. Not creepy guys on work release who leave dirt on the floor and smell bad. My bed frame was assembled in about ten minutes (at the most). It was awesome. The only problem I had here was late delivery. I was told my mattress would be delivered between one and five so I left work a bit early, but it wasn't delivered until six. They apologized several times and did seem genuinely sorry, but waiting around was not fun. BUT, I would highly recommend Boston Bed Company, and I could see myself buying from them again in the future. read more

If I could give this company zero stars I would, I bought a mattress from the stoughton location which was delivered with a stain and a pungent smell of chemicals. I notified the store immediately and I was told that they where going to look into it. This company does not stand by their products and they continue to stall in rectifying this issue!! I paid over $1000 dollars for this mattress I am truly disappointed with the mattress and the company!! read more

Buyer beware Boston bed company has terrible quality and does not stand behind their products I've had one of their queen size mattresses for one year and asked them to come and see why it sagging their customer Service is not available at all and they refuse to come out to even look at my bed YOU Have been warned stay away read more

I had never shopped for a mattress before and went in very warily. I'm cautious about salespeople who sell items that go into the 3-digit dollar range. I'm even more cautious when I know absolutely nothing about the product I'm about to purchase. Right off the bat, we were greeted by the salesman. He asked if we needed help and we said we were just browsing. He backed off immediately and told us to ask for help if we needed it. When we did, he asked our price range and I gave him a ballpark. He promised to show us only mattresses that were within the price range, stating that spending more than what we had would be senseless. He started off with some nice beds within the lower end of my price range and only showed us higher end, more expensive mattresses when we asked. I've had my mattress for 5 months now and it's the best bed I've ever had. He told us how to take care of it (rotating and whatnot) and we arranged the drop-off. A couple of days later, I got a call from the delivery guys and met them outside. They were incredibly nice and social. The driver sent me back inside to wait for him because it was raining and cold. Boston Bed Company is the only place I'll ever go to for my mattress needs again. read more

We swung into the Allston store after 6 years living abroad and having just relocated to Boston. We needed all new furniture as we owned nothing worth shipping. We regret purchasing the Milan platform frame for $299 (you can buy basically the same frame for $109 on Amazon!). And given the poor quality of the bed frame, we have our doubts about the durability of the mattress we paid $499 for. It's a comfortable mattress, but someone else here reviewed that their mattress wore out very quick so we'll see. But we had no idea how light and poor quality the bed frames here are. We didn't think to actually bang on them in the show room. We just thought the Milan frame looked nice, which it does. We were assured by the salesman that the bed frame quality was superior to IKEA (we can personally attest that it's not as we've purchased a bed frame from IKEA in the past and it was much sturdier, heavier boards for a little less money). The Boston Bed salesman should have asked if our apartment has floorboards as this super light bed frame (which my 120 lb. wife can lift!) will slide a bit around your floorboards and can easily be structurally compromised. It looks nice but is poorly designed and after a couple weeks the middle support posts came unscrewed, collapsed and the middle support beam cracked. When my wife called Boston Bed the salesman was rude and stood by the product and told her it was our fault. Umm, How??? We're not that big. But they sent someone to replace the posts and middle support beam anyway. It's fixed for now, but we're dubious it will hold up too long. Fingers crossed. There are a couple friendly staff members here. The salesman we bought from and the guy who came to fix our bed were very friendly. If only the bed frame was a sturdier product we'd be much happier. If you shop here check the bed frames more carefully then we did, especially if you have floor boards. read more

Just moved to the area and got our bed from Boston Bed Company. Love the bed and they were great. Our arrival to the area got delayed and they were incredibly flexible about adjusting their schedule to make our delivery when we arrived. Highly recommend. read more

Okay, going backI found BBC very easy to work with. The salesman was not pushy like up in my throat to make a sale. He was very informative, very attentive, was able to make easy but related conversation and broke down to every detail. The best part of this experience was the fact that he knew about other brands and showed me comparable mattresses. I felt so comfortable that I ended up buying my bed frame, mattress, bed sheet and my pillow for a very good price. Thank you Boston Bed Company. read more

We came here for convenience and thought we'd take a look. Ended up buying their allegedly best queen size and a twin same alleged quality. I'm not even sure if the mattresses delivered were what we ordered but here we are now about 1 year later and it has become apparent that this was one of the single worst purchases in my lifetime and I'm 63 years old. Both are pure junk crap. AVOID - you've been warned. read more

My family has been buying from Boston Bed Company for as long as I remember. I grew up on a double sized mattress from them. While I still LOVE my double mattress, it was no longer big enough for my boyfriend and bed-hogging dog. After almost 10 years it is still in great shape. We will be keeping it for the guest bedroom. While I always had Boston Bed Company in the back on my mind, we tried a few other stores to get a feel for the type of mattress we wanted. I wanted a plush mattress and my boyfriend wanted a firm. We went to Jordan's first and were immediately swarmed by employee's. It was like feeding time at the Zoo. They would not leave us alone. When they got down to the the prices I laughed. King sized mattresses ranged from about 2,000-10,000. Not to mention, we couldn't agree on a mattress. We left disappointed. After more disappointments at Bob's and Mattressfirm We went to Boston Bed Company in Framingham. Barry was great. We explained to him what we were looking for, and he provided us helpful suggestions without being too pushy. He then left us alone to browse the mattresses ourselves. It was a relief after dealing with pushy sales employees all day. We tried out the Riverview memory foam mattress he recommended and we were done. We actually agreed on a mattress, I couldn't believe it. I HIGHLY recommend this mattress and Boston Bed Company. Not just for their awesome customer service but their PRICES. I could not believe that a mattress that comfy would be in our price range! Way under anything we would have paid at Jordan's. I won't need a mattress for a long time, but when I do I will be going back to Boston Bed Company. read more

Really bad experience. Low quality mattresses that feel ok for a few months, but quickly get divots and sagging centers. Would never shop here again. I've had better experiences from "generic" shops like sleep-o-rama and national chains. read more

Bed ended up wearing out in under a year, Boston Bed Company was absolutely useless in terms of customer service. I will NEVER buy another mattress here. Customer service is a big deal. Don't make promises you can't back up! read more

After a disatrous experience at City Mattress (see full review there) we were in urgent need for Queen split boxsprings. We called up the Boston Bed Company, and they were extremeley nice and helpful. They went out of their way to make sure we could pick up our product the next day, and took my payment information to reserve the boxspring. When we arrived the next day, the salesperson remembered us from our phone order, and they carried the boxsprings to our car, loaded them in for us, and saw us on our way. Perfect service experience! We spoke with Jared and Thomas. Thanks guys! read more

I thought that buying from a local manufacturer would result in good quality and less false advertising. Unfortunately, the quality of beds from this company are low. Sagging starts quickly despite claims that the bed is firm. Do not buy from here if you want a firm bed that lasts. read more

i got a very good deal on a queen sized set here. they have a lot of options, so you'll be able to find something no matter what your price range is. the saleswoman was friendly and knowledgeable, she clearly saw that i needed some time to figure out what i wanted, and let me do my thing. i was short on time, and on a pretty tight budget, but my mattress was delivered this morning and it's great. it took me some time to put the frame together, but that's just cuz i'm kind of an idiot. anyway, i say go for it. read more