The salesperson was very helpful and spent a lot of time helping us. We happened to go on a slow day, so perhaps we got more attention than usual. The salesperson pointed out the benefits of each of the various mattresses we tested and seemed very knowledgeable answering our many questions. It made for a much more enjoyable experience than I was expecting. It was my first time buying a mattress in years and It was my first time in the store. I'd definitely recommend this location. We bought a mattress and other items, including a pillow and mattress cover. I like that they deliver and will install the mattress for what I believe to be a very good price. read more

We bought two Queen mattress sets this summer and the salesman was very nice and knowledgable. We tested out almost every mattress and finally purchased Serta ISERIES 100 FIRM Queen PRIME. When we got it home I couldn't sleep bc every time my husband moved, I was jostled out of deep sleep. They rank mattresses for performance in "motion isolation" and this mattress rated well. It was a mystery until we finally took the mattress off the boxspring and put it on the floor and it was PERFECT!! The boxspring 2017 ICOMFORT BOXSPRING Q REG PRIME- which you CAN'T test drive in the showroom-was a wobbly piece of crap. A $250. piece of crap. Returning it would cost us $100. unless we could prove it was defective. Lesson to learn and to pass on - do some research and make sure that the boxspring is made well and gets good ratings. Shame on you Serta. read more

We needed a mattress bad, Collin was great and asked us all the right questions to point us in the right direction. We left the store purchasing a new bed for the first time in 10 years and we're excited. Side note I had my kids with me and they can be tough and his demeanor never changed. Apparently it was their busy day and they found a way to help everyone at once read more

We just moved into a new house in Norfolk. My husband and I went into Mattress Firm in Mansfield and were helped by a guy named Collin Anderson. He was great! He was very knowledgeable about the mattresses and insisted that my husband try out everyone! He was a great salesperson that was not rude or did not persuade us to rush through a decision quickly. Our 1 year old daughter was with us and he was very patient while my husband tried to come to a decision. I was so happy that the sales person Collin was kind, professional and friendly while helping us make our purchase for a king sized bed for our new home. Go ask for Collin @ Mattress Firm in Mansfield. He's your guy if your not looking for a pushy salesperson. He was a great guy! read more

Don't bother unless you are buying a Queen mattress that cost upwards of a thousand dollars. Their sales people only serve to make a quick sale. Also don't buy a Hampton & Rhodes. Purchased a memory foam Hampton & Rhodes which does not maintain its shape, has to be rotated every few nights, has indentations and big bubble. After a few nights I will feel the wooden slats at the bottom of mattress! Mattress Firm doesn't want to take responsibility for selling this crap and delegates this to a 3rd party warranty inspection company Mattress Marshalls. I assume the company is contracted by Mattress Firm to deny as many claims as they can. These are the same people who use to charge $30 for a warranty claim kit which was a washer, string and sheet of paper. They will also charge for someone to come to your house to inspect the mattress as well. Anyway, this is why Mattress Firm has at least 800 consumer complaints online. Well, they just got another!!! read more

Several weeks ago I went to sleepys in Mansfield to buy a mattress. I spent over an hour in the show room with the sales person, Joan. Let me say that working with Joan was wonderful. She is knowledgeable, kind and patient. The one thing I really picked up on was that Joan treated me as an individual. She heard what I was looking for and what I needed. She was there to help and only showed me what suited my needs. I found the perfect mattress. It was delivered within 24 hours. There was a problem. The mattress I received was harder than what I found in the store. I went back to the store and spoke with the salesperson covering for Joan. He ordered me another mattress and replaced it within 24 hours. Not sure why but the new mattress was also too hard. I went back to the store and spoke with Joan and Darrien, (also a great salesperson). They were very apologetic and were able to come up with a solution. Working with their corporate office they were able to deliver the perfect mattress. If you are looking for a mattress and you are not sure what to look for, call on Joan or Darrien at Sleepys in Mansfield. ***One last thing; in this economy know the return policy before you hand over your cash to anyone. Do not be afraid to ask questions especially about warranties, returns and removal and delivery. *** Thank you, Sleepys for a great mattress. read more

Awesome customer service. I called looking for a very low profile box spring, Eric was very nice throughout the whole conversation. He made sure they had them in stock. Great customer service in store and over the phone. He definitely loves his job and you can tell because he has excellent customer service. Nowadays you do not see that. I was really surprised and happy to see that. If everyone had employees like him this works would be a better place. read more

My 15 year old son had out grown his twin mattress so we went into Sleepy's Mansfield just to browse and have my son see what felt good. I'd done quite a bit of research already but I had no idea what would be comfortable for him and affordable for us. They had a Washington's Birthday sale going on and it was during the historic snow storm month. They extended the sale for a few days so the prices were really fantastic. The woman that helped us was very knowledgeable and patient and very nice to my son. We spent almost an hour trying different beds and asking questions. I had absolutely no intentions of buying anything that day. It was our first time looking and my husband and I make all large purchase decisions together and he wasn't with us. The saleswoman figured out the price for the one my son liked and she said if we wanted to we could put a 100 dollar deposit down to lock in the price. It would be 100% refundable if we changed our mind and I could send my husband in to look at it when he had time. They have an interest free payment plan or you can pay on it like a layaway. We took several weeks to look at a few different stores and we couldn't find a similar mattress anywhere for the price of the one at Sleepy's. We ended up making layaway payments each month until we could figure out how to pay for it. They delivered it a few days later. The delivery people had a hard time fitting the queen box spring up our stairs so we needed to get a split box spring. The delivery people were very nice but when they problem arose they put us on the phone with someone from their company (not Sleepy's) in New York. He was rude, condescending,unhelpful and interrupted me over and over again. He even interrupted me when I was telling him to stop interrupting me! He said "I'm not " I told him "I'm done with you" and I called the store. Once again they were so nice and helpful. He said they had the box spring in stock at the store 10 minutes away. They couldn't deliver it that day and we had taken my son's bed completely apart so my husband went and picked it up. Now it's set up and my son couldn't be happier. The delivery process was a little ugly but I'm not holding it against Sleepy's or letting it effect my review. The men that delivered the bed where very nice and professional, it was just the jerk in New York on the phone. I would definitely recommend Sleepy's Mansfield to anyone looking for a mattress. My husband and I bought our mattress a few years ago at Jordan's and it was a terrible experience and night and day from this one. The salespeople at Jordan's were high pressure used car salesman like. We had and issue with the mattress a few weeks afterwards. I called the salesman who when we were buying it acted like he was our best friend did not care and was very cold over the phone. He basically told us tough luck we bought it and we were stuck with it. We ended up having to buy a very expensive memory foam pad to salvage what was a very expensive mistake. I never felt any pressure at Sleepy's Mansfield. Even though we didn't buy a high end mattress anytime we had a question or an issue it was answered or solved in a very calm, competent, professional manner. I always do a lot of research and after spending many years of my career in retail I am a tough discerning customer. The mattress is amazing and we got a great deal with a solid warranty. Mattresses are an expensive, complicated thing to buy but Sleepy's in Mansfield made it affordable, easy and my son is comfortable and happy in his new bed. read more

I needed a new bed so I went into Sleepy's in Mansfield to get a bed. I was planning on getting a feel for a mattress/box and then shop around but Alex was very nice and helped me find the softest bed within my price range. I am also going to buy a pillow from these guys soon! While picking out a bed alex let me use an awesome pillow. I bought the mattress/box I liked instantly and had it shipped to the store for me to pick up the following weekend. I didn't say I needed a split box soo I called before it was delivered to the store and Paul helped me make the switch to a split box so it would fit into my room. Paul was very nice on the phone! I went to pick up my bed and these guys were the best. Very professional and friendly! They made getting a new bed a very easy experience and I love my new bed! It makes me very happy waking up without any back or shoulder pain! Great job guys! I will recommend my family n friend's go here when they need new bed's. read more

Bought a king size sterns and foster, they don't honor warranty, it's been 7 months, mattress sags. STAY AWAY, FAR AWAY

I will be recommending Grace and Mattress Firm to everyone I know. Grace was so helpful, patient, and informative. I had an absolutely wonderful experience buying a mattress there! read more

I purchased my mattress on line and had an issue with the shipping address. It was suggested to me to visit a store to get things straightened out. I went to the Mansfield Sleepy's location and spoke with Nichole Soares. She was professional, informative and very helpful in correcting my order. The next time I purchased a mattress I am going to this store and working with Nichole. Thanks again for the great service! read more