We came in to find a mattress after having ours for 7 years and Gary's customer service was great. We listed our concerns (snoring, back/neck pain) and Gary had us lay down on several mattresses without rush and providing us insight on the differences of the mattresses they carry. Garry is very detailed oriented and ensured he answered all of our questions regarding our selection. He made the process very smooth to purchase, by outline the pricing clearly without confusion. Their financing is great, and we're overall very happy we stopped by. Gary was also very kind to our little one we had in tow. I recommend this location for anyone shopping for a mattress! Hopefully we can come when our little one needs an upgrade :) read more

If you are looking for excellent customer service, knowledgeable staff, patient customer service, and someone that hears your needs, ask for "Andrew". He is top notch. We went back twice before making our final decision and Andrew treated us with welcome arms and kindness both times. Stop in and see for yourself. read more

Patrick sold me a mattress 4 years ago it is a curve 12" prime twin and it is a great mattress however it has sagged in the middle so now he has offered to get it replaced for the amount I had paid for it. I'm going to do what he suggested and hopefully they will issue a credit so I can get a new mattress for around the same cost read more

Update. I ended up returning the mattress and I was so surprised how Joesph handle it! He ensure me again what to expect when receiving a new mattress and also listen to my concerns. He made sure I tested every mattress to picking a new one so i wouldn't need to come back. Made sure this next one was for sure THE one. and i took the risk of a new mattress with no return at all and it was the best risk I have ever done. We are loving our purple mattress. Best decision. Sorry for the hassle but so happy to meet a sales person like joseph to do what he does best. read more

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Service was amazing here! Garry was very helpful with helping us find our perfect mattress! The value of the mattress including all the discounts made the experience worth it! Thank you!! read more

Mattress Firm Menifee - Mattresses Near Me - Menifee, California

Garry was amazing! He helped my daughter and I both get new beds without breaking my budget. He was very attentive in listening to our needs, which were very different, and helping us both get beds that were very comfortable and affordable. I would very much recommend anyone that needs a new mattress or whole bed go see Garry at Mattress Firm in Menifee!! read more

We went in to the Menifee store today and Patrick is phenomenal!!! very friendly and knowledgeable. Let's all be real, we fear going to a mattress store because the sales guys are historically overly pushy, but today we were lucky to meet one that wasn't. He was honest and patient with me - first time mattress buyer at 40. lol But in all seriousness, Patrick is awesome and I HIGHLY recommend going to see him for your next mattress. You won't get the pushy or the run around, it will be a great mattress and at a reasonable price! Thanks Patrick! read more

Gary is the man! Very very intelligent, knows his products, he can tell you the pros and cons of every brand and style. He was very kind, professional, and informed us of everything. We had great customer service, highly recommend this store. Thank you Gary for the great service! read more

I've put off buying a new mattress for years. Sam B. took helped me out and we decided that a queen size Nectar tempurpedic would be best for me. Best move I've ever made for myself, noticed an immediate change in comfortability and quality of sleep on the first use. Thanks Bowski read more

Mattress Firm Menifee - Mattresses Near Me - Menifee, California

Upgraded my mattress to a tempur luxe-adapt soft after years of thinking about it. Life changing, I sleep so amazing now every single night. Sam was my salesmen and he was super nice and knew his stuff. The whole process was easier and quicker than I had expected it to be. Delivery went pretty well overall, the delivery guys didn't really know how to assemble the universal headboard attachment thing I purchased for the base I bought so I had someone else put that together but that was the only tiny hiccup. Overall extremely happy with my decision to upgrade! read more

I took my grandma to Mattess Firm and worked with Garry to get her all set up. Initially, Garry told us free delivery and removal of her old mattress. Then once we were sitting at his desk all of a sudden it wasn't free (deduct a star). My grandma had her delivery scheduled and said they were very communicative and timely with delivery. However, they did not take her mattress and box springs as promised. They told her it was because of pet damage. Even though we had told Garry about her menacing cat which was why we were looking for a new one. My grandma of course went into further detail with added stories about her cat, so it was very clear. Not once was it told to us that they wouldn't be able to take it, in fact it was promised they would (deduct another star). Lastly, the delivery people only gave my grandma 3 legs for the new base and not 4. She called to let them know and their solution was to tell a woman in her 80s that she needed to come to them to get the leg... instead of them dropping off the materials they failed to deliver in the first place (deduct a star). Overall, customer service was okay but it was clear promises were not kept and they went back on their word. Which is not a good business practice or ethics. read more

Update: 9/23 After posting this review my husband and I were contacted the next day by corporate. We were told by corporate the store would take the items back as well as provide a full refund. The items were picked up but we are still waiting for the refund. read more

Very efficient. They do price match and give a military discount. Got delivery the next day. Very happy with everything

Great service and selection. Prompt delivery service. Salesman friendly. Got to try several different mattresses with adjustable bed frames. read more

After researching all available options on amazon and internet sources, and visiting 4-5 retail stores, I had difficulty finding the right size mattress at the right price. Some foam mattresses were low cost with high shipping costs. Most retail stores were too high priced for my budget. I was in the shopping center in Menifee so I went into this Mattress Firm retail store. I was just looking Joe was very knowledgeable and honest and friendly. He gave me options to choose from. A very low priced option, a very high priced option, and a very affordable option for a really high quality sleepy curve, that was close to the size I wanted. I felt comfortable on the sleepy curve foam, after he encouraged me to lay on it as long as I needed to. I did purchase a sleepy curve mattress at a fantastic price And Joe even assisted me by carrying it and loading it into my car. That is excellent customer service I also asked for a Senior citizens discount hey every penny saved today is a penny earned !!! I highly recommend that if you need a new mattress go over and see Joe !!! You won't be disappointed BTW I slept like a baby first night on the bed !!! My back pain went away too really!!! Got a 10 year warranty so we will see how long it lasts read more

Very disappointEd. Spent a small fortune on a king size bed, went back after 11 days to upgrade to a softer even MORE expensive mattress and box spring bc our choice was too firm, was asked 'Did you read the fine print?' Then told we would have to pay a restocking fee. No problem I said, and I expect to pay an up charge for my next choice too. UNTIL I was told the restocking fee grand total would be 349.00 not the 99.00 on the paperwork. Then told our 11day old broken bed Frame isnt warranted by them, have to get ahold of the manufacture! That he was only the salesman!!! needless to say the manufacturer still hasn't answered their phone! 16 calls in! Will never buy from them again and hope no on else does! read more

I would give 0 stars if possible. Bought a Cali King bed frame and never used it. It's still in the box. But they will not refund us for the frame. But somehow, if I bought and used a mattress, I can get a refund for it. Then, if you call the corporate office, you cannot tall to a live person. This place is a scam and a rip off. DO NOT SHOP HERE OF ANY OTHER MATTRESS FIRM read more

Mattress Firm Menifee - Mattresses Near Me - Menifee, California

My husband and I were looking for a very much needed new mattress so we decided to take a look at this store. As soon as we got there Dan took care of us, we explained why we needed a mattress and he told us what we should be looking for based on our needs (I have shoulder and back pain) he showed us different styles and told us all about their deals. We purchased our Mattress and also got a beautiful frame/headboard for a fantastic price. Overall I would really recommend this location, the employees are always friendly and knowledgeable and we got a really good deal and with everything going on with shipments and shipping they were able to get everything in a timely manner. Thank you Dan for helping us make this difficult but very important purchase. read more

Purchased a $2100 bed from here and the warranty and was denied a warranty claim on my now saggy mattress that I bought only a year ago. Now I'm stuck paying on a bed that's killing my back on the nightly. read more

Went in looking for a Twin XL for the guest room. Sam was working and was great. Answered all of our questions and showed us several mattresses until we found just the right one. We got a great price because of the labor day sale. He did not rush us even though it was almost closing time. read more

We were in need for a new mattress and visited Living Spaces and then here at Mattress Firm. I am so glad we came to Mattress Firm as the prices were by far, much lower. Not only that, but our salesperson, Sonja, was outstanding. She took such time with us. She showed us all the mattresses, and was able to meet our budget with the one selected. Delivery was a breeze. It showed up on time, and the delivery guys were really nice. It was great to have this purchase go so smoothly from start to finish. Now, a good night's sleep! read more

We are very happy with our buying experience our salesman Santiago Portillo did everything he could do to meet our budget and needs for our mattress. Delivery was actually early Thank you read more

I popped in with my mother on April 12th to get an idea of what full sized mattresses were going for, for our teen daughters room. I was warmly greeted by a male employee (his name escapes me but I'll update when I have a chance to look at my paperwork). He was very informative and helpful. He pulled a few sample mattresses down for me to try out. I wasn't ready to buy but told him I would return. My husband and I returned a couple of days later and were able to work with the same male employee. Again, outstanding customer service!! Promote this man because if he's not the manager, he should be! He pointed out a sale on a platform frame which saved us money because we wouldn't need a box spring. I had planned to call this morning (4/16) to see when the mattress would be available for pick up but they beat me to it by following up yesterday leaving me a message saying it was ready a day early and ready for us to pick up any time. This right here is how you do "customer service" You've earned our business whenever we find ourselves in the market for another mattress! read more

Dale was amazing ! Super helpful and friendly! He helped us find the perfect fit and got us an amazing deal! -Thanks Dale!!

First time in this Mattress Firm and had a great experience. Had a lot of professional help and advice from Sam. He helped us feel comfortable and confident in our purchase no pressure in what we wanted. Would definitely recommend anyone looking for a great mattress with a great price. Sam's the man. read more

We've had the bed now for three years. Happy as the first day. The staff we worked with was more than customer oriented. My wife is not afraid to ask questions, a good thing, and we were given thorough answers and all our options. We received a pillow, and I jokingly told him there were two of us - he obliged. The crew delivering the bed was courteous and quick nice job. read more

We were in need of an inexpensive but good mattress for a family member, we tried 2 big name stores before going to Mattress Firm, we will never do that again and Mattress Firm will always be our first stop. Thanks to Carlos and his great recommendations we saved money for a good product. We need to support more places like this in our communities! read more

Matt was great! Took care of me , gave me some great info and a good deal! Answered all of my annoying questions as I was educating myself. read more

Had to update a previous 5 stars review. Matt was great, so were the other floor reps so that's why it's 2 stars instead of 1. But everything after the sale was terrible. First it took a while for delivery. Then the truck broke down on first try. On the second try the delivery people talked me out of taking the mattress because the base on our bed set "wouldn't be strong enough" and they were "concerned about safety". We had already explained our set up to Matt and he said it was it was fine. Third try for delivery was today and the mattresses looked like they had been run over by a truck. And the boxes for the adjustable base were all kinds of beat up. So we refused delivery. The dirt on the mattress probably would have voided the warranty before it ever got in to my house. Had to cancel the order and take my business elsewhere. read more

I had the most amazing experience in this store I would've given them 5 stars but I just saw a picture that read "home of the free adjustable base" and I paid A LOT more than free . We were here probably about 2 to 3 hours and it surly didn't feel that way. The salesman helped us find the best mattress for us. We ordered tHe wrong size bed (thanks to the store we got the actual bed from) and they picked up the mattress and brought the correct size without charging us. They were courteous and even though I spent WAAAAAY more than I ever intended to I feel like it was a good purchase... I will just be riding on my bed to work lol. Word of advice.... don't let them lift the adjustable base on you... it'll make you blow the bank! read more

Bought a split king frame and mattresses. About 9 months later the battery pack went bad. Went back to the store and our original salesperson, Jim was there. He arranged for the next day to have the problem taken care of. The delivery team were amazing as well! All to say we were very pleased with the service before and after the sale. Ron B. Menifee read more

We went in to buy two new mattresses for our guest room and were assisted by a very nice girl, named Ashley. Ashley was very knowledgeable and friendly and did everything she could to accommodate our needs and price point. Really positive shopping experience and we would definitely go back the next time we are in the market for mattresses. read more

I purchased a mattress 2 years ago and now it has a 3 inch deep divot that should be covered by the warrant, it's defective! Because I didn't purchase the box springs from them they will not honor the warranty. A box spring is the same no matter where you buy it and they were brand new as well! I showed them the dates of purchase Forget trying to get customer service or a live body on the phone! Although the sales staff In the store were good I will no longer do business with a company that does not honor their commitments! They claim customer service is very important to them... another let down! They would rather risk loss of business, a tarnished reputation and bad reviews than replace a 800 mattress! The salesman was trying to be helpful to recoup some of my loss but it would have cost me more than what I spent the first time!! Ugh! read more

Very Disappointing Experience! It was our second time buying a mattress for our son's room. The first time we did, we had no problems and we got to take the mattress the same day we purchased it. On Friday 09/ 27, we went again to buy a bigger mattress for our son's bed. The lady who helped us out told us rhat the they were having good "SALE" prices which we asked for a Twin mattress and she said it was $99 dlls+ tax so we thought it was a good price. When we went to the counter, the guy tried to charge us $178.51 for the mattress and we said NO, that is NOT the price she gave us. We told him what the sales person price was, he made a phone call and we got it for the $99bucks plus tax. So we did all the paperwork and the guy who took our order said they would have the warehouse deliver it to the the following Tuesday (10/02) ready for us to pick it up around 10:00am and no later than 3:00pm so we thought it was no big deal even though we needed the mattress since we had given away our son's mattress already. Tuesday 10/02, we called around noon to see if we could pick it up after picking up our son from school and the lady that answered the phone said that the mattress never got delivered from the warehouse but she would call us again. The day passed by and I called them on Wednesday (since she never called back). She said: Well, the mattress is not here and I had told your husband it will be delivered NEXT TUESDAY (10/10), I said NO! I bought it because I need it! So after a conversation with the lady, my husband and I ended up driving and PICKING UP THE MATTRESS IN COLTON!!! We are NOT buying from them EVER AGAIN! read more

My sister and I were in search of an adjustable bed for our elderly mother. Matt was very knowledgeable,friendly and helpful to meet our budget. Even suggested and gave us a demonstration of a proper way to sleep on an adjustable bed. Every question we had was quick with an answer. This was our 1st stop on price comparisons, and Matt was able to price match based on an ad that we brought with us. Matt guaranteed the lowest price and he did just that. If you are looking for a new bed go to Mattress Firm I guarantee you won't be disappointed. Thank you Matt for our bed needs. Debby and Laurie read more

Overall great experience purchasing our cal king mattress, good customer service as well.

Joe was extremely helpful in getting us our new mattress and frame. He bent over backwards to make sure it happened and that we were comfortable with the whole process. I would definitely recommend this place to anyone looking to upgrade their sleep. read more

Dale is perfect example of an A+ salesman! Great knowledge of product, helpful, personable and did a great job answering my millions of questions! #TempurpedicForLife read more

what an amazing and kind environment. the sales representative who helped me and my husband was so patient and understanding. she listened to us talk about both of our back problems and found us a bed that worked for both of us. my back has never felt better! read more

For the absolute best experience for buying a Mattress you can't go wrong at any Sleep Train. Their policies are the BEST, and they will match anyone.....so why go anywhere else? Plus, if you happen to visit a store where Colin Estes is working - he is the KING! He will treat you the best and make sure you are happy and will help you make a good choice. I first encountered him in the Murrieta store, then he relocated to the Menifee store and I believe he got relocated again to Rancho Cucamonga. Thanks Colin! read more

Mattress Firm Menifee - Colin Estes is the KING of salesmen - here with another great sales associate under the Sleep Train Logo in the Menifee store! - Mattresses Near Me - Menifee, California