We wanted to replace our leather recliner we have had for 24 years but unless you want electric or a rocker with a side pull we were unable to find something similar to replace it. Ashley was our 3rd stop for shopping and I was able to find something that I liked. This is not a recliner but rather an oversized comfortable as hell chair complete with a pillow. Our experience at Ashley's was complemented by sales professional extraordinaire Tim Doan. Tim was not only helpful but he also fought to get us $100 off the already discounted chair and free delivery. We received the chair today and it has proven thus far to be a good investment. Ashley seems to get some brutal reviews but our experience was nothing less than 5 stars. Also, our delivery people were very kind and helpful. read more

Ashley Store - Oversized leather chair for front room - Furniture Stores Near Me - Murrieta, California

Unfortunately Ashley Furniture lives up to its 2.1 Star rating. Michelle our sales associate was helpful, kind and not to pushy but stayed attentive to our questions and allowed us time to compare and decide what we wanted to purchase. Once we finalized our decision the experience took a nose dive to dissatisfaction. The manager was not only rude to us but to her. His manner of communication in regards to sales promotions and the use of a gift card was so abrasive and he would not even offer an alternative or the option for discussion. I feel sorry for the staff that work for Ashley. We haven't received our furniture yet but based on our in store experience I highly doubt we will be back to shop at this location or any other Ashley furniture store. Pay a little extra and support local or Pottery Barn or IKEA. read more

I don't believe anything could be improved. The male person assisting us was not too pushy. But kept saying we can't do better and the white glove delivery was a crock. Regular delivery would leave the furniture at the door....REALLY??? People spend 5K to 10K or more and the furniture would be left at the door unless one pays $500-$600 delivery. We decided not to buy. And not sure how they did this...but they deleted the items we wanted to purchase from our cart. That's invading our privacy big time. Horrible place . I wish to give them a zero. read more

Ashley Furniture should just go ahead and delete their phone number from the internet, because it's basically decorative at this point. Calling the store is like yelling into the void -- no one's picking up. Customer service? Even worse. They'll politely tell you they "can't help with the store" and send you in circles until you give up. Want to know if something is in stock? Silly you. The only way to find out is to burn gas, fight traffic, and walk into the store yourself -- all for them to shrug and say, "Nope, we don't have it." What a fun use of time. I tried to save myself the headache by ordering online, but when I saw the 2-3 week delivery, I figured I'd call and check stock first. Ha! Joke's on me. Ashley Furniture doesn't do convenience, they do chaos. read more

If I could give zero stars to the Ashley HomeStore in Murrieta, CA, I would. I purchased a bed frame here and years later discovered termites eating it from the inside out. We've never had termites in our home -- the problem was clearly in the furniture. When I called Ashley's customer service number, they initially promised to send an inspector to check the damage. I prepared for the visit, only for them to cancel the morning of the appointment, claiming the bed was out of warranty -- something they already knew from the start. I did everything possible to reach out to them: multiple phone calls, unanswered emails, and waiting days for replies that never came. In the end, Ashley did nothing at all -- no replacement, not even an offer to fix or replace the infested parts. This experience shows Ashley's complete lack of accountability and care. They wasted my time, gave me the runaround, and avoided all responsibility for selling defective furniture. Reading the other reviews, it's clear this store has a pattern of poor service and broken promises. Save yourself the frustration and go anywhere else. Ashley will take your money but disappear when problems arise. read more

Ashley Store - Pile of sawdust when we discovered the source of the termites. - Furniture Stores Near Me - Murrieta, California

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I'm incredibly disappointed with my experience at Ashley HomeStore. My husband and I recently purchased a power recliner couch for our loft in preparation for the arrival of our baby. It seemed comfortable in-store, and we made the decision to buy it the same day. Unfortunately, once it was delivered, it was clear the couch didn't fit our space and wasn't nearly as comfortable as I remembered. I called the store shortly after delivery hoping to exchange it for something that would work better for our family, especially with a baby on the way. I was told very bluntly that all sales are final -- no exceptions, no flexibility, no care for customer satisfaction. For such a large purchase, I expected at least some grace or willingness to work with us. We were more than willing to pay a restock fee and work with store credit - so they made their money and we were satisfied with our purchased. I now feel stuck with a piece of furniture that doesn't work for our home and that I regret buying. It's really upsetting, especially considering we were trying to create a cozy, functional space for our growing family. I would not recommend shopping here if you value any sort of flexibility or customer care after the sale is made. read more

We spent over 6k on furniture here. We saw one piece we had bought cheaper online the next day. We called and asked for a price march approx $200 difference. We went in to the store a week later to get the refund and were told they would only price match that day. This was never said to us when they promised the match. So on the end the customer service was terrible. The women at the back desk was rude and lied to us. The manager had no backbone and just said "Company policy tall to the store manager" he is a punk don't ever deal with him. I would shop at mor everyday compared to this place. What a terrible experience to have after spending that much money. So sad I will never be back. read more

Ali or Ami man w the dark hair and beard appeared upset after we told him we were just looking. But he still had eyes on us, we eventually interacted with him and I regret wasting my time. Husband sat to test a recliner chair and I asked salesman Ali if I can get the name of the chair, he held an iPad then pointed to the tag saying there is a sku number etc. I asked could you just look up the name for me since my WiFi was not working well in the store and this man was so lazy, he mumbled just check the sku then walked away! So rude. Afterwards a man named Tim seen and helped us more than Ali/Ami ever could! read more

Don't waste your time. No one is of real help. I was asking questions and it was like I was putting them out for them to do their job. They lost my sale. read more

Disappointed . Came in ready to buy a bedroom set and dining set. No one helped us or even as much as greeted us. We decided to take our business elsewhere. read more

We had a great experience on Friday at Ashley Furniture. Our home is furnished with the Realyn collection and we've been searching for a piece of the collection that has been discontinued. The murrieta location had a floor model and sold it to us at a discounted rate. The process was smooth, customer service was excellent and the overall experience was great. read more

Ashley Store - Furniture Stores Near Me - Murrieta, California

Came here to check out a sale. Was a little nervous due to reviews. Im glad we decided to check it out. We were in the market for a new mattress. Nike helped us and was extremely knowledgeable. He wasn't a high pressure salesman (Thank God). We decided to pull the trigger and get a new mattress. The only hiccup was getting a timely delivery. The mattress gets delivered tomorrow after 2 weeks read more

DO NOT believe the delivery date Nor if it is in stock. we bought and paid over $4,500 for a sectional couch May 6 for delivery June 5, SPECIFICALLY ASKING TO make sure it was in stock. we called later and asked for tracking info and they said WE delayed the delivery to June 24. We said we did not delay the delivery. We did not receive any communication about delay. Then, they admitted they did not have it in stock. we can understand a delay of a day or two but this is bad business...we are on a never ending hold to talk to a supervisor...866-436-3393...she is going to call logistics...she came back and thankfully moved the date earlier ....we both really like the couch, but just not sure it is worth the aggravation. Summary, product is good, people are nice, but Don't believe the delivery date or if it is in stock. read more

The number one thing is as soon as you walk into the store they follow you they don't let you just take your time looking around... I understand that is most phone furniture stores they're like a car lot... Purchased a sofa when it came in and delivered it was defected send it back second time came back defected third time came back defected looking elsewhere... And the delivery man was rude and walked into my home with dirty shoes on refused to wear booties or take off his shoes rude and hateful very unprofessional on their delivery men... read more

Overall good customer service from the sales people but no hospitality, other furniture stores have free food, water, popcorn and more. The woman helping me was boasting about being the biggest furniture store in American while not having things discount furniture stores have. read more

My husband and I went to just look sofas for our new house... it was a very, very rainy day, but when we got there one of this guy his name is Tim welcome us with a great smile and ready to help us. He did not just give us the best price, but he was ready for any question that we had. He had his calculator with him and he just made the whole transaction very easy that's why they deserve a five stars thank you Tim. read more

Oh man I wish I would have read the reviews first. In 2021 we purchased a leather sectional couch for our living room. We paid over $3,000 and purchased the best warranty. We had a love seat and a main couch. Every seat has its own reclining feature. Within a couple of months we knew that the main couch was off. When you recline, it leans to the left. It was so bad it started hurting my husband's back. We called Ashley as it was still under the one year warranty. They sent someone out who said they do see the problem but unfortunately it's not covered. So we were given a defective product and the wouldn't do anything to help. So we unfortunately had to just stop sitting in that particular recliner. Just recently, the hardware started breaking on the other side. We would hear nuts and bolts drop out from underneath. They had actually snapped in half somehow. We are not big people and are average weight. We don't overuse our living room sofa. So we called our secondary warranty and they said they cover everything except hardware. (Of course) So, even though the couch is losing nuts and bolts that are snapping from underneath, our almost $500 warranty means nothing. Stay far away from this store and don't purchase their secondary warranty. read more

Came to browse just for the purpose of seeing what would best suit our new home. Wasn't planning on buying anything there and then.. the salesman was watching our every move, we couldn't even browse without feeling judged. We browsed quickly and decided to head to Bob's Furniture instead, didn't feel any pressure there and got a good deal on a couch. read more

Terrible communication. I was given the card of an associate with whom I really wanted to work and I was going to buy two rooms of. But the phone number that is on this business card, someplace in Kuala Lumpur or someplace in another country. that helpful? So I cannot even call my Sales associate and get any information on delivery costs and set up. And if you ask them question online in their chat, they only want to be concerned with online sales. The last we bought from part of it keeps falling apart. But I was willing to go back and try again. But not if I cannot even call the store and actually talk to as opposed to some other country. Too bad. read more

Always the best experience with Loren!! We have purchased a few months back and today and Ashley's has the best customer experience everytime!! They have great quality products that last years on end! Thank again Loren, we appreciate working with you! read more

Terrible customer service. Bought a Matress in store and was told it could be delivered that friday. Then the delivery date changed to two weeks later. The salesman said jist said that we should have put the order in faster if we really wanted that date. Now Its been almost 1 month since our purchase and we still do not have the matress. My husband and I got rid of our old matress in preparation for the delivery and the store did not call until 1 day before stating that the warehouse does not have the matress in stock. The delivery date has since been changed once again. Terrible service. I will not be purchasing from here again. read more

On 8/31/25; my experience with purchasing furniture from this store has been the absolute worst! I should've turned around and left out the store soon as my mother and I stepped in and NO ONE greeted us. We ended up getting assistance from a very nice and welcoming lady named Elena, she connected us with a sales rep named Liza. Liza made selecting and the purchasing process very smooth and efficient. However, the dining set that was delivered to my home was defective. The table legs are uneven so are the chair legs, so it wobbles when attempting to utilize it. I called the store and spoke with Tom (Manager), he didn't care nor offer any resolution about my complaint and seem to only be able to repeat "I'm sorry but we can't replace or take back furniture you already accepted by delivery". After calling back a 2nd time, this wonderful gem provided a phone number with whom be able to address my complaint. After speaking on to the rep, I made it clear I did not want this table and wanted it picked up if I couldn't get it replaced. They scheduled a repair man to come out. All he did was unscrew the knobs at the bottom of the chairs and advised the table legs would have to be shaved to be made even. ABSOLUTELY TF NOT. I asked him to take the table with him, and I was directed to his "supervisor" who wasted my time submitting a ticket per my request, all to call me back 2 days later to say they can't take back this defective table. Their only options were to set up another repair. So now I have to get others involved to make them take back this faulty furniture! DO NOT EVER PURCHASE FROM ASHLEY FURNITURE, especially from the Murrieta location if you're black. Overall service is lackluster and so is the furniture. read more

Recently I visited an Ashley store looking for accent chairs for my den. I found one in the store and spent quite a bit of time sitting in the chair to make sure it was a good fit for me. I'm quite short and chairs don't always fit where my feet touch the floor etc. This chair fit quite nicely. I walked around and came back to the same chair several times and sat for a bit. I decided to order two of them! Fast forward to delivery day a few days later. The chairs arrived with no issues and were new from box. As soon as I sat in them, to my dismay, I realized they were nothing like the chair in the showroom. They looked like the chair, but they physically were nothing like it. My feet did not touch the floor and the padding in the back was so overextended, it nearly pushes you out of the chair. These are rocker gliders so they feel very unstable without being able to anchor yourself. I called Ashley customer service this morning and was told that because I placed the order in the store, I could not return the chairs. Now keep in mind, if I had ordered online, they would have gladly picked them up for a return. So simply because I ordered in-store (after trying the chair), I'm not able to return them, even if they quality and functionality of them are nothing like what was on the store floor. This to me, is a classic case of bait and switch. These chairs look like what was in the store, but are NOTHING like them when it comes to construction. In a nutshell, I would strongly discourage anyone from ever purchasing something from a physical Ashley store. Your only chance at any level of customer satisfaction guarantee is to order online. It's really a shame with so many brick and mortar stores not making it these days, this is a prime example of where it actually hurt me to try and support actual store fronts. When looking around online today because I just couldn't believe this policy of theirs, I noticed that the other competitor big furniture stores offer extremely friendly customer service options if you aren't happy with your purchase. Living Spaces offers 7 day refund if you aren't happy with your purchase for any reason. Buyer beware of Ashley Furniture purchase policy. Absolutely no returns or refunds/exchanges if you purchase something while in one of their stores. read more

We went into this store yesterday and we were stopping by real quick because we had somewhere else to be shortly thereafter. We walked in and Megan said hello to us and offered to help us. We walked around and looked for the item we wanted to check out. We still took a lap around the store to see if anything else stuck out to us. We were cutting it close on time so we looked for Megan so we could check out. We went in for the Johnelle Coffee Table. Originally, it was $899, but it was on sale for $450! Woo hoo! Talk about an awesome Labor Day sale! Megan said it might take 8-12 weeks for delivery, but luckily, it was available to be delivered 3 days later... even better. We reiterated to Megan that we only had a few minutes to check out and she said it would be quick. Thankfully, we checked out rather quickly after signing on the dotted line about 10 times! We believe the coffee table will match our decor perfectly. We are excited to receive the table in a few days. We had an excellent experience at this store and will be back for a few more items in the future :) Check it out and you're likely to find something you'll want to take home. read more

Ashley Store - Johnelle Coffee Table - Furniture Stores Near Me - Murrieta, California

Unbelievably disappointed with Ashley Furniture Store. I have always loved shopping there since I moved here 21 years ago. I was recently diagnosed with breast cancer and had an upcoming surgery scheduled. To help with the discomfort that I would surely be experiencing my husband took me to Ashley to purchase a new mattress. While figuring out which mattress we would most be comfortable on, the sales lady ( name was Natalie I'm pretty sure) pointed out a mattress protector that she boasted would sleep us 10 degrees cooler. Well anyone living in the Inland Empire would appreciate that. So with summer on our heels and an impending surgery on the horizon we purchased the Bedgear performance mattress protector. It came in just under $350. The first couple of days I actually felt hotter than usual. By one week we definitely decided it needed to be returned. I brought it in to return and they said no cigar. I said " even though the sales person lied to us!?" No returns! I had no idea that Ashley will not do returns. Even when their own sales person misrepresents their products. The manager looked up what the actual cooling would sleep you and it was 2 to 3 degrees cooler. I would NOT have paid almost $350 for 2 to 3 degrees. It has been nothing but the run around since. My original complaint wasn't sent to the right department, I have called multiple times, now my husband had to take over since the surgery and has gotten no where. I haven't received any emails when they DENIED my claim. Email must be stopping it from going in my junk mail because of this junk they just off loaded on us. The mattress protector makes the fitted sheet slid off and because I have now had surgery to remove the cancer I cannot fix my own bed. read more

Ashley Store - It makes my fitted sheet slid off - Furniture Stores Near Me - Murrieta, California

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Manager was so rude don't go to this place. Meghan is nice but manager was so rude and so disrespectful

I went to this store ready to by a recliner sectional. I'm remodeling my living room and am ready to replace the old couches. I walked in after work and was not acknowledged at all. Not one person said hello or do you need anything? I went and took a picture of the couch recliner and love seat that I want. I was going to look for an ottoman with storage but why? I saw many sales people walking around with their orange IPads and not one helped me. read more

The service at the store was great . But the delivery service was completely horrible. Delivery guys gave me damaged products didn't let me inspect the items or take it on their own accord to inspect the 3 piece couch set . Any professional delivery service would inspect their products before taking them and then trading them for good ones . work smart not harder. read more

My California king bed arrived on Saturday with parts missing. They said they would deliver a new bed on Tuesday ( it's Wednesday! And no word from them) I called the store and they have put me down to have a bed arrive the following Tuesday and the store knows I'm sleeping on a mattress on the floor. Needless to say I've canceled my order and I've spent a week sleeping on the floor. Don't shop there! Just don't do it! read more

Customer service Jesus Estrada did an amazing excellent job informing me are explaining details about my Oder and checking other orders.his level of experience is over the top they have a wide selection on all furniture ,thank you,the value is always great ,it's just the price so expensive.thank you. read more

Do not waste your money buying the extended protection plan from Ashley if it is from GBS protect all. I purchased their 5 year protection plan and they didn't pay on my broken couch. Two different repair men came out to fix it but the last one told us he would report that the frame was broken (which is covered under GBS warranty) but in his written report he falsely reported he moved clips which fix it and GBS stands by that! GBS told me my case was closed when in truth, my couch is still broken! My mistake was not requesting a copy of the report from the repair man before he left. This is a big flaw in the system because the repair man can say one thing and report something else without your knowledge. Never again will I purchase from Ashley because they are in business with criminals. read more

Ashley Store - Broken frame on couch - Furniture Stores Near Me - Murrieta, California

Under no circumstance should anybody purchase or be conned into the protection plans offered for the furniture. They will tell you all sorts of accidental damages and even defective items are covered and will be replaced. This is ABSOLUTELY FALSE. Every claim we've ever submitted has been denied! I hate this store/company and hate their protection plan company PROTECTALL even more!!! A freakin scam!!! read more

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I like this store, they have nice good quality furniture with affordable prices. Frank C. help us with choosing our bedroom furniture. He explained about quality and design. read more

Frank was extremely professional and helpful. He answered any and all of our questions. He made the process easier and we were so glad to find a great deal for a bed frame that we love at this store! read more

Franks your guy! Easy to work with, very friendly and not pushy. Would buy from him again in the future.

The bed is disappointing....my mattress came from Costco, sheets fromTarget - they fit. However, Ashley's Nashberg queen metal bed-silver is width 3" too big, 3" too long. The finish is extremely poor, looks like someone used a can of spray paint. Love the look on the ad. Went into the store and the frame fit the bed, no issues. I'd never return to Ashley or Living Spaces: sister stores. Check my pictures.... Too bad I got rid of my old set. Delivery guys perfect. read more

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Had been searching a few days for the dream couch that we envisioned having. Went into Ashley's in Temecula, and found the exact make and model of what we wanted. We were greeted immediately, given plenty of time to look around tryout and ask as many questions as we had. Left there still thinking about a couch and ended up going back that night to purchase the couch. Thanks to Natalie and all of her great help making sure we had the couches we wanted, as soon as possible, we waited four days for our couches to come in which was nothing in comparison to what other stores and companies had to offer definitely would recommend this store!!! The delivery process was easy quick and very friendly. Definitely would recommend having your furniture installed. read more

Came to the store looking to furnish basically a whole house today. Found a nice $4000 bedroom set that we wanted to purchase but we walked around the store for about 20 minutes and no one approached us to help. We watched multiple employees walk around the store doing nothing, or approaching older customers. We will be purchasing online or maybe at a different store in general, someone else can enjoy our commission (: read more

Fool me once... Shame on you. Fool me twice, shame on me...I have truly found myself living this quote with the Ashley Furniture Homestore in Murrieta California. Honestly, I do not know why I did not learn the first time, when they first failed me. I attribute it to me being a naive buyer, trusting and readily accepted their furniture protection on my living room furniture purchase and came to later deeply regret it. You see, something as simple as a broken ottoman leg was denied by this protection, Needless to say. I was left disappointed, and by some miracle almost a year later was awarded a "credit" of $206.82 to replace said ottoman. The use of which- leads me to my second and most recent disappointment with this "leader in furniture industry." The cause of this review. On 3/14/21 - My family and I went in to finally make use of the credit. After all, it was well deserved after being denied repair of the ottoman. We eventually found a sofa table with stools to add to our seating in our home, for our growing family. Having gotten used to not using the ottoman, we didn't see the need to purchase another one. Take note* Our furniture purchase price was $419.99,after delivery 89.99,and taxes 44.62,came out to a total of grand total of $554.60. After the 206.82 credit was used toward it- our out of pocket cost that day was $347.78. Reasonable enough- so we set the delivery date for 3/20/21. Fast forward to the second delivery date of today 3/26/21(first one was rescheduled without notifying me though they claim to have left a message-though none was received). I found myself looking online to reacquaint myself with what I had purchased and was upset to find the very same item not only lower on Ashley's website but also found it for ONLY $193.19 on several others, Walmart and Amazon being the more mainstream of them. Doing the math(419.99-193.19) means I paid $226.80 MORE than what it is currently being sold for. That's $226.80 worth of food for my kids! So what did I do? I did what ANY mother of 3 would do in these times after having found that out. I researched their price adjustment policy & spoke to their customer service where they advised me to go to the store I purchased it from to adjust price. Simple enough right?WRONG. I get to the store expecting to receive a true price adjustment where I would be getting a refund of that 226.80 difference I overpayed because of the price match policy. But am instead insulted with "I'm sorry ma'am your 206.82 credit was already applied for the initial order and cannot be used in this price adjustment." What??? I asked to speak to the manager,Jeremy, and heard the same thing. According to THEIR math from this new price adjustment invoice, $193.19 purchase price ,plus 89.99 delivery fee,& taxes of $24.78 came to a total of $307.96 which after you subtract it from what I paid out of pocket 347.78 on 3/14/21- left me entitled to only a refund of $39.82. The 206.82 credit being NON EXISTENT now. Yes, .....it's okay to feel confused , I AM. How is it that in the retail business I work in we ARE able to transfer all original forms of payment credit/ visa/ other to the new price adjustment transaction, but Ashley Furniture Homestore- THE LARGEST self proclaimed furniture retailer in California's systems do not allow it? I was left feeling bent over and take advantage of, indeed, my husband said it in less formal words. Truly- in my heart I feel that what they did to me today is akin to theft. And in a time where every penny counts, I can almost assuredly say it should be a CRIME. Ironically-While waiting to be answered by customer service earlier in the day, I can remember their automated recording repeating,boasting, "Ashley is largest home furnishing brand in the world. We design and manufacture our own products. We stock them in our own distribution centers, and ship them around the world using our own fleet. This allows Ashley home store to provide innovative products and services at the best values* in the industry." I can now say with confidence that this is an absolute LIE. Please, if you can learn anything from my experiences - do business elsewhere. With furniture companies who although smaller, truly honor their policies and do what it right for the customer. Sincerely , Mother of 3 Robbed of $226.80 read more

Ashley Store - BIG DIFFERENCE RIGHT?? - Furniture Stores Near Me - Murrieta, California

I went to this store with my mom to look for a few stuff and as soon as we walked in Ali was the first person that greeted us and asked if we needed help. He was very helpful and welcoming. Our experience was great. If you ever visit this store be sure to ask for Ali. They have a lot of great options. Make sure to stop by! read more