jacob and rick have been very helpful with the product for remodel of my home. From schluder to tile and mosaic they have been helpful read more

We love coming here after having lunch or dinner just to walk around And digest our food... SERVICE is great! A+ every one seems happy working here and greeted us upon entry!! PARKING: The lot is so BIG that it never gets full. Plenty of spaces for parking!!!? SELECTIONS: 10/10 Lots of selections for flooring, bathroom and kitchen needs!! Thinking about getting our kitchen remodeled so we'll be hanging out here more often!!!! VALUE: 9/10 Prices are pretty reasonable. The marble is probably one is the most expensive material here... We'll be back FLOOR & DECOR!!!! read more

Keira was extremely helpful! Made our exchange a breeze. We normally go to the location in Poway but from now on, we'll probably be coming back to this location. read more

Thank you to Paige and Gus for going over and beyond the call of duty to find my perfect subway tile in a chocolate brown, which is very hard to find. They add to call a lot of stores within Floor and Decor to get the exact square footage I needed. TY!! THEE BEST PEEPS! read more

It's overwhelming here but goodness is the customer service here amazing! You can make an appointment with designers here who give you their full attention to help you decipher what you like. I worked with Marcus and Fiona on separate visits and both of them were a godsend! They thought of things I'd never think of. Both treated me as if I was an old friend who needed help. Even the other workers who moved tile were very kind and helpful. Definitely coming here for all my tile needs ! read more

Came here looking for a very very specific flooring and although we left with samples, John was absolutely amazing! He took his time and was SO helpful throughout the entire process! Thank you so much for all the help and patience with us. :) read more

I want to give a huge thank-you to Roxanne at Floor & Decor in Murrieta for her outstanding customer service and support throughout our recent project! We ran into quite a few challenges working with marble tiles from different batches -- variations in thickness, color, and finish that made the installation more complex than expected. Roxanne went above and beyond to help us navigate these issues. She took the time to understand our concerns, offered thoughtful solutions, and coordinated everything quickly and professionally. Her knowledge, patience, and genuine care made all the difference. It's rare to find someone so dedicated to making sure their customers are happy and projects turn out right. If you're planning a remodel or tile project, I highly recommend visiting the Murrieta location and asking for Roxanne -- she's truly exceptional! ~ Zahra read more

My husband and I love Floor and Decor. Kiara helped us so much finding what we need for our new shower. She is definitely an expert with tile and other materials. We walked out with everything needed to build my dream shower. read more

Amazing choices and amazing service at this location. We had the undivided attention of Jono today, who has an eye for decor and really helped us choose the best tiles for our bathroom shower!! He is knowledgeable, friendly and creative! read more

Upon entering this store you are immediately overwhelmed at the array of choices in this vast space! It's huge but very clean and nicely laid out. We took a lot of photos & had long chats with some of the staff, who were super friendly and helpful. They advised we make an actual appointment with one of their designers. They offer free design services! Free? Yes, please! After several visits and still not knowing what we wanted we finally made an appointment with the exuberant & talented Laura Kashmere. She listened to us and offered suggestions and helped us choose a final design. She was so friendly and fun to work with! We are so happy with the final outcome! Their choices seem endless but choosing a great designer helped us navigate this design journey and we were able to get a shower we loved. Highly recommend Laura and this store for all your tile & flooring needs! read more

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Gus was amazing! Super informative, helpful, and treated us like family. We really appreciated his honesty and thoughtful recommendations. He made our shopping experience easy and enjoyable--highly recommend! read more

First time there but good experience and staff was helpful and friendly. Lots to see compare and choose from. No carpet though but still great variety to see and choose from. read more

We have been remolding for over a year ad every time we need something, Paul has gone above and beyond and he's so knowledgeable about every project and product. We appreciate all his help. Thank you!! read more

Floor & Decor - Home Decor Near Me - Murrieta, California

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Pasqunel, Cristo and Isaac were all amazing with customer service! Pasqunel was especially helpful, cheerful and didn't make us feel a bit bad for a switch out of materials. Then he stayed with us and walked through so many other small details of our project, we're so thankful, the best!! Can't say enough of about their positive attitudes and such amazing service, even in super warm weather kindly helping us unload then reload. They are an asset to this store and clearly enjoy their jobs and coworkers. Have been to a lot of floor & decors over the years and this was one of the most positive experiences even with the inconvenience of a larger return. We'll definitely be back and will share with others! Thanks for the great experience, guys! And of course they have a GREAT selection, always start here on our tile needs and can't recommend them enough. :) read more

Mika Mika Mika... Amazing designer, she has a vision others just aren't able to replicate. She can envision the look you want and make it even better. She snaps her fingers and gets your supplies immediately and always has a smile on her face. For real though, her customer service is top tier and I never shopped with floor decor before and now im a customer for life. She's been more than accommodating especially since the items I'm buying is sold out at other locations. Thank you Mika if your reading this and I hope they give you the biggest raise.. Greg and Devin who prepared my order are incredibly quick and super nice. This team is unbelievable read more

This store is just what we needed in this area! They have great product and very helpful staff. We recently remodeled our kitchen and family room and we went in trying to find the right tile for a media niche area. They had a designer on staff named Lachelle who got us to try something a little more bold than my safe and boring picks and I could not be happier. She knew how much we needed and helped us pick a grout color. I was thrilled with the finished product and have gotten so many compliments. She was so talented and really listened to what we wanted. Also, Returns are easy since they keep your purchases on record. I couldn't keep track of all my receipts in the middle of a construction zone, but they had it all in the system. read more

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I went looking for backsplash for two separate areas Jon at the murrieta store was so helpful and at the end, having recently had surgery I couldn't lift the boxes into the car... he was so gracious and helpful and got the boxes loaded in just before the next storm rolled in and insisted on taking the cart in with him. Chivalry isn't dead!! Thank you Jon for your kindness and help !! read more

Errol is the best. They should pay him more money. He knows the stre. He knows the product. Awesome! read more

Floor & Decor - Went to select tile for a bathroom. Found two to test out. Make sure Errol is working. They should pay him more money! - Home Decor Near Me - Murrieta, California

Awful service throughout the entire location. Manager must've called out sick because staff certainly weren't taking care of customers. The entire staff goes on lunch at the same time for an hour? Then we get a guest experience survey call the next day. The guy asks us what we would rate the store and I give a low rating and he hangs up. If it's not a good rating I guess they don't want to hear it but they def don't provide good or even decent service. For people spending $XX,XXX amount of money you'd think they'd provide a bit more than what we got. I understand rush hour and being swamped and staff deserving breaks and lunches. Sometimes not everyone can go at the right time but to ALL be on an hour lunch. Come on. Let's plan a bit better. I was there for 2.5 hours shopping and waiting for help and then waiting for loading. Not many of us in the store and we weren't the only ones wondering where all the staff was. read more

Be advised that you can purchase everything nowadays from different sellers until you don't have a problem with the item, there is not much difference between them. Once you have a problem with a purchased item then you will see how they react to the situation. Return policy is very limited especially when it comes to tools! I purchase a self-leveling laser tool in January at the beginning of the remodeling middle of my other purchases from this store, After the remodeling was done and I moved in, I tried to use this item for the very first time to do my closet shelving and the item defected, I went there to fix it with a return or replacement of the same or similar item, a very simple return matter that you easily can do in home depot even for more than a year or most of the other sellers. the bold part is the manager of the Murrieta store was the one who insist on taking care of my return even though I already was talking to another employee (Nika who did seem willing to help), as an experienced administrator I can tell you that his customer service skill was very low and he was trying to find a way to find an excuse to not accept my item even if he sees it in the system. his response to my statements was very much rude as well which you can not find in so many stores these days. He saw my purchase history and when I saw he was not willing to be helpful, I told him as a loyal customer with almost $5000 purchases in your store you could at least offer me credit for the malfunctioned item that I wasted my money on, instead his quote; "You could spend 5 million dollars, still You can not return or receive any credit" I was very surprised that has such an experience with the store manager who should be skilled and kind to the customers for the sake of the store, I mean if and only if the company cares about their reputation. I leave the judgment to you guys I just needed to share it so if you are purchasing your tools make sure as long as it's available do your business with a seller who can back you up in this situation, not just do their best to turn you done. read more

Floor & Decor - Home Decor Near Me - Murrieta, California

My existing hardwood floors are tired and need to be replaced. I want to replace my carpet. I came to Floor & Decor looking for answers as to what would work in my open floor plan home and their FREE designer - LAURA KASHMERE- was knowledgeable, friendly and professional. She was so nice! She spent time showing me lots of options that would work with my K9 home, and co-ordinate with my existing marble fireplace. Now I just need to convince my husband! Very happy!!! read more

This is our go-to for our DIY projects and service has always been awesome! On two instances, for two different projects, Pasqunel had helped and assisted us and made sure that we had everything we needed. He was always willing to go above and beyond. read more

No one ever picks up the phone. I call, and it just rings, and rings, and rings. Clearly you're not paying people to answer your phones. You have my money, so when might my stuff get shipped? Check out my screen shots of the time I've been on the phone just letting it ring. And when I finally got a human to answer, no one can help me because the shipping manager already went home. read more

Floor & Decor - Home Decor Near Me - Murrieta, California

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Went into this location to get some material. Laura was extremely helpful and went out of her way to ensure that we had everything we needed. I am writing this on behalf of my father in law. He was compelled by her service to want her to be recognized. read more

Floor & Decor - Home Decor Near Me - Murrieta, California

Customer service here is on point. Greg helped me initially with my checkout process with my flooring. He was genuinely concerned that I was gathering all the correct items. Today, I come back about 3 weeks later to return the excess flooring I bought. I wasn't aware I could just take it to the back to have it unloaded. Desire was kind enough to help me push the dolly into the store so I could return my items. Would highly recommend this place! read more

I have shopped at the Floor & Decor in Carmel, San Diego and this store in Murrieta. By far, hands down, the best experience we have had is the Murrieta store with Desire'. Post pandemic, it's hard to find customer service employees so willing to help as much as Desire'. She went completely above and beyond. I live closer to San Diego but due to her professionalism and willingness to help, I am willing to drive to the Murrieta store. Highly recommend the Murrieta store and ask for Desire' when you go there. read more

Floor & Decor - Home Decor Near Me - Murrieta, California

Customer Service is amazing. Ask for Pasqunel he was very helpful when I was looking for my flooring.

We had an appointment with Serrna, she was absolutely so knowledgeable and helped me pick out what's best and in budget. She was so professional and most importantly honest. Your company should definitely have more like her. Another person who was fantastic was Paul who help us out with loading our products into our vehicle. This was our first time here and we will definitely tell our friends about the service we got. Thank you again. read more

I cannot express my gratitude enough for the wonderful employees of this store. Paul and Adrian in particular were extremely helpful, knowledgeable, and overall amazing human beings. We had an issue with our order that had become a hassle of back and forth with no solution. We went in to the store as kind of a Hail Mary plan hoping to talk to someone that could help us, and I'm so glad we did! Paul was able to take care of our issue, help us pick out some tools we needed. Paul and Adrian are true assets to the company and I am so glad that we decided to visit this particular store. I 100% will be returning to this store for any future improvement needs. THANK YOU PAUL AND ADRIAN FOR ALL YOUR HELP! read more

My experience with Floor and Decore was absolutely a blessing. I had gone to Arizona tile and had picked out all of my Tile for bathroom, which included backsplash, shower, accent tiles, shower flooring, floor. Unfortunately my contractor said I was way over budget and I had to find some thing else. He recommended floor and decor. I had to get everything within two days because they were going to start. Paulina Lara was the designer from floor decor who help me pick out material that was in stock and was similar to what I had from Arizona tile. Thanks to her design I was able to find something very elegant within my budget. Paulina did an amazing job helping me design my bathroom. I absolutely love it, it's a showstopper! I was able to get everything including the gold trim, grout and other pieces around the niche and windows. read more

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We have bought many tiles, wood and laminate floors here and we're always satisfied. Can't get extremely busy, but this location is better than most others. They have endless selection, I'll price ranges. Plenty of easy parking, great hours, online ordering and easy in-store pick up. read more

Just picked up some tile for a backsplash, and of course it is stocked in the hardest location in the store.. David O, the representative was flat amazing with his custom service and efforts to fill my order.. Thank you David O!! You rock man. Keep up the great job!! read more

Corporate Office. If you are listening, step in and do the right thing. Stop Making Empty Promises!!! Read my previous review. Read the response from the corporate office telling me to provide my info so The store manager Drea could call me. It was an empty promise and offer as I have still not been called. In fact I was in the store as I am now in a bind and am forced to get more matching product here. Regardless, Drea was here and would not come out to speak with me when I asked. I was told originally she was in an interview. Then I saw the interview candidate leave and when they went to get her a second time she was now in a "conference call." AVOIDANCE AND EMPTY PROMISES!!! read more

Paul banquer Errorl wilmot DIDN'T their titles as manager's titles stand in the way of passing the buck and customer service when i needed to return Merchandise after their company did an absolute phenomenal job From inception, to installation to returning floor decor was amazing, Thanks read more

I want to thank your store designer by the name of Nika. She is so knowledgeable at what she does and has such a great eye for matching designs. I am so thankful that she is there in the store to help. I was very happy with all the help she offered. She has a lot of patience and offers great customer satisfaction. Thank you Nika :) read more

I have purchased materials from Porcelain tile, stone, laminates, LVP and more for many years from Floor & Decor. Unfortunately, it offers a large variety of products for the consumer, however for the installer it is so much more work to acquire a complete order of the same batch number. We are typically told the balance of materials needed are in another City. So we have to travel on our own time. The store offers no discounts to contractors .... A lot of products have been picked through or returned damaged. What gets me is a simple phone call to them is typically unanswered, or no one is available to pick up the phone while it is teleprompter around the world. read more

We had such a fantastic experience with Jacob Durban! My husband and I had many questions as we prepared for two separate tile projects (interior and exterior) for our home. Jacob's friendly, knowledgeable and professional attitude made our rather confusing choices crystal clear and easy, guiding us to the proper choices as to the correct exterior or interior application for items like the various grout and thinset/mortar products, which surprisingly come in a multitude of formulations and several brands. All of his guidance and info made it much easier for us to understand these issues, know the appropriate products and to have peace of mind that our projects will have a a successful outcome. Thanks so very much Jacob -- you are an awesome guy and and valuable asset to Floor & Decor! read more

I give the Carmel Mountain branch very little for customer service but Gus from Murrieta was EXCELLENT. We drove from San Diego to Murrieta for a specific tile when it was in stock at the Carmel Mtn location. He knew his inventory and variations of model of tiles off top of his head. We need more of Gus in this industry. read more

I purchased a vanity new in a box. I paid a plumber to install it. It was purchased September 2023. In October 2023 the entire top oxided. I contacted the store to return it. I got, blown off, accused of putting something on it and rejected for a month. I wrote, called went into the store only to be ignored. They made every excuse there was to deny the failure including telling me it needed to be sealed. Although I purchased it a box brand new. With no instructions stating I needed to seal it. After getting to the Murrieta's operations manger when I went into the store and refused to leave until someone talked to me, I was told bring it back but we will not pick it up or unistall it. I will NEVER BUY ANYTHING FROM THIS STORE AGAIN. I am female and can not just pick up a plumber installed vanity and return it. These people were the most unhelpful bad business people I have ever dealt with and I have been realtor for 30 years! read more

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I purchased my floor in June, 2021. Service was OK and pricing seemed good. I had no issues at first. I purchased Optimax Bowen Greige vinyl laminate flooring for my entire house. (1800 sq ft). It is a dull finish, with a slight groove in the flooring. It looks very "beachy/rustic" and I loved it. My problem started in May of 2023. I started noticing that the grooves in walkway areas and in front of the couch seemed to be getting smoother. Also a shininess was being noticed in the walkways of my home. I am the only resident of my home, no pets or kids. This was very distressing. I called Floor & Decor and was told I needed to hire an independent flooring inspector to come out and evaluate. I was given a list of possible choices. I was also told it would cost between $200 and $450 for them to come out. I called two inspectors and only heard back from one. Questinspect quoted me $450 (which I paid) and set a date for inspector to come out. He spent quite a bit of time checking and taking pictures and comparing these areas to excess flooring not used. After months of waiting for results, he called and had to come out again to do more testing. He took one area of the floor and seemed to scrub it with some solution and it looked like some color was in the solution as there were some drips off to the side after it all dried. The final result of this testing was that I put wax on these walkways and that the dull finish was achieved once it was cleaned. Actually the area he "cleaned" is different than the rest of my house! This is ubsurd and I told them that there was never any wax put on this floor. Why would I wax a dull floor (my preference in buying dull flooring) and why would anyone wax walkways!!! I was nelver believed and so without them saying it outload, I was called a liar. I feel this inspector has an understanding with Floor & Decor to ensure that no inspection ever goes against the flooring company and therefore no liability. I am 75 years old and I was willing to spend $450 to have this issue resolved. Do you really feel that I would spend that kind of money if I waxed the areas in question. Also, how does that explain the smoothing out of the grooves?? I do not feel this floor should have worn as quickly as it did. The shine is due to the top coat wearing away, as with the grooves. This was not the most expensive floor, but neither was it the cheapest. Buyer beware! read more