Jamica was so sweet & made this process so easy! She showed us several beds and was very knowledgeable about the beds. She helped us with a discount and she's made us feel like family. She asked us our preference and what we liked. We appreciate all of her help read more

Jamica was absolutely amazing! She made the mattress shopping experience easy and stress-free. She took the time to understand what I was looking for, answered all of my questions, and helped me find the perfect mattress without ever making me feel pressured. Her customer service was exceptional--friendly, knowledgeable, patient, and genuinely caring. If you're looking for outstanding service, I highly recommend asking for Jamica. Thank you for making this such a great experience! read more

I paid for my old mattress to be hauled away and paid for it. When the drivers get here, dumb and dumber tells me they have no room in the truck to haul off my old mattress. I have never had no stupid stuff like that. They asked me can put it for pickup. I told them to put it on the curb. I called the the corporate number and told them what the drivers told me about their full truck. They gave me a case number and told me someone would get in touch with me. When I called the number back 2 days later, the rep told me a email was sent. Now they don't want to talk to me. They said couldn't haul off the old mattress, because it was soiled by the rain. They did not tell that if it got damaged or soiled by rain, that they could no longer pick it up. Now I might end getting a fine, because these sorry people didn't haul my mattress. read more

am a Mattress Firm Customer. A 77 year old Viet Nam Combat Veteran with a military related disability on a limited income. In July of 2021 I purchased a Hurston Luxury CalKing with a 10 year warranty. Mattress $2,299.00 A TEN year warranty $249.99, Mattress Protector $50.00 TWO YEARS later, (2023) the mattress has failed, two huge indentations indicate where my wife (115lbs) and I (187lbs) sleep. This was a TEN YEAR warranted mattress. I called my salesman and I was told in early May 2023, to contact the Warranty Department, and I initiate a claim. On May 24th I was informed by the Warranty Department my warranty submission was void as I had removed the law tag from the mattress. I then received an email indicating my claim had been closed. May 31st, I informed the Warranty Department I had not removed tag, this was a fabrication generated to deny my claim. I sent a photo of the tag, intact on the mattress and requested my warranty claim to proceed. Mattress Firm re-opened the case but now indicated a $80.00 Inspection Fee would be necessary to ascertain the issue... June 14th, Inspector Julio Guerrero performed the inspection, confirmed the mattress had two large depressions and also noted a small Coca Cola stain on the left perimeter of the bed. The Warranty Department informs me our claim is denied, void due to the Cola stain. They determine the mattress is unsanitary... Be advised, this confirmed two important facts, the $50.00 mattress protector soled by Mattress Firm was as worthless as the ten year warranty. Online complaints generate a Mattress Firm reconsideration and a 50% in-store credit ($1,90.00) is offered towards the purchase of a new mattress June 2023, as our experience with the $2,300.00 mattress proved to be of such poor quality, we were advised to purchase a $3,899.00 Beautyrest Black C-Class Firm, assured by Mattress Firm of it's superior quality. A ten year warranty and another mattress protector was purchased. It is now March, 2025. The "superior quality", $3900.00 mattress is less then two years old. Support in this mattress has deteriorated to a point producing agony. Every night, we each lay in hole of discomfort, as if we lay in a cheap sagging hammock instead of a quality firm mattress. It seems EVERY mattress sold by Mattress Firm will deteriorate in two years. Then you will be prompted to get on the "Warranty Merry-go-round" and more money will be deemed necessary. If you desire a mattress that lasts, look elsewhere... read more

I recently purchased a mattress and box spring online. There was an issue with the purchase. I talked with Jamica the store manager about it. She was professional and so nice and very willing to help me resolve my problem even though I didn't make the purchase in her store. It was the kind of customer service that has become very hard to find. If I need anything else I will purchase it in her store read more

Don't be fooled by the the stars I purchased a matress a beauty rest hybrid that I should of paid 200 dollars less. This mattress has 4.5 stars. Instead in received a different mattress with 2.3 stars and charged more for it. I guessntheybwere hoping I did not notice the difference. Be careful and watch them.like a hawk. read more

I looked them up in the address book. Maybe I should have looked in the mattress book instead. Not my favourite Mattress Firm location, but it's not bad. Right in the heart of Midtown and it does a pretty good job. Very close to downtown, on the edge of shady areas, nightlife areas, fancy expensive areas. Typical Houston then. They're fairly friendly but there are some shady elements as a couple of the other reviews will attest to. They have a similar pricing structure to a lot of the other stores, but probably less in the way of selection, and I would rather go to the one on Bunker Hill personally. read more

Mattress Firm Midtown - Let's be firm - Mattresses Near Me - Houston, Texas

They have a great selection of mattress and the team is very knowledgeable and passionate on their products. Location is very convenient and plenty of parking available. I visited the store with my twin daughters and they had a lot of fun trying out the mattresses. They even had a few toys for them. read more

Mattress Firm Midtown - Mattresses Near Me - Houston, Texas

I had a great deal of difficulty and intimidation selecting the right mattress but this staff de-risked it for me and really helped me get through it. Thank you! I'm so grateful! read more

As a repeat customer, I have never been disappointed with the outstanding customer service this store gives to each of their customers that walk in the door. Sidney is incredibly knowledgeable and will find the perfect bed for that best suits you and your budget. I highly recommend mattress firm for your future bed purchase. Thank you again Sidney. You Rock! read more

I had a fantastic experience at their Midtown location. Zachary really helped us out! He was knowledge, and really took the time to explain everything to us. All and all, he was a pleasure to work with and I recommend that you ask for him for all your mattress needs. read more

Making customers happy, is their number ONE (1) priority in that place. I know and I'm confirming it, cause I'm experience right now. Cody knows his mattress, I will be leaving here full of knowledge and a long term of good night sleep. They make you feel right at home. Thank you Mattress Firm!!! read more

Mattress Firm Midtown - Mattresses Near Me - Houston, Texas

Fantastic service , informative , great selection, and terrific price. Couldn't ask for anything more :) Thank you Montana for the Kelburn suggestion. read more

Mattress Firm Midtown - Perfect bed to relax after a run :) - Mattresses Near Me - Houston, Texas

manager moving sale 4/15/2023 before 2pm mention alicia and get 2 promo pillows with purchase in a queen size or above! free promo adjustable base with purchases of $899 or more in a queen! queen for twin king for a queen! read more

Mattress Firm Midtown - Mattresses Near Me - Houston, Texas

Knowledgeable and accommodating. My boyfriend and I came in about 10 minutes before close to take a quick look around. The store manager, Nabil, ensured us that he was in no hurry and for us to stay as long as we needed. He allowed us to peruse the mattress selection on our own, only offering information when needed. He was never pushy or overly "salesy" and never rushed us. We made our selection and couldn't be happier with the purchase and delivery process. The mattress came on time and was set up in less than 10 minutes. Next time we need a new mattress, we'll be coming back to this location and asking for Nabil. read more

My experience started off good with the lady who helped me in midtown location, but upon delivery my husband was home and didn't know what I had purchased, so unfortunately I didn't find out till I arrived home late that evening that my order was completely wrong... I called back the next morning and spoke to Patrick he was super friendly! Made sure we got things sorted out and schedule things to get my order swapped out for the items I actually ordered!!! Literally turned around my experience completely! I really appreciate him helping get things corrected! read more

Fabulous experience at this Mattress Firm on West Gray and Montrose! We walked in with our two girls, 3 and 8 mos, to shop. Fernando was exceptionally patient and thorough as we explored the different options while answering our questions and provide suggestions. We decided on a Beauty Rest Black and two down pillows. To top it off, Tom drew with our 3-yr-old to entertain her while we shopped. After school let out, our oldest showed up and he got fruit snacks for them. If you're in need or looking for a new mattress I recommend this location! The guys went above and beyond to make our shopping experience amazing! #westgraymattressfirm #beautyrestblack read more

Mattress Firm Midtown - Fernando, Tom and the girls - Mattresses Near Me - Houston, Texas

See all

Very helpful and patient staff! Tom, Montana, and Fernando answered all our questions and provided excellent recommendations based on our sleep preferences. We got a tempurpedic!! Come get your mattress and sleep well tonight!! -.- zzzz read more

Just had the best experience with Fernando! We bought a Simmons Black Hybrid King bed and I cannot wait for the delivery on Friday!!! We had a no pressure experience and were able to leave and eat dinner and make a decision. Fernando was very willing to listen to our concerns and help us make a decision about what bed was the best for our needs! I highly recommend coming in for a visit even if you are just looking. read more

Awesome customer service. Patric took the time to help me find the right mattress for me for me.

Picking up a new Beautyrest Hybrid Black today. Fernando was great to work with. Professional, attentive, and very helpful! read more

Mattress Firm Midtown - With a 120 test drive policy, how can I go wrong? - Mattresses Near Me - Houston, Texas

My boyfriend and I went in to look for a mattress I desperately needed. Nabil was there to assist us and we received phenomenal customer service. He was extremely knowledgeable and gave us a deal that no one could say no to. He was more than helpful and I'm so happy with my experience here. I recommend him to everyone!! read more

Definitely knowledgeable about various mattress types and the effects of those mattresses on a good nights sleep. The delivery experience was horrible and I ultimately cancelled my order. It took over a week to get a delivery date and then they showed up without my mattress and only a box spring. I couldn't get them to coordinate a date to re-deliver so I cancelled the order altogether. read more

Cody is very knowledgeable and helped me choose the right fit. I found a mattress perfect for my sleeping position. I can't wait to spend my first night on it! read more

Mattress Firm Midtown - Mattresses Near Me - Houston, Texas

Cody did a great job explaining the mattresses and the different options. Our favorite mattress shopping experience, hands down! read more

Mattress Firm Midtown - Sealing the deal. - Mattresses Near Me - Houston, Texas

I had the pleasure of purchasing a Purple mattress with a Reverie adjustable frame to finance for 18 mths. The great part is I'm still enjoying the monthly payments. The adjustable frame stopped working after 12 mths. The last two months have been filled with the challenge of trying to get CUSTOMER SERVICE. If you don't need a new hobby, shop anywhere else. read more

Really good professional staff. I was helped by the Area Manager, and have already recommended this store on West Gray to two friends. Love my mattress. Marlene Walker read more

We came to mattress firm late near closing and were welcomed in by Fernando. He was very kind and had us try 10 beds to find the perfect one for us. He nailed down exactly what we were looking for within 30 minutes. Then he got us a huge discount on a close out bed with free delivery. Would highly recommend this store to anyone and would highly recommend talking to Fernando. read more

Mattress Firm Midtown - Tempur-pedic - Mattresses Near Me - Houston, Texas

Montana was an absolutely super-star! I was going to just purchase a mattress online to avoid the head-ache of the process but he made it such a pleasurable experience and made sure I got the perfect bed for ME! Highly recommended, ask for Montana. read more

Mattress Firm Midtown - He's so dedicated he tested it out with us! - Mattresses Near Me - Houston, Texas

Just ask for a gentleman by the name of Christopher Thacker. This guy is really knowledgeable and helped me not only with the purchase of my bed but also advised on other furniture stores in the area. He is excellent, and a even better conversationalist. No cheap sales pitch or other non-sense. Buy from Chris! Thanks again, Regards, Loyal Customer read more

Very good service and good deals at this mattress firm. They have a lot of sales and coupons and are willing to work with you to find something quality within your price point. The staff are very knowledgeable about the different types of mattresses and the deals and specials. Edit: the bed we picked the first time ended up not being right for us. Nothing wrong with the bed, we just thought we wanted something really firm, and that turned out not to be the best fit after sleeping on it a few nights. We went back into the store and the manager was so nice about it, and helped us find a bed that was a better fit for us. They picked up the old bed and delivered the new bed and it was so easy. They really take the customer satisfaction guarantee seriously here (which btw lasts 4 months). Very exceptional service. Forgot to mention before too that there's zero percent 24 month financing, so there's really no downside to financing, and you can hold off on paying for most of your bed until you're sure that you're keeping it. We love our new bed. Come buy a mattress here. read more

Charles was great, helped me pick out a great mattress and pillows, with convenient delivery speed. They're doing a clothing drive for foster kids and were very informative and sweet, would definitely come back. Don't forget to come by and donate some children's clothes!! Xoxo read more

I visited this location on a service call and was immediately impressed with their environment. The entire store was borderline immaculate. Further, Cody and his coworker were completely professional, as well as friendly in an undoubted sense. read more

Day 1 of moving to Houston from California and found this store pretty close to my apt. Cody was really friendly and professional. He helped answer all my questions as he was very knowledgeable about the mattresses. I would definitely recommend this store to others. read more

We chose this store for its spectacular Google reviews. Upon walking in, we were pleasantly greeted by Montana. He listened to our needs and had us think about what technology would suit us. We went with the firm Beautyrest Black Hybrid. Apparently this is the bed most five star hotels use and their softer version is now in the Smithsonian for its technology. We received attentive service and look forward to sleeping on our new bed. read more

Bought my first King size tempur-pedic mattress today and it could not have been a more simple or pleasant experience. I was assisted by Fernando at this location and he helped hook it up! He gave me a great discount on sheets and a protector as well which was nice. I highly recommend coming here if you are thinking about getting a new bed. read more

Cody was really helpful in finding the right mattress. He had me test out a few different styles and worked with me to identify what works best for my sleep position and preferences. read more

Easy to browse selection, Fernando was very helpful and patient with our many questions and helped us get the best deal for what we were looking for. read more

Walked in to Mattress Firm for just a bit of research and walked out with a deal. We worked with Fernando and he explained the benefits of the Tempur-pedic wonderfully and we fell in love with the Breeze model. I couldn't believe how easy the process was. Much better than my last mattress purchase, for sure. read more

Cody did a great job showing us exactly what we needed quickly! An overall easy and pleasant experience!