My husband has a bad back so we really wanted to invest in a nice, high quality, mattress that will last. The salesperson there (Kelsey) was very helpful and patient with us as we tried mattress after mattress and frame after frame (and moved different mattresses to different frames) to find what worked best for us. She was very knowledgeable and answered all of our questions and we left feeling like they really took good care of us. Even the delivery guys that set up the bed for us and removed our old one were nice and helpful and made sure that we were taken care of. I doubt that I'll be buying a bed again for a VERY long time but we would definitely use Mattress Firm again. read more

Kelsey was so awesome to work with when my husband and I needed a new mattress and box spring! She was very professional, knowledgable, and friendly. Seriously, she knows everything you would ever need to know about your mattress. She addressed and resolved all of our questions and concerns and set us up with the perfect fit for our budget. It made a decision that might otherwise be stressful and confusing SO easy. I would definitely recommend anyone looking for excellent customer service and a very comfortable bed to go to Kelsey at the Mattress Firm in Orem! read more

We came in not sure what or intentions were. We were actually one our way to buy a mattress topper from another store but thought we'd give it try. Kelsey did a great job at helping us answer our questions and she really knew the products! She could even tell us the difference in spring numbers! She was very nice and gave us no pressure and even allowed us to go sit in our car to talk knowing we could potentially leave. But she gave us everything we needed to feel good about our purchase. We are looking soooo forward to sleeping happy and comfortable! read more

My husband and I have been looking around for a bed for years now, never agreeing on what would fit our sleeping habits, including a bad back. We were passing by and decided to stop at Mattress Firm and we were in for a surprise. Daniel was our rep and he was very patient with our numerous questions, his suggestions were equal to what our research showed and we love that he was able to help with our needs. We ended up purchasing a new mattress. Price was affordable and competitive. read more

Ask for Kelsey L. Dunford. She was so amazing. She was so mindful of our budget and never tried to sell us anything we didn't want. She was patient with our questions, and made sure we got the best mattress for our needs and wants. She made us feel at home and made us feel like we were important to her and the company. The mattress we found was perfect for us! Seriously guys, go to Mattress Firm if you want the bang for your buck, regardless of your budget read more

We went in as first-time mattress buyers and they were great. No pressure to purchase anything and they gave us a fantastic deal on a mattress that was much better than what we hoped to get. Regarding a previous review that stated they don't have less expensive mattresses to lay on, that isn't correct. We tried out mattresses as low as $300 (a sales associate just had to switch them out for us). I highly recommend going here. read more

We did a lot of looking around for mattresses and Mattress Firm definitely had the best deals and we got a wonderful mattress. The employee working was extremely friendly and really helped us find a mattress we wanted that fit our budget. Plus he went out of his way to help us save as much money as we could. Great experience! read more

Mattress firm in Orem has been fabulous. Kelsey is the manager there and she's very informative and very well-versed in everything. She's very professional on the phone and very helpful and also within the store. She makes it easy. Plus they have lots of sales.!!!! Thank you mattress firm!!!!!! read more

Kelsey was so helpful! She was so willing to help. She gave me many options for purchasing the mattress in my price range. She was patient while I explained what I was after and made suggestions based on that. She didn't pressure me which I loved and helped me get the best deal possible. read more

Kelsey was the manager that worked there. She was really nice and extremely helpful. She went out of her way to make sure we had a good experience with Mattress Firm. The first mattress we got was too hard. She was super good to work with and helped up work it out. read more

Felt really informed in the store and the salesman was very helpful explaining about the mattresses. They have a price match offer and they offered us a great deal on a mattress because we had a better offer elsewhere. Highly recommend mattress firm! read more

Great, fast service. They give you what you ask for and don't try to push anything else. Prices were the range we were expecting, if not better. Josh was our man, and he was awesome. Very patient. I highly recommend this location. read more

This place was awesome! Kelsey was so nice and helpful with helping me find something in my price range and helping me figure out what type of bed I needed. They had great deals and options that were too hard to pass up! read more

They were very helpful and friendly very knowledgeable and we're able to find me an awesome new bed in my price range. Kelsey was great thank mattress firm! I will refer friends and family happily. read more

Josh was the BEST!! All the employees are super great & are so willing to help. They're really reasonable & personable. I highly recommend them. We just got an awesome bed & are are so thrilled! read more

Braden and Chris made a somewhat difficult thing such and easy thing to do. A great mattress at an even greater price. You guys are the best. For sure the place I would recommend. read more

The employees at mattress firm were so kind, personable, and easy to work with. The were extremely helpful and generous with our needs. Couldn't have asked for better service! read more

Went to find a twin mattress set and the salesmen were so helpful at helping us find a nice one within our price range. I would definitely recommend this place! read more

This mattress store is the best mattress store in Utah. The employee Jo is very helpful and awesome. He knows his job and knows a lot about mattresses. read more