MATTRESS FIRM DOES NOT STAND BEHIND THEIR PRODUCTS. 3 weeks later, and still getting promises to address both crap products and zero integrity and lies about the product I was purchasing. Take a look at the top quality product Mattress firm delivered to me. Look for a local consumer reporter to report on this story soon. The chair is still unusable and in pieces in my recroom. read more

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I called today... one month and a half nearly later... Lucy hung up on me and never called me back. No mattress. No bed. NO REFUND. BBB here I come. I will not be DM ing the business owner... after 20 years of loyal purchasing at this location... THIS COMPANY HAS ALL MY PERTINENT INFORMATION. read more

Mattress Firm Outlet - 60 day old mattress firm mattress that the third party vendor delivery men refuse to exchange because it's lumpy and stained - Furniture Stores Near Me - Issaquah, Washington

I recently stopped into the MF store to speak with anyone who could help me figure out what my options were for an adjustable mattress base for a newly purchased King Koil Smart life mattress I purchased. Mark S. was amazing and supplied me with several options that will meet my needs. I would highly recommend Mark and the staff at the Issaquah, WA store! read more

I went in to get a mattress for my place in Chicago. The manager Lucy and another lady, Eve, were incredibly helpful and knowledgeable on how to find the right mattress for me. Lucy helped make the process super smooth and i am very confident that I will get everything I asked for. They made sure everything was correct and provided alternatives if I wasn't satisfied. Great store and really kind and helpful employees! Thank you! read more

My girlfriend and I were shopping for our very first mattress together. Coral was very informative and patient to help us find the perfect one. They didn't have our size in the store, but Coral again was on top of her game calling other Mattress Firms in the area. She was a rockstar and now we own a very comfy mattress! read more

We had a wonderful experience here. We'd looked at mattresses at Macys and were pretty underwhelmed with the products and service. We popped into this store while running some errands this weekend and were helped by Jessica. She was fantastic; knowledgeable, helpful and low pressure. We brought our 2 girls aged 3 and 1 and Jessica showed our older girl that there was a play area with games and books and even sat with her for a while to play with her while we tried out the beds. We bought a wonderful bed and it was delivered that night. The bed delivery/installer guys were also great. As the other reviewer mentioned, they do price their beds high but they have a price match guarantee so my advice is to do some leg work before you walk in the door. And I believe they honor those prices for 90 (or so?) days after you buy the bed so know that if you keep on top of it you can be sure you paid the best possible price. Go check them out and ask for Jessica. She's great and will really help you find the right bed. PS - a few days after the bed was delivered we got a "thank you" note from Jessica. As if she we didn't already think she was great, the note mentioned all these little details about our visit, things our kids did/said, etc. that amazed us. She's wonderful. go buy a bed from her. Today. read more

The team of folks here were fantastic. Yes, they want to sell you a mattress, but they weren't pushy. Doug and Mia were really helpful throughout the process. We had our two year old daughter with us, and she was welcomed and the staff even played with her while we were trying out beds. We purchased two mattresses, and ended up exchanging one of them. I usually expect some pushback during an exchange, but received none. They had a replacement out to us the next day with no hassle whatsoever. read more

Shopping for any type of furniture is generally a miserable experience. Pushy salesmen, inflated prices, and misleading advertising are typical. After visiting a few mattress stores, we decided to just buy one from Costco to avoid the hassles mentioned above. Before making the purchase, we came in to this store on a whim to feel a few mattresses in hopes of making it easier to choose one from Costco. We ended up receiving excellent, non-pushy service, the same price that Costco was offering on the same mattress, and a bonus bed frame for using the discount on Yelp. Delivery was very well done as well. I will add that the incorrect mattress was accidentally delivered, which could have been a pain, but Sleep Country swapped it out for the correct one immediately without any trouble. The mattress we did order is amazingly comfortable. Highly recommend checking this place out for your mattress needs. read more

I recently moved to the area and needed a new mattress delivered ASAP. Pete was an excellent resource and provided extremely friendly service! There was a clerical issue with the apartment number that I caught after the fact and it was corrected immediately with one phone call. They do have to up-sell other accessories, so don't feel obligated to purchase anything extra if you don't need it. I ended up returning the mattress pad that he recommended, but again, this was handled quick and efficiently. If you are financing, be aware that GE Capital has awful customer service and it is clearly outsourced. Due to the clerical error mentioned above, they did not receive accurate information although they refused to cancel the card that was sent to me until after two weeks have passed. That's insane! It was a very scripted conversation and I was fuming by the end of it. This is no way a reflection of the Sleep Country store, but worth the mention if you are financing a higher end mattress. read more

Recently bought a new place on the east side, so we needed a mattress. We went to the store on Sunday, it was semi busy in the store. At first we were left to kind of browse on our own, which was fine because it gave us time to have an overview. Our sales person, Doug was very friendly but made sure to leave plenty of space for my fiancé and I, so we did not feel rushed or the feeling of having someone constantly hovering over us. We tested a good 10 or so mattresses, Doug helped us narrow down the choices, never rushed us, and explained everything we needed to know. He was very straightforward, informing us of the current coupon deal without us having to ask. Super excited to get our mattress at the end of this week! In the end we choose the beauty rest hybrid set and also bought the mattress protector. It was the perfect combination of firm yet the mattress still kind of molded with your body. We were able to split the payment for 1 year interest free. Definitely recommend this store! Free delivery seven days a week! Friendly customer service! :) read more

Was helped by Lucy and she was listening to me and my needs and taught me everything I needed to know about sleeping as a whole and would definitely want her to help me with my purchase and sleeping needs! read more

Brian assisted me in making my bed purchase. We ended getting the beauty rest black series bed. I didn't like the tempurpedic that everyone else seems to like. Made me hurt after laying in the bed. I tried the extra firm beaty rest and loved it. I purchased it that day and received a great deal from Brian S. I would certainly go back to him again. No haggling at all. read more

Went in on Friday to pick up a twin mattress. Salesperson made it clear that I'll be able to pick it up Monday. Just called the store and now they're telling me that the soonest that the mattress will arrive in the store is on Thursday. So, luckily the old bed hasn't been removed yet. read more

This is an update to my previous one star review. I was able to get in touch with someone from Mattress Firm's Social Care and they were able to contact Beauty Rest and get approval for a mattress replacement. I really appreciate Mattress Firm spending the time to work this out between the manufacture and I. As a distributor, I respect Mattress Firm a lot more and would buy from them again. Hopefully, the Beauty Rest replacement is OK this time. read more

Our sales associate Deszeray Dougherty was wonderful to work with. It was refreshing to work with a sales associate that really listened. She helped us find something to fit our lifestyle, budget, and created a pleasant shopping experience. Without the high pressure environment created by some sales departments, my husband and I felt more comfortable and confident in making our purchase and that our sales associate Deszeray was going to sell us something that was best for us. We would highly recommend her services to friends and family. read more

These guys play the haggling game when it comes to buying a mattress. If you're like me and you'd rather not negotiate the price of your mattress, go elsewhere. Everything in the store (other than Tempur-pedic) is priced several hundred dollars higher than they are willing to sell it for. I didn't know this and ended up plopping $1600 down on a Simmons mattress that was selling online for $800 shipped. Luckily they had a price match policy, so I came in, asked them to price match it, and they did it. Note that the model names/numbers are all different between all of the manufacturers - they price match based on coil count, product line, etc. I was helped by a different salesperson this time, who actually made it a point to mention that they were STILL making money at the $800 price point. Use these guys to try out the various mattresses, and make a note of the specifics about the mattress - material, coil count, product line, plush/firm, pillow top, etc. Then go online and buy your mattress for a lot less hassle. read more

Buying a mattress is not usually the most exciting experience but when you need to, be sure to check out Sleep Country in Issaquah. We ended up buying a Sealey Posturepedic Queen mattress for our guest bedroom and our Sales Associate Doug Christie made the experience easy and pain free. They gave us a great bed at a great price and we couldn't be happier. I love the fact that Sleep Country helps Foster Kids too so we felt good about doing business with them. read more

My wife and I purchased a Sealy posturpedic from Mia at sleep train in Issaquah. It was a great experience. Mia listened to us and used what she learned our needs were to help find us the perfect bed. It feels so good to have a great nights sleep. I get up feeling refreshed every morning. read more

After doing weeks of research and checking out mattresses and deals at other local stores, we came back to purchase our mattresses from Doug Christie at this location. He was patient and very knowledgeable. He knew what questions to ask and helped us to quickly narrow the search down to the one we purchased. He made the experience entertaining and as painless as possible. read more

Customer service here goes way above and beyond any reasonable expectations. I just moved here from Texas and bought 4 new mattress sets here. Same day free delivery!?! Awesome! I bought pillows too, I liked the memory foam pillows but my wife... not so much. There was no hassle with exchanging for goose down. I actually got a hand written card thanking me for my business. I also like that if I don't love my mattress I have 100 days to return it for a full refund. I'm not planning to do that though, my mattress is great. read more

Garrett, did a great job matching our needs to the available products.

Went in with an odd question and not only got an answer, but received the most excellent service. The staff here is kind, attentive, and professional. Come here to buy a mattress. read more

We were delighted with the service we received from Pete. He was so helpful and asked us all questions to help us find the right fit bed for my teenage son. We got a great price on a quality mattress. He made the process easy for us and we couldn't be happier with the results. read more

Amazing experience. The customer service from Mia was first rate and the deal she made for us was far better than anyone else's. Great value for your money. read more

Mia was very helpful and personable. I felt like the staff was never too busy to assist me in my multiple questions regarding my pillow choice. read more

My husband and I were very disappointed with a mattress we had bought online (big mistake). After two visits to this The Sleep Country Outlet in Issaquah, we were sold on our new Simmons Beauty Rest Black! The service was great. Doug explained the difference in the various mattress materials and options and even told us he would match the price of any competitor. We can't wait to spend our first night on our new mattress! read more

We recently purchased two bed sets from this store. The employees there were simply wonderful. They were helpful, gave us a great deal and were very patient with our two little ones. My main complaint is with their computer system. We ended up having to pay later over the phone because the system was down when we tried to pay in store and after wasting a few hours in the shopping center it was STILL down. This store needs to consider a different POS system. The delivery while on time surprised us. The store told us upon delivery carpet would be laid down and covers put on deliverers' shoes. Instead the delivery people walked all through the house without carpet down or plastic over their shoes (especially worth noting because we have a crawling baby so I then had to clean floors when they left). The delivery people also seemed unaware they were taking our old mattress but thankfully they made it work and took it. A good store for sure but some of the details in the buying experience need attention. read more

I recommend going to the store to pick out the mattress you like. Then go online to us-mattress.com, put in the mattress you want, and the site will show you the identical mattress for MUCH less. Here's my story: We purchased a very nice mattress for $4,200.00 December 2018. The store manager explained the 120 night price guarantee and 120 night sleep guarantee. So, that next day I decided to price shop and found a mattress that met the criteria under the price guarantee. The store manager would not honor it, so I called the area manager would not honor it and didn't even see the advertisement I found, and then I called the corporate office and told the customer service rep. She said she would notify the district manager and I would hear back in 24-48 hours. After that amount of time I called back. The rep told me the district manager contacted me immediately after my call and he could not reach me. I explained I was answering calls from unknown callers and he had not called. Nor had I any voice mails. She took the information and said he would call within 24-48 hours. No call. I called again and the rep told me he would call within 24-48 hours. No call. I called again and asked if I could submit the advertisement to her via email to give directly to the manager. I never heard back. So rather than keep trying to get the price guarantee we decided to return the mattress, pay the restocking fee, and get the one online for less than half the price. The 120 night price guarantee is a racket. Skip that trouble and get a really nice mattress for much less, without the risk. read more

Doug and the staff and Sleep Country in Issaquah is absolutely amazing. They ask a ton of questions and let you try as many mattresses as you want. They have all the top brands and the prices are very competitive. These guys are truly mattress experts! read more

We enjoyed our experience here and the bed we bought is fantastic. All in all, if you're going to be 'sold', the experience will not leave you feeling taken advantage of. The manager knows his products, is very knowledgeable of pricing and payment plans and he worked hard to give us the best deal possible ( throwing in extras for us at the end and even gave us a mattress bag so we could protect our old one in storage) Great experience! read more

I had a really good experience with Sleep Country, and especially Brian S and Erik V in the Issaquah locations. They are very interested in making long-term customers and go out of their way to make you happy. After I figured out that I had bought the wrong mattress for my needs, they urged me to select something I would be happy with, and made an exchange with no pressure at all. Shopping here was sssooooo much better than some internet site. Could you imagine trying to exchange a mattress with a faceless webstore? read more

I couldn't be happier with my purchase experience at Sleep Country. I recently had major surgery and our old mattress was making sleep difficult. Like most people we are on a really tight budget and couldn't afford to spend an arm and a leg on a mattress. The staff were extremely helpful and sensitive to my spending cap. The staff took it upon themselves to look online and find me the cheapest competitor's price. They price match in addition to taking 5% off the competitor's price. The literally saved me $700.00! Tonight I am on going to SLEEP on a really great mattress that I was sure I couldn't afford. If you want kind and helpful service with staff that listen and go the extra mile, go to Sleep Country Outlet by PCC in Issaquah. Thank you so much Michael! read more

Nadine was fantastic to work with. Excellent customer service and worked with what our needs were...not up selling with us and also was very knowledgable about the products. If looking for a mattress I hope you consider making this store one of your stops! read more

My family has shopped at this store for almost 20 years, and we've always had great experiences. Today I went in looking for mattresses for my company's corporate apartment, and the Area Manager, Doug Christie, was able to help me find exactly which mattresses met my needs in a matter of minutes, and was able to help me save as much money as possible to stay within my budget. Everyone I've ever interacted with at the store is polite, helpful, and friendly, and makes mattress shopping as painless as possible. I will continue shopping here in the future, and highly recommend the store to anyone in the area (or out of it!) looking to make mattress shopping easy. Truly, why would anyone buy a mattress anywhere else? read more

Pete is one of the nicest and honest salesmen I have ever encountered. I would 110% recommend this Mattress Firm location if you are looking for mattresses at a reasonable price and excellent customer service. read more

I went to mattress firm on Black Friday. My experience with Pete was wonderful. He was so knowledgeable and wanted to make sure that I was going to be in the right bed for me and also budget. I will definitely be telling friends about mattress firm and how wonderful they are and they really take care of their customers. read more

Greg was very helpful and informed. No rush. Left us to lie on beds and discuss our opinions without him hovering. We decided on the Serta Iseries Hybrid. Can't wait for it to arrive!! read more

This Sleep Train Mattress Center has customer service D O W N! Having worked with them over an extended period of time due to a painful insurance claim, they over-earned our business every time we talked to them! Doug, Nadine and Mia were all courteous, helpful, knowledgeable and compassionate about our situation. Doug completed the transaction and as the store manager, is a competent sales leader. We enjoyed doing business with you! read more

Hats off to Doug Christie, the district sales manager for going the extra 10 miles to make this a positive purchase. Now, if you purchase anything here, remember they have their own delivery service and their subcontractor. Don't let the subcontractor into your house, at least not if you just purchased a big ticket adjustable power bed frame. They delivered and delivered again, only to get the set up wrong both times. Finally they sent Jeff over, one of Sleep Country's own delivery crew. Huzzah, perfect and professional set up. Jeff spent a Lot of time making sure I was happy. Sleep Country does have a very generous return policy and long term no interest financing, that helps a lot too. Post Script, it's been 3 years and Gawd, I love this mattress, power bed frame, s'kay but overpriced and occasionally funky. What has stood the test of time, avoid the Mexican subcontractor delivery service, stick to salaried MF employees who knoweth what they doeth. read more

Sales gal was terrific. Beat costco prices.