Around midnight the night before my boyfriend and I moved his best friend completely bailed on us…read moreto help us with out move. We already had the u-haul reserved and we had no idea what to do. I started googling "moving app" and bellhops was the first to pop up. OMG. LIFESAVERS. They were immediately in contact with me, and told me it was going to be tough on such late notice but they were there working hard to find someone. It was stressful, but they called me an hour before the time scheduled and said they had 2 guys for me! The price is well worth it and these people really know what they are doing. Our big studio took about 2 hours to load into the small uhaul and about 45 mins to unload at our new place. They moved all of the big furniture and didn't leave a scratch on anything! I have recommended this service to all my friends and co workers because it is more than worth it! Thanks for finding me great movers in less than 24 hrs and being so professional and letting me pay with a card/tip on the card also! Great great service!

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

I'm not sure how excited anyone can get about a moving truck.... but we had solid service and no…read moreissues with our trucks (we rented here 3 separate times). We recently did a move from the east aide of Cascades to the West. This is hands down the best place we found going east of Seattle, unless you want/need to drive all the way to Yakima or Spokane.

We would NEVER use this place again. We had the truck only a few hours once finished three of us…read morecleaned out the truck thoroughly it was a dry, there was nothing to sweep out! The next day they charged us $100.00 more for a cleaning fee!! We have pictures to prove it was clean? This young man was nasty and rude. We are writing home office regarding our experience and The State Attorney General. THE MICKELSON's

Mattrell was very kind and helpful it was a pleasure working with her! She explained everything…read morewell about access hours and how to use the building resources.

Do not leave your valuables here! There are multiple layers of access control, but someone was able…read moreto drill out my lock, move all of the stuff to pick out what they wanted to steal, shoved it all back in, then replaced the lock with their own. They have a camera right next to my unit but it seems they do not look for people drilling locks out. This is not a safe location! My guess is that the criminal has a unit in the same building so that they have access to the building and hide the stolen goods.

BEWARE: NEGATIVE STARS. THEY TAKE ADVANCE AND NEVER SHOW UP. THEY ARE FRAUD!…read more They are the most unethical , unreliable and pathetic movers in the whole world! It all started in May 2017. I hired them and paid a whooping $100 advance to book my reservation. I was totally duped. On the day of move they never showed up! They were supposed to be at our home at 1pm and on phone they kept saying we are on our way! 3pm I call them to ask the ETA and the phone's off! Voicemail full! and 6 pm we hired someone else to do the job. I called them again to ask what went wrong and their pathetic receptionist said we don't have your booking! I sent them the $100 transaction that successfully went through and all the calls I made and all the replies they gave of "we are on the way" and she just kept pushing I never hired them! I still have a $100 transaction in my bank statement. I talked to manager and they apologized and said they will refund but that F**king never happened! From May till November! I am so close to make an official fraud complaint against this bogus company who dupes people into paying advance and never showing up.

These guys were awful…read more They showed up at the address we were leaving without the boxes and packing material they needed, then left to go get it (we were charged for this time). We were quoted $98 an hour, but that was apparently for two people, and they brought a third along in hopes that we would pay $148 an hour for all three of them (we did). They show up at the new place, baked. They broke a piece off my drafting table, a switch off a lamp (it's unusable now), knocked structural bits of my husband's bed and my (admittedly very cheap) mirror free, and reeked. Not "I've been working all day" reeked, but "I don't shower but maybe twice a month" reeked. After 11 hours of work, they sprung a bunch of surprise fees on us. Given the exorbitant final cost, maybe they should have mentioned that their credit card machine was "down" PRIOR to 1 AM? There was no way we could collectively pull enough out of ATMs to pay the total. I ended up going to the ATM and left my husband there, as there was no way I was either leaving our things alone, or leaving MYSELF alone with them. The apparent team lead made me uncomfortable. He just didn't seem like he was on the same planet as we were. He didn't bring a work order, which serves as our receipt. He asked us to write down how much we owed him and sign it, but we were uncomfortable writing already suspect totals down without a work order. After a lot of awkward back and forth, we refused and simply wrote that we had paid him $500. He obliquely threatened my husband by telling us a story about a time he almost got in a fight with a guy who wouldn't give him his money ("the police were called and everything"). He asked us to write a review, after all that(?) I'm pretty sure he had no idea what was going on. Then, he said he'd be back tomorrow. He was. He was standing outside our door the next day. He blew up my husband's phone all day, increasingly desperate about getting the money. It was bizarre, not just because we've never had people hound us like that, but because you'd think whether we spoke to his boss first or not, would not affect how much money he got at the end. Except not so much. When we finally got to speak to his boss, we got the impression something was up. He told us that the credit card machine had NEVER been down, and that the hourly rate for 3 people was $137, not $148. We were also overcharged for boxes - slightly over twice their actual price. Ultimately, we were able to pay at the original rate quoted to us, and did not pay for the packing supplies. I think the team lead has been telling people the credit card machine is "down" in order to get cash-only transactions that his boss can't track, then pocketing the overages. I feel for the company, but until they take decisive steps to prevent clients from being defrauded, this is a total no-go.

I was very hesitant on using any kind of shipping moving services because I've seen horrible…read morereviews. But that totally changed, when I read and did my research on this particular service with, Shepard International Shipping. I made a big decision in my life, and decided to move from Redmond, WA to Asia (Japan), since I got a job offer in teaching English and ASL. I'm so happy to have found these kind people who do the moving for me. Totally worth every penny. Honestly, when I arrived in Japan, I had no worries, knowing that my stuff would be there at my condo, ready for me to unpack my new life. Communication is key, and Shepard was up to par with that. The professionalism that these folks have, is amazing in my book. I can go on and on in this review. If anyone else if planning to do that big move, please read my review and use their services. Thank you again, Shepard International Shipping.

Shepherd International Shipping have been extremely helpful with my best friend's moving process…read morefrom Redmond, Washington to Vancouver, Canada and that is why I think they deserve this 5 star review. They were able to provide in home estimates with a competitive quote compared to the other moving companies I had inquired. They were prompt, efficient communicators, and very professional. They were able to move and pack up all the needed items carefully and made both of us feel comfortable with letting them drive the whole process from beginning to end. I want to give a big kudos to their coordination and overall moving services. There was a set plan and they also had special bins for her valuables and they were able to make sure that all fragile objects were marked and handled with great care. I really appreciate all their hard work to do this within a short amount of time. I would definitely recommend them if you are looking to do a big or small move, they will take care of you.

smart, quick, and knows his business. Not a single item of mine was damaged and he made the process…read moreas easy as it could be. If I'm moving in Redmond again I know who to call. Great value for how much he charges. would recommend.

I found Paul the Mover (Paul Akerman) on Craig's List, and from our first phone contact, I found…read morehim to be friendly, reasonable, fair, and knowledgeable about all aspects of the moving process. Paul expertly managed the move of my clinical psychology office of over 23.5 years from Woodinville to Bothell on March 18 and 25, 2025. Paul and his colleagues, Israel and Chris, went above and beyond to make sure that everything got boxed, packed, loaded, transported, unloaded, carried up 16 steps and into my office, that everything got put in its right space, and that a Herculean move involving nearly 200 boxes of books, dozens of boxes of papers and files, 23 bookcases, 4 4-drawer file cabinets, five executive office chairs, a large metal cabinet, sectional office tables, and a heavy wooden desk somehow went smoothly and efficiently. In addition, Paul went above and beyond in helping with the disassembly and reassembly of the sectional office tables, and he was instrumental in changing out a loose front door handle and lock. I was especially impressed by the accuracy of Paul's estimates and by his knowledge of what was needed to get the job done and to get it done well. In my case, it included putting out a strategic last-minute Craig's List post at 5 PM on March 25 to request reinforcements from two more hard-working souls in carrying over 150 heavy boxes of books, almost two dozen bookcases, and so many of the other parts of my office from Paul's truck, climbing up 16 steps with every heavy book box and piece of furniture that needed moving, walking through my office, and then placing each box, and each piece of furniture just where it needed to be. Meeting Paul and having a chance to spend two days getting to know him and working with him was one of the highlights of the moving process -- and working with Paul and his crew made the move less stressful, less exhausting, and, actually, more interesting and enjoyable than it might otherwise have been. If you are looking for an honest, talented, knowledgeable, reasonable, hard-working, fair, friendly, funny, and kind mover, Paul the Mover is the right man for you!

When you see "Adam is delivering your package" you can bet he's probably taking bong hits on the…read moreside of the road not delivering packages. Where do they hire these guys? So lazy.

Keith is on maternity leave - I hope he comes back soon - the store is empty - and for good reason…read more- the present staff is worthless - they do not know or were never trained to use the Fed-X email software - it was impossible for me to get simple B&W copies made from my email to their email - they fussed around - and acted like they knew what they were doing - but in the end - No Cigar - save yourself a trip - and go to the UPS store down the road...

A month ago, I was looking for a 10x15 storage unit and visited Public Storage. Unfortunately, I…read morewas told that all 10x15 units were occupied, and to my disappointment, no alternative options or suggestions were offered. Then I went to StorQuest in Redmond and spoke with Mark. Not only did he provide detailed information about the pricing and availability of their 10x15 units, but he also mentioned promotions on their 10x14 units as a possible alternative. What really stood out to me was Mark's exceptional customer service -- when I returned a few days later to reserve the unit, he remembered my name. I also noticed him greeting other tenants by name as they walked in. Mark truly raises the bar for storage services. His charisma, professionalism, and personal touch made a lasting impression. It's rare to find someone who combines strong customer service skills with such genuine attentiveness.

Headline: StorQuest Nightmare: Targeted Break-In + Fabricated Excuse to Evict - RUN AWAY!…read more We chose StorQuest to securely store our entire household belongings, trusting their security claims. On March 12, 2026, at 8:40 PM, intruders pried open the front doors (supposedly locked after 6:00 PM) and burglarized only our unit at the far end of a hallway. No security cameras exist in any interior hallways, so the crime went undetected; police report (case #26-007076) confirms the suspect left by 9:10 PM. Management (Jacob Davis) gave minimal help and zero constructive follow-up. When we followed up a week later, Jacob turned hostile and then issued an eviction notice based on a completely fabricated claim of improper conduct in the facility--with no video evidence or proof ever provided. Inadequate security, missing hallway surveillance, indifferent staff, and baseless eviction tactics make StorQuest completely unreliable. Avoid this facility at all costs--choose a provider with real security and honest management.