I ordered a mattress January 4 and I was told that I would get it January 22. Later I found out…read morethe mattress would not arrive until February. I couldn't believe it. I went back and tried to get something else sooner because I didn't have a mattress at home. I paid $100 more for a mattress that was going to come in two days. Unfortunately the inauguration took place and the streets in my neighborhood were blocked and I couldn't get a mattress delivery for another two weeks. I blame Mattress Firm partially for having such a long period of time for deliveries. The inauguration lockdown caused additional delays. Overall I did get a mattress it feels good but it has mildew. I was also very disappointed after I paid $99 for gold service and the delivery guys drug my mattress on the ground. it wrapped in plastic but I don't understand why you would drag a $1500 mattress on the ground. Period!

I have to agree with these other posts. My boyfriend and I got a mattress here several months back,…read moreand it is amazing. I think buying a mattress is a hard thing since you're going to spend some money and nothing is more precious than our sleep! Brian M. helped us and he is a real life saver. We went in to the store insisting that we needed a really hard mattress, after a few tests and lots of convincing, Brian talked us into a bed we never would have gotten elsewhere. The point is that Brian was right on, we needed a softer but supportive mattress. We sleep like champs every night and are really satisfied with our purchase. I think you'll be hard pressed to find a salesperson that knows more about mattresses, pillows, back support etc. We were so grateful, we went to Chevy's next door to get Brian a gift certificate!

This was one of the most uncomfortable, unprofessional retail experiences we've had…read more My fiancé and I came in to browse couches and were greeted at the door by a saleswoman. When we later had a question, we spent several minutes walking the showroom trying to find her and genuinely don't believe she was even on the floor anymore. So we approached another associate who was sitting nearby. He was the only bright spot in this entire experience -- friendly, attentive, and immediately willing to help. He walked us across the store and was in the middle of assisting us when a manager abruptly stepped in and pulled him aside, within earshot, over what was clearly some internal issue. It honestly felt like the original saleswoman saw him helping us and went to report it. Suddenly it turned into this awkward, cringey situation where we felt like we had gotten him in trouble just for asking a question. Completely inappropriate to handle that in front of customers. The manager then stepped in, said maybe one sentence to us, got a phone call, and walked away -- never to return. Moments later, the original saleswoman magically reappeared. Meanwhile, we could hear multiple employees gossiping and talking about each other across the floor. The entire place felt more like a high school than a professional retail store. On our way out, it somehow got even worse -- the manager and the original saleswoman were off talking in one corner, while other employees were gathered and chatting in another, forcing us to awkwardly weave our way through the store just to leave. The only person who acted professionally was the male associate who helped us after we asked -- he did absolutely nothing wrong and deserves better than that environment. Between the disorganization, the visible staff drama, and the lack of basic professionalism, we were so turned off that we left immediately. Completely unacceptable experience, and we won't be returning.

My husband and I were looking to upgrade our living room set and we are so happy we checked out…read moreAshley in Kingstowne. We love our new sectional! It has USB charging outlets and storage space. We also bought a matching rocking chair and it is SO COMFORTABLE! When reclined it feels like a zero gravity chair. We loved the sales associate, he was extremely helpful with ensuring our furniture selection would fit in our space.

I purchased a bedroom set (dresser, mirror, bed, nightstand) , 3 mattresses, a decorative comforter…read moreset, and a trundle bed for my son's room and had a positive shopping experience . I didn't feel pressured at any point . Sergio was very helpful. The value , overall, is worth it. They put together all the furniture and set it up where I wanted it. Kudos for the delivery team making it up three flights of stairs with everything. I'd return again if a furniture need popped up down the line.

Can't say enough about our experience at Sleepare today. Husam helped us out and he was great. They…read morehelp you as much as you need/want help at this store which is amazing! I hate the lurking salespeople. They greet you immediately at the door, get you started, and let you do your thing! That was much appreciated. So hard to shop for the best rest when you're just bugged with questions the whole time. Great experience!

Sorry, Shanir, but your response is inaccurate in part and doesn't address the real problem which…read moreis the bait and switch outlined in the original review. Despite being on a text chain with me, Bruce called an incorrect phone number to provide updates. When I got him on the phone, he admitted to calling the wrong #. Telling a customer 72 hours after the purchase that an item was out of stock -- after being told that the item was in stock at the time of purchase, to induce purchase, is merely an extension of an unethical business practice in an attempt to keep a sale that should not have been made. This experience was a big waste of our time. Refunding us something that was ours over two weeks after a sale that was made under false pretenses doesn't make Sleepare honorable. Judging by other reviews, our experience was not unique. Your position would be improved by simply apologizing. ------ We regret this experience and apologize for any inconvenience caused. However, we would like to clarify the timeline of our communications. Following your initial call with our customer service team on August 14th, we reached out the next day, August 15th, via phone and text, but did not receive a response. Furthermore, our team provided consistent updates regarding your order status. We informed you that the headboard and frame were out of stock 72 hours after the order was placed, and subsequently sent two additional email updates. During our call on August 16th, you requested a refund. We confirmed your payment details and advised that the refund would be processed within 24 to 48 hours. The refund was successfully issued from our end on August 18th.

I highly recommend this location. Robert and his team are excellent and provide top notch service…read more Despite it being much further away than other CORT locations I've made this place my go-to.

Bought a couch here I was told it was used as a rental the couch didn't have any wear and tear and…read moreit is comfortable and was reasonably priced

My husband and I came to this store yesterday with a plan that we were going to purchase. We worked…read morewith Ian. Lovesac is not cheap and it's a HUGE investment. He showed us different layouts and let us sit on the model couch in the store. I had many questions. I asked one question and he bluntly responded with "what don't you understand?" Then, I wasn't understanding what a deep seat was. I interpreted it as a vertical vs horizontal seat. I asked him about the horizontal seat and he swore that was the one I had sat in. It wasn't until that I had made the sale, that he finally started to calm down and lose the smart ness. I also was trying to find a referral code and he was adamant that it had to be added prior to purchase. I was unable to get it then so I figured I will just call the store and get the $100 applied to my credit. We asked him a few times about the delivery. he told us to download the fedex app and when we did, the address would be linked to the tracking number. That's how we get it. I haven't seen anything yet. I certainly hope that he was right and he wasn't just telling us thing to get us out of the store.

Great customer service from Doug, we love the couch, it's been through two houses and 10…read moreconfigurations, lasting well through a cat, a toddler, an infant, and my various red wine and coffee stains. Now if only I could get those stains from my teeth...

Words can not describe the outstanding professional customer service provided by Elliot. My husband…read moreand I were extremely grateful for his impeccable knowledge and integrity during the purchase of our Sleep Number bed. He's very attentive to your needs and follow up with phone calls to make certain you are elated upon the delivery of your bed. Trust me when I say, he goes above and beyond the call of duty to make you satisfied!!! WE LOVE OUR SLEEP NUMBER BED....THANK YOU ELLIOT!! (Springfiled Mall, VA) ~~Sandra & Mack~~

The bed we were interested in had been moved off the showroom for a promotional deal, but Leticia…read moreand the gentleman working offered to bring it out and set it up so we could test before we bought. Great customer service and generous military discount.

When we first started trying to furnish our house from scratch after living in an RV for 15 years,…read morewe were quite unhappy to discover that most furniture is sent to you in a BOX and you have to assemble it! DIY furniture is definitely not what we had in mind. So, I started looking for companies that would deliver and assemble and was so fortunate to find Z&R Furniture. We bought several pieces of a bedroom set from this company, and they were delivered and set up today. This is an absolutely stellar company! I was having trouble ordering online, and they messaged me and said to just call! So I did. They were very nice, and completed my order over the phone, with no issues at all. Excellent communication throughout the entire process, even when I emailed them worried that I might have inadvertantly ordered the wrong color. They emailed me back immediately assuring me that I ordered the one I wanted. They let me know when they expected the shipment, and also when they received the shipment, and that they would be out the next day to deliver and set it all up. They called in the morning to let me know they were on the way, arrived in the time frame that they told me they would, and were so very kind and professional. I would go out of my way to do business with this company again, instead of ordering elsewhere. Professional, kind, courteous, and genuine with superior customer service.

I would NOT recommend Z&R Furniture -- aggressive sales experience and disappointing customer…read moreservice I purchased Southern Motion furniture from Z&R Furniture, and while I have been impressed with the quality of the Southern Motion furniture itself and the professionalism of the delivery team, my experience with Z&R's sales process and customer service has been extremely disappointing. The problems started during the sales process. The sales approach was excessively persistent and, in my experience, became uncomfortably high-pressure and coercive. I was repeatedly pushed toward making a purchase, and the experience became uncomfortable enough that I now believe this is the point where a customer should simply walk away. A furniture purchase should not feel like you're being pressured into making a significant financial decision before you've had adequate time to evaluate the product and price.Unfortunately I was not on my 'A game' the day I visited Z&R - and the sales team AND OWNER took complete advantage. My strongest advice: do not sign the sales receipt until you are absolutely certain you are ready to purchase. My experience was that once the sales receipt was signed, Z&R would not allow me to cancel the purchase even though they did not provide the documentation they promised. Knowing that beforehand would have significantly changed how I approached the transaction. I was also led to believe that I was receiving a substantial discount on the furniture. After eventually obtaining the actual product information and doing my own research into the specific Southern Motion models and configurations, I have serious concerns that the price I paid was not consistent with the level of discount that was represented to me at the time of purchase, nor was it comparable to other companies who openly place their purchase price online. This is where the lack of timely product information became a major issue. I repeatedly requested the actual manufacturer model numbers, SKUs, and product specifications for the furniture I had purchased. That information was not provided in a timely manner -- and by "not timely," I mean I literally did not receive the information until the day before my furniture was scheduled to be delivered. That delay was particularly problematic because without the actual product specifications, I could not independently research the furniture or compare prices with other Southern Motion dealers while I still had an opportunity to make an informed decision about my purchase. Had I been given the model numbers and specifications when I requested them, I could have researched the exact furniture, compared legitimate dealer pricing, and evaluated whether the discount I was being offered was actually competitive before the furniture was delivered. There was also a significant problem with communication surrounding delivery. My furniture was delivered outside the estimated timeframe I was originally provided, yet I received no proactive communication or follow-up from Z&R explaining the delay or providing an updated delivery timeframe. I had to pursue the information myself rather than receiving the level of communication I would expect after making a substantial purchase. To be fair, I want to make an important distinction: the Southern Motion furniture itself appears to be high quality, and the delivery team was professional and did a good job. My concerns are with Z&R's sales practices, pricing transparency, communication, and customer service, not with Southern Motion or the people who ultimately delivered the furniture. My experience has left me with the impression that Z&R is much more focused on closing the sale than taking care of the customer after the sale. If you're considering purchasing from Z&R, my advice would be: Do not let yourself be pressured into making a decision. Do not sign the sales receipt until you are completely certain you want to purchase. Get the manufacturer's exact model numbers, SKUs, materials, colors/leathers, and specifications in writing before signing. Research the exact products and compare prices with other dealers before committing. Get a realistic delivery timeframe in writing and ask how delays will be communicated. Don't assume that a large "discount" necessarily means you're receiving a good price -- verify the actual market price yourself. For me, the biggest lesson is simple: when a sales process becomes excessively persistent or makes you feel pressured into buying, walk away. You should have enough time and information to make an informed decision about a major purchase. I really like the Southern Motion furniture and had a positive experience with the delivery team. Unfortunately, those positives don't overcome what has been a very frustrating experience with Z&R Furniture's sales practices and customer service.