Me and my husband went in not knowing which mattress to get that suits our back pain but Polin the store manager addressed our needs and showed us great mattresses and explained in detail which made us feel confident in what we will be purchasing . She's very sweet and very great customer service and gave us a great deal! We are super excited for our new mattress all thanks to POLIN ! Definately recommend buying from here ! read more

We had such a great experience with Polin at Ortho Mattress in Van Nuys. From the minute we walked in, she made the process super easy and actually enjoyable. She listened to exactly what we needed, showed us a variety of mattresses that matched our comfort and price range, and explained each one clearly without any pressure. Polin knows her stuff -- you can tell she really cares about helping people find the right mattress, not just selling one. She even worked with us to get a great deal, which was the cherry on top. If you're shopping for a mattress, go see Polin. Friendly, knowledgeable, and genuinely helpful. We left confident, happy, and excited to sleep better! read more

I entered the store feeling confident I knew what I wanted and how much I was willing to pay for it. I had already done extensive research online and only needed to try the mattress out in real time to make certain it was the one I wanted. I had even called ahead and spoken to a sales person to find out the Memorial Day sale price. I was greeted by the manager, Polin and asked her to show me where the mattress I wanted was so I could lay on it before giving her my credit card. I even brought my own pillows. (lol) But with her expert knowledge of the available inventory, her accurate assessment of my personal needs, and her willingness to cut prices to the bone... by the time I left, I had purchased a MUCH BETTER mattress for less than my original bottom line budget!! The one I came for was a floor model with no warranty or try-out period and did not include an adjustable base. I had already vetted the one she suggested to me when I was doing my research & thought it was way more than I could afford. It's an excellent quality brand new Ortho Norland II with a 10 year warranty AND she added the adjustable base & delivery... all for less than I had been willing to pay for the floor model! If you want a low pressure, easy, and (most importantly) honest shopping experience, call ahead and ask if Polin will be the manager when you get there. read more

The Manager Paulia was extremely knowledgeable and had Great customer service. They also delivered the following day and the delivery team was very nice. I look forward to my new mattress! read more

This place caught me by surprise! Polin, the store manager was so pleasant to us and hooked us up with the best mattress and also a free frame deal. It was literally a one stop shop. They also deliver, assemble, and haul away your old bed. Definitely will be back next time. read more

Ortho Mattress - Store - Furniture Stores Near Me - Van Nuys, California

Been here to this location twice, Polin honestly makes it very simple and easy to find out a new bed, very understanding and has great communication, definitely will be buying all my mattress from this store. The best part is that the mattress are all a great price !!! 10/10 read more

Had a very long journey in finding a mattress. An amazing sale always helps to put a mattress within financial reach. The service here was great. All of the sales people, here, were very knowledgeable about their products. They were not pushy at all, and I would lie on mattresses of interest for a long time to see what happens as my body adjusts. The experience was great, I would but from them again. read more

Great customer service!! Lebon helped us out pick a great bed, paying attention to all of our needs. Thank you Lebon and Polin!!

Just got ortho matrasses here. Quality customer service by manager Polin, very happy with discounted prices , thank you

Great experience. Levon was very helpful and knowledgeable. I got a great deal on a discounted mattress!

Polin was extremely helpful. She gave us several options and gave us amazing customer service. I can not say enough good things. It's nice to see great service. Ortho Mattress is lucky to have such great employees... Go there and Make sure you ask for Polin.... read more

Was in need of a mattress and I had no idea how tedious the process can be. Polin was so sweet and helpful. Made the process easier. Definitely recommend if you are in need of a mattress. Ask for Polin ! read more

WORST BUSINESS EVER - SCAMMERS & HARASSERS If I could give this place negative stars, I would. This place is the definition of deceptive, aggressive, and completely unprofessional. Their online prices are a flat-out LIE--as soon as you step foot in the store, they slap on a $200 hidden fee like it's nothing. Classic bait-and-switch scam. And let's talk about their so-called "sales associates"--more like vultures. Pauline (yes, I'm naming names) apparently doesn't understand the concept of "NO." After I politely told her I wasn't interested, she decided to call me repeatedly like some unhinged telemarketer, even leaving voicemails insulting me and claiming I'm "mentally ill." Excuse me?? Who trains these people?! This place has the worst customer service I've ever experienced. The employees are rude, pushy, and outright disrespectful. If you enjoy being lied to, overcharged, and harassed after walking away, by all means, waste your time here. Otherwise, RUN. Save yourself the frustration, the money, and your sanity. I wouldn't recommend this place to my worst enemy. read more

Thank you Polin for your professional and expertise in helping me find that perfect mattress for me and my family. Definitely will be back in the future! Definitely exceeded my expectations and better prices in comparison to other locations. read more

Polin was so helpful. Very attentive. Answered all our questions and concerns. Please come shop here for all your mattress needs

Polin at Ortho mattress in Van Nuys store 29 was very polite and had great knowledge of all and every mattress me and my gage had a question on. Her service made buying a mattress very easy and stress free I highly recommend her when needing a new mattress or any bedding needs read more

Glad to caming here really good customer service..Ask for Polin the manager she is teally good. Really good prices too...

I just bought a mattress here and was impressed with the customer service Polin provided. Thank you to Polin who assisted with purchasing a new mattress, she explained all the differences in Otho doctor recommended, coil spring differences, price differences, 10 year warranty with free delivery. I recommend this spot. Sit and sleep other mattress firm places were like robot sales people. I dont see how a machine determines what mattress I need and how much do I wanna spend based on back aches? Plus, delivery costs etc. Polin was very polite in letting me take my time and explained mattress preference vs memory foam style. The diference in how mattress was made with diffferent style designed coils, laytex inside with foam and mattress that adjust to tempertaute of body. This is your one stop shop, thank you Polin B. I appreciate your knowledge and courtesy customer service. Also, this is one of many locations, very easy access to the store with plenty of parking. I have no complaints, the delivery was made next day, the business texts you delivery status with all phone contact information, then they call you with an e.t.a. eveything was on time with no issues. How impressive is that? read more

Levon was so helpful! I love my new pillow and mom loves her new bed. It was definitely worth coming here over the closer Granada Hills location. read more

Great service and Polin was super helpful. It was an easy shopping experience and were happy with the service.

I have shopped around and been to several mattress companies By far the manager on this van Nuys location is extremely helpful . Polin goes out of her way to tell you and educate me on differences of mattresses and what's best for individual Thank you and I will refer my friends to this location read more

I spent over $3000 on a bed from this place. I am having surgery and need my bed lowered 3 inches. They charged me $250 instead of lowering it 3 inches they came and put it 3 inches off the ground so I can't even get in or out this is the most incompetent service I have ever received. The manager is completely incompetent and unhelpful and rude. I will never do business here again. I will be filing a report with the Better Business Bureau for fraud read more

Polin at the store in Van Nuys was terrific. I bought an adjustable remote bed with a 20 year warranty and three 4 twins with 10 year non prorated warranties. AND I hit free financing for 3 years!!! She's the best!!! read more

Polin was super helpful and knowledgeable, helping me find something within my budget while not sacrificing quality

Polin!!Store manager is the best she was very helpful and knowledgable best customer service, very easy and quick pick. Will be back to her again! read more

Thank you Polin!! The store was organized and we were able to find a mattress quickly. Polin was helpful and quick!

great service and a fair deal levon was great salesman to work with . He made a very confusing process so much simpler read more

Polin, the general manager helped my husband and I, find the perfect mattress. I needed it delivered the next day because my new bed is arriving the next day as well and she made it happen with no rush fee and delivery fees. I am very happy with her service and all the information she provided us about the different mattress's. I compared the prices with mattress firm and the prices were a lot better lower here. Thank you again we love our new mattress. read more

Poli n the store manager was great to work with here. We got exactly what we wanted at a price I could afford. She provided free delivery and gave us a manager's discount. Highly recommend this mattress store! read more

Poline is great! She is knowledgeable, kind, and helpful. Exceeded my expectations. Highly recommend

Excellent customer service. The manager, Amir, was very knowledgeable and helped us find the mattress that works best for us. Thank you. read more

Ortho Mattress - We stopped in to purchase a Cal King mattress. The salesmen Amir was great. He helped us pick out the perfect mattress. - Furniture Stores Near Me - Van Nuys, California

I've been there four times in the past year and came away with four beds with four great prices. Highly recommended

Polin greeted us as we entered. My husband and I weren't really on the same page with the type of bed we wanted, so it was great to have Polin there to guide us through the process. She had a lot of patience with us as she walked us through different options, while keeping our needs and price point in mind. Loved how knowledgeable she was, too! My husband wanted firm, while I wanted a cloud and eventually we landed on the "Ortho Avenue- Firm" mattress and it checked both our boxes by providing firm support for him and a luxurious cooling memory foam on top for me. We knew this bed was the winner, but it was the first store we shopped at, so we didn't pull the trigger that day. Polin gave us everything we needed and didn't make us feel guilty for walking away. The other stores that we shopped at didn't have offer the same quality mattresses for a similar price and felt like we were being sold rather than being helped. The following day we eagerly returned to Ortho Mattress and Polin was there to finalize the process. She remembered us and the bed we fell in love with. I highly recommend taking the time to check out this store. It helps having an expert like Polin there to guide you & it makes a world of difference! read more

The service was excellent had a sanfu with a delivery date but in the end the regional manger made it right her name is polin so Awsome I highly recommend this place great place to buy your new mattress read more

Purchased an Ortho Mattress from Polin and it has been excellent so far. The quality of the mattress is top notch, but the service I received from Polin made this a quality experience too. She made sure to understand my sleeping habits and preferences over the years to recommend the right product and accessories. The installation and delivery were also smooth. Outstanding value and customer satisfaction. Thank you! read more

First of all I would like to thank Polin for her awesome customer service and her ability to really listen and capture to what I asked for. Not only did she show me a few mattresses to choose from, there was no hassle only the general feeling of what was comfortable to me. She not only gave me an awesome deal, they back it by a 100 night return policy no questions asked. I would strongly recommend this location for the simple reason that I was not hassled into buying what they wanted but handled what my concerns and wants were. Thank you again Polin! read more

I purchased an Ortho brand mattress almost 5 years ago. When I was moving it got damaged (due to rain) and I was so upset. I immediately called the store and asked if the mattress was still available. Matt, the manager, answered all of my questions and was super friendly. Headed back to Ortho and after trying the mattresses out again, I just purchased the same one I had before from Matt. The cooling memory foam is great for my bad back and just entire body. It's the Ortho Avant Medium. Also grabbed a couple matching memory foam pillows that are exactly what I've been looking for post brain surgery. The store is always clean, organized, and parking is abundant. Please excuse me while I go sleep on the most comfortable cloud. Thanks Matt for your help! read more

Ortho Mattress - Clean store and great parking. Ask for Matt! - Furniture Stores Near Me - Van Nuys, California

Me and my friend were shopping around for a mattress and came across ortho was not planning to buy, just went in to see what they have and we meet polin.... She was very knowledgeable and respectful she helped us get the mattress that we were looking for at a great price thank you so much I will definitely refer more friends. read more

Levon, was very helpful and friendly. With all the information he gave us, just made our section much easier. Thank you Levon for your great customer service. ​ read more

Bought a bed and sooo excited!!! My bed was so bad, this will be a game changer! Amir was great, so much patience and knowledge! Mattress was on sale saved like $1,000, can't wait to go home and sleep. Thanks Amir read more