ALways a great experience at CT Mattress. Have bought mattresses there before and wouldn't go…read moreanywhere else. They happily return if a mattress doesn't work for you as well.

One of the best shopping experiences of all time. Caroline was wonderful. Such a great listener and…read morewonderful approach. So very knowledgeable. And most of all patient. I highly recommend.

I went into Bob's in Manchester yesterday with the intent of purchasing furniture for our new…read moreliving room. All was typical for most of my time browsing, sales rep says hello and introduces themselves and lets us know when we need assistance, all fine. When it came time to purchase and I had made my decision of which furniture to buy ($300 recliner, loveseat, and a chaise), I realized there was not a package deal for the loveseat and chaise in that particular style, only for the sofa and chaise ($999). If I were to purchase a la carte for the loveseat and chaise, they would have been $499 each ($998 total). I asked the sales representative, George if there was anything that could be done to create a package for the loveseat and chaise where I would not be paying the same price as the sofa (it didn't make much sense to me to pay the same price for approx 26in less couch). George and another associate said they probably wouldn't be able to get a package deal for it and all was as is, which is fine, I've worked in sales I know how it goes. They called manager Matteo over to see if something could be worked out. I want to first say, George and the other associate were great, friendly, and helpful and this review is not about them. Matteo, however, was the epitome of a sleezeball salesman in my opinion. While he confirmed there was not a way to create a new package, he gave me some ridiculous excuse for the price stating I was paying for craftsmanship and not material so the difference in size of the couch was a moot point. I disagreed and stated that I was going to shop around and see what else was available in the area. After saying this, Matteo proceeded to make the comment that I would come back to Bob's nonetheless because they have the best prices in the area. This struck me as very arrogant and condescending, and thus I DID take my business elsewhere and made a large purchase at a competitor. While there was nothing wrong with the product, I do not want to give my business to a business that speaks to their customers in such a way.

Unsure how I feel about this establishment. The furniture looks nice but many people have told me…read moreit's low quality. Service was terrible. Prices are comparable to competitors but quality appears lower. I didn't buy anything and I probably won't.

"His clothes are dirty, but his hands are clean And you're…read morethe best thing that he's ever seen Lay, lady, lay Lay across my big brass bed" (Bob Dylan) Here's a bedroom confession. The last time we bought our bedroom bed was 30+ years ago. It had a no frills generic King sized mattress, two generic box springs, and a simple interlocking metal frame. That frame had recently started falling apart with increasing frequency, and the process of lifting a king-sized mattress and two box springs from the frame, figuring out how to re-lock the frame, then pile everything back was getting both tedious and tiring. So since that bed dates to the Bill Clinton presidency, we decided it was time to move ahead and get a new one. Beds, especially Kings, can be crazy expensive and hit three grand or more pretty easily. There are lots of mattress quality options, mattress "toppers", and frame and platform options. It can be as complicated as buying a vehicle. So, bearing all this in mind, we checked out two competitive stores yesterday. Connecticut Mattress was our second visit and we purchased our replacement bed there. We ditched the old metal frame for a sturdier platform, eliminating the need for box springs, and we splurged a bit by having the platform "tilt" at the head to make watching TV and reading a bit more comfortable. We went with a "firm" mattress we both test drove and liked. I want to acknowledge how helpful our Sleep Consultant (that's the title on her business card!) Joanne Wholley was. She was super knowledgeable, very patient, and had a great personality. She was the reason we chose Connecticut Mattresss over the competition. Pricing for the bed, platform, delivery, and removal were similar. But Joanne's counterpart at the store that will not be named was pushy to the point of aggressive, and miraculously dropped her quote by $100 as we told her we needed to discuss things and were leaving. So maybe instead of being in Avon, I was in Lourdes and unknowingly made a pilgrimage to The Miracle of the Mattress?

Best experience ever. Ann was amazing and I highly recommend going here. We saved so much money as…read moreMattress firm was going to charge us $3000 more than what we spent. Plus she was friendly, knowledgeable and gave us space. I will only go there from now on.

I went to the Manchester mattress firm and was very disgusted with the service so I called the…read moreEnfield mattress firm and I had talked with the gentleman named Gregory he asked us to stop in to discuss what I was looking for we headed over to Enfield and Gregory did not try to upsell me I told him what I was wanting and I wanted a mattress cover to go with the mattress he had then looked everything up and I had showed him what I could get it for online and he accommodated me I would have to say if you're looking for a bed or mattress to head over to mattress firm and Enfield Connecticut only on Wednesdays does Gregory work but I highly recommend him for his customer service his knowledge I give him an A++ rating. sincerely Robert P.

Wow I had such a pleasant experience with Dawn today!! She was so professional, she really cared…read moreabout my daughters comfort ! Got the best deal around! Beautyrest black! I recommend Dawn shes been in this biz for a longtime! She will steel your heart and get you a great nights sleep at a great price! Ty Dawn! Superior customer service at this store!

Blame at both ends, but I would have assumed as a mattress outlet, the appropriate questions would…read morehave been asked at moment of sale. Purchased a Full set and my "experience" did not include the possibility of a XL Full frame. Received the shorter of 2 (box and mattress) and loaded onto a guest room frame and I think I am all set. Did not notice it was short and went on with life. As a guest later pointed out, the box spring and mattress were short within the bed frame. I did not handle the initial complaint appropriately, but Jimmy was to check to see if there was anything he could do. Ghosted! Just noting for others......buyer beware and know what you really need.

I finally bought The Mattress I wanted for a long time and it's wonderful. Thank you Jimmy for your…read moregreat customer service. Dealing with Jimmy, the owner - operator was so easy and he was really real. That is so rare these days. There was never any upsell talk at all. I said what I was looking to buy and my options were laid out in front of me. My son and daughter also bought their mattresses from Jimmy and they couldn't be more pleased, they rave about the comfort and the quality of their mattresses and his prices are unbelievable. My kids had shopped around for a while until they found this place and no one can beat Jimmy's prices or quality. I highly recommend The Mattress outlet by Jimmy in East Windsor.

Stay Away from Mattress Firm....Purchased a Beautyrest "black beauty" and although the store has a…read more120 day return policy we noticed the mattress sagging badly at 6 months. Store was no help, referred us to Mattress Firm parent who denied anything was wrong and failed to either replace or refund so now we have a $4,000.00 useless mattress.

Should have checked reviews for both Mattress Firm and Beautyrest. Stay away from both. They…read moreoffer a 120 day return but it wasn't until 6 months the mattress started to sag (badly) and both the store and their parent refuse to replace the mattress. I'm now stuck with. $4,000 useless mattress.

Wanted a 14k solid gold chain during their Feb 2026 sale. The rep was informed at least 5 times…read moreand/or asked if the chains I was interested in were solid gold. I even told him I had to unfreeze my credit before making the purchase. If I opened a new Macy's account, I would get an additional discount. Had the chain held. Fast forward-I returned 2 days later and made the purchase. Three days later, decided to have a reputable jewelry store assess the chain since it felt light. It was Hollow! When I brought the chain back, the rep told me immediately the only 14k solid chains were in the men's section; she apologized for the situation. Needless to say, I closed the account which caused a hit to my credit score. There was no misinformation, no communication issue. It was dishonesty at its highest!

Very large Macy store broken up on two areas with 2 floors each. Nice quiet shopping in a very…read moreclean and neat store. Found this Toys r Us area downstairs. Hope it was a little larger, but it had a few nice toys there.

Nick from our store went above and beyond. I mean amazingly above and beyond. It was easily the…read morebest sales experience I've had and, considering the cost of the bed, is no faint praise. You should be very proud of him and I hope you see him as the tremendous asset that he is! Also, when I had to sign my papers at another location (Clifton Park), the salesman (young and a father of a young child is all I remember unfortunately) was also remarkably helpful. I couldn't believe that two representatives from the same company were so exemplary.

I hate buying beds and cars and haggling, but Steve and John were amazing. Steve is hilarious and…read morereally took the time to make sure I got the right mattress for me. I laid on a bunch of different beds and Steve just chatted and made me feel so comfortable. We talked about his family and travels and talked about me and what was going on in my life. It literally was like talking to an uncle. I picked out the bed that I wanted and told them the price I was willing to pay and John, the store manager, made it happen. I would highly recommend them!