Owner was very helpful & knowledgeable & helped me pick something that met our needs. Outstanding…read morecustomer service, I can't wait to get my mattresses! Also, free delivery & setup, haul away old ones too.

Will hill, aka the sleep doctor, is one of the most remarkable and wonderful people I've ever met…read more I've slept like a baby ever since he sold me my mattress. This company is lucky to have a man like, will. Thank you, will.

We waited patiently for months for our mattress to arrive. Finally, we went into the store and we…read morewere ready to return everything and take our business elsewhere BUT... let me tell you!!! Sherrell and Jennifer W. went BEYOND our expectations with customer service! Manager Sherrell blow our expectations by updating our mattress (to be better one!) and gave us free delivery. Unfortunately, we had to go back because we didn't like the "Twilight" mattress. Hello firm lovers! Jennifer W. welcomed us with a cheery smile and we were able to exchange our mattress without any problems. We will be requesting Jennifer W. or Sherrell for all of our future purchases!! If you want be taken care of, the right way and the FIRST time, request Jennifer W. or manager Sherrell. You'll thank me!

I purchased a rug, sofa and ottoman Dec 2024. I paid $250 for the Goof Proof - 5 year warranty. At…read morethe end of August 2026, my dog vomited on the rug in a couple of places. We took the rug outside onto the patio and attempted to clean it with our carpet cleaner. The stain did not come out. In fact none of the dirty areas cleaned up. It is CLEAR the Goof Proof was not applied. Guardian Protection is the company that handles Goof Proof claims. They denied my first claim saying I did not submit it within the 30 days as stated in the policy. I submitted the claim THREE DAYS after the incident. I resubmitted a claim, well within the 30 day requirement, and they STILL DENIED it. SCAM SCAM SCAM. They gladly take your money and don't stand behind their product. When you pull up the original order, I can leave a review on the sofa and ottoman but not the rug. I wonder why. The $500 rug looks like crap. I contacted Bob's customer support and they wouldn't do anything. Just said they understand my frustration. I will not buy another item from Bob's.

Chris and his team are wonderful to work with. I purchased a mattress in January and it had an…read moreissue with it and 1 call to Chris and he ordered a replacement and had it delivered as soon as it came in. The delivery team were very professional and courteous they examined the old one and removed it and set up the new one in no time . A 10+ experience. Thank you all

We had an excellent experience at Mattress Peddlers, purchasing a Serta Plush king mattress. The…read moreservice and price were beyond what we expected. The delivery men were professional, courteous and knowledgeable explaining the warranty information and hauled away the old mattress and box springs.

Wife and I went in looking for a King sized mattress. Instead of the "vultures descending on a…read morecarcass" approach, the salesman was very friendly and quickly pointed out the color scheme for soft, medium and hard mattresses. After that he let us look around on our own and answered any questions we had. Zero pressure to buy a mattress, no annoying upselling. We found one, paid for it and it was delivered two days later. The whole process took less than 30 minutes. Very friendly salesman named Jason. Side note: our last mattress was an online purchased mattress delivered in a box. Let me say, nothing beats laying on your mattress beforehand. And having them deliver your new mattress is so nice. They wore shoe covers to not track in dirt, they took the old mattress out and set the new mattress up in about 8 minutes. That beats dragging a heavy box upstairs, cutting it open, and getting rid of the old mattress yourself... trust me.

My Wife and I recently purchased a Tempur-Pedic mattress and frame. We started at this store and…read morethe sales rep told us their best price was the sticker price, they were not allowed to sell it for any less. The salesman went on to assure us that no other store would be able to sell it for lower then sticker price as they were not permitted to do so. The salesman stated that if we were able to find it cheaper to get it in writing and Sleepy's would beat it by 20%. The next day we called Johnny Janosik (about 2 miles away) and Mattress Warehouse (about 1/4 mile away) and they both were willing to sell the same products for almost 10% cheaper. After getting the better price quoted in writing through an email I called the Sleepy's sales rep back, he stated that he misspoke about beating the price by 20%. He stated this offer didn't apply to Tempur-Pedic mattresses. We ultimately made our purchase through Mattress Warehouse for a little over 10% cheaper then Sleepy's, having the same free delivery, and 0% financing terms.

This story doesn't start out well. We had issues with a piece of the bed frame we ordered not being…read moreavailable, and then the wrong piece being delivered multiple times. As a result, we had a lot of phone calls with this store. We ALWAYS received a prompt and courteous response, always with an aim toward resolving the problem. Communication was thorough; we never felt at any time like we were being ignored. The deliveries that were scheduled (again, multiple deliveries because we had that problem) were always on time, the the crew was very clean and professional. And, eventually the issue was resolved to our complete satisfaction. I'm impressed because, like most people, we don't buy beds that often. It would have been easy for the team at this Mattress Firm to brush us aside, because, after all, how likely were we to buy another bed in the near future? That's not what happened. In each conversation, it felt like they were doing their best to resolve our situation and advocating on our behalf. We don't have any bed-buying plans for the near term. But, if we did, we would definitely return to this Mattress Firm. And, when the time does come, this store will be the first place we look.

We had Darin help us with our initial purchase of a new king and queen mattress for our condo. The…read morequeen just didn't end up working out and we went back to exchange it for a king and Andrew helped us with that. Both experiences with Darin and Andrew were incredible! I would highly recommend them to anyone looking for a new mattress in southern Delaware. They have customers for life in my family! 5 stars!!

I am extremely disappointed with my experience with this furniture company. I purchased a bedroom…read moreset, and unfortunately, there was a strong, foul odor coming from the furniture at the time of delivery. I have now had the bedroom set for over two months, and the foul odor is still present. This is extremely frustrating and unacceptable, especially considering the amount of money I spent on the set. I expected to receive furniture that was clean, safe, and in acceptable condition--not furniture that continues to have a persistent unpleasant smell weeks and months after delivery. What has made this experience even worse is the company's customer service. I have contacted them multiple times to report the issue and try to get it resolved, but instead of receiving a clear solution, I have been given the runaround. I have had to repeatedly reach out regarding the same problem, and I still do not feel that my concern has been taken seriously. At this point, I am extremely frustrated. I should not have to continue contacting a company for months about an issue that was present from the day the furniture was delivered. I paid for a bedroom set that I should be able to enjoy without having to deal with a persistent foul odor. I would not recommend purchasing furniture from this company based on my experience. The quality of the product and, more importantly, the lack of meaningful customer service after the sale have been very disappointing. I hope the company takes this review seriously and does a better job of addressing customer concerns instead of making customers repeatedly chase them for a resolution.

This was the worst experience I've had at Urban Furniture Outlet. I came in just to look around…read morewhile having my drink with me. I understand there may be a no food or drink policy, and as an adult, I would have respected that and not touched any furniture. But instead of handling it politely, I felt like I was basically thrown out. The way it was addressed was rude, unprofessional, and very unwelcoming. You just lost a customer who was fully willing to buy a couch, and after this experience, I definitely won't be spending my money here.

I have used this store a few times and have been satisfied up until now. Came in to purchase a…read moredresser and wanted it the same day. Unfortunately they did not have it and needed to be ordered. The sales man offered me a dresser that looked nothing like what a wanted and it was $100 more. He also seemed like he wanted to get me out of the store as soon as possible. Reluctantly I ordered the dresser which was going to take 3-6 weeks. I put down a deposit, but was able to find it somewhere else with sooner availability. I called Furniture and More for a refund on my deposit only to be told I could only have a store credit. I had no choice at this point but to wait for the furniture and pay for the rest of the product. I received a phone call later that week stating I could have my dresser delivered sooner than planned. The delivery was scheduled for that Saturday. On Saturday the wrong dresser was brought to my home. Needless to say $400 I was not happy. I called the store and they told me this is what I ordered. This is not what I ordered. This is what the salesman tried to sell to me and I did not want. I was told I would be issued a refund which is not even pending into my account. I called and the women who supposedly issued the refund was condescending and very rude. She asked if I have ever been issued a refund and I said she. She said "I don't doubt it". I will NEVER use the this store. You get what you pay for and that's poor customer service. Unfortunately the rudest person in the store is the district manager. Sorry my purchase wasn't substantial enough to warrant a better outcome.

From the owner: Since we opened our first store in 1999, we have grown so much. We now boast over 100,000 square…read morefeet of furniture showroom space in 5 different locations, including two locations of our new sister store It's My Style Home Furnishings. Besides our extensive showroom space, we also have 65,000 square feet of warehouse space, which helps to ensure high furniture stock counts, fast delivery, and big savings for all our customers. Our growth and success can be attributed to three major things--our large and on trend selection of furniture and accessories; our wonderful customer service before, during, and after your purchase; and our great prices. As you can see, when you shop our store, you shop the best prices in town! We offer four great home furniture store locations and one outlet location to serve you. We have locations in Rehoboth Beach, Fenwick Island, and North Dover, DE, as well as Chester, MD. Our home furniture outlet store, Furniture & More Outlet, is located in South Dover,

Chris was great! Easy to work with and helped me find what I needed. He was fast and efficient and…read morehelped me load the mattress in my car. Great store and great service!

SERVICE! Chris S was…read morea great salesman, knowledgeable, patient and professional. Chris LISTENED! 3 queen matress and box springs sets later we recommend Chris.

We decided that it was time to make our first real mattress purchase -- ever. To that end, we…read moreresolved to check out a number of local stores and compare their President's Day weekend sales to get the best deal on this kind of long-term investment in our comfort. We had stopped at one store before Sleepy's and had already resolved to check out at least two more afterward in the interest of comparison shopping. Sleepy's was by far the best retail experience that we had when shopping for a mattress, with pillows that fit with our sleeping styles and an expert sales experience that worked for our unique needs. It's rare to find someone who both wants to make the sale, and has enough experience to do talk expertly about the product, so that was refreshing. After about 45 minutes of trying out different mattresses that met our needs, we settled on one that was quite a bit above our initial price range. Even so, the weekend's special deals made it a unique, one-time deal that was too good to turn down. We completed the purchase, scheduled a delivery, and have no regrets about our purchase. Despite the negative review below, the salespeople at this location do seem quite knowledgeable and willing to make a deal. While they swear they're not into hard sales pitches, though, the truth is that they really are. We're not prone to giving in under those conditions, but this was a good deal regardless. Steel yourself against persuasion upon entering and think rationally, and you'll leave with a great product and investment.

Kawain is amazing!! I recently moved to the area from California with basically a suitcase full of…read moreclothes. He really helped relieve some of the stress that comes with starting from scratch, 3,000 miles from "home". Very knowledgeable, patient, and insightful with guiding me through, what will be, a fresh new chapter in life with great sleep ahead! Can't say enough good things, thank you!!

5 Star Adjustable Bed Buying Experience in Ocean View:…read more I had a wonderful buying experience at the Mattress Firm store in Ocean View, Delaware. I bought a Serta Motion iSeries Adjustable Base and a new Serta mattress. Michelle Stephan, the store manager at my neighborhood store, was wonderful and the delivery was so fast, too! I bought the bed on a Monday and it was delivered that Thursday! Michelle was friendly, knowledgeable, wore a mask, and I felt it was a safe and friendly environment. The delivery experience also couldn't have been better. I got a call the night before confirming my delivery window and a follow up text that day! The delivery guys arrived on time, were friendly and polite, wore masks, and were very accommodating. I have to recommend that if you get an Adjustable bed, make sure to get it set up on the lowest height setting as it's kind of hard to hop out of the bed in the middle of the night with it in full on "taco" mode if it's too high up. I also wish I had had the option to buy a second (backup) remote control for the adjustable bed at the store, but Michelle my Sales Rep was so awesome, she emailed me the buying info from the factory! I am so loving my Serta adjustable bed, it's so great for reading and watching TV in bed. After a long day it also feels so relaxing to sleep with my feet raised above my core and it even helps with my a-hem... nonexistent snoring. (You can't prove anything! LOL) But seriously, I had a FIVE STAR experience from start to finish. Great service, great price, great delivery, and great follow up! Did I mention great?

Looking for a mattress, I stopped in the Mattress Firm location in Ocean View, DE and met Andy, the…read moresalesman working that day. I had no idea how much technology went into creating a mattress and give huge props to Andy for "schooling" me. I cannot say enough about the professionalism and patience of Andy throughout the whole process of my choice of mattress. I have always been very critical of the customer service experience, especially when it involves a big ticket purchase and I expect a high level of competence. Andy's demeanor, knowledge of the product and overall competence throughout the entire process is what convinced me to buy a mattress from Mattress Firm that day. Anyone in the market for a new mattress, I give my own personal experience a 5/5 star rating at the Ocean View, DE location....just make sure to ask for Andy!!!! Cheers!!