I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

It all depends on the salesperson. We had a great experience with Charles at the Wheaton…read morelocation. Bought 2 mattresses. Then returned later, but Charles was off that day, and unfortunately, was completely smothered by his colleague, an annoying, clueless, pushy salesman. We returned when Charles was working and bought a 3rd bedroom set up. Could not be two more opposite sales associates. Kudos to Charles for being low key, and informative. Thx.

Fazil was unethical and did not communicate effectively to my mother and me about the different…read moremattress options and did not attempt to gauge a better idea of our budget and instead sold the most expensive mattress in the store to her without asking us more effective questions about pricing. He seemed overzealous and impatient for there to not be other customers in the store at the time being. Fazil kept rambling and being complimentary towards us sharing long-winded stories instead of staying focused on the actual sale itself and the different brands and types of mattresses that the store sells. There was confusion as soon as my mother and I walked into the store. One associate was going to assist us, but Fazil instead discussed how much experience he has at selling mattresses and was going to assist us. He wasted a lot of time focused only on one mattress and did not take the initiative to ask us any questions about, if we had seen any other mattress in the store that better met my mother's budget and needs. At the desk, Fazil stated that he would update our address records. Another associate tried to assist also with the finance side of operations. Fazil instead still had the old address listed and saved in the system and had the mattress quote/billing paperwork sent to the wrong address, after my mother and I tried confirming with him on multiple occasions if he updated the billing address. Fazil also did not explain the return/exchange policy or go into detail with where the money actually matters. It is very important to know about payment/return/exchange information. Fazil missed on all the important details about the purchase. He was friendly and used his big personality to make the sale but lacked the ethics and integrity about sales and pricing. He was too overly eager with telling stories and discussing personal matters instead of being more business-like and ensuring accuracy and detail to the purchase. We returned to the store a week after the Memorial Day sale purchase and approached Fazil about the issues. He apologized and recommended us to communicate to corporate for more information, as the transaction had been done and was out of his control by then. The billing statement was sent to our old address. My mother had to contact Mattress Warehouse about the billing and the return/exchange policy about the mattress needing to be of equal value. When you are sold the most expensive mattress in the store, it is difficult to exchange a mattress of equal value. The store also is a bit hot, stuffy and uncomfortable and needs to invest in something called umm, an air conditioner. We are living in modern times and there needs to be some type of vent circulation going on. The sale itself took about an hour to conduct, because Fazil was very talkative but did not use purposeful communication to explain different mattress options and pricing details. This was a waste of time and not the best of experiences. The mattress itself gets the job done and absorbs and molds to the body well, but the lack of integrity, ethics, and morality hurt the experience a lot. The salespeople need to be more patient and ethical to assist customers. It is not a quick sprint race to the sale. The associates need to be trained better to discuss brands and pricing and need to stay on topic and not waste precious time. Better training needs to happen and this is rather unacceptable.

My visit was amazing, I've been looking for a new mattress for months however my visits to Various…read moremattress store have not been pleasant. I went in only looking to get a new box frame for my childs room, I left with purchasing the box spring and a new sleeping situation for me, huge upgrade lol I got it all! Edgar was the key to my purchase, he was very patient, attentive and honest all things that I appreciate with a sale associate. The process was painless and easy breezy. If you're looking for a new mattress, I highly suggest you go here and ask for Edgar.

My husband and I were completely blown away with the customer service at this Rockville…read more Specifically, our Sleep Expert, Edgar, was extremely knowledgeable and friendly during our visit. He listened to what we were looking for, provided us the right options he thought we would like, and helped guide us in choosing our new mattress. Thanks, Edgar!

Gregory was great! He helped me find the mattress I wanted, at a price I could afford.read more

Whenever dealing with a store that thrives on commission, you expect to meet some of the best…read moresalesmen (and women) there are. That is definitely the case with Mattress Firm in Aspen Hill, but we were also met with one of the most savvy, articulate, kind, and generous salesmen. It began like any other trip to a mattress store - here try this. Now try this. What exactly are you looking for? How is that feeling? The big difference was in the concern that was taken regarding our reluctance. Long story short, Nawar, the area manager, took an immense amount of time to sit with us and discuss our financing options. He went out of his way to help us, financially, as much as he could. He didn't even show us the most expensive mattress in the store! We found it and fell in love with the most expensive one on our own. It's hard to believe that a salesman would be honest and truly care about the customer, but we left with a brand new mattress and have the peace of mind that it is the right choice for us. Nawar took great care of us and truly knows his stuff. If you are in the market for a new mattress, take the time to stop in and see Nawar at Mattress Firm in Aspen Hill.

Thank you for a stress free shopping experience! We went in looking for a firm mattress with a firm…read morebudget. Tamsin, the salesman, was so helpful and showed us the pros and cons of each type and model. Very pleased with our purchase, convenient and economical, thank you, Tamsin!

Went to help my parents purchase a mattress, and my experience was amazing…read more I worked with Solomon, and he treated me and my mom very well. He was extremely patient with us throughout the process, and helped us successfully navigate through some challenges along the way. He remained helpful and polite throughout the process, and answered all of my questions. I'm happy to report that my parents are enjoying their new bed, and I couldn't be more happy with the entire experience.

Have bought for him for years. Very amicable, helpful, and honest. Will continue to buy from him…read moreover any furniture store!

Great customer service. Knowledgeable and friendly. Fantastic prices. You can definitely get a good…read moresleeping mattress for under $299.

I recently took my in-laws furniture shopping at Bob's Furniture, and we had two very different…read morecustomer service experiences. First, I want to recognize James W. He greeted us when we arrived and was incredibly patient, kind, and knowledgeable. He took the time to help us configure the furniture in different layouts so my in-laws could better visualize how it would look in their home. He never rushed us and made the shopping experience enjoyable. His customer service was truly 10/10. Unfortunately, another employee, an older woman with short red hair, left us with a very negative impression. She made inappropriate jokes in front of my in-laws, and she falsely accused my children of damaging furniture when nothing had been broken. My children were simply trying out the furniture, just as many customers do, and they were under my supervision the entire time. Her comments were unnecessary, unprofessional, and made our family feel uncomfortable. It's one thing to politely remind customers of store policies, but it's another to make false accusations and embarrass families in front of others. I hope the store or regional manager takes this feedback seriously. While James provided exceptional service, this employee's behavior was disappointing and detracted from what otherwise could have been a great shopping experience. I hope she receives additional customer service training so future customers are treated with kindness and respect.

We ordered a cabinet to be delivered. The salesman, James, promised that all we had to do was to…read moreput the legs on. This is what we received. (See photo). Do not trust what they sa

We needed a mattress available for pickup today for my son's move in. I called and spoke with…read moreCarlicia who provided their in stock inventory and was super helpful. We went into the store, she remembered me from the call and proceeded to show us what was available. She's so professional and personable that now I want to go back and buy another one! Go to Bethesda and ask for Carlicia! She'll take good care of you!

I walked into the store hot, tired and frustrated, after a long day of closing on a house and…read moremoving to DC from FL. I was hoping to find a mattress to sleep on that night, but did one quick loop, saw the prices and expected to walk out again. Carlicia really saved the day for me. She asked lots of questions, searching inventory online, and helped find 3 mattresses that were in stock, in my budget and the type / comfort level I was looking for. I was even able to put one bed-in-a-box into my car that night so I had something to sleep on. the other 2 mattresses were delivered the next day. Carlicia was very knowledgeable and helpful, a true gem. Sometimes it's worth going into a store instead of buying online. In this case, it definitely was.

WATCH OUT FOR SALESMAN/LIAR NAMED MICHAEL!!!…read more If he had disclosed all the important information I needed to know, I would not have made the purchase I did make, but at least I would have left with a good impression of the store. NOTE: this review should not be taken as a review of the entire firm! Only of this location, and very specifically, of this salesman/liar! What a horrible experience I had! I went in looking to purchase a new mattress to replace the one I had for 15 years... My back was hurting me so much, and it was time to do something about it. Having seen the promotion going on with the mattress firm, I decided to walk in and see what they could do. I was met by a person who, at that time, I thought was a great person, very personable I'll be at with very bad teeth (watch out for that folks eww!) I looked at several mattresses and finally decided on one, but I really needed to get the sheets and a pillow to fit that mattress! The bundle, normally selling for over $500, he was able to give it to me for less than 400. I thought that was a great deal when we sat down to work out the financing and delivery details, he said everything would arrive the next day by delivery (Today, in fact... This review comes the day after of the sale). What a not so awesome surprise, when the delivery truck arrived, the delivery people, very nice gentleman by the way, brought in the new mattress, had me sign the receipt of delivery and of course took the old mattress. "Wait a minute! Where is the pillow/sheet bundle that I purchased?" The delivery people had no idea what I was talking about, and when they showed me closely the delivery receipt, there was no mention of the bundle! After they left I made an urgent call to the local show room, where salesman/liar Michael told me, "oh that's right, it comes from the manufacturer to you. It should arrive in a few days, or in a few weeks." I mean, WTF!!! Pardon my expletive! The sheets that I had for the mattress that the delivery people hold away, does not even fit this mattress! I have nothing to cover it with, and I have nothing to sleep on! Like I said earlier, if salesman/liar Michael had actually told me the truth, yes I would probably not have made the purchase, but I would've left with a good feeling that I had been taken care of and the truth would have been told. The lesson here: WATCH OUT AND DO NOT WORK WITH MICHAEL!!! If I could render this review with ZERO STARS, I would!

We had an outstanding experience at Mattress Firm in White Oak. Emily assisted my wife and me; she…read moreis excellent. She goes at your pace, she knows her stuff, she works to understand your preferences, she doesn't just try to sell you the highest priced mattress - she tries to help you to discover the best mattress for you. We are so glad we worked with her.