Tried to do business local but after I paid and was told a time to expect my new mattress, I was…read moregiven the run around for days only to be told that that is no longer an option but I could get a different one in a week. The one I was being pushed to was the one the sales person was talking down on my previous visit. Needless to say I got my money back and went elsewhere.

Excellent experience! I had not purchased a mattress in over 10 years and didn't have a lot of…read moreknowledge going in for the purchase. This is a small family owned business. Everything was smooth from start to finish. Robby is very knowledgeable and even was one of the delivery guys to deliver my mattress! The only mattress place in the county where I didn't feel like a car salesman was following me around. Not pushy and very reasonable prices! Plus everything is perfect with my new mattress! Highly recommended!

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

I went in to purchase a single box spring,mattress and frame and was told I had to pay a delivery…read morecharge of 100.00 dollars to go 3 miles to my home the gentleman who waited on me would not allow me to pick up myself so I took my Business else where

Had to do a warranty exchange. Ramona filed the claim and I was at the store picking out my new…read moremattress all in the same day. She was EXTREMELY knowledgeable with each mattress and answered every question with confidence. Super helpful and easy process due to her kindness and experience. Highly recommend Dunkirk location.

I was overall pleased with my salesman but I will say I was very disappointed to find they offered…read morea haul away service I am 9 months pregnant due any day and could have really benefited from those services he never mentioned it or brought it up it wasnt until I was tracking my delivery that I found out about this feature I then called a 1800 number and spoke to a representative and she was so nasty and rude I told her I took off work to make sure I got my mattress not knowing it was coming in a box I could have still went to work so I missed out on a full day of pay for nothing now at 9 months pregnant I have to drag this heavy box back down the hall and try my best to get this mattress out the box I spent over 400 dollars on this sale and I'm very overall disappointed in the service now price I ended up paying I was better off saving money and just ordering from Amazon I wouldn't recommend them to anyone at this point

Being honest - in the age of online procurements, visiting a brick and mortar store creates…read moreanxiety. Mattresses are a 'buy' I need to touch, feel, lay on....I had a lot of trepidation with regards to being 'sold' on a product I did not need or want in a store I did not want to be in. Quite the opposite. From the moment we walked in to this Mattress Firm, totally relatable! Brad C. the area manager greeted us, class act! Absolutely zero pressure. He talked through our needs, how we sleep, showed us various options - was extremely transparent - and honest. We pulled the trigger on a King and it has changed my life. Thank you for making this easy Brad C. Your service is a class act and your product, 5 stars! Thank you.

Owner was very helpful & knowledgeable & helped me pick something that met our needs. Outstanding…read morecustomer service, I can't wait to get my mattresses! Also, free delivery & setup, haul away old ones too.

Will hill, aka the sleep doctor, is one of the most remarkable and wonderful people I've ever met…read more I've slept like a baby ever since he sold me my mattress. This company is lucky to have a man like, will. Thank you, will.

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)

I've been looking for a bed for my new apartment. My budget before walking in-store was sub $1000…read more Joe, a sales representative was more than happy to show me their options, but was realistic in what that price range offered (Nothing outstanding). Out of curiosity, I asked him what mattress he recommends... Instantly I was beyond impressed with his suggestion- so much so that I asked if I can come back in a few days with a decision. Now, I own a mattress that I plan to have for at least 15-20 years (Warranty included). Both Joe and his manager were flexible in negotiations, gave me options, and most importantly NEVER pushed any products on me. They simply asked what I'm looking for, and showed me what they had. In summary, these gentlemen appeared clean cut, savvy at their job, and gave insight without the "salesman" reputation we all tend to steer clear of. Thank you guys tenfold!

They have a nice selection of mattresses at a number of price points. Joe was incredibly helpful to…read moreus. We felt like he tried very hard to help us in whatever ways he could. Delivery was scheduled for the next day; they arrived promptly and took the new mattress upstairs. All in all, the service was great and the selection was ample.