I would normally give this particular location a much higher rating but today I'm learning that an…read moreemployee felt that they could disrespect my fiancé by calling him "a little bitch" I don't know what type of training you provide your employees with but this by no means is a good example of customer service. All he was attempting to do was a simple exchange within 1 hour but hadn't located his receipt. The manager recalled him being there and completed the transaction. We do appreciate her support and later located our receipt. Sadly the manager witnessed this poor example of an employee and we are seeking to discuss this experience with higher management and/or owner of this branch. No Aloha given so no aloha returned. Do better!

We found what we wanted with help. The guy knew his stuff. Will be back if we ned anything else…read more Di close to home which is a great. Conner here ask for help if you need it. The staff is friendly and knowledgeable. The store is located in the back of the Haiku marketplace. Please wear your mask and if you have a large back pack you will need to leave it at the door. Also it was a windy day di the breeze just blew right thru the store which its great because its no A.C..

pono, handsome…read more helpful knowledge if you're reading this..... hollaaaaaa andnwonderful customer service by all staff

Been coming to this hardware store for many years. It's small, but they have expanded so there's…read moreeven more selection of useful items. If you live out in the country in Haiku, it's very convenient not to have to drive all the way into town. They have really good selection of garden supplies for organic gardening. The staff today were very friendly and helpful and loaded the stuff into my car for me. It's nothing glamorous, as the store is located in an old refurbished pineapple Cannery. So there's a lot of history here which makes it kind of interesting. People in Haiku really like to grow things, so tise store is very convenient and helpful for the community.

I've walked into this Ace Hardware store many-a-times as this little store has saved me many times…read moreover! Located in the Pukalani Terrace shopping center, this hardware shop is located just next door from the Bank of Hawaii (Pukalani Branch). A few times while I was working at the both banks - Bank of Hawaii, as well as American Savings Bank, I needed a particular tool, or lubricant, and lucky for me this Ace Hardware store was just next door, so it was convenient for me where I could just walk over & get what I needed to properly finish up a job. I swear if this Ace Hardware store wasn't here, it would be very tragic for me, as I would have to get into my rental car & probably drive all the way back down to Kahului to get to the closest hardware store. This Ace Hardware store is by far not the biggest store (as compared to some of the big box hardware stores), but each time I needed something, this particular Ace Hardware store has never let me down by having the item I needed! Service here is great! If you can't find what you're looking for, no shame, just ask a clerk and they will lead you to the area where the item is. Parking for this hardware store is easy, as the Pukalani Terrace Shopping Center has a lot of parking. Need to get a tool to finish up a project? Check out this Ace Hardware Store in the Pukalani Terrace Shopping Center.

We always recieve excellent service when shopping here. Everyone is always so kind and helpful. If…read morewe need help in finding anything they're always willing to help. Will keep shopping here if we need anything for our house.

This is a great store to have on Lahaina side. So if you're doing home projects you don't always…read morehave to make the trip to the other side. Plus this was my first time doing a buy online & pick up in store. Was super easy & made my shopping trip a quick one. Plus the employees are cool too. Will help if you need assistance finding something. I also got to use some coupons on my new cart so price wasn't too bad either.

This is an update to the problem I had a few weeks ago. The Lahaina Ace Hardware Store refused to…read moreabide by the emailed offer from Hawaii Electric / Ace and exchange my incandescent light bulbs for LED bulbs. It was a great offer, where Hawaii Electric wanted people to give up energy inefficient bulbs and use more efficient LED bulbs. Well, it's a great offer if the people at the store don't refuse to do the exchange and you have to purchase the bulbs instead. That's how it went down. I decided to write to Hawaii Electric and got a nice response from Kolia, who offered to investigate the problem. It took quite a while (like she had anything more important to do? Lol) but she finally got the message across with someone at this store that I should get a refund. Kudos to Kolia for her terrific attitude and efforts to get that straightened out. So, on the following morning, I returned to the Lahaina Ace Hardware Store. I didn't want to wait until the refund offer was forgotten. I asked for the manager (I had no "Karen" attitude) and Myrar came to the checkout. I explained my reason for coming and it was obvious that she had no idea that I should be getting a refund. Someone left this manager out of the loop. Fortunately, after some friendly discussion, Myrar agreed that I should get the refund after I handed over my bag-o-bulbs. Thank you, Myrar, for making this so pleasant. I'm leaving my rating unchanged, because someone left it up to me to convince this nice lady to do the right thing.

Tina went WAY above and beyond normal customer service to help us with our screen door project…read more We cannot thank you enough for your patience and service. You have exceeded all expectations and you were much more than "helpful"! We hope this gets into your employee file!!

ACE IS THE PLACE that saved FRANK B's A$$ when the YETI top broke and needed replacement one to hit…read morethe beach... Found ACE after researching online and ACE was YETI distributer so I headed in. Found what exactly what I needed and then walked around. Man this place was amazing and the help was exceptional when asked for assistance several people working actually assisted me. Should I need something again I'll be back..

Great shop they got everything. Great service the helpful hardware girls have knowledge and know…read morewhere literally everything is in the large shop. Local family owned since foreva.. great paint, hard nails, plumbing and even dog treats as it's really a full service variety store.

Take's True Value Hardware store............you are truly my HERO!!!!…read more If you folks read my Ohana Airlines review, you will see that I flew into Molokai to do a job for a bank. Upon landing on Molokai, the airlines lost / misplaced all of my gear, so I was there to do an important job, but had not tools, and even lost some specialty communications cables....... I had to think pretty fast on my feet, as not executing and completing this job was not an option.......... What did I do???? Of course I opened my Yelp app. to look for the closest hardware store in conjunction to where I was working. Low & behold, I found 3 places that possibly could meet my needs - 1. Ace Hardware 2. Take's True Value Hardware Store 3. Napa Auto Parts Store I first went to Ace Hardware, but they didn't carry all the tools that I was looking for...........then I did plan "#2" and went to Take's True Value Hardware Store. BINGO!!! Take's had all the tools that I needed to complete the task I came to Molokai to do! Looking at Take's True Value...........it kinda reminded me of a smaller scale City Mill. This hardware store is locally owned, clean, and besides tools.........they also sold other items like sporting goods, plumbing items, & electrical items too! Lots of free parking in the private parking lot, but I didn't have to worry about parking, as I walked over to the store from the bank. It's nice to know that even if you're on a remote island............you can still get what you need, and I feel so fortunate that Take's True Value Hardware Store was around when I needed them!

The staff here is very friendly, knowledgeable and helpful. As soon as we stepped into the store,…read morewe were asked if we needed any help. The shelves are neat and clean with a wide range of products. We plan to go back in the future.

Great customer service. The reps are always happy to help. Very knowledgeable and you never feel…read morelike you're a bother. Great selection of supplies and materials. If they don't have it they will tell you where to get it.

HARRY from lumber is THE BEST!! He should def be recognized for his customer service!…read moreWent here looking for specific items. Went on website and it did not provide in store location. Asked 3 workers and all pointed me in different aisles. Which at this point I had been walking around in circles. Larry, even though he was in lumber, took the time out and walked me to the right aisle to get a Husky lamp. He needed to get ladder and pull my item down which took him away from his duties. He then walked me to where the headlamps are and patiently helped me search for headlamps on the ladder as well. He never let me feel rushed or was a bother. Thank you Harry!

While the products are what's expected, the curbside service is unreliable at best. Over the past 5…read moreyears I've used the curbside service 3 times. Yes, I follow the directions on the app. Only once out of those 3 times did I'd receive my items outside. The two others, I had to go in to customer service and get them. Today was one of those times. Waited 10 minutes. No one. Another customer was waiting as well, so only two cars. I normally go in, but today I had my elderly mother, so curbside was more practical, but nevertheless I had to go in to get my one thing. What's the purpose of calling it curbside if I gotta go in to get it?

ACE is the place with the friendly hardware man. They got it all. Staff is very friendly and…read moreknowledgeable and funny. They remember you after one visit like the Ritz in New York... the paint is cheap and the lumber and potting soil is plentiful. The customers are local and friendly and the music is Hawaiian. They got everything but a small coffee shop where locals can talk shop and have a few laughs... and try out the BBQ grill and read all the weekly specials ... we need some entertainment and break up the routine ... as they got the space... Ace

Didn't get to visit the store, but I called looking for some marine parts. They don't stock those…read more The person answering was helpful and suggested other places that might have them. Much appreciated.

Given the sh*tty overall experience that I had at another well know place (won't mention the name…read morebut it starts with "air and ends with "gas" or "gas pro") I felt it only fitting to recommend my go to guys. Always good and quick service with consideration for all those who are waiting in line to pay and prices for propane is good. Hours accommodate most and just an overall well run local company for what they do. The few times I went elsewhere because I procrastinated or didn't want to drive to miyake and chose a closer spot, I left pissed off with a sore pocket. Mahalo miyake Lahaina and kihei! You guys da best!

From the owner: For over 40 years the name Miyake Concrete has stood for trust, reliability and excellent service…read morein the building industry on Maui. As a local family-owned company, we’re proud of this legacy. Now, we’re excited to embark on a new chapter – as part of HPM Building Supply, another local family business with deep roots in Hawaii. As of April 2023, we've unified under one brand as HPM Building Supply statewide! HPM Building Supply offers a full range of building materials for contractors, builders and homeowners.