I was tasked to plan my Dad's funeral in less than 1 week of his passing. I remember being so…read morestressed, tired,and jet-lagged that it was incredibly difficult for me to even make any decisions. Let me just say, without the help Charisse and BJ... I don't think I would've made it through anything. The staff at Ballard Family Mortuary specificallly Charisse and funeral director BJ provided my family and I with EXCEPTIONAL CARE. I can't thank them enough for the love, care, and support they have provided us during such a difficult time. From the first initial phone call... to the time of my fathers burial, BJ and Charisse made sure that everything was covered: flowers, program, obituary, and more. They both were so compassionate, kind, and very much patient. ( FYI- I am a type-A person, who ask's a lot of questions and clarifies more than once. ) Never once did I have to question about the care or the details of the services. In addition: My dad looked incredibly handsome and young in his casket- shout out to their make up artist! Most importantly, the services ran smoothly and I didn't have to worry about what was next. At the end of the services, I considered them part of my family. The only downfall is that we wished to have his funeral services on the weekend but couldn't do the burial due to low staffing at Haiku Memorial Park. Lastly, If you're looking for who to trust with your loved ones definitely consider Ballard Family Mortuary. I recommend their services and would give them a 10 star if I could.

Be clear that they just changed their name from Ballard to Dignity so you don't make the same…read moremistake. Shame on them. They did not respect our loved one's body. They picked him up in a cargo van with no air-conditioning and put a plastic cover over his body. Wish I was in the state of mind to take photos of this disgusting treatment The sad thing is they have a hearse but were too lazy to send the hearse out. I hope all the ghosts of the mistreated dead people haunt them.

I am from California While on travel to Maui , tragedy…read morehappened I was so at a loss. But this place helped me what to do at timely manner. Price was so reasonable. . I'm still waiting for death certificate that was delayed not because of Norman but because of medical investigation. I am so glad I chose Norman Special thanks to Alani who responds me right away whenever I have questions. She is very efficient and very helpful!!

After calling the other Mortuaries in town and finding them strangely unhelpful, I contacted Donnie…read moreat Norman's and knew within three minutes that I finally made the right choice. Caring, informative and patient, Donnie walked me through the process and began the final arrangements making things much easier in a difficult time.

Death. When that happens on Maui, you have the choice of two funeral "homes": Nakamura's or…read moreBallard's/Borthwick. I personally recommend going with Nakamura's as we had an absolutely inexcusable, horrible experience with Ballard's when my dad passed away (see my Yelp review). FUNERAL PLAN: Now that my spouse and I are middle-aged, it was time to start paying for our funeral and boneyard plans. We met with a friendly gal by the name of Nicole at Maui Memorial Park who helped us set up our plan and made sure we had arrangements strictly with Nakamura's and not awful Ballard's. We went through all the steps and made monthly payments. FUNERAL "HOME": Only in Hawaii do you have mortuaries and not traditional funeral homes like you find in the mainland US. While I can't comment on planning a service here, I can give my perspective as a grieving guest. If you're a non-religious family, this place is perfect as you can bring in anyone you want as far as leading the service. Parking can be a problem especially if you have a large family or if the deceased person was well known. There a few stalls on the lawn adjacent to the building and some in the back. It looks horrible with all the cars parked right out front but what are you supposed to do? There are unofficial street stalls along Lower Main Street but park at your own risk with Maui's terrifying driver skills. A small reception area greets you upon entering, good enough for a small 2-person table to collect cards. The main viewing room has a church-like setup with rows of pews split into three sections. Lighting is bright and not very ambient but the acoustics are good. Numerous split a/c units kept the room cool. Another popular local tradition is to feed your guests after the service. They have a small room with communal tables towards the back of the facility. Local catering companies do this all the time so set up/breakdown is usually a breeze for them. OVERALL: Trust me, go with Nakamura's for you or your loved one's home-going ceremony.

Communication is really bad. Called them about a services for someone and they never called me…read moreback.

Incredibly thankful for the assistance of Mark Shaffer for his professionalism and expertise in the…read moreprocess of finalizing our grandmothers Cemetery arrangements along with the compassion and care from Patricia Puana. A special thank you to the Cemetery staff, Roland and Jonathan for their fast and efficient closing at the cemetery site while keeping all of us safe. We appreciate you all

The place us beautiful. The view is exceptional. The place is well maintained. It doesn't look like…read morea cemetery, it looks like a beautiful park. I'd like to get buried here. It's beautiful to look at.

We are so grateful that we found Julienne to officiate our wedding ceremony. From the very…read morebeginning, she made the process feel easy, personal, and meaningful. She took the time to understand us as a couple and created a ceremony that felt genuine and special. On our wedding day, Julienne brought such warmth, professionalism, and aloha spirit to the ceremony. She helped make the moment unforgettable, and many of our guests commented on how much they enjoyed and appreciated the ceremony she performed. If you're looking for an officiant who is caring, thoughtful, and truly invested in making your day memorable, we highly recommend Julienne. Thank you for helping make our wedding so special! -- Donny & Kelly

I don't know how I got so lucky finding Rev Julienne. She made our day to renew our vows so…read morespecial. She loves what she does and takes great pride in her work. She was extremely responsive, she will customize the ceremony for you and walk you through the process. She is in the moment and lives aloha in her work. Can't recommend her enough... Mahalo Rev Julienne, Yvonne & David

Wow! what an amazing experience with Brenda ,helping us connect with my deceased parents for some…read moreclosure she's really good at it and looking forward to her helping us again soon. Thank you

A-MAZING! That's…read moreall I can say, after sitting down with Brenda for the first time. I've found that some gifted psychic mediums may focus on just one area of expertise - and then when you are looking for another service, you have to start over with someone else. Brenda, on the other hand, can do it all - and she's the real deal. A natural-born and gifted channel, psychic and medium, Brenda's skills are broad and can include readings with deceased relative, finding lost pets and people, living pet communication, energy clearings, inspiration soul purpose readings, past-life regressions, you name it - and MORE! Brenda's refreshingly frank, no-holds-barred approach was very welcome, and I will be using Brenda long-term to work on areas in my life in which I wish to super-charge improvement. Stay Blessed, all!