I was looking for a restroom for my wife while we were charging our car, and I came in when the…read moreattendant greeted me, I explained the situation and she said "we have a *women's* restroom" with disdain needless to say my wife and I went elsewhere.

This was my second and last time going into this location in Prescott. Unless you are an…read moreestablished customer, you're treated like a peasant. I was looking for some particular and was totally ignored. The women working there were all over their regular customers that were in the store. Not even a hello or welcome was uttered to me. My money spends the same as anyone else's and I'll take it where it's welcome.

The service was always good. But be careful with buying their accessories. I bought a tempered…read moreglass screen protector for my iPhone with a lifetime replacement program, not that long ago. I went in today to use it and was told AT&T no longer honors it. Best to stick with the iPhone accessories.

2nd time in for upgrades. Last year I got charged for 2 phones due to incompetence and took forever…read moreto reverse charges. This year, a simple upgrade with only one staff member who hadn't even taken a break after working all day since 9am and it was now after 4, but was pleasant even after several customers leaving and I guess returning with one kind enough to bring him some lunch. Back again today because the register broke yesterday for 2nd transaction and asked to come back next day. 2 agents today but 2nd guy just walked out for lunch leaving 1 guy to continue with complex customer in front of me. I had a simple register payment. A simple pay on taxes because upgrade payment went through yesterday but computer broke for 2nd payment of taxes. Save your time and go to Phoenix which was seamless on my upgrade. Now going through another cancellation of original payment for same issue a year ago that took forever for payment reversal for a whole new $1600 phone I didn't purchase. It shouldn't take hours to do a simple upgrade. Nearest At&T is Phoenix so don't deal with an AT&T authorized dealer. A big difference apparently. Stay away and go to Phoenix if it's not an emergency!!! Terrible way to spend 2 days and get payments reversed or a new phone. The worst not an isolated incident

Customer friendly and everyone is so pleasant. Enjoy…read morerunning in and picking up what I need. Neatly stocked and very helpful if I need help to find anything.

These 5 stars goes to Brad. He is a patient, kind and hard working employee. He did not complain…read moreand actually accepted that HE WAS THE ONLY WORKER IN THE STORE ON A SATURDAY AND KEPT A GOOD ATTITUDE ABOUT IT AND DID NOT COMPLAIN ABOUT IT NO LESS! So I am going to complain for him. As far as the way this Dollar General runs this store...I am giving you a Negative 5 star rating. To the suits that run this store...GET IT TOGETHER MAN! You take such of advantage of these primo employees. STOP THE MADNESS and hire more folks. There were long lines with only Brad there to serve the customers. Lucky for you Brad was a trooper and managed to handle it professionally and graciously.

Super sweet employees, greeted me right as I walked in and made conversation at checkout. Would…read moredefinitely come back if I lived in the area.

I would like to share a traumatizing and embarrasing experience due to one associate at the 1100…read moreAZ-260 Ste D-3, Cottonwood, AZ 86326 location. I came to this Sally Beauty location to get haircare products like I do back home at a Chicago location. I came in; asked questions about a hair mask; and purchased my items. I left the store and went to Fry's (which is in the same plaza) to buy groceries with my friends. Some minutes after, THREE policemen approached me INSIDE the grocery store indicating that it was reported I stole a 3 dollar facemask from Sally. The latter happening in the middle of the grocery store with people all around which made it EXTREMELY embarrassing. I explained to one of the officers that I did not purchase a facemask and opened my Sally bag showing my items - a container of Cantu conditioner and a coconut hairmask. The same policeman asked if I had a receipt. I stated I did not. He asked why not and I responded that I did not ask for one - which is a common occurrence in retail. He requested for me to go back to the store to clear the whole issue, which I agreed. At that moment, as a minority - I am Caribbean Afro-Latino -, I was extremely anxious and feared for my life because of the country's current political climate. I would appreciate for whoever is reading this to imagine what it would be like to think that you were about to be arrested or even worse, be killed, on the day of your birthday due to a wrongful accusation of stealing a 3 dollar facemask. We got to the store and I was immediately accused by the associate of stealing a 3 dollar facemask. I informed her that there was a misunderstanding and showed her my bag with the items I purchased. She stated to have seen me grab the 3 dollar mask and put it in my bag when I walked to another part of the store. She went on and reported to have been able to see the facemask in my bag when I left the store. I do not recall the associate's name, but I can describe her. She had fair skin, framed glasses, multi-color bangs, and brown hair. She was working the same shift as another associate who had black and green hair. The associate that accused me checked out my friend's items on Register 2 (which is the receipt information provided). I attempted to find her actual name on my friend's receipt, but was unable to find it. I spoke with friends of mine who work in retail and they informed me that an employee is to approach an individual suspected of stealing - unless Sally has a different policy. After she finished with her blatant accusation and me attempting to explain it was a mistake, one of the officers asked her what she wanted to do. She stated that there was nothing that could be done, but kept indicating to want the item back. I offered to pay for the missing item in question to clear the issue. She indicated that it could not be done because "it would throw the inventory off." I consulted with friends of mine who are managers in retail and they stated that unless Sally has a different policy in inventory management, the inventory can be manually adjusted. I suggested to look at the security cameras together to proof my innocence. She interrupted me before I finished my sentence stating, "I don't have access to those." All solutions I was suggesting, she kept shutting them down. The officer ended up suggesting to not come back to the store. This was one of the worst experiences in my life and even when asked to never come back to this location, I already have scratch out Arizona as a travel destination and will be informing my family and friends about this disturbingly traumatic experience. The whole sole reason I wanted to visit Sedona was to heal from these types of experiences that are deeply hurtful.

Kept us waiting for over 10 minutes after opening time, until we decided to leave. Don't know if…read morethey've ever opened.

Nicest sales associates in the world! Love this store!read more

Service from employees and there approach to any task or questions were done with a professionalism…read morethat didn't make one feel judged but welcomed.

A real to goodness store where everything is $1.00 before tax…read more Smaller than I had hoped for, but a nice selection none the less. Freezers and refrigerators full of food. Lots of food items, snacks, etc... Glad we have competition for the other so called dollars stores in our area. Staff seemed distracted the day of my visit, but were probably recovering from a busy day. It is located in a strip mall behind the McDonald's on Highway 89 next to Shopko

There were three females working this evening and it seemed like they really enjoyed working…read moretogether... which made for really jovial, happy energy when I walked in. To top it off their customer service was awesome. I work in Prescott and usually go to the dollar tree there but I'm thinking I'm going to be just as open to coming here as well. The manager did a great job hiring.

Service plus personnel working leave a lot to be desired…read more ***I was changed from one plan to another without disclosure. I was on the family plan with my daughter and when he changed me to " a Cheaper " plan I lost all the that I was grandfathered in from the other. *** I worked with William for an hour and 40 minutes to get a new phone only have to have everything canceled because the phone he gave me was not an In inventory. He called support and they cannot help them either! Seems to be one of the first things you would do is check the phone out of inventory before you gave it to somebody.

Screwed up my account and didn't seem to know what was going on. I had to explain things several…read moretimes, and still messed up my trade in.