Each staff member I've dealt with at this store is knowledgeable, professional, and patient. They…read moregreet you with a smile and address your needs as quickly and efficiently as possible.

This is why you should not go to local Verizon stores..... They are passing on used phones as NEW…read moreONES!!!!! I wanted to upgrade my 1Phone 8. Becca came out with an "opened-unsealed box...iphone 14 was all that they had, in black. The box the i14 came in was not sealed and was not even the same model!!!! The box is for Iphone 16e!!!!! I decided I did not want to pay for something I did not want. I would be more satisfied with a newer version and in a color that I want. I went in the next day and asked if I could exchange for a i17, and Rebecca said of course, we can order that for you and She reactivated my old iphone 8, I left the store with the i14 and a dummy phone #. I left the phone in the box in the shopping bag that she gave me on the floor board of my car all week. I came back to pick up the i17 in lavender. Rebecca takes out the i14 to inspect it and finds a little pinhole, not even a scratch and would not exchange it for the i17!!!!! I walked out, and called Verizon customer service.....Now I am being charged for to phones at full price!

I was on my way to Optimum in Sedona to get a new phone and decided to go to T-Mobile in Cottonwood…read moreas it was closer. Evan helped us and he was amazing. Explained everything, didn't try to upsell us and was polite, professional. I will definitely go back to see Evan.

The guys have helped me get my internet fixed 3 or 4 times. I'm kind of rude but they understand it…read moreand fixed it! Thanks again!

My laptop was possessed! The Tuff Techie team, properly…read morediagnosed the issue and corrected it. There was good communication between us. I would definitely recommend Tuff Techies. Thanks.

I always get good service, I always call Tuff Tech to solve my computer and software problems.read more

I was having some unbelievable trouble with Optimum internet in my house, and I couldn't get my…read moreprinter to work, either. With Ryan's help, I got up and running. They are professional, and they know what they're doing. They will actually also come to your house if you need them to. Thank you, Ryan. I am so grateful to you!

I made an appointment thru Apple to get my iphone battery replaced. When I got there they seemed to…read morehave no record of the appointment and had me fill out paperwork. They didn't have the battery in stock so they ordered a new one. They never called to tell me my part was ready. I called a week later and made an appointment to get it installed. Had to fill out the same paperwork again. Two hours later they told me they had ordered the wrong part. I told them I would get it done elsewhere. Sorry to leave a bad review but the guy expressed no regret and didn't care that I was taking my business elsewhere. They seem very disorganized.

I've been taking my PC to PC Simplicity for many years going back to when KC first owned the…read morebusiness. In spite of his passing and a couple of owners who have taken over the business, they have kept it as professional as always. I recently took my pc in for repair after my external hard drive busted, though my hard drive was not repairable, Ian (who I met with) gave it a heavy general cleaning, removing several malwares. I was very happy with the way he handled everything. I will continue to use PC Simplicity for many years to come! ~ D. Wall

Amazing group of people who actually know what they're taking about and will take the time to do…read moreyou right. Brought in my laptop with issues after a battery replacement. Went though it and showed me that the issue wasn't the battery, but a heavily damaged motherboard after having it worked on at ReConnected.

Terrible experience. I needed the amp plate to my JBL subwoofer evaluated and repaired. Came across…read moreA-V Electronic Service / Jeff Ostroff on ebay. Sent him the amp plate and prepaid him to diagnose what was wrong and the cost to repair. Then, prepaid him for the repair. Then, 4-5 months go by with his periodic reassurances it was almost fixed; just 1 more problem. Finally, told him I wanted my property and my money back. Ultimately, had to file claims with PayPal but they did get my money back ($$$). He still has my property. Stay away from this place.

This place constantly shows up on my Maps app for no reason. I'm guessing A-V Electronic paid for…read moreadvertising which has now become a daily nuisance for me. Solely based on this I will never utilize their services as this is a RESIDENTIAL address only a few houses away from me IN A GATED COMMUNITY! Not the place for a business to be advertising and I'm sure the HOA will agree.

I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

So Optimum continues to exceed expectations regarding poor service. After posting that it took a 31…read moreminute call to cancel my service, I returned my equip on June 6, and guess what? On June 15, they charged me $114 for another months service. Thankfully, I insisted that their rep give me a receipt for the returned equipment, and my credit card company immediately credited my account. The rep didn't want to print a receipt, saying it was "hard". Very poor customer service, glad I'm done with this company forever !