I had an appointment for an oil change and car inspection. As always, John the manager was great…read morealong with the mechanics. Very experienced repair shop, honest, accommodating and good customer service every time. I appreciate it! A. Brown

The site to write complaints is inadequate and infuriating. Tried to send my complaint by email but…read moreit was undeliverable. Anytime my car is operating top notch before inspection and it fails with no apparent symptoms, I get suspicious. My car failed due to a broken right sway bar link, so I had it replaced at what I thought was a high price for the part. I asked the manager if this was for one side or both and he said just for the right side since they were left/right specific. This didn't make sense to me since I repair items that are paired like pads and rotors at the same time, Nevertheless, I consented. While I waited, I observed the manager and the serviceman with their torches near the left sway bar link.?? Didn't think nothing about it at the time, nevertheless driving home I heard noise from the rear that wasn't there before. The next day I looked under the vehicle and saw the left sway bar link disconnected at the top. I bought the part for 18.99 + tax and installed it myself afterward. According to the DEX FS maintenance package, I'm not sure the tires were ever rotated, and washer fluid was listed as added and charged when I had filled it myself the night before. The way I am, I don't bother reconciling grievances, I just don't return. I am inclined to say that my store experience has left me not so much as accusatory as I am suspicious with a lost sense of confidence in Midas. Since I do a lot of repairs myself, I do not come to Midas a lot, but you have lost a customer for oil changes. Mark M. (Cicero Store)

Terrible Experience - Complete Waste of Time…read more I made an appointment at Dunn Tire for a noon alignment on my truck. I was told it would take about one hour. After three hours, they told me they were just pulling the truck in and it would be ready in another hour. I came back an hour later--four hours after my scheduled appointment--and the truck still hadn't even been touched. To make things worse, the staff gave me attitude instead of an apology or any real explanation. I rely on my truck to work and earn a living, and they completely wasted my day. Absolutely no respect for my time or business. I strongly suggest not trusting this place. If they can't honor a simple scheduled appointment or communicate honestly, I wouldn't trust them with anything else.

Another win for dunn tyres. Although snowed under with work, they managed to squeeze in an…read moreunscheduled repair for me and charged me $7...can't beat that. Thanks, Mark, Jim and the team.

I want to rate John's Auto a 10 but the site doesn't allow me to. My first experience with John's…read moreAuto was 2 years ago. They did my inspection for my registration. Their customer service is top notch along with their mechanics. I found out that my cabin air filter was absurdly dirty. Supposedly my dealer had changed that on a service call. I needed a new muffler and they replaced that. When I needed new tires, I knew who to contact. Once again, they were super friendly and scheduled me at my convenience. They gave me an excellent price for my four new tires. On top of that, my first rotation was free. I went today to have the rotation done. When I arrived for my appointment, they took my car immediately to do the job. When you need service on your vehicle, call John's Auto. You will immediately hear the friendliness and customer service the minute they answer the phone. Your vehicle will be taken care of like they own it and the price will be beyond belief.

Myself, my brother, my best friend Al, all use John's Auto Care center. We are all very happy with…read morethe courteous service and prices at John's. We all highly recommend them for your auto care.

It's hard to find a good mechanic, but I was fortunate to stumble on this place. They provide great…read moreservice, are willing to spend time to troubleshoot,, work quickly and efficiently, and the cost seems appropriate. I see prior negative reviews, which are entirely contrary to my experience (and suspect they may be from different management). Very low pressure, they keep you updated, and the work is done quicker than expected. I was a customer of Tobin's back in the day, and didn't think I'd find another garage I could similarly trust - these folks definitely stepped in.

Amazing service. I…read morewas having tire issues and brought my car here. I'm so glad I did. I called first, explained my tire issues and they told me to bring my car right in. I headed over. There was no wait. They asked for my information and took my car in immediately. They fixed my tire rim and sealed my tire. They showed me my tire and the rim on my car before they put it back on. I'm so glad I stopped in. They were professional, friendly and quick. I'd highly recommend bringing your car here if you're having tire issues.

Loved it here! They were friendly and knowledgeable…read more I had to get new tires, brakes and wipers. I'm glad I took my car here and I'm content with the service they provided. I'd definitely come back here if I was in the area.

I botched a home repair and they were able to get it fixed for a reasonable price. They offer…read morepersonalized service and are people oriented!

Hank Perry and his team are fantastic! They have excellent customer service and always resolve any…read moremaintenance or issues I have with my car. I'm a longtime customer and I would definitely recommend Hank's shop!

Good: 1. I was able to have my vehicle seen the same day…read more Negative: 1. The issue wasn't completely fixed. (My issue was a tailgate that wouldn't open. They got it to open, but it wouldn't lock. They did offer to look at it again in more detail if I could leave the car. While I wasn't pleased, I didn't have time to leave the car. I drove home, used the tailgate once and it stopped working. This time it wouldn't close. I called back to find out where the release was that they used to open it, no answer. Left a voicemail and haven't received a call back. I called again later that day, a few rings and it went to voicemail. 2. Charged a 9/10 of an hour of labor. Here's why I do not feel it was worth the cost. First, it wasn't completely diagnosed so I didn't know what part was causing the issue. Next, the recommendation that it's okay that the tailgate can't be locked is not ideal. Would you feel comfortable having your lived ones return to a car that wasn't locked? Finally, it wasn't fixed. I opened it once, then it wouldn't close. I ended up taking it to the dealership and while it cost more, they also are replacing the latch. Last time I go to an independent service shop. Paid for time spent without a diagnosis or a suitable repair. I could have guessed it was the latch that needed to be fixed.