Customer service at this location has really gone downhill. The office just seems very unorganized. We've been customers for 12 years, and were always happy until about a year ago. Would have been 4.5 - 5 stars then. read more

This facility is to be avoided. The prices and customer service are not in line at all with what I would expect. Updated: This location is no longer STS but now Mavis Tires. I haven't been there since the change but hopefully the change is for the better. read more

Please be "aware" not" to Trust S.T.S owner At this Hazlet Location on 35 south, next to McDonalds.They will" Take you for a Ride. Keep your wallet, go somewhere else. read more

The service and care given to me was exceptional and over and above any other auto service place I have ever been to. I called ahead and asked if they could get me in quickly and when I arrived, Chris, Assistant Manger, and Dan immediately put me on the lift. After being told by two previous oil change places that brakes were needed on my car, I asked to not check the brakes and just replace them as I was in a hurry. After an hour I returned and Chris informed me he did check the brakes and they were not needed at all. All materials were in good condition and they should last me at least another year. Mavis Tire did not get a sale that day but they received a customer for life. I was even able to go grocery shopping while work was being done and Dan allowed me to temporarily put my cart in the store. They even returned the grocery cart to the store for me. I felt like a queen for the day. Thank you Chris and Dan! read more

The guys are nice at this location, but they do tend to try to always want you to purchase an additional service that you may or may not need. Best advice I could give is always get a second opinion before committing. That's why I always keep all my service records and everything is up to date with my car, so just in case they present something to me, I already know if it's been done before. read more

This place is hands down the best. It takes a while to get your car back- but isn't it worth it when you can trust that your car will be reliable? Great customer service, everyone working there is direct and to the point. Competitive pricing- I've gotten brakes, rotors, oil changes, shocks, routine servicing (tune ups, air filters), battery, tires, and more throughout 3 years. I have an older Mazda 3 with over 100,000 miles on it, and they've worked with me on planning my car's services when I was worried about what I could afford (what needs to be done today, what I can do next month, in 3 months) so I can save up and get services done as needed. My car is still running great, I commute 2 hours a day on highways and I trust that this crew will keep my car up and running as long as possible, and will be done honestly and fairly. read more

I have been to this location a few times for some replacement tires when mine have had punctures or gone flat. The time to perform the service is pretty quick. I have never had an issue with this location and wouldn't hesitate to return for other mechanical services. read more

Had to 1 star in order to post my review, Made an appointment online for 1230pm to have front brake pads done, first they never got my appointment, so when I go there they tell me 3pm will be done. Get a call from them at 239pm telling me all this work needs to be done for a total of $675, I tell them just the front brake pads again now they are telling me another 2 hours after telling me would be done by 3pm, so now 3 turns into 5pm. I would NOT recommend them to anyone nor will I ever take my vehicle there again! I give -5 stars. read more

Let me begin by telling you that my experience here ended with me having to call the local police. I went in for an estimate on 6/18 and was quoted $80 to mount and balance 4 tires that were being shipped to my home. This was still $5 more than firestone was charging but it was much closer to my house. So I came back on 6/20 with the tires and agreed to the $80 price. I dropped the car off at noon and was told it would be done by 5pm. I came back at 5:25 pm and the car was still in the same spot I left it untouched. This annoyed me slightly but they assured me they would stay until 7 pm and finish the job for me and 3 other customers they did the same thing to. So I waited. As they were finishing up, they asked me to "cash out" to which I agreed. They told me it was going to be $40 per tire plus tax equaling $160+ tax to which I was outraged. This was DOUBLE the price we had agreed on. I told them I was not going to pay that. Pep boys across the parking lot was charging $25 a tire and I would have easily taken my car there before paying 40$ per tire. These were 17" factory Infiniti wheels with hancook tires. The manager Gino was so rude and obnoxious and kept telling me I was "trying to play him and I was a liar". Real good customer service. So it took me calling the local police and and explaining the situation. The police officer made him charge me the correct price. The police officer told him he would call corporate to ask and the manager Gino sat there with a dumb look on his face and just said he would charge me the $20 per tire. I did not end up leaving there until 8:30pm just to have the right thing be done. Do NOT take your car here these guys are a rip off and try to overcharge you to take money for themselves. I will be calling corporate to file a formal complaint against these panhandlers. read more

I had to leave a different mavis because of poor customer service. But soon as I got to the hazlet location i was welcomed with a big smile and immediately felt better. They staff was super friendly, and helpful! Got a reasonable price and the wait time was not that bad. I will always go back and recommend them to my family and friends! read more

Don't go here unless you enjoy being screwed over & wasting your time. No matter what you go for, they ALWAYS try to convince you to waste money on some (conveniently timed) new issue. Went for an oil change & to get my car checked because other lights went on. Found out my O2 sensor had to be replaced. Paid the 260+ tax to have this done, and hours after leaving my lights went back on. I went back and they said my other O2 sensor needed to be fixed now. When questioned on how they didn't notice this when they checked the day before, they said usually both sensors go out at once but that they didn't check it. Didn't go back, but my maintenance light went on a week later so after going to a new place, they told me this location didn't reset my light, that way it would turn back on and I would have to come back sooner to spend more money. The time before this when I went in for an oil change they recommended paying x amount of money to get my brake fluid flushed, but somehow didn't recommend it next time I came in. If that was so much of an issue, how come it no longer mattered the next time I came in? They try to get you to spend more money no matter what you come in for, which the location in Keyport never does. Don't go here. Awful service and always trying to screw people over. Try the Keyport location instead, much better service at that shop. Would give 0 stars if I could. read more

I recently had a slit in the side of my tire in my truck, i went to Mavis auto on route 35 in Hazlet. It was a Tuesday at nearly 5:45 p.m. when i walked in , obviously in desperate need to have tire fixed. Fella says, sorry but we are cleaning up and closing. I asked couldnt you just throw my spare on, i would really appreciate it. No can do. So tell Mavis , are your store hours til 6:00 p.m. or are they til 5:45 p.m. because it means your employees only work til 6:00 p.m. Your hours ARE til 6:00 p.m., THAT is when your establishment closes, and employees get out whenever they are done with the days closing tasks. POOR POOR customer service Mavis read more

Got a battery here since car wouldn't start in parking lot. Three months later the battery failed I had to get a new battery. What a joke, would never go here again. Very disappointed. read more

We just got our new tires done at the Mavis Discount Tires on 35 in Hazlet (where Shoprite is) today. Well, we got there earlier than the call to pick up and our car was still on the lift. We watched them do the mounting and balancing and pull the car into a spot. Got the call that the car was done. Both my husband and I noticed they didnt do the alignment. Obviously. He went in to pay and the invoice had the mounting, balancing, and alignment on it. He asked the guy at the desk when the alignment gets done (playing devils advocate) and the guy said after the new tires are on of course. My husband said that they pulled our car out (literally next to us where we were parked) immediately after they lowered it from the lift and no alignment was done. The guy was quick to say that there was a new kid back there and did remove the charge without argument. My issue is how many more people arent there watching their cars get done and charged for work not getting done. It was $100 charge removed for us, but unfortunately not for most I am sure. This is just a heads up. You might want to watch your cars get done there. We will not be going there again. read more

This place is terrible. I called and ordered 1 tire and they told me that they had to special order the tire so it will take 3 to 5 business days. So i had a reservation at 8am on monday. So i took the day off of work and went there at 8am and they told me they didnt have the tire. And i had to wait for them to get it from another store. "It would be there by this afternoon",and they will call me when it arrives" i still haven't receive that phone call back i had to reach out to them and now they are telling me i have to wait another 3 to 5 business days for tire to come. Wit h i thought i waited for that already. So now my tire will not be ready for a whole nother week! I have a child and it is hard to share my wifes car for a week. When she needs it for the baby(emergency).... well that being said this place is horrible service, they lie because they just want you money and they dont give a shit about theyre customers!!! read more

Be very careful... They may be good for oil changes and easy repairs, but I ended up spending a lot of money for multiple misdiagnosis on my vehicle. Had to bring car back multiple times and car was returned to me without being properly tested that the repair fixed the problem. Even worse, the work was not done properly which caused more problems down the road. If your car is out of warranty and you plan to keep it, steer clear of these people. I would also add it is my opinion that they overcharge for inferior parts. I was left with a feeling I was not getting the whole story. read more

Mavis Tire (formerly STS Tire) has been my service center of choice since they opened. I've read numerous postings on this site and am bewildered of the negative Yelps posted. From someone who (myself) doesn't know anything about automobiles i have never experienced anything but polite and courteous service at the Hazlet location. Bill the store manager was a good choice of Mavis Tire. He is always polite and ask what's wrong with my vehicle. In one example I told him I have no idea but it needs his best mechanic. He called me 45 minutes later to say the news isn't good. They used a code reader that confirmed a miss firing and used a mechanics stethoscope to try and isolate the engine problem. They concluded that it appeared to be a broken connecting rod on a piston and would require major surgery. They suggested i return the vehicle to the dealer since the engine was still under warranty. I did so and the vehicle manufacture replaced the motor. AS IN MOST CASES, COMMUNICATIONS IS A VERY IMPORTANT THING. TELL THEM WHAT YOU THINK IS WRONG AND ASK THEM TO TEST DRIVE WITH YOU IN THE VEHICLE! Now you and they have a complete understanding of your complaint.TO THEIR CREDIT, WHEN YOU ASK FOR A SPECIFIC SERVICE LIKE WHEEL ALIGNMENT THAT'S WHAT THEY DO. THEY DON'T CHANGE YOUR MOTOR OIL AND FILTER AND TELL YOU THEY ALSO REPLACED YOUR SPARK PLUGS. THEY DO WHAT YOU REQUEST OF THEM. They are a very REPUTABLE shop. If the mechanic finds something thats apparent Mavis will call you to determine if you would like the additional work done. ALWAYS COMMUNICATE AND ASK TO HAVE THEM ROAD TEST YOUR VEHICLE REGARDLESS OF WHAT SERVICE CENTER YOU CHOOSE, WHEN YOU NEED OTHER THEN TIRES OR A ROUTINE OIL CHANGE. read more

My battery was dead. Called Mavis at 4:50 PM and was told to come right in. They tested the alternator- all good - and replaced/installed the battery all in about 30 minutes and at a great price. I was extremely satisfied in all respects. read more

Definitely coming back here! Came in to have a leaky tire looked at, they said it was going to take 20 minutes to get me in, but they took me in about 10! They were very honest, the first place I went to where they didn't even bring up the idea of a new tire. Fixed it in about a half hour, but the plug in a good spot( I once had a plug put in on the side of the tire, which is NOT a good way to fix a puncher). The price was very reasonable at 32.50$. Everyone that worked there were very professional! read more

I made an appointment at 9 am this morning and drove to the store within 20 minutes. Once at the store, the associate had no idea that I had an appointment scheduled, and proceeded to tell me that I spoke with a "call center associate," and they didn't pass along my appointment to the store. During this time I explained to the associate that my steering wheel was shaking back and forth at speeds over 65 mph, I said that I think I need a wheel alignment, and the associate agreed with me. At that moment I decided to leave my car there for service and return later. I was called approximately 2 hours later stating that my car was ready for pick up (during this call I asked if they could check the air pressure in the tires and add if needed), upon my arrival I asked the associate how off my alignment was, and was informed that "it wasn't off by much." At that point, I paid for the work and went out to my car. Upon opening the car door I noticed that my carpet floor mat was covered in oil. I proceeded to go back into the store and ask if the mechanics use temporary paper floor mats when working on customers cars. I didn't receive a response from the associate behind the counter. I was told that they would clean the floor mat, after about 10 minutes I was told that it was cleaned, and could go home. Once I got in my car the smell from the chemical that they used was so strong that it made me dizzy and needed to open all the windows. I proceeded to drive home despite the smell. On my way home I felt the same shaking in the steering wheel that I brought the car in for, so I then turned back around, and went back to the store. When I arrived back I explained to the associate behind the counter that I still felt the shaking, at that moment he told me that the wheels needed to be balanced. I asked why I wasn't told that when I brought the car in initially, and his response was "you told us that you needed a wheel alignment." My response was I explained the issue that I was having, and that if my diagnosis was incorrect a correct suggestion should have been made at that point. A different associate then took my car for a test drive to duplicate my issue, upon his return I was told that I needed a wheel balance. During the time that the wheel balancing was taking place another associate came over and tried to sell me on purchasing new tires with them (which I declined) based on the treads were low. After the balancing was complete, I proceeded to visually inspect my tires as the tires looked as if they were in desperate need of air. I drove straight to the Wawa gas station where I added air to all 4 of my tires (one of the tire's air pressure was down to 18). I have used this location's service a hand full of time over the last 3 years, this will be my last time ever using them for ANYTHING. read more