Kevin and Chris were fantastic. Answered all my questions with patience and kindness. Went out of their way to accommodate me

I had a flat and had my car towed to Mavis. I ordered my front tire from Amazon. First of all Mavis for days couldn't figure out how to release my spare from my SUV. One employee even asked me. I told him to google, YouTube or ChatGPT it. They still couldn't figure it out. In the meantime I dropped off the new tire. They then call me to tell me I ordered the wrong size tire. I checked the sizing on the door of my SUV, and my Amazon order. I had indeed ordered the correct tire. I originally had all 4 tires put on at Mavis about 6-9 months ago. They told me I must have had the tires rotated. I NEVER had the tires rotated. They put the front on the back and the back on the front. So now I have to order another tire. I then spoke to the manager and told him the situation and that my car has been sitting there for days. He eventually figured out how to get the spare out to the compartment. I had the new tire delivered to Mavis. I went in and told them that they have to now correct the mistake that they made months ago. They have to put the back tires on the front and the front tires on the back ( they are different sizes). I then get a call from them in the morning to let me know that the tires are on. They also told me I have fluids leaking and they want to flush I believe the carburetor. Not for anything, they couldn't even put tires on correctly, or release a spare tire. There is no way that o would EVER let Mavis touch my car!!! read more

I called Antrez at 11 am and told him I had a tire that needed repair and it I could just bring the wheel in as it was already removed from the vehicle. He told me he can do this in about 10 or 20 minutes. So I went over there then he told me come back in an hour and a half. No one else was going to do any better so I took his deal. So I come back in an hour and a half he says I can get it on for you and install it within 30 minutes. That was at 2:00. I finally got my car back at around 3:30 p.m. so much for his 20-minute estimate. This was some real BS and I will let everyone of my friends on social media know about it and I will never come back here again. read more

avoid at all costs. had been going here for years but no more. Installed struts, car making all kinds of crazy noises it didn't make the day before. Mechanic said - quote - 'I don't know what it is' and suggested we replace the front brakes. Now I have to find a real mechanic to fix this read more

Went for a new battery for my car. Bought a 5 year battery for 269.00. On top of that they charged me 40 dollars to install and 12 dollars for shop supplies. I left feeling ripped off. I told him advanced auto puts the battery in for free and doesn't charge any shop supplies, he said we're not advanced auto. I said you're absolutely correct you're not. Never stepping foot inside this store again. Final price for the battery was 343.74 was 73 dollars higher than advanced read more

Got shocks they rattled made a appoinment went next day said they could not help me nick that works there is a big liar dont waste your time go elsewhere read more

Only come here if you have a nail in your tire because that service is pretty good. Otherwise look elsewhere for any automotive maintenance or repair . Took my fiancés car here . Made the mistake of letting her drop it off and somehow full synthetic was put into the vehicle . The car takes 3.8 quarts and the total came to $90 . They threw in a 20$ coupon out of sympathy. It would of been over $100 lol... Complete rip off , first off the car doesn't require synthetic and even if it did I could go buy 12 quarts of synthetic for 60$ . They tried to tell me all the benefits of synthetic like it was a favor . Can't wait to see how management replies to this review . I'm not asking for a free oil change at all . 65$ would of been high but tolerable not $90.... Won't be taking any cars here anymore . FYI they lied and said they asked her about synthetic and prices went up and haven't been below $50 in years ... previous invoice for March was for $45 regular oil which we wanted. You charged double for the oil change and used synthetic when it wasn't asked for and now will lose out on multiple car services. read more

Mavis Discount Tire - Receipt - Tires Near Me - Toms River, New Jersey

Had nail in tire, took it to Mavis for repair,They patched tire.2 days later on highway tire went flat and had to have it replaced.Mavis claimed that since it lasted 2 days they were not responceable...Filed complaint with main office, they said no they were not responceable...They were nasty,made no attempt to compromise. Will never use them or recommend ever. read more

I made an online appointment for a front end alignment. I received 3 confirming emails from Mavis. Arrived for my appointment to find there was no record. Additionally, had the appointment been booked I would have had to wait over two hours. Fortunately there are many better places to go read more

Get comfortable and hear this: We live in New York City and was driving to our friend's birthday party to AC on Sunday afternoon. Got flat tire on our BMW M3 in the middle of nowhere. The closest exit was just a mile away so we made our way there. We literally spent at least 3 hours going from place to place to find help. No one could help, it's like there is no one in Toms River who knows how to change 20's tires. None of the tire places on Route 37 "had the machine" (which sounded so ridiculous) or that we had to leave the car for 2 days to get tire change. Seriously?! 2 days for a tire change! At that point we were calling tow truck and then suddenly my boyfriend says: "Hey, this is the only place left that we didn't go to. Let's ask them." I lost any hope at that point. The car was on the highway with a blown up tire (at that point we were already driving on the rim) - and then I saw JOE - literally our savior. He came out all the way from the shop to check the car out, calmed us down, helped to park the car and even recommended a place for lunch. He was so professional and at the same time very personable - he understood the situation and that we are 100 miles from home so he without any hesitation moved us straight In front of everyone else in the line and help us to change the tire. If I could give him 10 stars I would. I don't know his position but I hope Joe is a manager of this place. He deserves a raise. Because of him we safely got home. read more

Mavis Discount Tire - Flat tire on M3 - Tires Near Me - Toms River, New Jersey

Had four struts replaced and front links. I don't know what brand was used but after 1200 Bill my vehicle rides is worst then before replacement. Noisy and ruff ride. Took it back and tech tried to convince me the problem was lower ball joints and not struts and links. Told him have noise in rear also. Was told that their location doesn't do ball joints and sent me on my way. Mavis doesn't do ball joints??? That's just to get me out of location and didn't want to spend the time to correct issue that should have been seen when struts were being replaced. I'm done with MAVIS. read more

I hate writing this review. The staff at this place have always been very nice, but the mistakes have been such that I will never bring a vehicle here again. November 2023 I had scheduled an oil change, dropped the car off, picked it up finished, week later my oil light comes on, I bring it back, turns out they didn't replace the crush washer on the oil pan plug bolt. Okay mistakes happen, they fixed it, no big deal. Month later I bring it for tires, now maybe you would say I shouldn't go back because they already messed up once, but I try to give second chances, and they made it right with the messed up oil change. So I called, told them the tire size and type I wanted, they ordered them, made an appointment and I dropped off the car. Picked it up that evening, paid, and when I walked out to the car I thought it looked a little odd but didn't think much on it (it was dark). By the time I got home I knew something was wrong, turns out they put the wrong size tires on my car. (supposed to be 255, they put 225s). So okay, one number off, someone hit the wrong digit on the computer, again simple mistake, I call, they order the right tires and fix it. Again, I'm happy with the way they resolved the issue but very irritated it happened. Fast forward to Dec 2024, need another oil change and Mavis is very close to my house. Despite the past issues, they made both of them right, and I decided they couldn't and wouldn't mess up an oil change again, right? I call and ask how long an oil change would be if I waited, because I couldn't drop it off that day. I'm told less than an hour, and told a time to show up. I show up at that time, my car doesn't even get out of the parking lot and on the lift for 30 minutes, and then it's on that lift for over an hour. I didn't get out of the place for 2-1/2 hours. Not to mention ZERO communication with me about why it's taking so long. Why would a car be on a lift for that long for a simple oil change? Anyway, what's done is done right? No big deal. Nope. Puddle of oil under the car later, crush washer once again not replaced. I fixed it myself this time because I'm refusing to let them touch my car again. I'm incredibly disappointed that I gave this place so many chances and they squandered them. I hope they can improve their quality for future customers, but I won't be one of them : ( read more

Got a flat hours from home. I requested Bridgestone tires. Did not think to check (on me I suppose) so was surprised when I got home to find they had put on Their own brand instead. They took advantage of my situation (stressed). Beware!! read more

I had a flat tire as a result of a nail. Thought I needed a new tire. I went to Mavis as they were open on a Sunday and I could not drive on the "donut" for much longer. Lou and Perla could not have been nicer and more accommodating. Lou took a look at the tire and advised it could be repaired, so I didn't have to buy a whole new tire. I was advised they are short staffed and it would probably be a 1 1/2 wait time, but they would be happy to assist me as soon as possible. I was very grateful and happy for the service I received. ... ** Side Note - Please keep in mind, there are lazy people out there today who don't want to work and just don't care. Therefore, places are understaffed and doing the best they can with the workers who do show up. A little patience can go a long way. Unfortunately, these lazy no good people make things worse for everybody. read more

I had a 9:30 appt for a brake job and my car was in within 10 minutes, even with a short staff that day. the sales team and mechanics were attentive and easy to talk to. Jonny was very personable and helpful in explaining the work. Thanks Mavis team read more

DO NOT TRUST THIS PLACE. I bought new tires from them about 6 months ago and they told me my struts and shocks needed to be replaced immediately because they were leaking. it was going to cost $1000 to replace them. I declined and took my car to an independent mechanic who said there was nothing wrong with them and definitely no leak. I just recently got an oil change at a different mechanic and they also said there was nothing wrong with my shocks and struts. Mavis takes advantage of their customers just to up charge your bill. they're filled with a bunch of scammers. Always get a second opinion and do not trust anyone at Mavis. read more

Went to to the Mavis Dealer in Toms River on rte.37 I have had and ongoing problem with a tire leaks.After going to different places with no results Phil the manager solved the problem. It was a small leak in the tire valve that the other tire places did not notice.I notice how Phil was with the customers. He was flawless. Mavis tire centers should have more Managers like him. Sincerely Pat P read more

They repaired a tire and it went flat before I got home. Went back and now needed a new tire. Once they pulled the car in, it took them an hour and 30 minutes to put one tire on. read more

Stopped in yesterday packed " come back at 3". Go back at 3... " hey come back at 8am" the manager says SAME CRAP today 8 am appointment truck still outside at 9:15am... quite a few morons work here so the blame is spread around ... AVOID THIS PLACE unless you have 5 hrs for an ALIGNMENT Lack of education big player here read more

Just went to the store in Toms River. Went in said I had a problem with my daughters car and the representative at the counter treated us like we were one of his workers instead of a customer. Totally disrespectful basically shouting how busy they are and how they won't be able to help anyone which is no problem, but there is no reason to speak to customers in such a negative and disrespectful manner. read more

Memorial weekend godsend! From out of town picked up a nail and was loosing air fast. Other local places we stopped at let us know it was a holiday weekend so they couldn't get to us. As we headed down 37 we spotted Mavis, they were more than happy to plug the tire and pulled us right in and did so in a pleasant manor! I use Mavis at home, I'm very happy to say they they are terrific here in Toms River as well!!! read more

I recently went to Mavis to replace a tire on my new Porsche Macan. I found the front desk very professional and courteous in ordering me my tire and telling me when is the best time to come to get it replaced. Thy also called me when completed. Very good service and would recommend to friends. read more

Tuesday morning ( August 30) my son in-law left work with a nail in his new Michelin tires that he purchased at Mavis on Brick Blvd, Toms River, NJ two months ago. He also took the 4 wheel alignment at the time of purchase. He called the store at 9:30 am and they told him they were, "all booked up!" Don't forget those tires have road hazard warranties. Nonetheless, he called Smittys repair down the block and they said sure bring the car over. In which case he paid for the flat repair. Mavis will never get my business. read more

I check in last week to see if they could repair my father's car and Glen stepped up to the plate and help me get the car fixed first by special order tires and take on a break job with parts for a 2000 wgn thanks again Glen and his great staff for their hard work I am a return customer after this shop replaced tires on my Honda read more

Came in on a Thursday to get a tire plugged. Took about an hour or so. Following day, tire pressure sensor goes off in same tire, indicating that tire was not repaired properly and still is a small leak. Called the store immediately and manager said to come in Saturday morning to fix it. I was the 2nd one in the store once they opened at 8am. I watched as other customers came and went. Took over 2.5 hours to fix tire that they screwed up in the first place. No updates were given to me about my cars progress as I sat and wasted my time. As I am the last one in the waiting area, the manager is watching videos on her phone. Terrible... read more

Dont ever get your vehicle serviced here! 1st time I took work van here was for tires and shocks. They told me work would be done that day. Then they told me the next morning that the mechanic didnt come in and they dont know how to charge me or what was done and that I will have to wait till monday. This was unacceptable since I specifically told them I need back for work on monday. 2nd time was for frozen brake pedal. This time I dropped off friday morn and told them i need for monday. They told me no problem they should have back same day. More lies! I get the call fri evening that they hadn't even looked at it yet and mechanic would be in saturday am. Gave me price Saturday morning and all parts are there and told me would be done today. Lies! I dont even hear back from them I call sunday morning to be told they need a part and will call in few hours when done....sunday afternoon before closing I call again to be told they dont have any vans there, then that they aren't sure if work was even started. I go there to find out it was never the brakes to begin with was the booster and they didnt even order part so wont have van for work monday....again! This place is the worst. Do yourself a favor and go somewhere else. Awful read more

The front desk could not have been nicer. They were busy and there was a wait but that's no there fault. Thanks again for wonderful service.

No Customer service at all, They give you one estimate and then you pay a higher price, no one knows where they are doing at all and if something is wrong they expect you not to get upset and do nothing to fix the issue, I brought six cars here in three years and every car I brought here I had to bring back because either I got a oil change and they didn't put on the oil filter and then recently I purchased tires here and they didn't put the new weights on the tires and left the old ones on so they were not balanced correctly and I was still charged for it then when I got home I noticed the valve steak was leaking so I had to go back again which took another two hours to get fixed. I just definitely not a good shop. I don't recommend at all they will do a service for you half ass and I'll let you leave with your vehicle unsafe to be on the road and you can potentially die and they'll charge you more money than anybody else it's not worth it. read more

went to get a flat fix they said they fix it took truck home woke up next day to go to store dam tire is flat

If you have a BMW, DO NOT go there. They will ruin your car!!! I had a flat tire a couple of weeks ago. They installed a tire on my car. While installing the tire, they told me the shock were bad and unsafe to drive. So I agreed to replace two new shocks. But the car didn't drive smoothly. I finally took my car to BMW dealer, they found out that the Mavis mechanic installed the shock totally wrong and installed the wrong tire too. It took the BMW mechanic two day to uninstall the shock by cutting out the shock and replaced with new one; replaced the correct tire. Cost me a fortune. I am still waiting on the Mavis store manager to call me back to resolve this. read more

If i can give 0 stars I would. 2 1/2 hours for a tire plug. went outside because I was fuming that I was waiting so long only to see my car pulled over to beyond the bays. I asked why is my car over there was it worked on yet? The reply was, "yes it was done 1/2 hour ago I didnt know you were waiting" ...well it dies say waiting on my paperwork!! Never again will I go here or refer someone read more

Been going to them for a while Now and everytime I go to them they give me a different price for the same service and I figure price may change by a few bucks here and there but the fact that my price changes drastically each visit is disturbing and then they suggest other work that after a 2nd opinion needs nothing smh this place is GARBAGE read more

Only go here if you are getting new tires and want a good price. 4th and last time I will come here. 3 of the times was for oil or plugging tire and takes over 1.5 hours each time. One of those times I was the first person to arrive in the morning. The one time I came and bought new tires it was bad weather. My car was stuck overnight on the lift so took me about 20 hours for tires. I get the fact that it was bad weather. But, They don't have a generator and this part of Route 37 very often loses power. Workers were very polite. But place just isn't organized well. read more

I took my car to get a new battery. They called me to tell me it wasn't the battery and that I needed a new starter. When I went to pick it up after getting the starter, it wouldn't start and they needed to jump start it so I could drive out of the parking lot. As soon as I got home, I shut the car off and then tried to restart the car and couldn't get it started again. I had the tow truck driver test the battery that Mavis said was fine. The tow truck driver, said I needed a new battery and to not take it to Mavis as he had only heard bad things. I took it to Auto Zone as recommended by the tow truck driver. They gave me a new battery and the car has driven wonderful since. Mavis ripped me off the cost of a starter that was completely unnecessary and did not fix my problem. Awful experience with them!!!! read more

Went in to have a rim installed which they refused to install since the tire had been previously plugged saying it was unsafe unless they ordered a new tire. How is a repair , on a run flat tire unsafe , if it still drives without air???? read more

I am writing this review to give credit where credit is due. We needed a new tire on our car when we hit a pot hole in Toms River and got an instant flat tire. Our tire was rare and completely over priced in other stores. Joe was extremely helpful before we even got to the store. He gave us the best price we had found in a 20 mile radius. Unfortunately, when we got there, there was a 2.5 hour wait. We were very understand due to it being an unexpected flat and it being a Saturday morning. Joe was honest about the wait, very understanding and apologetic. Which is rare in customer service. With Joe's amazing customer service we decided to wait the time. We had an option of going to a competitor for a faster instal and less wait time but double the price! We only ended up wait and 1.5 hours. Everyone at Mavis was very helpful, informative and worked in a timely fashion. We will be using Mavis for all future car services due to the amazing service! Thank you for the amazing service. Amber & Garrett read more

Just don't understand how customer service could be so low, calling day of appointment to tell me they don't have tires in stock. Find a different shop I promise it's a better idea! read more

Someone needs to buy these guys a SCHEDULE book and also a dictionary because they don't understand the meaning of an appointment. Why make an 8:00am appointment when the car is going to sit there for over an hour. What's the point?? A basic oil change should not be a 2hr hour ordeal. This place was so much better when it was STS.. and this isn't the first time we've made an appointment and they didn't touch the vehicle for hours. Get your shit straight fellas. Last time me or any of my friends come here. read more

OMG seriously??? I went in for two tires. TWO TIRES. I took my dog for a 45 minute walk. Came back...the car was in the bay. YAY!! Right? No...an hour later after watching the guy with my rims on the machine chitty chat chatting with several people in a NON WORK RELATED conversation like he had AAAAAAAAALLLL day to do this simple job. ARE YOU KIDDING???? I am NOT HERE TO HANG OUT is what is on my mind. Just because he has to be there till close DOES NOT MEAN I WANT TO BE!!! Busy...ok I get that. CHATTING LIKE A HIGH SCHOOL GIRL!!??? NO NOT OKAY!!!!! WTF????? In all just under TWO HOURS for two tires! I will not go back. MY TIME IS VALUABLE TOO!!! read more

I called this place to get my tires put on and when they looked them up, I was told that that make of tire was on National back order but if I could find them they would install them. So I went on tire rack and ordered the tires. The tires were at my door in 18 hours. So i then purchased new shocks for my vehicle and received them in the mail. So when I called back to have the tires and shocks installed I spoke to a woman and she said they do not put on parts that they do not order. I definitely would not recommend this place. Go spend your hard earned money else where. read more