Had a tire emergency and needed one quickly so I could catch a plane. The service was excellent, staff helpful and they helped in record time. I couldn't be happier with my experience and the kindness and efficiency of the employees. read more

Mona is a professional. I'm from out of state, but Mona provided professional and friendly service. Knew her stuff!!!! Highly recommend.

Do not get anything from Mavis other than tires. Rip off. Over $111.00 for an Oil Change. My car takes synthetic oil, but even the VW dealer is about half that cost. Thankfully, I had an $80 Credit Voucher. Stay away unless you need tires. read more

I was about to do an 8 hour drive the next day when my tire light went on. Everyone I spoke to was extremely helpful, and the lovely man at the front desk managed to squeeze me in even though they were closing in an hour and a half. They were able to recover my tire (it had a nail in it), and saved me a lot of money! Mavis Discount Tire was a lifesaver and I was able to successfully make the drive the next day. Definitely use them!! They are great! read more

Worth the drive!!! They are the best, and most honest experts I have ever come across. Everyone working here could be a friend. Thank you, Mo, Rashid, and Mona ...it was a real pleasure to meet you! You helped make such a rotten day end on a bright note! read more

I went there with a flat. Did not have money for a new so my cousin went & brought me a used tire. He bought it to Mavis because they said they could put it on for a fee. I said that's fine. The time was 4:25 pm & they close at 5 pm on Sunday. They changed their mind & said the would not put the tire on because there was not enough time. I think because I didn't buy a new tire from them...I don't know but how horrible. So basically the left me stranded in their parking lot & would not help me. I had to drive on a flat for over 5 miles when all they had to do was help me. read more

Prearranged for four tires, got very good price, waiting area clean. Excellent customer service both for me and those I got to observe while waiting. I would recommend and will use in future. read more

TERRIBLE SERVICE! Brought car in to fix 2 leaking tires and was told nothing was wrong with them and they just needed air..... brought car to ford and they found nails in two tires.... not the kind of place you want to bring a car into read more

Staff is very customer focused - I have brought my car here for tires, brakes, and miscellaneous things over the last couple of years, and have always had excellent service and fair pricing. Very helpful front desk staff - knowledgeable, courteous, and make me feel like a valued customer. read more

Can not recommend STS. Had a defective air conditioner which they charged for work multiple times when another repair shop determined the electronics were at fault the first time at bat. Did not know what they were doing at STS read more

This shop has always been very fair with us. They never do the high pressure up sales, they never try and sell me a bunch of flushes I don't need. I have an older car I'm trying to squeeze one more year out of and they've always been very honest and understanding of budget constraints. read more

I think sts used to be good and honest but unfortunately I think their services have gone downhill over the years. I wish I could recommend them still, but I can't anymore. Pros are convenience, cleanliness of facility, ease of key drop off. Cons, it's petty expensive and they ripped me off last time I went. I spent a nice amount of money on my car only for it to break down a few days later while I was driving... to have to come back and spend MORE money because they didn't adequately fix my car. I feel as if I get a more honest opinion from AAA.. That's where I'll go. read more

I purchased four new tires and had the front brake pads replaced (as the service tech/"customer service" desk manager recommended). After watching the group of techs smoke and look at their phones for over 5 hours, I inquired about how much time I should continue to wait. The desk guy lied about waiting on the pads (I witnessed the delivery 2 hours prior) and then he explained to me that it was normal that his tech had to POUND on one of my rotors to get the pad off. (Note: a professional mechanic later advised that the Mavis rookie only replaced one of the pads on that side!). Finally paid and while attempting to leave the parking lot, the service desk guy flagged me down to tell me that I might feel a vibration because I was "stupid" (his word!) for not replacing the rotor (which they had failed to advise) and then commenced yelling at me to leave because I pointed out that perhaps a more probable cause of a future vibration was the moronic hammering on the rotor. WHO IS MANAGING THIS PLACE??? Here's some free management consulting advice: fire that entire crew before they cost you your business! Bottom Line? Don't go to this shop!!!! (and I wish I could select 0 stars BTW)! PS - I will looking for restitution for the rotor replacement and the cost of the break job that I didn't get! read more

Stopped by to have a tire checked that looked a little low. Turned out there was a puncture and they were able to repair it in about 30 minutes for $14.99. read more

I have never received anything but excellent service at this Mavis location. Adam and his team have taken very good care of our family cars. My Toyota 4Runner has 271,000 miles on it! It runs like I bought it yesterday. I wouldn't bring it or any of our cars anyplace else for repair. Not only trust but highly recommend these knowledgeable guys. read more

Easily one of the worst companies I've ever dealt with. Complete bait and switch and unbelievably rude. If/when you call, your call goes to a call center, not the actual store. The people at the call center are incredibly helpful. They will quote a price and set an appointment. However, here's where they suck, the store refuses to honor anything the call center does!! First, they refused to honor my appointment. Told me they are too busy and call center shouldn't be scheduling appointments. I called back to the call center, they apparently got it worked out, told me the store has to honor it. So, I go back to the store again, thinking this visit will be better. On the second visit, the store totally refused to honor the quoted price of the call center and doubled the price. Fortunately, I learned all of this up front and walked out. I took my business elsewhere. I'll never step foot in another STS store. read more

would like you to know the mechanic by the name of Prince is very professional and hard worker. When I was there I noticed that Prince and another mechanic was there. The front desk salesperson by the name of Adrian mentioned to me that people have called out and it was only two mechanics on hand. I was fine with that. Prince came up to me and told me he would do his best to get me out of there on time. Prince work fast and efficient. He did my oil change, tire rotation, and full inspection of car in 20 minutes. Mr Paul I would like you to know that I appreciate service like that. I will be coming back for more service and I will refer family and friends. Thank you for your time. read more

Adam is a real charmer, he knows very little about customer service and loves excuses, the bad reviews all seem to make sense as other Mavis tires have similar issues great until you buy and no after service if you have a problem, use tire rack for price and find a garage on their website with good reviews then you know Adam can't upsell extra tmps or other things that should be included look at Livingston tire website for examples just don't get ripped off as they are robotic about it! read more

I have been going to this Westfield location for years. When I first started going, Adam was still there and he was awesome! The change in staff has not been that great over the years. I travel 25 minutes away, passing many shops, to go there. I always felt like they were upfront and straightforward with me which is sometimes hard to get, especially as a female. Most places assume you know nothing and treat you accordingly. This was never the case with this place until recently. I took my older jeep for an oil change and to check a loud tapping underneath. I was told it was tapping because the oil level was low. I knew I needed tires, but wasn't there for that. But since it was a simple oil change to "fix the tapping", I spoke with them about tires and I went on ahead and got them. Needless to say the loud tapping is still there. When I called back about it I was told to bring it back in because there were several sounds they heard underneath. They were so busy "handling" me and trying to sell me tires, there was no real concern about the reason I took it there in the first place. It is so unfortunate that I will have to find somewhere else to take my car. read more

Mike and Adam were extremely helpful. For the women who usually get taken when it come to car repairs - this team took the time to discuss my repair options. They saved me a lot of money by making practical recommendations rather then trying to rip me off or sell me what I didn't need. My car was finished on time and all the charges were explained in detail. Very professional and transparent! My car is riding beautiful. read more

I'm very happy with the work and customer service I received. After some initial confusion on my special order tires, the manager Adam saved the day and made it his mission to make sure I left as a happy customer and I can honestly say that I am just that, happy. read more

Changed over from STS with the same professional honest team. Work is done timely, they call us to keep us in the loop of what they find. We go in regularly to get the air in our tires checked, no charge and always happy to do it for us. We have been bringing our cars in there for years and will continue to do so. read more

Very reasonable and fair. Staff is courteous and professional. I keep coming back with all my vehicles.

This is the only place I take my car. No unnecessary up selling, full explanations of what the issue is, and they give accurate and honest estimates of how long it will take to fix it. I definitely appreciate being told exactly what's wrong- a lot of shops can be really patronizing to girls, which is why I stopped taking my car directly to the dealer. These guys never give me any issues, and they're very friendly. They're also really fast- when I had a coil misfire and needed a new part installed they got it done in under 2 hours, including the time to go get the part. Every other place I talked to told me it would take 3+ hours. I've never had an issue here with the quality of their work either-once they couldn't figure out what was causing my check engine light to come on, but despite spending about 40 minutes examining the car after finding that the system hadn't recorded an error code, they didn't charge me anything since they weren't able to figure out what the cause was. That seems fair to me. read more

My sensor fell off my tire (Land Rover lr4) and the dealer I bought it from wanted me to carry the tire to them from a few blocks away (because they didn't plow their lot after 30 inches of snow, also they know I'm 8 months pregnant.) brought it to STS in Westfield and had the pleasure of having Adrian help us. He was so nice and honest and did it for less than the dealer. All around awesome. read more

Been coming to this location for years for break and tire work. Brought my car to the dealership for routine service- tech told me my break pads were nearly scraping into the rotors. Pads alone at dealership were $500 for front and back. Brought it to Mavis for the work to be done and got a call from Tyler stating my pads had approximately 40% of life left and could not, in good conscience, replace them. Tyler and the folks at Mavis Westfield are honest and do a great job. Highly recommended. read more

Brought my truck, which I take excellent care of, to them recently for 4 new tires that cost over $1000.00- when I got home, the rims on all 4 were scratched on the faces. I drove the truck back immediately, and the mgr denied the damage was done there. He said it was me rubbing against curbs! I've never hit a curb in my 40 years of driving. The manager then said he would take photos to show his boss, but 3 wks later, I still haven't gotten a call from them. I wish I had read the negative reviews before I came in- I live in Westfield and will tell everyone about their practices. STAY CLEAR of this place- they are dishonest and I will never go back. read more

We had a flat tire emergency. Andre was able to help get us a new tire and back on the road in less than 15 minutes. Thank you very much Andre. read more

Terrible experience. Apparently, when you call the location, you're transferred to a national call center that tells you, you don't need an appointment. However, when you show up at the shop, they won't help you unless you have an appointment. A complete waste of time when you show up there and they won't help you without an appointment. Very convoluted and ambiguous way to run a business. I'll never go there again. read more

I went to STS for an oil change and asked them to check my brakes. Oil change was okay. Asked them to check my brakes. Mechanic said I needed new brakes, rotors, the whole works. $465.00. wrong. Went to another mechanic for second opinion . Nothing wrong with brake system. BEWARE OF STS IN WESTFIELD. read more

This place is supposed to be focused on selling tires so you would think that they would at least be expert at that. My husband had 4 tires replaced there and he found that the car was shaking when he took it on the highway. The rude manager tried to tell him it was the brakes not the tires, but he brought it in to them again and they admitted that the tires weren't balanced. My brother had a blow out on his car the same week and went there to get 4 new tires and I warned him of my husband's experience. He picked up his car and could tell within a day that the tires weren't balanced by the way the car was driving. The rude manager tried to tell him that it had nothing to do with the tires, that it was the rust on his car. My brother also brought his car back in and they fixed it and admitted the tires weren't balanced but he still doesn't trust that it was done correctly so he is going to bring the car to a mechanic he trusts to test the balancing and alignment. Do not buy tires from this location unless you have lots of time on your hands to bring your car back and don't mind spending extra money to have someone fix their mistakes. read more

WORST EXPERIENCE EVER. Ordered tires and made reservation online. Reservation stated "Please leave your vehicle at any time and give us three hours to do the work." Dropped the car off at 8:45 am. At 11:42 got a voicemail saying they couldn't find the wheel lock key. They had just brought the car in three hours after I dropped it off! And the last time the key was used it was by them. Manager was incredibly rude and unapologetic. Insisted that their policy was to hand the key directly to the customer and swore this was done 100% of the time. But later had to acknowledge that while it was also policy to let customers know at check in if they were very busy, this didn't happen in my case that morning. Refused to give his last name. "I'm the only Adam here." read more

This place is HORRIBLE - bottom line. What's the point of scheduling an appointment if they don't honor it?!? Appointment at 12:00pm, call at 5:30 because the website says they close at 6:00pm. They were "running behind" supposedly - so I patiently wait until 7:00 to go directly to see what the holdup is. Manager comes strolling out from the back and says he told me it was going to be longer than expected. 7 hours for an oil change?!?...that they never did. I was told at 5:30 that my vehicle would be next, already 5 and a half hours after my scheduled appointment. I get to the location and they hadn't even brought my truck in to the bay. Took my keys and told them they were all morons. Now wonder they couldn't get people's vehicle done - the workers were busy sweeping the floor (why?!?)...and laughing like immature children while rolling tires around in the bay. Another customer that I wound up talking to was waiting since 1:00pm - oil change and new tires. Needless to say, they ordered the incorrect tires. NEVER AGAIN!! Horrible service - lying staff. I think it's time to clean out the moronic staff and get people in there that know what they're doing! read more

If I can give no stars I would. Last weekend my tire blew out and I took it to Mavis to get it checked out. After arriving I was told I need a new tire and will take couple hours. I had them replace my tires. After picking up my car my family and I decided to drive to a local park and on the way the same tire replace blew out the side of a hill. The tire completely blew out from the glue/seal attached to the rim. The car was rolling on the rim and not the wheel which probably damaged my car even more. This was extremely dangerous since I had my wife and little girl with me. I replace it with my spare and took it back to the shop. After they took a look the manager said he had one of his new guy changed it during my initial visit; the manager claims his new guy mistakenly seal the tire improperly and knew that the job was not properly completed however the manager said his best guy is on the job now and will fix it and not charge us for the replacement. He suggested he was extremely angry with this new kid for not saying anything. The problem here is with his statement implying he was doing us a favor; he should have given us a discount knowing they made a mistake and put my family in danger. The following Monday morning we had an issue with the front tire adjacent to the problem tire. Somehow I believe whatever they did prior caused the other tire to go bad! I would warn anyone looking to replace a tire to look elsewhere. read more

Very courteous and had my car ready with minimal wait. Also offered a discount I was not aware of.

The first time I took my car it was for tire changes and I was serviced with a smile..everything was great. Recently I took my car in because it was overheating. I dropped it off at 8:30in the morning was told they would diagnose the issue and get back to me.. 1:00 came along no one had called so I called. "Sorry we haven't gotten to it yet but as soon as we do I'll call you.." 4:30 came along... No call.. I called.. "we're checking it know I'll call you right back.." a half hour later they call.. "It's a fuse we replaced it that'll be$55.00." Happy to have my car back I pay and leave. The days later cast starts to hear up again and being it back and after 2 hours they"think" it's the thermostat.. I leave it overnight.. Next day I call around 1:00 because I haven't heard anything. They were still working on the car.. "we'll call you when we're done.. 4:30no call... "we're almost done we'll call you." 5:00 we replaced the thermostat you can come pick it up. $143.00 more I drive off... Let's just say the issue was not fixed correctly an I had to go to a Honda certified tech who simply checked what Mavis didn't and changed a switch. They have me a story as to why they felt no need to refund me something of what I had paid. So now I'll go the extra 12 miles to my old Honda tech instead of Across the street. read more

Dont trust them at all! thieves. i brought my car for new tires, they gave it back to me with 2 of the tires rattling and not installed correctly and i had to bring it to the dealer to get fixed correctly. Whats worse is i brought my car with just under a full tank of gas and it was returned to me 3 hrs later at 1/4 of a tank. they either drove my car for 150 miles or someone on their team doesn't like to pay for their own gas. I should have called the authorities. read more

Excellent service every time I need you guys! Good at diagnosing issues, the crew working there really do all they can to look at what's wrong, even if it's a "hidden" issue. read more