Had such a pleasant experience shopping here with an elderly family member. The sales associates…read morewere helpful, respectful, and very patient. We had multiple people assisting us and had a very successful shopping trip due to the great selection. Major shoutout to the woman in the intimates department for exceptional customer service. High quality selection of clothing but at a higher price point than many places in town.

There's a reason people shop here. Yes, it's more expensive, and you could argue that the quality…read moreis better than other choices in town. But really about the service. I obsessively went here to look at shoes for myself, but as is often in the case, I park in the back through the Men's department, so I go through the Men's department and lots of lovely things. Very lovely presentation not a lot of sale which surprise me for January, considering it's end of season, but there were some things and they were still kind of expensive so I took a pass on that and adjacent to the Men's department. Is the kids department specifically the baby department and my son has a brand new baby. So I toggle in because nothing is better shopping than shopping for your grandbaby who is adorable and just turned a month old so I get in there and you know it's not cheap. You know it's pricey, but there's features there. Better quality materials better better things you know and here's the thing here's why you really shopped there the service it's all about the service. I was helped by a woman. Her name is Linda. She was covering from the women's department also the babies department or kids and she approached me and she greeted me with warmth and care and she offered me help if I needed it I've made conversation with her. She ended up understanding who I was shopping for what I was shopping for and why I was shopping. I cannot tell you the level of difference in service between Von Maur, and Macy's . Linda was the reason I bought she gave me an experience! And at the end of the day, isn't that really part of what we're doing when we shop it's part of the experience and I will go back there to buy more from that department you know maybe I won't be the biggest shopper the store has ever seen, but I will shop there and I will spend my money there for things that I see value in and that's exciting because you don't see that anymore. Additionally, I did also get my package gift wrapped and the ladies and the gift wrap department were super sweet. The one girl's name was Alexandria and she was just lovely. I also briefly met. I believe a manager it was a younger woman and she was lovely and she really the thing I liked about her was I was talking to Linda. She she smiled and she piped up a little bit, but she really let Linda shine. She was not there to overshadow her and and that is so important that's what leadership looks like in a retail space so congratulations to Von Maur as they have the service thing down, I only concern is things are a little pricey there and you know how can that be sustained in our current economy? I wish them luck, but yeah if you want to have a great experience and buy some nicer things go there.

Nordstrom Rack is a great place to go and find what the store Nordstrom offers but at semi…read morediscounted prices. I think it's important to note that when you go in here, you're not gonna find really cheap prices. The prices are still up there. They're just a little bit less than you will find in the actually Nordstrom store and/or Nordstrom online. For me, the main reason I like Nordstrom Rack is their selection of shoes. They have a really big selection of shoes, particularly tennis shoes. They truly have a large amount of all of the name brands. And again, at semi discounted price prices. They're not cheap, but they are below what you would have to pay at the regular Nordstrom stores or most other sporting goods retailers. In terms of clothing, they have a lot of it. They have both a large selection of men and women's clothing. It's truly a vast amount. I don't usually find clothes that catch my eye at this store, but my wife always seems to find something. So, that may let you know of the mindset of the people who shop here. For men, they have a nice selection of suits, sport coats, slacks, and dress shirts. But, they're not exceptionally good deals. Personally, I prefer to go into a shop that is more devoted to those things when I buy such items. For my wife, however, she commonly finds nice dresses, tops, and also, shoes. She too, is a big fan of their shoe department. The one thing I will say is that if you want to get a nice pair of Doc Martens, this is a great place to buy them. They seem to discount Doc Martin's more than they do their other name brand shoes. This is just something to think about. Overall, if you want some high-end clothing, and/or shoes, and/or jewelry, and/or a little bit of anything else that Norstrom offers, this is a good place to purchase it.

It's a good store with the potential for some really good finds, but they do make you feel a bit…read morelike you're a criminal in there. I went to the dressing room and the attendant asking me how many items I had, I told them, and they stopped and made me let them count and leave the pack of socks I was carrying on the counter. Someone else took the socks while I was in the room. Next, I wanted some cologne. Took awhile to find someone to open the lock box where they keep it, and they looked at me like I wasn't making sense when I asked for cologne. When I tried to carry it up to go check out, they snatched it out of my hand and carried it straight to the register. Just a bit odd to treat paying customers like they're expecting you to rob them. It will probably make me stick to ordering from the online store in the future.

Closes on random days because of staff shortages but no way to know when. Order online ai guess.read more

I brought my 90 year old Father into the store and we were very impressed. Scott helped my father…read moreand mother negotiate the stores layout and find the perfect belt and pants that fit his body and taste. The selection , music and service was much to my fathers taste and comfort. We found him a new store/home.

This Macy's is an anchor store for the Hilldale Shopping Center and for the most part, is your…read morestandard Macy's location. We have popped in a few times when dining nearby and the experience with service, or lack thereof unfortunately, is fairly consistent. We spent close to 10 minutes wandering around and not once were we greeted or acknowledged, and we actually needed help. Finding someone was a bit tough too. The store is always well stocked, clean and in good condition. No issues there. Pricing is standard for a Macy's. Not a lot of discounts or sales on the major brands. Overall, it's a Macy's. There for when the need arises. This location is a solid 2.5 for me.

I love this store they always have great deals beter then running to Milwaukee or schaumburg I'll!…read moreAnd great food all around)

I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

We had a very good experience getting my son fitted for a suit for prom. Last minute, Kyle took his…read moretime time to help us find a great suit without making us feel rushed or pressured. Kid looked great. We were happy.

If I could rate this spot zero stars I would. It's only allowing me to go as low as one star. My…read moreexperience with this store was very unpleasant and unprofessional. My finance and I walked in, (not that it should matter but just for context ; he's black im Hispanic.) upon entering the store we waited for someone to help. A man was not even 10 feet from us "working" but didn't pay us any mind until my finance approached him and asked for help. About 5 minutes we had to approach a woman and asked for help. She clearly saw us. We told her what we needed and she came off somewhat passive aggressive and was clearly rushing. I noticed her interactions with the other (Caucasian) customers was drastically different. Also they didn't even have a tailor... After all was said and done we got what we needed but the woman who helped us was very rude and unpleasant, and handed us our 3 items (shirt, slacks and tie) without hangers and without a bag. Awful experience honestly. I'm not the type to normally write a negative review but even I was very upset with our experience there.

Hey, I'm not skinny for California, but I AM skinny for Wisconsin!…read more I was recently reminded of how much I love these guys and their clothing company. I always get smiles when I wear my "Wisconsin Skinny" t-shirt. I'm a curvy girl, so the label is fitting. Clothing quality is good. When I ordered a t-shirt, they threw in another basic logo shirt along with bumper stickers. I was surprised by the bonus t-shirt, and actually wear that one more than the one I ordered. I guess sometimes you end up loving the thing you didn't even know was out there! It's nice when these things fall in your lap. A happy accident. Serendipity.

Don't go in here expecting to be greeted. Or helped. Or acknowledged. All the associates gather by…read morethe cash wrap & only help if you ask. God forbid you return something. Basically, I go here to try on the clothes I like & then buy it online. I would rather wait for a package than to give them my business. I am not sure if they just don't greet me? I've come in here several times, since I do trust the brand; & I've experimented with dressing myself differently to see if that changes things. It doesn't. I don't feel like I have to buy things from the store for me to gain a reputation in order to receive a greeting upon entrance. This isn't Hermes. I'll keep coming here for the sole purpose to try-on the things I plan to buy online.

I would give fewer stars if I could. I am disgusted with their policy of putting non- sale items…read moredeliberately on racks marked with 40% signs. I am aware that customers may at times misplace items, however this was not the case here. When I told the clerk I had gotten the item from a sale rack ( which was clearly visible from the checkout counter with a big 40% off sign and several other of the identical items I desired to purchase hanging there) she said " that item is not on sale". She conceded that it was, in fact, hanging on a rack with a large sale sign, but stated " we like to mix the sale merchandise with the non sale merchandise so you have a selection' WHAT!?!?! This type of false advertising defies retail convention, and is misleading at best and flagrantly deceptive at worst. For shame Banana Republic!

Going into this particular H&M is sometime hit or miss depending on who is working. But 8 times out…read moreof 10 I receive incredible guest service. This past Sunday (3/7/21) my best friend and I were in search of items and knowing that H&M West Towne is wonderful , we toodled in. We walked in and were just beginning to browse when a spunky fun young lady named Emily greeted us. Her genuineness and passion really shined as she shared the member deals of that day. I asked her about a particular sweater I already owned in a different color and she took me right to it. Of course I bought one in black that day. Her look and her enthusiasm really made my day. HUGE shout out to Emily and the H&M team. I think you guys rock at what you do. You keep me young !! *sidenote: Please get some cooler funkier earrings!

It's been a long time since I've found a hidden gem among the racks and racks (and racks and racks)…read moreof clothes at H&M, but they have ultra-reliable hoodies of which I'm slowly amassing a rainbow collection. On weekends the store can be a mess, but during the week it's been kept in fairly good order. There aren't many associates roaming the store if you need help, but checkout usually goes pretty quickly, which is a plus. Even though I've struck out the last couple times, I've found enough rad stuff in the last fifteen or so years that I've been shopping there to keep giving it a go. That's the great thing about fashion - there's always something new.

I made a cold call to get a bridesmaid dress altered within 6 weeks time. The fitting was quick,…read moreand the dress was done on time. My dress was pressed and I had a great dress to wear to the wedding! The price was $60 and I had a multi-layered chiffon dress hemmed. Remember to bring the exact shoes you'll be wearing the day of the event, and the same undergarments! I did, and the outcome was perfect!

I'm in a wedding coming up and the bridesmaid dress is certainly not my favorite, but I have to…read moreshow up and look decent. I avoided the hassle of a tailor for the last two weddings I've been in, but I wish I had come here for both of those events. It doesn't look like much from the outside, but the people here are amazing seamstresses. I have done seaming and costume work for many years, but hemming chiffon and polyester sheer dress fabrics is a horrible task. Lana was super efficient and also very kind and fun to talk to. I only asked for the hem but she made sure it fit in the bust too and she said it looked perfect on the top. She marked the hem and told me it would be within the week, gave me a tag with the ready date. I came back and she gave me the dress, it looked amazing. It's still hideous in color and style, but the alterations are perfect. I will be returning for alterations to my wedding dress!