I have been doing business with NEPS for around 5 years. Rob has always been my technician and…read morerequested person for the job. From water tank leaks/replacement, furnace / AC issues, water softener installs he is my go to. He is thorough with his troubleshooting understanding root cause before replacing parts. He always explains everything that he is doing and where the issue is. As a female, i appreciate that he doesn't talk down to me which many repair companies do on repair calls. Rob is also very cost conscious for the consumer. He tries to do the fix as affordable as possible without compromising quality. I've never had a call back for the same work. He is honest and trustworthy. Right now, I have a furnace that is on its last leg. He has repaired it in hopes that it makes it to a point where costs come down for me. Not many companies would continue to do that, but Rob does. Highly recommend him for all of your HVAC needs!

These guys just want your money. I had an issue with my furnace (it sometimes won't start…read moreautomatically and I have to turn it off/on to start it). The guy showed up, didn't find anything wrong, charged me $250 and offered to install a new furnace for $12,000. An hour later I got an estimate from a different company and it was $4,000 to install a new furnace. Run away from these guys.

I went down into my finished basement and found that the edge of my carpet outside of my furnace…read moreroom was soaked with water. I opened the door and found a large puddle of water coming from the bottom of my hot water heater. I immediately called Esposito & Son and Pat came that same day. he shut off the water on my unit so it wouldn't continue to leaker and explained that my water heater needed to be replaced. He then gave me an itemized estimate for what it would cost to replace my unit and told me he could do the job the next day. I found his price to be very fair and agreed to have him do the job. By noontime the next day the new hot water heater was efficiently installed and my problem was solved. I would definitely recommend Esposito & Son to anyone in need of plumbing or HVAC repairs. Keven Mendon, MA.

I had Esposito & son HV do my semi annual HV service and could not be more pleased with the…read moreservice. Mr. Esposito did the service himself. It was the most thorough cleaning I have ever received. He spent more time on the cleaning than any other company I've had to my home. He was courteous and very informative, fully explaining what he did including before and after photos. I'd recommend this company for any of you HVAC needs.

My Navien boiler declined irreparably in the middle of this past February and ALJ arrived to…read moreinstall a new system within a day. Their price was fair and Anthony's work and conduct was professional. There was a slight problem with the unit's condensation drain a few weeks later and Anthony came to fix the problem free of charge as rapidly as he installed the boiler initially. I would highly recommend his business as trustworthy and capable.

Paul and his top notch crew installed a HVAC heating and cooling in November 2025 for us. hey wren…read moreefficient and explained details very well. They cleaned up quite well after the installation. The heating works well and will report back when AC season starts in the summer. Based on our experience I can not recommend this business highly enough.

They did a great job! Finished ahead of schedule, cleaned up after themselves, and frankly we…read morebarely knew they were here. The owner, Paul, provided great guidance regarding our oprions and what would work best for us. He is easy to talk to and answered all our questions. He was able to schedule us on a short timeline. Most of our conversations onsite were with Ben who is extremely personable as well as knowledgeable, but all of the guys - Brandon, Jack, and Evan - were friendly and professional. They have a really good team!

Our brand new Whirlpool fridge started to have huge temperature fluctuations, one day everything…read morewould be frozen, then a week later, it would be above 45 degrees, and we would throw the food out as a safety precaution. We called Whirlpool, and they assigned a repair company. Some of the dumbest individuals I've ever came across. After two weeks of dealing with them, I called Whirlpool back, and demanded that they send someone better. I can't say enough good things about the Appliance Specialist. I was able to call, and either get a hold of someone, or get a call back in a reasonable time. They never forgot about us. They were great at knowing the equipment, and dealing with Whirlpool to get the correct parts sent. They were great about Covid safety. I know who to call once my warranty runs out.

The technician was great. Fixed the problems quickly and efficiently…read more The office secretary was poor. She didn't check her emails for 2 days, to see my confirmation of the appointment. Then she got snooty when I called to see why the technician never showed up for the first appt. Poor communication skills.

Our heat was off when I woke up this morning. I used Yelp to find someone to help. I called DuPree…read moreand left a message. I got a return call within about 20 minutes, and Zay stopped by on his trip between appointment. He found the problem and fixed it within 30 minutes and explained how the system had failed. Great service and a really nice guy!

DuPree Heating and Cooling responded to my message immediately. He diagnosed and repaired the…read moreproblem with my boiler at a reasonable price. Zay is knowledgeable and honest. I will use him for all my hvac needs in the future.

Dan of Premier Plumbing replaced my old hot water heater with a tankless heater. Outstanding…read moreservice and Dan was very friendly. Cost was significantly cheaper than Roland Downs quote. Highly recommend Premier Plumbing Services

I needed a bathtub drain replaced and also asked Dan for a quote on replacing my kitchen drain…read moreline. The quote he gave me was totally within my budget and at the last minute when I added a fix to my sump pump/ washer line, he had all three projects done in one afternoon and the quality is amazing! I am so happy I found Dan and recommend him to you and to all of my friends!

I contacted Allfaze mechanical early on Saturday evening , December 21, because we had no heat at…read moreour new to us condo and the forecast in Lenox was for single digits for the next few days. We were told by someone else that we probably needed a new igniter . Kevin looked at several resources to see if he could get the necessary part and told me he would keep trying in the morning. We were lucky enough to hear from the plumber who had serviced the condo for the prior owner so I let Kevin know that we were probably all set. I was very impressed by his responsiveness and would not hesitate to recommend the company and would go back to them in the future . Thank you so much, Kevin

Contacted this company about a new furnace and spent alot of time on phone about furnace. Was…read moresuppose to get back with a price. and never heard anything.I guess this shows what type of company your dealing with. And I surely wouldn,t want them to install a new furnace for me.