Great experience, very professional and easy going place. Excelente attention from Arifeen and JJ. I highly recommend it.

***BUYER BEWARE*** HORRIBLE SHADY DANGEROUS PLACE***Purchased my dream car at this place (Buick Enclave) 2010, 84k miles, in what we thought was good condition. In less than 30 days car COMPLETELY broke down. When I say broke down, put me and both my children, 5 month and 5YO in risk. Car turned completely off and automatic steering shut off. I had to muscle the steering wheel in mid turn to avoid hitting other vehicles and vehicles running into to me, to pull over on side of road. I turned it back on and happened again. I took to Buick dealer and they said the codes were completely cleared, which they informed us is illegal. We tried to give Maximum Auto the benefit of the doubt and called them to tell them what had happened. Spoke to the Manager, Mario Garrett, who also sold us this car and he stated that the dealerships will always use this "ploy" to tell us that something more is wrong to the car than it actually is. Stating that it most likely just are the ignition coils. He offered to have his shop take a look and repair. Took it in Tuesday (5/2/17) and up until today, Friday (5/5/17) never got an update what so ever. So I called and asked for Manager. They stated he wasn't in yet if I wanted to call back. I asked to speak to assistant manager Makesha. Was told she was busy on conference call, asked if I wanted to hold. I said yes. Instead I get transferred to her VM. I hang up and call again and low and behold Makesha answered. I explained to her the dilemma, now being left without a car for 4 days and she states she understood my frustration. Put me on hold to get update from shop (which she originally asked to call me back and I refused). She comes back and says my car is ready and has been since yesterday. I have my mechanic go pick it up .... come to find out my car STILL isn't fixed. NOW THEY ARE PUTTING ME AND MY CHILDREN AT RISK **AGAIN**. This is all in less than 30 days leaving their lot!!!!!! I have called back to inquire what was done to my vehicle, which Makesha has offered to do, and was left on hold for 7 minutes. I called back 4x and sent to her can every time. Finally I call back and get through to the manager, Mario Garrett, and asked him to please let me know what was done. He was not in the office, which come to find out he rarely is. He stated that I would have to wait until he got to the office with which I responded to please have someone in the office please answer my question as he continued to speak over me. When I was stating how unhappy I was and that this would be reported to the BBB he stated go ahead. I have now waited another 3 hours and still no response from anyone. I called again to see if Mario was in so I can have my answer and they stated he rarely is in. Therefore I explained this is why I was hoping someone else could help. They stated that he is the only one to answer any questions like these from any customer. Someone is obviously trying to hide something here. Horrible place!! No customer service skills, management is worse than employees and from the looks of it, not the first to be scammed buying a non working vehicle. read more

Five Star service and overall GREAT customer service. Antawn and Mr. K were the most professional and assistance driven team I've ever experienced in the car buying experience. Highly recommend and will purchase from Maximum Auto Outlet again and AGAIN. Go to the BEST. read more

This is one of the most unethical and immoral places in Manassas. The vehicle I bought functioned for about 1 day. After that day, I began to deal with mechanical issues that weren't listed or brought up during the purchase. Furthermore, the minute I brought them up to the sales person and manager, I was informed that I should have done a better job of purchasing a vehicle "as is". While I understand this common deceitful practice, the fact that the problem wasn't addressed, costing me hundreds of dollars to fix, is beyond unacceptable for any "reputable" organization, but the lack thereof, places others on the road at risk. Avoid purchasing vehicles where even the slightest chance of purchasing a vehicle in bad mechanical conditions puts you at risk of spending more money exist without proper response from their management team. But most importantly, avoid places where employees are unethical and this common practice is at the core of their business. Good luck and beware! read more

Awful. One of the worst experiences I have had purchasing anything. The vehicle purchased was disgusting. Even though it was specifically discussed to be cleaned prior to sale with the rep, it was still dirty and had an odor on the inside. Also even though it was "filled" with gas it had barely a quarter of a tank when I took it off the the lot. Most importantly the vehicle had major mechanical issues which were not identified prior to the sale. The vehicle made it about 30 miles off the lot before it had failed to start and multiple service warnings were on the display. After having a mechanic take a look at the issues. It will cost almost an additional $6,000 to get the vehicle up to par all of which is not covered by the extended warranty. The Dealer has made little effort to assist in compensating for this error and after 5 days of back and forth is now not even making any effort to return phone calls. Its my recommendation that no one purchase a vehicle from the company, they represent every dishonest stereotype of a used car dealer. read more

Stopped by this place because I saw a car online that I was interested in purchasing. Well, first of all, not one single person working there was wearing a mask, nor were they enforcing customers to wear them. Uh, last time I checked, the VA governor put an executive order in place requiring all places of business to have their employees wear masks indoors. Their lack of compliance just shows how little they care about potential customers. Not to mention that when I walked in there, I waited for almost 10 minutes before someone, in a not-so-friendly manner, approached me to ask why I was there. You'd think that they would actually put forth good customer service and would want to sell cars. It was just all so totally bizarre. I was so turned off by the no-mask thing and their lack of customer service that I just ended up leaving. Here's a little tip: Try to act like you care about your customers by being friendly, informative and helpful. And wear your damn masks so you don't get anyone sick! read more

The car I bought from them broke down 29 minutes into driving it home! In rain on 66, in dangerous location. They said they'd call a tow truck and didn't. Thank God for VDOT who got us safely out. They said they'd wait for me or husband to arrive to refund $ then they closed shop (before posted closing time) so they didn't have to. Manassas police v helpful so I hope to get $ back but these guys are still haggling about reimbursing my $225 tow fee! This is despicable human behavior. What kind of a business should be allowed to operate like this? Please don't patronize them. I wish there were a zero-star option read more

i got a car very fast and easily thanks to the help of David Moncayo. He was very facilitating of everything i was looking for and we settled on a great deal. I highly recommend seeing David if you're looking for a car. read more

I had a good experience purchasing my new vehicle from Maximum Auto Outlet. I started by stopping by on Sunday afternoon and found the dealership to be slammed (or so it appeared). After milling around the entrance for a few minutes a man approached and asked what I was there to see, and once I told him, he gave me the keys and let me go inspect it on the lot. After inspecting the vehicle I returned to the building and once again, milled around with other lost customers. By the time I was able to get a sales person (to their credit they were busy, not just ignoring me), I had to return the keys and leave for another appointment. Today I called ahead and set up my appointment with Nick, knowing that I liked the vehicle in question, and asked to test drive it to a pre purchase inspection. Nick and the dealership were very amenable to the inspection. The mechanic that I would have taken it to was a bit far for them to have the car go (again to be fair it would have been almost a 2 hour round trip and 100+ miles) and Nick located me a local authorized mechanic who dealt with Land Rovers (which was important to me). He even called to arrange the PPI. On my way over I double checked the integrity of the inspector, calling on other owners of the same vehicle (through forums) and discovered that I had been directed to a trusted mechanic servicing many local Land Rover owners. Reassured I had the vehicle inspected and returned. The process was smooth and enjoyable. Ultimately I believe I paid slightly over fair market value for the truck, but with that said, I was happy to do so. The staff at Maximum were accommodating and easy to work with; they also had the truck I wanted. They were up front and I would suggest that if they have a vehicle you're interested in that you stop by and talk to them. They're easy to work with. TL;DR: Slightly higher than fair market value, good service. Do not expect it to be the Apple store, it' s a used car dealership. They could use a greater, or someone to help manage traffic at the busy times. read more

The worse dealer ever. The worst customer service ever. All they put is your money, once they have it they care to help at all. As the General manager told me. I wasted nine hours of my day so they check my car that sold to and they was change the wipers. Stay away, DO NOT BUY CAR FROM THESE PEOPLE. read more

Please do not buy from them! It has been over 3 months and I do NOT have my permanent tags yet! Isn't it illegal to issue 5 sets of temporary tags? I'm just saying. They told me that I was harassing them because I called every week to inquire about something I am due - Customer service sucks!!! They do not communicate within their own company WTF!!! BUYER BEWARE!!! read more

Just bought a beautiful 2012 hybrid Camay from these guys. Their cars are beautiful, the process is smooth and professional. No pressure sales. The absolute best car buying experience of my life. Thanks to Mr. Pedro Martinez and to J.J.....I'm all smiles read more

Started the process of TRYING to buy a car from this dealership on a Friday morning. Filled out the financial application at 8am. Made several phone calls to the dealership asking if my application had been received and what were the next steps. At least 5 times I was told someone would phone me back in 10 mins. By 4:30 that day I was advised I was sent an email, (which I requested not be contacted that way). I provided the information requested. Saturday I heard from the financing company all was OK but no one ever contacted us about the car. Guess they are not that interested in selling cars. Took the financing and purchased the same car somewhere else. Don't waste your time... read more

After a lot of research we found a great deal for a Dodge Ram 1500 at this dealer. We worked with Joe to buy the car. He was very laid back and it never felt like he was trying to cheat us. I took the car to a local mechanic and had it inspected. This dealer addressed our concerns in a way that satisfactory. The car was solid only a couple minor things came up. Ultimately Everything went smoothly and it's the probably the least stressful experience I've had buying a car. My husband's truck looks and runs great. Thanks Joe. read more

A very unpleasant experience. Nick, who told me he is the manager, was impolite and suggested that I broke a non-functional rear hatch latch by pulling on it too hard lol. It seems unlikely he is the manager, as I would not expect the manager handle walk-in business. A manager would give a walk-in to a member of the sales team! read more

PROCEED WITH CAUTION!!! CUSTOMER SERVICE (WHAT IS THAT)!!! Title office really is a joke, no one ever answers the phone, and if it answered your not greeted by someone with a pleasant attitude. On Feb. 20, 2016, I was threaten by the salesman Joe Hever, that he would file a complaint on me if I did not stop calling MAXIMUM AUTO OUTLET just to ask why the finance company is sending letters to me asking where the title is. I was told to grow up stop calling and wait in line like every one else. I do not work for MAXIMUM AUTO OUTLET nor do I work for the DMV. So how would I know where the title is, hence why I was calling JOE HEVER. Their title department did not transfer my tags as per my contract stated they would do. I was driving around with plates that was not registered to my newly purchased car but my old car I was driving around for 45 days illegally. What kind of a place is this, that the salesman, finance dept. and title dept. can talk to you any kind of way and does not try to fixed the problems that they cause, but will threaten you when you are trying to get clarification on what is going on. Worst car buying experience EVER!! read more

Today was a great day. Got my first car today and J.J. was a great help. He helped my dad find the right car for me and than helped us through the process. I recommend J.J. to everyone that's thinking of getting a car. He is amazing. Thank you so much :). read more

Went in for an 09 bmw 135i. I was helped by Ammar and he was very helpful through the process. Being a first time car buyer, he definitely took a load off my shoulders during the buying process. Will definitely come back to maximum and Ammar for any future purchases. read more

Spectacular Customer Service! I purchased a car for my son, I was very satisfied with the price. Angelica & Nick helped walk us through the process. Angelica explained the paperwork and answered all my questions. My son loves his first car. I have never met such nice people in NOVA! read more

It has been FOUR MONTHS after I shopped for a car and was denied financing because the price was "too low to finance" (complete nonsense, which led me to buy a car from someone else) yet the rejection notices from various finance companies KEEP COMING IN THE MAIL, indicating that that loan applications are being shopped around as recently as TWO WEEKS AGO - long after I stopped dealing with this company!!! As neither Maximum nor I plan on doing business together, WHY is my application STILL BEING SUBMITTED to multiple finance companies for approval?? Be sure you take the application with you if you are denied so you aren't bombarded by rejection notices several months later - and having multiple entries on your credit record!! read more

The Hispanic Sales man was rude and doesnt know anything about his position, horrible service, dont recommend it, high mileage vehicles and overpriced, couldn't go on a test drive because the salesman said that he's driven the car i was interested in and said it drives fine. Waste of my time, most of those cars are crashed and have numerous cheap aftermarket parts installed. read more

Bought a used 2011 Jaguar from here for a decent price and haven't had any major issues. However I do think the warranty provider they sell to its customers (diamond warranty group) is not the best warranty auto provider. The sales rep was good, quick sale, they did the paper work without any mistakes. read more

They say they have guaranteed financing, but I have bad credit and once they ran my credit report they never called me back. I've tried reaching them through email and phone and no one will get back to me to even give me the courtesy of telling me I was declined for "guaranteed financing". It's a shame because I told them I have a large down payment available and they had several vehicles I was interested in. read more

As far as dealerships go, I've encountered worse. The sales person we dealt with was polite and did not pressure us which was a plus. The financing was suspect. They couldn't reduce the price of the vehicle because it may not qualify for financing???? The banks that they deal with tell you how much cash down payment you need to put down??? We did purchase a vehicle, but to soon to review on that. We have to wait and see. Depending on how it runs these next couple of months it may bump up the rating. read more

I flew from Atl. and bought a car 3yrs ago drove to Atl. to discover the front bumper was put on with dry wall screws! A week ago I found a deal of a deal here "can't believe that it's at the same place." I called and talked to Evan and he told me the car was GREAT and we may be related, bla, bla, bla! I said that I would fly up and asked if they could pick me up from Airport and they said NO. They would not the first time I bought from them either. 2 days later after Evan would not return my calls "5 a day." he called and asked if I still wanted the car and I said yes since I missed another deal in Atl. dealing with them. I talked to Pedro and he was to call back also, BUT NEVER WOULD! Only time they would pick up the phone is when I blocked the ph. #. ! full week of their BS. and a missed deal all I can say is check their reviews and BBB "I think that I'm lucky I didn't get get the car that I never saw, if it's really there!" Don't buy from them! read more

Mario is the best!!!! If you need anything or help in anyway, please see him! He was so awesome and understanding.. When I brought my issue to him, he fixed it within a day. He's cool, calm and collected. 10 stars for Mario!! Best person at the dealership. read more

Customer service was lacking from the moment we walked in but they seemed pretty busy. We looked for the car we had seen online and then had to look around for someone to help us out. We found someone, took the car out for a test drive and were ready to see if my first time car buyer son qualified. We knew it would be a little difficult but we're just looking forward to knowing what his circumstances were able to get him. We filled out the application, John the finance guy asked us to wait, explained it would be hard to get him approved because of the length of employment and first time buyer status. After waiting around for a while he came out to my car and informed me that the "credit union had referred his application to an underwriter" and that he'd have to give us a call on Monday. Monday came around nothing, so my son called him and was told by John that he was just working out the details and would call him in a few and then again, nothing. Same with Tuesday. We never heard back from him again, not even after running my son's credit for what seemed like a hundred times (I know, exaggerating a bit). He could have just called and told us that he couldn't get him approved and that would have been fine but just ghosting us after spending hours at the dealer is pretty unprofessional. Maybe didn't want to fess up that unlike their website says, they can't approve everyone. Would never return here or recommend to anyone. read more

Avoid this place like the plague. I have never in my life seen a place who could care less about making a sale. I had put a deposit down and was ready to pay the list price, but after weeks of trying to close the sale my dad drove there on my behalf and when they did not have 2 keys, they refused to make any accommodations and the "manager" told my dad, and I quote, "why don't you get the f**k out of here". Not only did they lose a sale over what could have been a couple hundred dollar accommodation, but they lost a future customer. I have no doubt that there is something shady taking place behind the operations of this place, it just doesn't add up for them to sit on hundreds of thousands of dollars in inventory and for them to not give a single sh*t about closing a deal... nonetheless, is it NEVER acceptable to curse at a paying customer. Spare yourself and take your hard earned money, time, and respect elsewhere. read more

I bought a car at this dealership in September of 2016. I was able to get a good deal so I expected everything to go smoothly with the purchase. Nick was my salesman. He let me drive the car to my mechanic to inspect it before buying. It needed breaks and rotors, so Nick offered to install new breaks and rotors for free before purchasing the car. I made an appointment for a Friday to come in for the break work. I came on time but Nick was an hour late. I asked one salesman for the manager's cell number but he said he couldn't give it to me. I explained my situation but he was not understanding at all. When Nick finally came in he told me that the breaks havn't come in. I took a whole day off from work for no reason at all. it is incredibly hard for me to get a day off, so I was extremely upset from the lack of consideration on Nick's part. I couldn't have gotten a heads up the day before? So we scheduled for another appointment. The next time I came in, Nick tried to tell me that I didn't need rotors. I told him we agreed on new rotors along with the breaks and he wasn't too happy about that. At this point I was pissed. It took every thing in me not to make a scene. I told him I was extremely unhappy with his service and wished that I had gotten a car from another dealer. He then slammed his hands on his desk and jolted away making a scene infront of his employees and other customers there. None of the employees seemed to care. I would avoid coming here at all costs. If you must, avoid Nick. read more

I would rather walk than EVER buy another car from this place! Purchased a 2011 328i BMW with reasonable miles and at a reasonable price in November of 2017. Electrical and engine problems started as soon as the limited warranty on the care expired. Took to a respectable BMW mechanic and found out that not only was the battery sold with the car not a certified BMW part but it was in fact only a 50A battery and the car requires a 90A battery. That explained all the charging and other electrical malfunctions. Well at least partially. Also found out the fiber optic communication line was broken and that coupled with the battery issue was causing major communication issues between all of the cars systems and the computer. At this point I have put hundreds of dollars into this car since purchasing it and have driven it less than 6k miles. BUYER BEWARE!!! read more

The Business Customer Service representative commented on my last review. Here is my response to her comment: Put a sign on your store that says "BUYER BEWARE." How can you take a car to get it fixed and return it to the customer not fixed and tell the customer here is the place we took it too? You deal with them now. We don't have a rapport with the place you sent the car to be serviced. I would give your detailing department a very good rating. I think they do a good job in cleaning the cars to make them look good. Little things I don't mind fixing, i.e tires, windshield wipers, battery, etc. but sensors are a whole different thing. Bottom line make your purchase SOMEWHERE ELSE. It is not worth the headache, heartache, frustration, and overall energy that you will use for the car. The deal is done. It's over. Move on. read more

I bough a 2005 Subaru Impreza WRX from these guys in April 2016. Just a few days after getting the car I find out that the dealer did not do the Virginia emissions inspection because of an exhaust leak which I had to fix in order to pass. One month after that I had to fix a coolant leak in 2 different areas. (Reservoir and upper radiator hose) just 2 short months later the car broke down on interstate 495. After getting the car towed to a mechanic shop I find out that the main bearings are done and that I need a new engine. That'll end up costing me more than what I paid for the car. I would recommend that you stay away from used car lots as they do not perform the required service and inspections on their cars before putting out on lot. I will only buy new or certified pre owned from a reputable dealer from now on. I'm out $11000 on a car that I paid $9500 for and that explains why these guys have 2 stars.... way to go you guys strike again and got me on this one. I wish I could put a zero star review STAY AWAY! read more

We went there for a 2006 BMW 760 Li they had listed with great mileage at a very reasonable price (AWESOME PRICE). When we got there, we walked around the lot looking for the car, not able to find it we walked inside to inquire about it. We were greeted by Nick, he was a bit nonchalant. He took us to the warehouse where the car was, then went inside to get us the keys so we could look around and take it for a test drive. The car did not want to start, the battery was dead, which was a red flag for us. Nick went got his tool and got the car to start for us and told us not to turn it off given that the battery is not that great. We test drove the car, and it was smoooooooth. Whoever owned the car before took good care of it. We both agreed that the car was a steal for the price and the amount of mileage on it. Although we were very excited there were a couple things that were hard to ignore with the car : the battery, the tires and a burnt smell. We went back to talk business with Nick, he was pretty easy going. We asked a number of questions including the battery issue, the tires and the burnt smell. Everyone of our issues he had a reasonable answer to. He was even willing to have a mechanic come out and take a look at the car for us. Now giving that it was already 8 PM, there was no one available and that would have required us to come back the next day. We came from DC, and it was a drive, took us nearly 2 hours to make to Manassas (Rush hour traffic + rain). So we were not willing to make the drive back down the following day. We said we would take the car as is for now with the tires and the oil smell (oil just needed to be replaced). The only thing that we were not willing to do is take the car with a dead battery, given the fact that we would be trading in our car. So we need a fully functional car. Nick was willing to work with us, he went back to his warehouse and found us a brand new battery and did the install for us (free of charge). We traded in our 2013 Dodge Charger Daytona, it was a bit of a hassle trying to get a good price from them but we won and the deal was made! We left Daytona, and drove our new car home. Since then we have not had any issues with the battery. We went to the tire shop to have the tires checked out they were fine. It will soon be a month since we bought the car and we have not had any issues. The one thing I noticed recently is that the carfax report that they gave us was missing 2 pages. It was 5 pages total and we only got pages 1,3,5. Make sure that you look at ALL your paperwork, we were tired (at the dealership for 3 hours approx) and wanted to be gone and so we missed that detail. We can always find the report online but it will be at a $40 fee where I got it from the dealership free of charge. Took the car to the mechanic recently and they told us the car was in great shape. So I must say we made a great deal with them and the car was a steal. Just always do your research make sure that you have enough time, don't rush into anything and go through all your papework so you don't miss any details regardless of how tired you are. read more

Just left the lot. I know many of you may think "This chick doesn't know a thing about cars!" Your right. But I do know customer service and cleanliness. My husband and I and 2 children (One being 8 and the other 2) went to check out the 2012 Dodge Charger RT Daytona where we were welcomed by NO ONE. Car was clean on the outside but inside had grease marks like someone just had a burger and wiped their hands on everything and the alignment was not in the best of shape. Walk in to see about #s and to see what was going on with the alignment but was greeted by no one. Waited about 10 minutes till someone finally came by to say "would you like us to run #s?". Sure we said. We waited in the back where the child play area was. Safety caps on all electrical outlets BUT the child's play area!:/ While we waited a man offered coffee and water but the coffee machine was off and the water was empty and capped off so no one could replace the water jug. I noticed every single trash can was full and over flowing, again one near the child's play area. Chips on the waiting couches and empty bottles and cans in cup holders. This place was not at all clean and I think they should take out the kids area till they figure out some safety issues. Other then that they have a really nice plaza being built near by, so they should hire a cleaning company to come by every night to clean. Because I know they won't do it them selves. read more

Awful Customer Service very Rude post price online cheap and when we went there told us that's a Cash price.what difference does it make if I am paying cash or my loan approved from my bank you still getting what you are asking for read more

I had not purchased a car in 9 years. Jesse K made the experience a five star experience! He contacted me immediately when I sent an online inquiry. When I arrived a couple of hours later to start looking, he treated me with great patience (during the four hours it took me to make up my mind). Jesse was very knowledgeable about the four vehicles that I looked at. He pointed out the features of all each car to include those he thought would provide the best safety features. He worked for me with the manager, Mario, to get me the best trade in for my older car. Mario treated me equally as nice Jesse. I think you might be missing it if you don't go for the duo of Jesse/Mario at Maximum! I will certainly be back when the time comes read more

Was looking for a Mercedes ML series and found one online here. From reading the reviews I was a little skeptical but I called anyway and spoke with David and I told him I would be out there after work around 6:30-7pm. When I got to the dealership I was greeted and David immediately took my license so I could go and test drive. The test drive was good, I inspected the body and insides, I previously did my own research on the carfax and maintenance records which is extremely important when buying used. The whole process was GREAT and quick since I did not need any financing. The only issue was that the brake light came on right after I pulled off, so I called back and Mario assisted me with putting brake fluid in the truck and the light went off. Took it to my Benz dealer that I used for my previous vehicles and the truck was in great condition I just need a break line hose (not a big expense). When buying a used car you always have to do your own research, most times the car wont be perfect, but I lucked up on this beauty. Thanks guys :) read more

The customer service at this place sucks! I am credit challenged and they treated me like garbage. They not only decreased the value of my trade-in by $1000 for an $89 freon charge, but they also went back on their word for the price of the car I wanted to buy. The salespeople are unprofessional, dismissive & they lie. Get everything in writing! read more

Maximum auto outlet provides the picky auto purchaser with what they desire. Majority of car purchasers have a criteria based on price point but if you're similar to myself you're criteria also incorporates make and model specifics. The staff is reasonably welcoming while being more than helpful if you know what you're looking for. I purchased a second gen wrx from them and am pleased. Areffin, my salesman was excellent. Check them out. read more

Wonderful experience from start to finish. Got a great car at a fair deal with no hassle. Have the car for a month now and love it. Arifeen Shamin was our sales person. Professional and straightforward through every step. I've purchased dozens and dozens of cars over the years and it can be painful, but this was a pleasure. My wife hates buying cars because of the experience and she said "I'd go back to Maximum the next time we need a car." You have no idea what a strong endorsement that is! Highly recommended. read more