Robyn is an absolute pleasure to work with! She always takes care of my needs and alleviates my…read moreconcerns. She always takes the time necessary to get to the bottom of whatever the concern may be.

I own a rental in Austin and manage it from out of state, so trusting the team handling it matters…read moremore than anything. Keyrenter has taken good care of the property for years, across more than one point of contact, and that consistency is a big part of why I've stayed. Robyn has been my manager most recently, and what stands out is how clearly she communicates. On my latest lease renewal she walked me through her pricing with real market comps and landed on terms that worked for the tenants and made sense for me. Keeping good tenants happy while still looking out for the property is a hard balance, and she strikes it well. Maintenance has been the same. When things have come up, she's coordinated the work, sent estimates up front, and kept me in the loop from start to finish. She treats the relationship like a partnership, which is rare. If you want someone who stays on top of things, I'd recommend Keyrenter, and Robyn in particular.

Working with Gary has been very pleasant. It is seldom that you work with other agents that are on…read moretop of things where you don't have to move the process along for your clients. I reached out to him for a client who needed to move asap. And he got him in there very quickly with no issues I couldn't have done it without him! will definitely be excited to work with him in the future.

Would highly recommend using Knipps Properties and I wish I would have found them sooner to manage…read moremy property. The Management company I was using had failed several times in finding me a good tenant. I decided to sell my property and contacted Skye at Knipps Properties. Skye was excellent and a true professional. He was always there to answer my questions and got back to me quickly. He sold my home in a very quick time frame in the middle of winter. Honestly, if I would have known him prior to making the decision of selling I would have had it and manage the property all along.

Marlena was fantastic for me as property owner getting my new construction listed and leased…read morequickly for top dollar! I'd recommend. She all the work without requiring me to meet face-to-face, generally by phone email and e-doc and handled all interactions with getting the tenants deposit and lease signed. The detail was their office assistant had a couple of typos in the docs that I had to catch and ask them to correct. I'd use her again !

I've worked in real estate for over 20 years and this includes property management. There are many…read morecompanies, both large and small, to choose from in selecting a property management company but I have found none better than Nu Edge Realty & Property Management. More than fair prices and practices, fantastic service, Marlena is a credit to the profession! She has helped me, as an out-of-state owner in so many ways. It's like having a friend in Austin look out for my best interests. Thank you Marlena, you are the BEST!

We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

Do Better, PS Property Management. Our Community Deserves It…read more As a longtime homeowner in Highpointe, I can say firsthand that PS Property Management, and specifically our community manager Chris Hashisaki, have failed to meet even the basic expectations of professionalism, transparency, and responsiveness. Requests for records that should be easy to share digitally are stonewalled behind outdated certified mail requirements -- even though state law allows for "electronic or reasonably available formats." When questioned about lack of enforcement of clearly documented nuisance issues (like persistent dog barking), Chris's response was essentially "go talk to your neighbor." Meanwhile, any issue you bring up seems to immediately trigger a complaint back at you, whether or not it's relevant or legitimate. It's retaliatory, dismissive, and completely unprofessional. Residents are treated like a nuisance instead of valued stakeholders in the community we fund and care about. There is no accountability, no effort to listen, and certainly no transparency. Even requests to view the HOA's management agreement -- a basic right under Texas Property Code -- are denied unless you jump through hoops and pay per page for what is almost certainly a digital document. This is not how a community should be managed. Chris H is not the right fit for Highpointe, and PS Management's poor policies and practices are enabling this dysfunction. Homeowners, take note: we deserve better. And we have every right to demand it.

Not good service. Since they took over falcon pointe in Pflugerville they've messed up my monthly…read moredues. Now after agreeing to wait until things straightened out they are charging me a $20 late fee!!! I've been in falcon pointe for 20 years and until ps property took over I've never had a billing issue. And they refuse to take care of the fee. Shame on them

Marshall was a very dedicated and easy to work with property manager. Very responsive and if we had…read moreissues he worked to resolve them immediately, cannot recommend Marshal and Aus10 Realty enough.

Rudy the owner is awesome!! They haven't officially taken over a property yet but he has made…read moresignificant and beautiful changes to the house I've been living in for 12 years. I very much appreciate him and his staff. I couldn't have asked for a better property manager.

David and his team are the best! Always responsive and very trustworthy. They managed my…read moreinvestment property for nearly 20 years and I am thankful for everything they did.

I feel the need to update my review from seven years ago. I would give this company 10 stars if…read morepossible. I never had to think about my Austin property, and rarely had to interact with them unless I had a question or there was a huge upcoming expense like a water heater replacement, etc. I sold the house a few months ago and kept my house in Elgin to rent out when I moved to CA. I have had nothing but headaches and unnecessary and/or duplicate expenses with this new property management company. Oh how I wish April Realty serviced Elgin. I am currently reviewing my contract with the property management company in Elgin to see how I can get out of this nightmare. Once any litigation is complete with this Elgin company I will give them a review on Yelp, but as of now, all I can do is come back here and express my sincere thanks for the 20 years of worry free property management I experienced with April Realty.

I worked with Joe Gage of Crossland Properties to buy an investment property in Austin. The…read morecircumstances were extra challenging because I live in the UK and I was buying the property in my self directed IRA. Joe was patient, reliable and communicative in walking through all the specific requirements and constraints. I would highly recommend Joe for any real estate needs you may have. He is honest and straightforward and always keeps his clients needs as his priority. He also found a reliable property manager to manage the property!

I had the displeasure of working with Steve Crossland both as a tenant and then we decided to buy…read morethe home we rented so as a buyer as well. Both experiences were rather unpleasant and I would recommend using anyone else for realty services. As a tenant Steve is extremely passive aggressive to a childish degree and trying to request any maintenance work the few times we did in the two years we rented was always a hassle and an ordeal. He was so unpleasant to talk to I avoided it most of the two years we rented and luckily only had to do so a few times. During the buying process our realtors worked with him and through him the buyer and we had several delays due to him not getting paperwork ready in time and they complained to us several times how unhelpful he was during this process. They had worked with him before but never had the issues with communication and gettings things in on time like they did during our process.

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!

Horrible!!! Never have had more issues with getting maintenance resolved than trying to work with…read moreAngel. We have been waiting for months for the master bathroom shower leak to be fixed. We have rats in the dryer due to their being no vent covers in the house (per the person they sent) now they say it's our issue. We went 3 weeks without laundry because the electrical panel was rusted and the breaker caused the whole house to lose power multiple times. It takes weeks to get updated, if you get any at all. Never rent a property with them, you'll be living with leaks, mold and rats . They also sent the most unqualified people to try and fix things.

I had an outstanding experience working with Kevin Dover as my showing agent. From start to finish,…read morehe went above and beyond to help me secure my rental and make the process as smooth as possible. I was on a tight timeline and needed a fast move-in date, and Kevin did everything he could, plus more, to make it happen. He was incredibly responsive, answering all of my questions quickly and thoroughly throughout the entire process. His professionalism, dedication, and attention to detail made what could have been a stressful experience feel easy and seamless. Beyond his excellent work ethic, Kevin has an amazing personality. He was friendly, positive, and genuinely cared about helping me secure the home I was interested in. I truly appreciate all of his hard work and would highly recommend him to anyone looking for a knowledgeable, reliable, and dedicated real estate professional. Excited to be a part of Hendricks Real Estate as a whole.

READ THIS BEFORE YOU RENT FROM THIS MANAGEMENT COMPANY!!…read more Disappointed is an understatement. Since our move-in 3 years ago, we have had continuous, systemic issues with the AC unit. Our first summer here, the temperature skyrocketed to 85 degrees upstairs and the system was completely unable to cool the home properly. We contacted Hendricks Real Estate multiple times; they sent out HVAC technicians on several occasions, but no permanent action was taken to actually solve the root problem. During our second year, they finally agreed to have a technician reinsulate a portion of the unit. While that was a minor, temporary patch, the underlying cooling failure continued. Fast forward to this summer, and the house is still severely struggling. During peak afternoon and evening hours, the indoor temperature sits trapped at 75 degrees and will not drop to a comfortable level until well after midnight. After raising our ongoing concerns again this summer, property management's response was essentially to tell us to deal with it, even suggesting we should sleep in a 78-degree home. I have three children, including a small infant, and 78 degrees is flat-out unsafe for an infant's sleep environment. We pay a premium rent of $3,000 every single month to Hendricks Real Estate. We should be able to live and sleep comfortably in our home! It has been a constant struggle for 3 years to get Hendricks Real Estate to listen to our concerns and make a genuine effort to fix the overall cooling issue. They choose to do the bare minimum, checking diagnostic boxes on a clipboard while ignoring the fact that the property itself cannot maintain basic livable temperatures. Paying top dollar for a home with failing AC functionality is unacceptable. Beware renting from this company.