Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

Update as of 5/2/2022…read more Our blower motor failed on us a little over a month ago so no warm air was being pushed through the vents. Dave immediately got in touch with the manufacturer and ordered the replacement part. He kept me updated every step of the way and he immediately came to my house to install the new part as soon as it had been received. We've got warm air again!

A tech named Erik came out earlier this week to work on our family's system and did such a…read morephenomenal job. Our air already smelled and felt cleaner and fresher before he even left. He was here for some time as he worked meticulously, but he was professional, courteous, and an incredibly respectful young man! He included us in the process, communicating everything he was doing and why, explained the entire process knowledgably and helpfully. The weather wasn't great so the lawn was wet, but Erik literally wiped his feet every single time and even wore booties to protect our floors. He cleaned up everything prior to leaving and was even kind to our (very nosy and distracting) pets! I had to come on here and brag about him and the services, because he did just a stellar job!!! Thanks to Erik and to Jay's for superb work!!!

I've had an appointment for a week to be seen and today at 4:40 PM they finally called to tell me…read morethey would need to reschedule for the first week of June. Lousy customer service and communication. I had originally given Jay's a 5 star review after they installed a new HVAC for me, but their inability to communicate effectively and follow through has me giving them the lowest ranking available. Too bad I cannot give them zero stars. I would never recommend them again.

Kevin, Shane and all installers and sales that I have worked with over the last week have been…read morehands-down. The best HVAC company I've ever worked with. We have been down without air conditioning for over 3 1/2 weeks and not only were they a good value for what they delivered but they went above and beyond the call of duty highly highly recommend this company. if you were using anyone else, I guarantee you you out. Keep up the good work Pilot Air team.

I would highly recommend Pilot Air for any of your service needs! John went to extra lengths to…read moremake sure we were taken care of. He had me, the customer in mind when quoting us a unit. I really appreciate that he didn't want to talk budget until time to talk quotes and pricing. This allowed him to build proper quotes without blowing the budget on purpose. He fixed my unit and plugged the thermostat back in that a previous company had unplugged intentionally trying to make a sale. He informed me that we now had emergency heat and it would be expensive to run but we needed it, knowing my house was 53 degrees. I cannot thank you enough for sending such a competent and caring person to our home.

Absolutely unacceptable experience with Eastbend. Our warranty company initially sent them out to…read moreinspect out our ac unit, and they claimed there were multiple leaks and beyond repair. With guest coming to stay at our home we reached out to a friend who charge the unit and got back running with no issues. The warranty company requested better documentation and photos to support Eastbend diagnose. Eastbend came back out and suddenly, their entire story changed- they then claimed the unit was "fine" and did not need any repairs. So which is it? Beyond repairs or perfectly fine? this level of inconstancy is very unprofessional and raises serious concerns about the accuracy and honesty of their assessments. Based on my experience, we would strongly advise other to avoid using Eastbend. We have zero confidence in their evaluation and would not use them again under any circumstances.

East Bend has the most impressive technicians with a wealth of knowledge and extremely personable!…read moreCalled on a Friday afternoon about no air conditioning and the team was here by Monday 10am and problem was resolved in less then 5 mins! We would highly recommend East Bend!! Thanks guys!

Another great visit! Jacob Dodds came out today for our maintenance check. He spent a lot more time…read morehere than our last company did for their maintenance checks. He was so thorough and so friendly! He gave me a quote for a service we're planning in the fall and let us know about another upcoming repair we will need eventually. He was very knowledgeable and I'm so thankful for him and the rest of the staff at Hawley Air Heating and Cooling!

Had a great visit with Wes Lambeth! He was very friendly! Thank you so much Wes! You done a…read morefantastic job! Thank you!

Very nice people prompt service very reasonable prices. I am so impressed. No one else would come…read moreout on the same day and they did. Recommended by my cousin who is also very impressed with Pilot mechanical!! So glad I called them!!!

Pilot Mechanical has now installed two systems in two locations. Each time, Jon and his team have…read morespent more time finding a specific solution than just making a sale. In my most recent experience, a 13-year old system "gave up the ghost." The airflow and temperature distribution in the house was not balanced. The PM team spent more time than any of the five other companies analyzing and suggesting a combination of elements that solved my issue, resulting in greatly increased comfort and balance. Installation was completed quickly and expertly, leaving no trace that any work had been done. The installers thoroughly explained the operation of the system. I highly recommend them for any HVAC system or repair.

Excellent! Our air conditioner quit cooling. Called "Friendly" For an appointment. The technician…read moreKeiton was on time & called ahead to tell us he was on his way. He was very professional & polite. He had us repaired within an hour. No smoke, no mirrors & no B/S. He came in, found the problem & repaired it quickly. For a fair price. Much appreciated! Fred L

Jason and his crew completely rebuilt the heating and cooling in our business building in Pilot…read moreMountain a few years ago and did a fantastic job. They did a professional job from day one, the crew had a great attitude even though it was tough, grimy work. Friendly Heating and Cooling has also worked on my personal and rent homes through out the years and have always done a great job. I'd highly recommend Jason and his staff to anyone needing work. Rick Hunter POP Designs & Marketing Solutions Pilot Mountain

Great service company. On time, professional work at a reasonable and fair price. Did I say fast!…read more Tech's even corrected a few problems left by the previous company without any negative comments, just fixed the problems for us. Excellent experience purchasing a Heat pump them. Highly recommended.

From the owner: Dorsett Heating and Air Conditioning provides guaranteed service, repair and installation of all…read morebrands of ac systems, heat pumps, and furnaces. Receive an additional 15% off year-round for signing up with our preventative maintenance program.

Very thankful! Byrd Brothers were helpful and worked hard for my business. Fast responses, easy…read morecommunication, and stellar service. Thank you, Jonathan! Definitely recommend. Will hire again in the future. Best, Dan

Wow! Showed up within an hour of calling. Johnathan fixed it immediately. Super professional and…read morepolite. I'm a customer for life!