GOAT was not only the best priced, but the most communicative and top notch customer service. Don't…read morehesitate to work with GOAT because they went above and beyond. We chose GOAT to install a three zone mini split system. //CONSULT// Our consultation with Andrey (one of the owners) was fantastic. He was on time and showed up when he said he would. Unfortunately other companies we asked for quotes missed their appointments - but not Andrey. He thoroughly explained everything and did a thorough walk through. //COMMUNICATION AND QUOTE// I liked that Andrey followed up with us to check in with us. Again other quotes took more than 3+ days. Andrey had a quote within 1 business day. He emailed us asking if we had further questions. //DAY OF// Vasilly and his team (Mark, Ed, Lubec and Alex) arrived promptly! They did another thorough assessment and provided two solutions: Going through our attic or going along the exterior soffit. Our house has a unique challenge in that our siding is fiber cement with bricks in the wall. They were extremely communicative, cleaned thoroughly, and finished within ~5 hours. Everything turned out fantastic! They made everything look so clean and so sleek! We also had two cats and they were mindful of closing the doors and checking to make sure they never escaped (even at one point because they communicated through cell I heard Vasilly saying to make sure to close the doors so the cats don't escape lol) They explained to us everything and made us understood the unit and how to use it We're so happy with the customer service and would highly recommend this family run business to anyone

Knowledgeable, prompt service. Has a mystery furnace and ac…read morefailure that thankfully turned out to be just a blown fuse. They were able to squeeze me in same day for a quick diagnostic. And since it was a simple fuse swap, problem also solve same day. They also checked the thermostat wiring too just to be safe. Highly recommend!

I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k…read more My overall experience along with the quality of work as well as the AC size installed were DEFINITELY NOT AAA grade!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was told and shown that there were rust and water in my unit and the Inducer has a crack due to POOR gas pipe installation by AAA. Also, the tech told me AAA should have put in a bigger AC unit for my house instead of blaming I need another HVAC. Hence, AAA did not have experience staff to do initial assessment to determine AC BTU/Ton size and their installation was POORLY done!

Scheduled an after hours emergency call with an AI bot for a gas leak. Called an hour later bc they…read moredidnt show up and they said no one was coming. Not thrilled with that at all.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I was SOOOO impressed with these guys on install over a year ago, and with our 6-month service…read more Now, at over a year, we are being told we need new vents installed, despite them counting vents during install and having a perfectly great airflow on our sixth month service. I feel like I've been a vicitim of a very elaborate bait and switch (combined with the fact that I stupidly decided to do a five-year membership to service our system at no cost so now I'm tied to them). This was THEIR error, not discovered at install or six months, and now I'm out $1500. They never acknowledged their install error. To boot, their GM basically harassed me on text, super unprofessional, berating my husband for hanging up on him after he completely ignored my information on text. He mentioned he would share our text thread on reviews. Cool. Question if it is all there if they do post. Buyer BEWARE. Don't let the sell job catch you...they're slick on the sell and absent on accountability. :-( UPDATE: Another company identified a different problem as the culprit, and identified installation flaws from this company. Please don't use them. They cut corners and are now costing us thousands. This company sold out in October 2025 and it shows. Buyer beware.

Working with Green City was an amazing experience. When our water boiler broke, my wife and I were…read moreworried that we were going to be paying an arm and a leg to get a new one. Green City was the only company transparent with their pricing, and when I called, each person I spoke to was helpful, patient, and understanding of our situation. When they noticed our heater was broken as well, the owner Jeff gave us a great deal to bundle them together. When they came to service us, they were fast, kind, and professional. Ron and Devon came to our house promptly and finished removal of our old water boiler and heater and installation of the new ones in about 4 hours flat. Honestly, we could not be happier with our service, and we intend on hiring Green City again for any further needs. :)

Every aspect of this service was 5 star. I needed the air handlers on my mini split system heat…read morepump system deep cleaned. Via email, they provided me with a description of their service and firm price - no AI crap. They scheduled an appointment for less than a week and showed up within the agreed upon window. The technician, Damon, was extremely knowledgable, orgainized, thorough and efficient. I have used four service companies for this system, including the people who installed it, and no service has come close to the servce performed by Green City. The invoice was exactly what was quoted - no extras, no upsell. A great company to work with - which is unfortunately rare in this industry,

Travis from ALLRED Heating, Cooling & Electric recently completed a comprehensive evaluation of…read moreboth of our furnaces and heat pump, and I came away extremely impressed. He conducted one of the most thorough inspections I've ever witnessed, documenting his findings with more than 70 photographs and carefully evaluating every aspect of our heating and cooling systems. What impressed me most was that he didn't simply hand me a report, he took the time to review each finding, explain its significance, answer questions before I even had to ask them, and clearly outline my options. By the time Travis left, I had a complete understanding of the condition of our HVAC system and the reasoning behind his recommendations. His explanations were clear, detailed, and easy to understand, without any pressure or sales tactics. Travis's technical knowledge was matched by his professionalism, patience, and genuine concern for helping us make informed decisions. He is an outstanding representative of ALLRED, and I would not hesitate to recommend both him and the company to anyone looking for honest, knowledgeable HVAC service. Five stars!

Disappointing experience with Allred. Communication was terrible--no one showed up at all for our…read moreservice appointment and didn't receive any call or heads up about it. I don't get the focus on their monthly subscription model, which is clearly prioritized over actually delivering reliable service. I would not recommend them based on the lack of follow-through, communication, and actual...ya know, work.

Chuck at Pristine is one of the best and most honest around. Not to mention, affordable pricing…read more Before calling one of those "All in one" service businesses around here that are over priced, call Chuck.

My family and I reached out to Pristine Air services to get a quote on a furnace/heat heater pump…read morereplacement. We've already had a few other companies come out and provide quotes. Unfortunately concerning Pristine we were met with resistance and denial. The representative went straight to saying they shouldn't do a heat pump, due to the lack of floor insulation. This didn't make sense to us, as three other companies already reviewed the home and claimed otherwise. However the representative from Pristine seemed to not want to hear that, and after a bit of back and forth said the words "I guess we aren't the company you want to go for". They made the decision for us, which is odd considering we were only trying to purchase more than a standalone furnace. Maybe it was a miscommunication somewhere but it's clear from the rep that they didn't want our business. Edit: Further reduced score based on the reply from the company including false truths, never once did we claim that what the representative had said was "B.S." and to be clear they never said nor verified the home was insulated properly. The claimed the floors needed to be insulated, which was debunked by other companies as heat rises, and floor insulation does very little in terms of holding the homes heat. Poor response taking no real responsibility.

I don't usually take the time to review...but I offer this opinion based on my "service". The…read moreoffice communication for scheduling is beyond slow and unresponsive. When I was given a time window, the tech showed up late. His diagnostic conclusion was that he knew something wasn't working, but he wasn't sure what ~ so I was told they would reschedule him to come back out so he could be on the phone with manufacturer to walk him through troubleshooting. 2 days later, having heard nothing, I followed up with an email asking when we could schedule a follow up visit. No reply. 5 days after that, I was emailed a bill for the diagnostic "service". No mention of follow up, no discount for the fact that the technician diagnosed Nothing. Full thumbs down. Good luck.

Checked out Seattle Heating after searching for HVAC help in the area. From what I saw, everything…read morefeels legit and handled with care. The company comes across as dependable, and that goes a long way with this kind of work. What also stood out is that it seems like you get a good bang for your buck. That matters a lot when you're dealing with heating issues and want the job handled without extra stress. If you need furnace or HVAC service in Seattle, this looks like a company worth looking into. Def seems like a smart pick for both service and value.

I was looking for a new furnace and A/C installation and I came across Essential Heating and Air…read more Their Yelp reviews were mixed, but their Google reviews were favorable, so I gave them a call. Christian came out and took a look at our space and gave us a quote and explained everything thoroughly. He's a natural born salesperson, but I felt he knew what he was talking about and I was sold. The installers came out the very next day. The two guys were great. They worked hard from early morning to late afternoon but when they left, everything was in great shape. The only issue I had with the company was a little difficulty in communications. I had received emails from one of their employees about the permits pulled for the installation, and when I went to follow up with that employee, I never heard back. I tried 2-3 times and texted my rep, but never heard back. I finally managed to get ahold of someone, and both inspectors eventually made it and signed off. One of the inspectors was so impressed with their work that he asked who had done it so he could reach out to them for some work at his own home! Overall I think we got a great system at a fair price. Probably a little more than we originally wanted to spend, but when doesn't that seem to be the case these days? I'd recommend these guys to everyone based on my experience.

They came out and installed my new furnace and AC. They had to come back and finish because they…read moreforgot to install vents in the attic. So days pass and I look around the unit and they left all kinds of trash and residue, I think that's total BS 15k and you can't pick up the trash you left. Pissed is an understatement .