Amburgey recently cleaned the carpets in my new home…read more 1) The master bedroom and stairway now have a wet dog smell. 2) Some spots on the carpet are crunchy when stepped on. 3) I had to wait about 2-3 days for the carpet in the master and stairway to fully dry. 4) The stairs were soaked so the excess water had to be sucked up with a shopvac. Even after airing out the house and turning on all fans it took another 24hrs to dry. 5) Had to find some "home" remedies to lessen the wet dog smell. Communication and scheduling were great and the carpet clean was quick... maybe too quick. Overall experience wasn't great.

we hired mike to clean the carpets in our new home, as well as our previous townhome after we…read morevacate it. this company is a bit expensive, but mike does a fabulous job. you get what you pay for! not only that, but mike also adjusted his schedule and went out of his way to accommodate us because we were on a tight timeline. we plan to call back whenever we are in need of professional carpet cleaning :)

If I could give a zero star I would! After using this company for over 5 years and referring them…read moreto many clients of mine, using for my business etc. I have always received the same cleaning, every year twice a year. Prices typically go up a little but I can always expect to pay $330 for everything or around that. I called this company and asked them for an appointment in which they gave me a 5 hour window. I accepted that and stayed home for 3 hours waiting for them to show up. When the technician showed up, like always, we walked areas and I said I wanted same as last time. After 10 min of him "figuring out the price" he stated it would be DOUBLE because prices went up and they didn't see my pet treatments noted on my invoices. I called the office pleading that this is unfair and even explained how they pet treat the area and what tools etc.. The lady notified me that the pet treatment may indeed of happened, however, its not on invoice so they wouldn't help me. This gave me two thoughts, A. being you allowed someone in my home with my children who would steal from your company? Cause I paid for the pet treatments. B. You make me take work off and then tell me once you've shown up 3 hours into the 5 hour window, that you raised your prices???? This not only lost me valuable hours at work, where my time is worth money but the way you so admittedly explained that your employee didn't record things I have received in the past therefore hiring thefts and liars and allowing them into the comfort of my family and home. SCAM!!!!!! DO NOT USE THESE GUYS!

White carpet was in the rental we just moved out of and it is white again thanks to these guys!!…read moreGreat job!!!

Been using Bob for years, great service and reliability. I know the job is getting done right for a…read morefair price. Happy to support a locally owned family business who cares for its customers.

Excellent communication! My carpet looked brand new after Bob was finished! They were always in…read morecompliance with COVID procedures and professional!

Great news! If you are looking for a professional carpet cleaning service, you can stop searching,…read moredo yourself a favor, and call Chris, owner of Jet City Textiles. I spent hours researching carpet cleaning services in order to compare quotes and reviews. And I am SO glad we went with Chris. He is incredibly professional, knowledgeable about every kind of surface material and, honestly, one of the friendliest people I have ever met. Truly, he's the best and we cannot recommend him highly enough. https://www.jetcitytextiles.com/ Chris Sarabia, Owner: 206-408-8923 Chris@JetCityTextiles.com

It's wonderful to have this kind of service these days! Professional, thorough, polite, personable…read more- and an amazingly clean carpet left behind!

Definitely recommend Puyallup Family Carpet Cleaning. I get my carpets cleaned twice a year and…read morehave tried several other cleaning services. I can honestly say that this is the best one I've ever tried. They are upfront with their quotes and costs, they call, they show up on time, they're professional and courteous. But holy moley. . . The best part is how clean my carpets came out!! Really excellent job!! I'm so happy!!

The best carpet cleaning service ever!! I would use their service every time I need clean carpets!…read more We bought our house 12 years ago and from used to having a small dog, 3 small children... our carpet was diirrrttty!! Three hours before the appointment I got a text to confirm the appointment, which was great since there are so many things and events to keep track of. Hong texts me to heads up that he is on his way. Hong arrived on time and did a walk through of the carpeted area. He explained the process and how long it would take for him to clean the carpet. He also made sure children was not anywhere near his equipment as it is really hot. Hong and his tech did a fantastic job of getting all of the stains out. Later in the day, Hong followed up with a text to check up if the carpets were dry or not. This follow through from pre-appointment to day of appointment and post cleaning check up is something that is truly a rare thing and this wins clients and makes them keep using their service. Thank you so much Carpet Care HP!!

Hong did an amazing job. I am so impressed with how beautiful my carpets came out. He was super…read moreprofessional and very kind. I will definitely use his service the next time i need my carpets cleaned and will share his business card with all my friends. Thanks Hong!

I called Genesis Carpet Cleaning to request a deep clean in my brother's carpet that has pet…read moredestruction. Jeff is very pleasant. He's honest and transparent and didn't try to sell me anything I didn't need. I am happy with the quality of work he did and basically just needed to be able to suffer this carpet long enough until we renovate this house.

Two new technicians showed up to clean this year. They were not as professional as Jeff, and they…read morewere definitely not as punctual. I was quoted a price of $189 on the phone for a 10X20 room and stairs. To their credit, the men called to say that they were running late, and they wouldn't make it until the end of the 11am-1pm window I had been given. Unfortunately I had an appointment in Tacoma at noon and it was too late to reschedule. Fortunately I zipped back to the house and arrived shortly after the technicians. One walked the area and then quoted me $239 + extras which I declined. He said that the area was more like two 15X15 rooms plus a short hallway measuring about 6 feet, thus the price increase. And he said that I'd have to move the furniture, but later told me they moved it for me. There was a couch, a TV on a stand and an end table with a lamp. When they were finished I wrote a check and asked for a receipt. The technician told me the duplicate for my check was my receipt. And then he decided he could give me the paper with the work order on it. My husband called the company to voice his concern over the price discrepancy. He left a message and then the owner or manager called me back. I was told on the phone that the one who made the reservations should be the one at the house. I replied that I was. Since it became evident that I wasn't going to be permitted to state my case that I was quoted $189 and charged $239, I thanked him and ended the call. So although the service was completed, the price was not the same and the person on the phone did not seem to want to listen.

I have been using John for over 19 yrs to clean the units in my buildings and my car. I am always…read moreleft very happy. John is very professional and goes out of his way to make sure you are happy. Well trusted family man. I highly recommend him. All my tenants and owners have been very happy with his service. I feel his prices are very fair with this economy. Thank you John.

Surprisingly disappointed with Crystal Perfections. I had really high hopes for Crystal/John as he…read morewas highly recommended by our landlord and had glowing reviews. Unfortunately, I had a very poor experience with his services, and would caution anyone booking with him that price increases can be expected. I called Crystal Perfections to request a quote for carpet cleaning a ~1300 sqft 3 bed/2 bath apartment. I was given a $150 estimate and proceeded with booking an appointment. The day of service, I received a text from John saying I had more carpet than expected and he increased the our cost from $150 to $270 (nearly double). When I asked why, he said we effectively had 6 rooms, not 3, that needed cleaning (one, of which, was a small hallway), and that the square footage of the job does not matter, but number of rooms matters. This was not communicated during the initial quote, and John would not honor his quote, nor meet in the middle on pricing. I ended up paying full price as he had already cleaned the apartment when he notified me. I found John to be very unprofessional and do not recommend using his services.