Ryan came to my home for services today. My A/C went out last week and I was so anxious about the…read morecost to replace this unit. To my relief, the previous company who provided maintenance did not tighten a bolt which loosened the unit making it inoperable. Ryan restored the unit back to operation. He is professional and clearly a smart and seasoned technician. I was so grateful for his quick analysis and visit.

In 2024 American home shield sent this contractor to my home to install AC/Furnace. One year to…read moredate the AC went up. Vincent came out to look at the unit. Compressor was in bad shape (nothing I did). Unit under a 5-yr warranty. Vincent said that it would NOT be honored by the manufacture (Goodman) because it was "damaged." What! In the same breath, he offered to "sell" me one of his units for $2,500. I spent $5,600 already. Why offer this? Then, he gave me a week to answer. Through another tech, the compressor WAS found to be under warranty, and I was able to get that put in by someone else. He scammed me and thought I was a fool to buy a unit from him when I had already paid for a unit that was under warranty. Why tell me mine was not under warranty when it was. That's unprofessional, disrespectful, rude, unthoughtful, inconsiderate and appalling to me! This is not how business is done. He tried to act like he was helping me, but this was the worse business transaction any company could make. I would never recommend him to anyone. I'm sure someone has been through this same type of experience with him too!! TELL IT!!!!! He doesn't deserve to be in business!! This smells SCAM! If I could rate no stars, I would. Also, he did not do his due diligence as far as my duct work being compatible for the units he put in as well as the thermostat. An awful experience!!!!!

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

My air conditioner was not functioning. Contacted Cornett Heating & Cooling who I have been dealing…read morewith the past two years. They got someone out very fast. Will discovered the problem and ordered the part and returned and resolved the situation. Thank you Will for your terrific service! Thank you also to Cornett Heating & Cooling for being such a wonderful company! Deborah Harrington

We arrived home from a week at the beach to find our heat pump would not turn on and house was very…read morehot. I called and left a message with a different HVAC company I've used in the past and I still haven't heard back from them. I've also used Cornett in the past and had a good experience so I called them. It was 11:30 on a SATURDAY. Zack answered the phone immediately and was at my house by 12:30. Zack was very nice and was careful to explain everything. It ended up being a $160 capacitor and we now have cold air cranking. Thank you Cornett & Zack!!

Called Peninsula one afternoon because my furnace was acting up. The owner, Neil, actually answered…read morethe phone and said he could get out to my house the next day. He showed up on time (actually, early) and quickly and professionally diagnosed and fixed my furnace problems. I thought the price fair for what he did. Highly recommended!

Called the main number to discuss services I need for my condo and the prices involved. I asked 3…read moretimes to know the name of the person I was speaking with and all I got in response was "what can I help you with?". Why is your name a secret if you are responsible for answering a phone? Isn't it just good phone etiquette to give your name so people know who they are speaking to when trying to do business? Definitely not a good first/last impression for a business to make.

I placed a claim through my home warranty company because I had several outlets in my basement that…read morewere not working. The job was assigned to Jay prime electric. When I called to set up a time, I spoke with the owner and he was very pleasant and personable. Later, when the problem somehow resolved itself, I called him back to tell him that I did not need him to come out after all. Despite it being late in the day and close to the time when he was supposed to show up, he was still courteous and polite and explained that, if the problems were to occur again, to simply call back to reschedule. I was very pleased with his customer service and will definitely be requesting his company if we end up needing someone after all!

My wife and I were parked next to this company's truck. I was already inside the building this…read moreindividual was entering. As he got out of his truck, he accidentally hits my wife's car and waves sorry at her. My wife called me out so I could look at it. Once finished, I went back inside. Upon entering his car, the individual driving this company's truck proceeds to this time slam his door into her car leaving a scuff. We called the number on the truck to attempt to resolve the matter in a civil way. In my opinion, the individual seemed to be very hostile and unfriendly. After he hung up on us, he proceeded to text me a not so kind message I have attached.

Mr. King is really terrific. Our air quit in the middle of a heat wave because of failure of a…read morepart, and we were without air for more than a week. The part was out of stock at every supplier, so no other contractor could help until we contacted HPK on advice of our electricians. Mr. King went out of his way to find this item, going all the way up the manufacurer's chain of command, and then was able to restore our system Not only that, but he found not obvious electrical shorts overlooked by others. His charges were vere reasonable, and he is a very nice person. Highly recommend him. Rudolph Weiss

This company is amazing! I'd called several other service companies. They were no shows, waitlisted…read moreor pressured me to replace my whole HVAC to the tune of $10-15k. Plus, they added additional service charges and labor. However- HPK responded to my call in less than an hour, arrived for repair (with parts) within 12hrs, fixed/explained the problem, and it cost me less than $1k. I can't explain the level of relief and appreciation. My repairmen is efficient, humble and kind. They be my go to for years to come. Thank you Thank You Thank you HPK!!!!

Rashid was a consumate Professional. Very courteous and efficient, while projecting an air of…read moretrustworthiness. - Jay in Pasadena

Lady was RUDE to me!1! The servise was not great I woild not recommend to anyone not even my worst…read moreenemy my ac still dosn't work after paying

Every single encounter with the company was spectacular. I am so happy for the referral from my…read moreneighbor. I will definitely use them again for my other electrical projects. Great value, estimates, value, clean up, and electricians.

Watts Up came to my home and repaired an outlet that wasn't working. I was told the problem was a…read moreloose wire. They fixed it, but 2 months later the outlet was again not working. I contacted Watts Up and was told there was no warranty for repairing a loose wire and I would have to pay for them to come out and fix it. Apparently, the outlet wasn't fixed correctly the first time. I would expect they would have at least waived the service call fee to see what the problem is. And if it's the same problem I wouldn't expect to have to pay to have it fixed again after only 2 months.