This is exactly why I keep coming back to this shop. When a dealership tells you something can't be…read moredone, and the people you trust find a way to take care of you, that says everything. I had two nails in my run-flat tires, and the dealer told me that even they couldn't repair them. I brought my car here, and they were able to fix both tires and rotate them for me. They saved me from having to unnecessarily replace two expensive run-flat tires and once again went above and beyond. But what really made this experience stand out was Al, the manager. I can't say enough good things about him. Al didn't just provide great customer service--he genuinely made me feel taken care of. He listened, explained everything, made sure the job was done right, and treated me like a valued customer rather than just another car coming through the shop. That kind of personal care and integrity means a lot to me, and it's one of the main reasons I trust this place. I've been here before, and experiences like this are why I'll continue coming back. Great work is important, but having someone like Al who you feel is genuinely looking out for you is priceless. Thank you, Al and team, for taking such good care of me. You've earned a loyal customer!

Huge shoutout to Jack at Hank Tires. Even though they were…read morebusy with a full house, he took the time to help me out with a flat. He pulled the nail and patched it up right away for free. It's rare to find that kind of honesty and helpfulness these days. Highly recommend this shop!

Cranks Auto has quite literally brought my car back to life more than once. I was convinced it was…read moreon its last leg until I took it to Alen. From the moment I walked in, he was kind, honest, and incredibly knowledgeable. You can tell right away he's someone who genuinely cares about both his work and his customers. What really stood out to me was his dedication, he even stayed late just so I could pick up my car and have it ready for work the next day. That level of service is rare. Alen is a true professional and a straight shooter, which is hard to come by these days. I trust him completely, and anytime I need anything for my car, he's the first person I call. Highly recommend Cranks Auto, couldn't ask for a better experience.

Had an emergency with my 2011 Forester and thank God it happened less than a mile from this amazing…read moreauto repair store. I met Alen and instantly felt like I was in good hands-- honest, hard working, super knowledgable and great customer service. Fair price and honest assessments... very happy with the work here.

Brought my car, was told job would be done in 1.5 hours, 2 hours later I called and the job wasn't…read moreeven started yet, was told to show up in 1 hour to pick up the car, an hour later, over 3 hours since I brought my car in, the job was just barely getting started. In addition to a 3 hour delay when I've shown up instead of professional greeting I was met with aggression and quoted 30% higher than the quote that was given in the morning and 2 times prior over the phone, when I said this information should've been shared over the phone an hour ago, I was told that they wouldn't work on my car at all because they didn't like how I spoke to them, I was respectful and kept a professional tone the entire time. Wasted 3 hours of my life and treated with disrespect and deceit. This is my experience, I'd give 0 stars if I could. I'll happily take my business elsewhere.

Came here because there was a nail in our tire. Sami got it fixed and repaired and got us a new…read moretire we needed. He made it a super easy process. Since we were there, I asked him about the tire light and an ABS light that had been turning on recently on my mom car. He gave us an idea of what the issues were and gave us an estimate as well. We scheduled to have it taken care of. Happy with the service and work and fair price. Great place, fair, transparent and good work. Happy customers.

I can't say enough good things about this place. I've been to plenty of mechanic shops over the…read moreyears, but none have matched the level of honesty, professionalism, and care I experienced here. From the moment I walked in, I felt like I was in good hands. The team is knowledgeable, straightforward, and never tried to upsell me on anything I didn't need. They walked me through what was wrong with my car, explained everything clearly, and got the work done quickly and efficiently. Highly recommend to anyone looking for a reliable, skilled, and genuinely friendly auto shop. Your car will thank you!

I was referred to this establishment from a family friend who knows every mechanic in the San…read moreFernando Valley. Raz and his team were his number one recommendation when I asked who I needed to take one of my classics to. I'm very grateful for the recommendation and happy to have an extremely reputable shop that is easy to work with and knowledgeable. These guys are great to do business with. Professional, friendly, and most importantly, they know what they are doing when it comes to your car. There is no need to take your vehicle to anybody else!

I have been coming to Automotive Instincts for over 10 years. Tom, the owner, is always…read moreprofessional and their prices are fair. Today, Tom got back to me promptly and said I needed front brakes and a transmission for my Honda Accord. Their work is excellent and I highly recommend them. 5 stars.

Honest shop and excellent work. Everyone is friendly and competent. Took my 2013 Lexus GS fsport…read morefor an Automatic Transmission leak that Russ Transmission couldn't fix after 2 attempts even though they rebuilt the transmission just 17k miles prior. AutoInstincts diagnosed the issue quickly and said I needed a new trans pan gasket and it be $678 [4hrs of labor]. I approved it but when they started the work the tech found that the front 4 trans pan bolts were loose. They tightened the bolts, topped off the fluid and test drove it. No leaks. For this they only billed me $233. Either the tech or the shop mgr could have simply done the original job and made more $ but they both were honest, which is rare nowadays. I will be bringing all my Japanese cars to Auto-instincts going forward. I won't have to worry if they're overcharging or trying to upsell me.

I got stuck with a fuel Injector problem. I called Glenn's…read moreto see if they can finish the job. They did it in under 48 hours sigh of relief! Services engine and replace fuel injectors causing a misfire

Glenn's has been my trusted go-to auto repair shop for a few years now, and the team has never been…read moreanything other than amazing. Led by Lorenzo, the friendly and honest mechanics always listen carefully to my description of the issue at hand, use up-to-date diagnostic tools, and figure things out pretty quickly. They charge reasonable rates, never looking for an unnecessary upsell, and they get the work done fast. I've even had them diagnose things and send me away, saying it's a warranty issue that should be free at the dealer. My visit this week was for something silly: a noise being made by a broken "belly panel" underneath the car. A simple fix with no real mechanical components (a good thing), but Lorenzo felt bad because it was a dealer-only part that was pricier than it should have been. Not his fault, and I know they'll take care of me on another fix down the road when they have more control. That said, once the part was in, the car was fixed in about an hour. Good service. Good people. Don't hesitate to bring them your car when that inevitable time comes around. They'll take good care of you.

Needed catalytic converter replaced to pass smog. Communication was clear concise and smooth…read more Work was done quick. Will return for other needs in the future.

I am disappointed with this shop. I went after seeing good reviews.Although, I like the customer…read moreservice from owner and the technician. I went in for transmission fluid change earlier in February in my Toyota Camry 2018. I bought OEM Toyota transmission fluid and asked Joe to help do drain and fill.The drain and fill was completed. After that there was a rough driving issues started. I went back to show my car to joe and he drove the car he told me he don't see any issues. I wanted him to check transmission fluid port on if there is low transmission fluid he didn't agree and told me I might be overthinking. I went to different mechanic in April and he checked. I paid $100 to reopen the port for transmission fluid and what we saw was no fluid came out from the primary port. He added 0.5 quarters left. The issues I have had for rough idle and need to have higher RPM on slope went away completely.According to him you have to keep the car running when you drain the fluid and you need to have it at the right temperature he said the drain and fill wasn't done correctly that's why there was still room for fluid. The viscosity of the fluid makes a difference in how much you can fill and drain. He double checked for leakage and there were no leaks either. When I went to joe and asked about don't you have to keep car warm to see if temperature is right? He said you only do it when there is a leak. I don't think Joe knew enough about mechanics of New car. I wasn't overthinking when I went to ask Joe for help and asked to recheck the transmission fluid. I paid $260 for labor only( $160 to Joe and $100 to another mechanic) for same job. It's really absurd. Overall this could have damaged my transmission. I think for future the customer advise should be taken seriously. I know my car well so I know when it's not acting good. I have been driving it from 10 years.

Had a nail in my tire and it was fixed super fast at Big O Tires! I pulled into the parking lot and…read morebefore I turned my car off, an employee greeted me at my driver's side door. I waited in their small lobby and wasn't there more than 20 minutes before I checked out and left. Employees were friendly. It was such an easy and seamless experience. To patch my tire it was $45. Highly recommend if you are in a pinch and need a patch!

Great attention to detail. Excellent customer service. I brought my car because one of the tires…read morewas low on air. They were able to repair the leak. Super fast too!

great service, great people; awesome cars Bought air cooled…read morePorsche Car is amazing Exactly as described

I brought my vehicle to fixed the siren alarm and replaced battery . Chris is very…read morestraightforward accommodating on my concern. I'm very happy on the result. I'm bringing my car back for future projects. Thanks

Came in because my a/c went out. Great service and price 10/10. Hector is great. Go see him he'll…read moreget you right.!

Came in on a heat wave when Ac went out and I was in and out same day. Quick turnaround, but it…read morecost you a pretty penny