Great customer service. Had me in and out with exactly what I needed. Great work to everyone

This place is bunk. I went in for an alignment. They told me that my wheels were offset and that they wouldn't be able to do that unless I change the size. I came back and all of a sudden my tires were bald. They told me and I needed to buy new tires to get the alignment done. When I didn't wanna buy new tires, the employees hold demeanor changed. They had no used tires as well. Only new tires and tried to charge me 195 compared to $75 down the street at A, mom and Pop. I would not recommend big old tires. I would stick with a hard-working family shop instead. F big O read more

This is a follow-up to a review I posted a couple of days ago. After further investigation and reviewing other people's experiences with this location, I revisited my invoice from April. I discovered that I was charged well over $2400, not $1200, with more than half of that amount being for labor. This morning, Tommy (the owner I guess) called me three times back to back this morning) trying to discuss their labor charges. At this point, I don't trust their explanations regarding how they calculate labor costs. Moving forward, I will definitely seek a second opinion for any car issues, especially living in Los Angeles where we rely heavily on our cars. It's easy to feel desperate or rushed to resolve car issues, but it's important to ensure you're not being overcharged. Please see the pictures below for reference. (Note -- I have filled complaints with the Big O corporate, Better Business Bureau, Bureau of Automotive Repair and will be reaching out to the local Congressman Brad Sherman) to further investigate. read more

Big O Tires - I'm not too sure why you would need to call me multiple times within four minutes? - Tires Near Me - Tarzana, California

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I truly appreciate these guys. Honest. Transparent. Efficient. I was about to make a long drive and my coolant reservoir needed replacement. They were able to get me in and were also really mindful of timing. A part ended up being unavailable and they had to get from dealer instead, even so, I really appreciated how they handled the communication in transparency, and it was actually still comparable / cheaper than other places I checked. To top it off, they noticed my key battery was dead and changed it without me asking. For the girlies who don't always feel comfortable with auto shops cause you know they playin, these guys are honest with integrity and I genuinely would recommend. read more

Dishonest Practices Start at the Top - Be Cautious Let me be clear: if you have a flat tire that's repairable, I strongly recommend going elsewhere. This shop charged me $45-$50 just to patch a flat -- far above the typical rate, and much more than what many tire shops charge (some even do it for free). But the pricing is only part of the issue. I was told I had three nails between both rear tires. Later that same day, one tire began losing air again. I took it to Costco, where they showed me that only one puncture had been patched. There was no sign of any other repairs. So where were the other two nails they claimed I had? When I called the shop, I was told to speak to David, the manager -- a name I recognized from 20 years ago when he was already involved at this location. Even back then, I experienced similar issues with hidden fees and questionable add-ons (small screws, gaskets, etc.). Confront him, and he might walk back the charges -- but the fact that they're added in the first place says a lot. Unfortunately, it seems nothing has changed over the years. The culture of dishonesty appears to start with David himself and trickles down through the business. There's no transparency, no written estimate, no receipt -- just verbal pricing, which violates Bureau of Automotive Repair (BAR) guidelines. This review isn't just about being overcharged for a simple repair -- it's about the ethics and character of the people running this shop. Be cautious. Ask questions. Get everything in writing. And if something feels off, trust your gut and walk away. read more

By far the most trustworthy and reliable place I've ever been to take my car for any service. The gentleman that runs the office is so impressive with kindness too! Highly recommend!!!! Thank you so much read more

Honest, Reliable, and Exceptional Service Big O Tires in Tarzana is the perfect mix of a trusted national brand with the care and integrity of a locally owned business. I worked with David Laski, one of the owners, and he went above and beyond to ensure my experience was stellar. Changed out my four tires and repaired one of my curbed rims...looks brand new now! They're transparent, professional, and truly stand behind their work. It's rare to find a shop this honest and committed to doing things right. If you want reliable service and people who genuinely care, this is the place. Highly recommend! read more

This place is such a SCAM. I took my car in for new brakes and tires towards the end of 2023. All in all I got new brakes and rotors (front and back) new tires, alignment, new struts and shock absorbers; the whole thing cost me around $5,000. It's now a year later and the brakes have never stopped squeaking. They sound like they're in major need of some W-40. I've taken the car back twice now, to no avail. For $5K, the least BIG O Tires could do is give me breaks that don't squeak. Cheap parts, overpriced labor and subpar work. No thanks. **to Evan's comment below - sir, since you're speaking of being fair- add to that amount what I spent the next two times when your shop "needed to fix those other things" and it's just shy of $5K. I have all of my receipts. Like I said, I took it back twice and you guys were unable to fix the issue. read more

I came in today on Christmas Eve because I had a flat tire and I inflated my tire with my portable inflator to make it to the shop and they were able to check my car immediately and found that it had a nail and were able to patch it and I was in and out of there in 15 to 20 minutes. They are fast and efficient. read more

Tommy took care of me this time, and also great! Easy peasy! No waiting, no appointment needed, just in & out at a reasonable price. With warranty too. read more

Living in LA where there is constant construction/house flipping, I have had to unfortunately replace/repair tires many many times. The team here at Big O Tires has always been super kind and attentive and THANKFULLY have always had my specific low profile big a** racing tires (you would THINK I have some awesome car but they came standard with my ford edge mom car). Pricing is reasonable and service is prompt. Highly recommend! read more

I walked in to ask about getting an oil change. A Middle Eastern manager (Tommy) of the location told me that they don't do oil changes and looked at me in a strange way. As I was walking back to my car, I can clearly see on the side of their business advertised oil changes. I go back inside and find a different Employee and ask them What kind of services they do and if they include oil changes and he said yeah man, we do everything here. Kind of strange not gonna go as far as saying the main manager is racist, but he did not like me for some reason. read more

A pothole burst two tires on Ventura Boulevard just a block west of this place. I had to stop here. They gave me a price for the two tires but it seemed high so I called two other tire stores and they had offered a good price. They had to order the tires for tomorrow. They took no payment until the tires were on. Big O said ready by 1pm. The job was completed by 3:30. Not too bad. Everything seems right read more

David was one of the best I've ever worked with and he made the experience seamless, cost efficient and went above and beyond to help me. I am not kidding that this was the best and quickest service I've ever had with a tire and wheel repair shop. I highly recommend it and the owner is proactive and involved with the customers. read more

Honesty from dealer. Already shared details in my review that Big O Tires monkeyed up with my tire sensors to get more money.

I was charged $45 to fix a flat tire! That is highway robbery! Especially since there are other places that would repair the flat for free. In addition, they didn't fill the tire with the correct pressure and didn't reset the warning light. I do not recommend this establishment. read more

The way they talk to people on the phone is disgustingly. Very patronizing and misogynistic behavior towards women. Have reached out to big o tires corporate. So disappointed. read more

Can't say enough about the service I received from Tommy and David. Tommy even researched the tires before I came in and within a few hours he had my ride all done. This is literally the dream ride I've always wanted. Highly recommend! read more

Big O Tires - Tires Near Me - Tarzana, California

If you're looking for a no frills car service place, then this is it. I was attempting to take advantage of the Memorial Day sales and get all four of my tires replaced. Big O Tires was willing to work with me on the cost which is why they got my business. They had the tires I needed in stock, advised me on my brakes and applied relevant coupons to help me get the best deal. I had quite a bit of work done and Tommy, my service manager was very polite and responsive. I dropped my car off, ran errand and picked it up a few hours later. It drives like a brand new car now. If you're looking for a no nonsense, full service car repair place, then look no further. Ask for Tommy and he'll take care of you. I give them two thumbs up. read more

Big O Tires - Exterior - Tires Near Me - Tarzana, California

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I wish I didn't have to write this review; however, I had a lousy experience yesterday. I have used this tire shop many many times in the last almost 10 years. It has always been a good experience. Not always the cheapest, but good service. Yesterday was different and unfortunately, I will not be back - lots of tire places in the Valley. I should have known based on all the new faces at the location meaning, the people I had dealt with before were long gone. I called them yesterday morning to inquire about getting a specific tire replaced. I had the exact size, model, speed rating, etc., all of which I provided to the person I spoke with on the phone. I was quoted a price that seemed like a good deal and accordingly, I told the salesperson I would bring my car in to have the tire replaced. When I arrived, all of the technicians were at lunch, which was no big deal. I left the car and went to grab something to eat. About 15 min later, I got a call from the manager saying that there was a "miscommunication," and that they quoted me a price for a used tire. Further, that a new tire would be almost double the price, and that they actually didn't even have the tire I wanted (in new condition). Instead, they offered to sell me two new tires, which were not the same ones I requested in the first place. I walked back to the shop and spoke with the manager. They had no explanation for the issue other than it was a "miscommunication." We discussed the issue, and I showed him a screenshot from Walmart for the tire I wanted which was almost $150 cheaper then what Big O was charging. I asked if they would match the price, especially in light of the "miscommunication." The manager refused, and said he couldn't get the tire at that price (even though, apparently, I can get that price simply by placing an order with Walmart). Doesn't make sense to me, but ok. In any event, I raised these issues with the manager and said, basically, unless we can work something out, that they would be losing my business. Without even a hint of remorse or apology, the manager stuck out his hand and said, "sorry to lose your business." I hate to think it, but this seems like a classic case of bait and switch. They quoted me a good price on the phone and then, when I got there, they said, "oops, we made a mistake, but don't worry, we can sell you something else, its just going to cost you more." I even asked if they had the tire I wanted in stock, and they said "no." Even more frustrating was the fact they basically didn't care at all about losing my business. This only supports my belief that they tried to rip me off. As I said before, lots of tire shops nearby. If I have to order the tire myself and then get it installed by another shop, so be it. AVOID BIG O tires. I can take lots of things, but when it comes to cars / mechanics, dishonesty is the worst. Too bad, because this used to be a reputable shop. read more

I came in for a flat. I have decent tire on there. All 5 of my tires installed was 500. I ended up paying $183 dollars... for one tire!! A 20 minute job and no prorating of labor. It was before close and they totally took advantage of my situation. I asked about alternative tires in stock for cheaper and he refused to even acknowledge me and just said that those are all they had in stock. The minute the main guy found out I knew about cars he avoided me. I ended up calling a different Big O and they quoted me over the phone a price a price nearly 50% of what I paid. They were also able to confirm that the location I am at had multiple tires in stock that were far cheLast time I ever go to a Big O and definitely not going to this one. Also, with a $125 per hour rate for labor, that alone is worth it to avoid. Plenty of other shops in LA at 90 or less that won't rob you. read more

RIPOFF CON-ARTISTS 3/22 had oil change & tires rotated told me I needed all 4 brakes replaced + other $$$ brake repairs. All 4 brakes had been replaced a month before, by reliable longtime mechanic. Had my regular mechanic re-check day of Big O Tires service. One month later, a wheel part which Big O had misplaced inside wheel caused $588 damage. No compensation from Big O. read more

Don't know if he was a manager or what we had somebody else helping us out we walk outside to tell him what was going on and the manager or whatever he was told him to go do something else and left us outside without saying anything So wouldn't recommend this place nobody read more

Been going there for years for tires and repairs David and Evan have always been terrific, quick service and fair pricing

The guys here know their tires/cars!! They get to the point and are reasonably priced compared to local tire businesses in the area. Thank you for the great customer service! Appreciate it! read more

With machines, you can never be sure but felt like they made unnecessary recommendations. In particular, wheel rebalancing when there was no odd vibration or excessive tear (other than some light wear on the outer edge of the tire which can happen from cornering too hard). They also left some small scratches on the wheel well which they said was 'normal.' They could have been avoided if they were more careful, pried from the inside of the wheel well vs outside, and just generally done the job with more concern/effort. I should have known better, I was just there for an oil change and up-selling is a big part of these shops practice. It wasn't a lot of money, but it wasn't necessary. The money they charged served as a valuable lesson to me now... I wouldn't go back. read more

They always seem to find something else wrong with my vehicle and up-charge. I would not recommend coming here.

Their prices are almost double than any big brand shop in the area! Quoted me $1,200 for tires that others are quoting at $620-680.

Just wanted to say this is by far the best place that i have been to fix my car . I found these guys right after i had a awful experience at firestone so i googled them and once i came in they were so nice and welcoming . The manager mario helped me out and answered all of my questions He even made my my day since it was my birthday... he has really good costumer service skills, now a days you cant find that anywhere but he has it .. they were fast only took 40 mins to get a tire . Im truly grateful that i found them and ill be sending my car here to get fixed Thanks again mario until we meet again ;) read more

I always go to big o tires now because I like the staff (Tommy) and the owner - they are always going above and beyond, and the value for price is really good!! I usually don't trust mechanics because they always prey on ignorant or inexperienced people but I trust that big o tires is honest and not trying to upsell me. read more

Is it wrong to have a tire place on speed dial? Lol We've been coming here for years. Small business, they really care about the community they are in and are always friendly, fair and honest. Service is very prompt and they always give you an estimated timeframe to manage your expectations. AAA has dropped off my car afterhours and they immediately call me when the shop opens to let me know they have the car in their possession and will work on it ASAP. Peace of mind. Their tire protection plan feels pricey on the outset, but I can't tell you how much it has saved us in the long term. Maybe i just manage to run over every pothole and nail in the valley, but it has been really good value for my family. read more

AVOID THIS PLACE AT ALL COSTS Had my car taken in for a low tire and ended up being scammed out of over $900. They found a nail in the tire and claimed the brake pads "were almost metal on metal" and needed to be taken care of. In a state of concern, the brake pads were changed but after further thinking about it, something didn't feel right and I asked them to give me my old break pads back in which I ended up taking to Toyota the following Saturday to have evaluated. They confirmed that the front brake pads were basically brand new and while the back were starting to show signs of wear, they still had AT LEAST 10-15k miles left before they needed to be replaced. I decided to call them back up and explain to him what was confirmed but instead of admitting fault and an inaccurate assessment, he claimed that they use a different measuring system than the dealerships and that it was just his recommendation. He then continued to argue Toyota's assessment, claiming that he couldn't understand how a dealership (that has serviced my car for OVER 5 years) could give me an estimated mileage without knowing my driving habits. Save yourself the time, the headache, and money and go to any other tire shop on the planet. read more

DO NOT COME HERE! I came in to fix a flat, and apparently, my brake pads were in dire need of replacement. "Almost metal on metal," the manager told me. Well, after taking the old brake pads to Toyota, they told me the front was basically brand new, and the back wouldn't have needed to be changed for at least 2 more services. I'm not really a car person, and they preyed on that. When we called and confronted the manager, he blamed me and Toyota. Avoid these scammers! read more

I can't speak highly enough about Dave and his crew! I brought my new purchase in for a new set of tires and I had to come back FOUR times to get the fit right and correct a problem from the previous owner. This did not deter Dave! He knows that these cars can be a labyrinth of small issues that are often extremely difficult to diagnose - but thanks to his thorough research, and willingness to see this project through, my car now drives like a dream, and I will most definitely be bringing all future projects of this nature back to him. Thanks for all your help Dave, and for seeing that it was all done in a timely manner. read more

Big O Tires - Tires Near Me - Tarzana, California

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Dishonest, tries to trick customers into unnecessary repairs. I came in for new front tires, and the guys claim I also need rear brakes and rear alignment for a whopping $650. First red flag, why are they looking at the back of the car, when they should be looking at the front tires? I had just had an oil change at another Big 0 tires in Glendale (they're honest) and they had nothing to say about my brakes or rear alignment needing work. So I take my car to my regular mechanic and a $40 brake inspection later confirms these guys rip off customers. Don't be fooled by their low prices - you'll save money going somewhere honest. read more

SCAMMERS 0 STARS Yesterday on my drive to work. My tire light went off and it was a little flat. I took it to get a tire fixed because it was the closest shop I could find. They said give me 30 minutes and I will call you back with what needs to be done. I walked to work. 20 minutes later they called me saying the car just needed a patch on the tire, but that my brake pads were extremely bad and needed to be replaced. They also said my tires were almost bald and needed tires. I asked them to please just fix my tire because I needed my car. They said OK it'll be ready in 15 minutes so I walked back to the tire shop paid $35 to the gentleman who also told me as soon as I start to drive my car, the tire light will go off. I drove around for a little bit and the light was still on so I stopped at a gas station to fill my tire that only had 17 psi's on it to the Psi that is supposed to be at. On the drive home. The light went on again. This morning I wake up and my car is sitting on its rim with no air in it at all. I called big O tires to tell them what happened and they "" said maybe we missed something "" I gave them the benefit of the doubt but I live 45 minutes from the tire shop so I took it to American tires who does not charge to repair a flat and they also told me there was not a single patch on that tire and that my tire had a nail in it. They also said my tires are OK and I don't need new ones yet and my brake pads are completely fine. I cannot believe they took advantage of me and scammed me out of money, tried to get more money out of me with unnecessary work, and put my family in danger including my one and a half year old daughter by letting me drive my car the way it was. Completely ridiculous read more

David and his crew have made my 2016 Honda CRV look and sound it's very best. Whenever he gives me a suggestion on how to improve my vehicle he has been 100% correct 100% of the time. It's very rare to find a business that you can completely trust .. but with Big O Tire in Tarzana you'll find such a business. You will be 100% satisfied with the results you can achieve. read more

Big O Tires - New Rims For CRV .. Bad To The Bone .. Thanks Dave - Tires Near Me - Tarzana, California

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This is one of the best chains in the franchise. From the detail at check in to the options available! I'd return anytime

I came 36 minutes before closing and I was Told by Tommy Asian guy just saying that just in case he gave me the wrong name. He told me he can't check my ties out cause they are closing at 6pm and it was 525 when I got here. So much for a returning customer that has warranty on his tires here. That they can't work on my car cause they they to work on the over night cars that are staying here. I had asked please I have have to travel tomorrow morning I cant come in. I was only asking to get a nail out a simple patch which it dont take no more than 10 mins. Why close at 6 if I'm told they can't work on my car before 530. False advertisement wouldn't you say? read more

I had an issue with an appointment I had made initially, but Joe at Big O tires made things right and got me in and took good care of me. I'm super happy that there are still people in this world that care about their customers!! Thanks so much Joe! read more