Terrible experience.
I have two Zoom AC units. MCAir replaced my 25-year-old attic unit, while I kept the older unit in the basement. Two years after the new installation, the attic unit couldn't cool properly during the summer. MCAir came out but couldn't find any issues. They blamed it on the hot weather (over 90°F) and said my thermostat was set too low (73°F).
A year later, the cooling performance got even worse--this time when the temperature was only in the high 80s. By then, the warranty had expired by just a few months. They charged me $100 for an inspection and only cleaned the outdoor fan.
This year, it's even worse. The unit can't cool at all--even when it's just 85°F outside. I called PSE&G for an inspection, and they told me the AC might have a refrigerant leak and that I should contact the installer about the warranty.
So I called MCAir again--and now they want $180 just for the inspection, plus additional charges for any repairs. Why would I trust them at this point?
Ironically, my 29-year-old basement AC unit is still working just fine. read more