Had the nachos and a Rueben. The nachos had an over ripe avocado on top and they used canned Hormel chili on them. The chips were bottom of the bag crumbs. The Rueben was not good. The cheese was greasy and the marbled rye was coated in what tasted like bacon grease. The Mac and cheese was curdled! read more

McAlister's Deli - Rueben - Sandwiches Near Me - Lake Charles, Louisiana

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The service is horrible. I walk in and three employees see me and not one word was said just look long at me like I owed them something. Place is less than clean and run down. Employees on the phone ignoring your existence. If I could give zero stars I would. This is the third time that has happened and I won't be back. read more

Not a nice place to eat with all the open ceiling stuff. Workers are doing their best but I also feel bad for them having to work with the leaks going on. read more

McAlister's Deli - Two buckets and one tub filled with water leaking from ceiling. It's splashing onto floor by register. - Sandwiches Near Me - Lake Charles, Louisiana

I can't really remember what sandwich I got, but it was good. It was a little cold, not fully warmed. But I'd go back. Now, the service was iffy. The lady that took our order wasn't super friendly or engaging. But they seems short staffed, so very possibly she was just distracted. The (who I think) manager did come over and check on us so that was nice. It was super hot in here, and none of the tables were being cleared. So there was just tables filled with old dishes... not many places to sit. Not the most attractive environment. read more

McAlister's Deli - Sandwiches Near Me - Lake Charles, Louisiana

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Got off work and drove 30 minutes to McAlister's. Called 2 times to order for pickup since it was getting close to closing time with the first call being at 8:35pm, both calls went unanswered. I arrived at 8:45pm, the door was locked. The employee was inside stating they were closed. I called him to the door and asked what time they closed and he said 9pm but that he was trying to get off early tonight. Wasted an hour round trip for this bs read more

Josh is one of those rare bartenders who changes how a place feels. He brings warmth, intention, and care into every interaction, and it shows in the atmosphere he creates. The drinks are always right, but more importantly, the experience feels thoughtful and genuine. When Josh is behind the bar, the space feels welcoming, connected, and complete. His presence makes a difference, and that kind of consistency and heart is something special and the food is great. Chandra B. read more

I love McAlisters as it's always consistent. This one was dead at 5:30pm with only a few other customers. But the store was dirty with trash on the floor and most of the tables being dirty. The store itself is newer and seems in good condition but the outside appears to not have been mowed in months with overgrown grass and weeds. Food was up to the usual standards and the wait staff were very nice. Just never seen this chain have a dirty store read more

McAlister's Deli - Sandwich and salad - Sandwiches Near Me - Lake Charles, Louisiana

A hair was found in our food (on plate in photo) The 1/2 cheese sandwich was awful due to the bread being so hard it was inedible. We emailed McAlister's about our bad experience and no one got back to us. It was disappointing because we really enjoy their food. read more

McAlister's Deli - Most of the bread on the 1/2 four cheese was so hard it couldn't be chewed. - Sandwiches Near Me - Lake Charles, Louisiana

McAllister's was on point tonight. I love the chopped Savannah salad. I always get the same thing. And their chicken enchilada soup is my favorite around town. I like it because it's thick and creamy. I also got a side of macaroni. It's one of my son's favorite things ever. I ate it too fast so I didn't take any pictures. I didn't get the cookies, but their cookies are phenomenal. They are very big! read more

McAlister's Deli - All the good food we ordered - Sandwiches Near Me - Lake Charles, Louisiana

Normally I have liked eating here. But this was not one of them. I ordered the spud max and was sorely disappointed. It wasn't even hot enough to melt the butter, sour cream, and cheese and had absolutely no flavor whatsoever. Service was somewhat fast but would rather it have taken longer to have a hot meal with flavor. read more

McAlister's Deli - Spud Max - Sandwiches Near Me - Lake Charles, Louisiana

While I liked being able to place my order online & drive-up, that was one of only 2 positives. I ordered pick 2 & chose a southwest salad & gnocchi soup. No dressing for the salad & it didn't taste fresh at all. Everything tasted very odd, same for the soup, it resembled a cream of cheddar. Even the crackers were stale. The tea was good. read more

McAlister's Deli - Gnocchi - Sandwiches Near Me - Lake Charles, Louisiana

Children behind counter. Grass not cut. Smelled funny. Got refund on dessert. Not coming back to this location. Love McAllister's but not here. read more

So glad they are back! Great place. Beautiful dining area. So very clean. Great use of space! Inside and outside dining! Food is excellent! Lots of gluten-free options. Staff was VERY helpful in accommodating my special needs sue to Celiac's. Everyone was very friendly and helpful. I got the gluten free McAllister"s Club. The flavors just blew me away! The hubby got Chicken Chipotle and bacon Spud! So very good! Or first via it here with the new location! Very satisfied! read more

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Food was ok not great! Service was terrible. We weren't sure if the waiters & cashier were high or just uninterested. Place needs a cleaning as well, our table top was sticky and there was food on the floor. Won't return! read more

Great sandwich, great tea, what more needs to be said. Really glad they're back!!! This thin says I need more chara

this place sucks and it's not clean. Ordered the "nachos". what they brought out to us was velveeta and rotel scarcely drizzled on corn chips. There are flies and fruit flies everywhere. The tables are sticky. This place is dead and none of the employees are lifting a finger to clean up the lobby. The boss is sitting at the table in front of his computer watching this happen and isn't intervening. I'm sure it won't be long before this place is out of business. read more

I was on a long road trip and these people weee amazing! Sandwiches were great and a welcome change to chicken fingers. The staff was friendly and the food was great! read more

It's a new location and I'm sooo happy about it. Hands down my favorite restaurant when traveling or visiting different areas because it gives the the option for healthy food not only for myself but my family as well. I placed an online order for for pickup via the "pickup window". FYI the "pickup window is such a big deal especially when you're on the go. I ordered my go to meal the chicken salad sandwich and steamed broccoli, a kids mac n cheese, and a sweet chipotle chicken sandwich with a sweet tea of course. Everything was as expected and everything was as we ordered it. Customer service was amazing. I noticed the gentleman working the window made sure to take note of the number of cars in line as he was taking care of customers. He made sure we had everything we needed. I have to mention that the sweet tea was prepared once we got to the window and not before so that it wasn't watered down. Most definitely will be back on our next visit to the area. read more

Service slow. Besides at the food is really good. And if people are really nice up there, potatoes are the best.

Nice new restaurant. Employees seemed nice but a little uninformed. I ordered a sandwich and it was fine (nothing great or bad). My wife ordered a baked potato and it seemed like it had been baked more than once. The inside along the skin was burned. Nice outdoor patio and a drive through as well. There were about 5 employees camped out in the dining room taking up 3-4 tables. read more

Very slow preparing a simple order. Took 50+ minutes after ordering to receive food after asking twice on status of order. Several customers came ate and left before getting our food. We only got food because of asking to talk to a manager who refused to come out and discuss the issue with the order. All food was cold which indicates it was prepared and sat in the kitchen for some time before delivery. Worst Mc'Calisters restaurant we ever ate at. We were excited about having one reopen in our area but am very apprehensive to return and concerned that it will not make it with service this poor. read more

The staff is amazing that manager ALVIN was very helpful to me being a first time customer by helping me find what I would enjoy and it was spot on his customer service skills are A-1 I'll be back and expecting others to follow his ways with customers!! read more

I've been to the Prien Lake, Lake Charles twice since they've opened up in the mall parking lot and both times the workers were rude and extremely slow. The second visit was the worst and last time I will ever go there. After waiting 20 minutes for a To Go order that was placed in advance, the workers had the nerve to say I was rude. All I said was the name of the order I was waiting on and nothing else. I did not lose my cool even though I was in the right to do so. Another lady appeared to pick up the order she called ahead for and attempted to go through the drive thru but was told she had to go in store to pick up. While waiting on her order she said first and last time she will ever order from Mcalister's. I will totally understand if they shut down for a second time. read more