The food is Good- the ambiance its ok - But your customer service is very poor - this is my third time that I arrived at 8.45 They were closed when I approched the Window the lady was offended that I even had the nerve to ask for a tea !!! She said sorry all tea is gone . - I watched at front door she was there at 8.45 - she was hidding in the back - in this economy you need to get clients - They also need to open the Window to serve clients that They rather Order at Window !!! How sad to see this attitude towards a client. Today agam They closed at 8.21 lady is in her car killimg time !! She said corporate told me to closed early !! No you were on the phone so you can go back and say you worked until 9 - this is not first time - another day I arrived at 8,18!- you were closed Need to check yiur canaras - they dont want to work !!! read more

Good food. But my order was wrong, and also, they're incredibly slow. The place in West Monroe could get your order in about five to ten minutes. Super fast. This place? Over 30 minutes. Not going back read more

Service was really good. Very kind and helpful staff. The food was average nothing to really go out of way for. It was a easy stop for us getting gas and break during long road trip. Plenty of seating with comfortable dining area. The lemonade was my favorite item from the menu even though we've been drinking sweet tea all day. The Caesar salad wrap was fun item and we enjoyed it. Pretty good rest stop but honestly if I lived in the area I doubt I would go here much. read more

McAlister's Deli - Delis Near Me - Ruston, Louisiana

Had lunch today at Mcalisters and there was less than 10 people eating there. It took 35 minutes before they brought our chips/nachos and one person's food then waited another 10 minutes before they brought the other two meals. There were people that came in after us and got food earlier than us. We had to remind them we had been waiting. No apologies. Many tables were not cleaned. Also had a small sign at counter they did not have lids for cups. Took food to go and ate chips there. Poor management! read more

Food is good but the staff are so slow I think my grandma could could walk a marathon faster. Be prepared to wait at least 20 minutes for your food. read more

Terrible service. The young lady at the counter was customers friendly at all we were left standing there without acknowledgment. The food was awful. The bacon tasted like it came straight from the freezer, and the cheese was cold. When I brought it to their attention, they acted like it wasn't their problem and offered no help or resolution. That they don't understand why would someone would want to eat freezer food. read more

This place has outdoor seating which has limited covering. However, it is convenient if you are traveling with a pet. The place was clean and the service was very good. The chicken salad met our expectations while the turkey club fell slightly from our usual McAlister's experience. As for the ice tea--It was fabulous as always. Flavorful, fresh brewed, and delicious. read more

If I could give it a 0 I would. Customer Service 0. From the cashier to the kitchen hospitality was none existent. Best described as hostile. They acted as though they were going me a favor by taking and serving me what I paid for. Without customer there is no business. Durang in the kitchen is tacky and unbecoming to any business. I DO NOT recommend. read more

We have experienced some awful service in the past but today the A team was working. 9/5/2025 11am ish. Food was great and the service was excellent read more

Great food and great service today! McAlister's, you have such a gem in your employee, Sky. While we were there, she took orders, delivered food, and cleaned up tables. She did it all! The best compliment I could give us, "if I had a business, I would hire her". (And no, I've never seen her before today, we were just passing through town.) read more

Picture of burnt bread on club sandwich says it all. Slow service even with only 5 people in the entire restaurant. read more

McAlister's Deli - Burnt bread - Delis Near Me - Ruston, Louisiana

The worst experience at a McAlister's ever! A 40 minute wait for low quality ingredients is unacceptable!

I've been here several times now and the only employee that has made my experience pleasurable purchasing at this place is Kennedy. I seriously need to give her a shoutout for her amazing customer service and for the delicious sandwich recommendation. The jalapeño turkey crunch was so good, it's now one of my favorites. If you go here and have the pleasure of being served by Kennedy, you won't be disappointed. read more

McAlister's Deli - Grilled Chicken Club and Jalapeno Turkey Crunch with Mac & Cheese - Side - Delis Near Me - Ruston, Louisiana

Food was great. Ambience was nice. Just enough sun light and they had good temperatures inside. Our waitress provided excellent service, checking on us constantly read more

This place was just built a year ago. They are short staffed and being run into the ground! It's dirty, it takes forever to get the food. There's bugs everywhere. Management see this review and step up your game! Help your employees help you!! read more

McAlister's Deli - Bug at the base of window - Delis Near Me - Ruston, Louisiana

Food was excellent as always. The service was a little lacking, could not get the drinks right, and not very friendly.

Travelers passing through beware. Could be the worst place in Ruston, and locals know. It's truly sad because the franchise is great. Concerns have fallen to deaf ears. Mistakes with orders, long waits, lack of service, quality of product, and the list goes on. read more

Pass this place by. You think- I'll order online and pick it up. It'll be fast. WRONG! I sat in the pickup line for 39 minutes. Including 5 minutes at the window while no one came to serve anything. Was my food ready when I finally got service- YES. Was my hot sandwich hot- NO. Was the ice in my tea almost completely melted- YES. Won't be back- disappointed! read more

If you like waiting a long time for your food to end up with an incorrect order, then this is the place for you

I have tried to give this place a chance for good food and service three times. I will not come again, usually my order is wrong but today my add on spinach for my salad was spoiled. Literally rotting and when I brought it to the attention of the staff, they were so blase about it that it left me at a loss for words. read more

Just had the absolute most horrible customer service experience at McAllisters in Ruston. Ordered at 5:00 on the app. Get there at 5:30. Not ready. Only one table in the whole place has people in it. Lady asks for our name. Puts our order on the window and doesn't come out for a while. It was ready and she could have brought the order out to us. But she stayed back there doing other other orders. No one on the floor. I had to ask her to come out and bring it to us because we had somewhere to be. She said, actually, I just put it there. No maam you did not. It's been there for a while just staring us in the face. And she was going to argue. I wish I had gotten her name but it was a woman in a grey shirt with long multi-braids. Rudest experience I have ever had. I really hope she wasn't a manager. Another gentleman was the one who came out of the back and handed us our order. He gave us 2 cookies and while I appreciate that, that's not the point. We didn't get our order until 5:45. It was only 2 sandwiches and broccoli. That should not have taken that long when it was slow like that. read more

TEAM/ LARGE ORDERS PLEASE READ: We placed a large catering order for our team and had a terrible experience. We placed the order a week in advance and they were over an hour late. Not only that, but when we went to call the restaurant they would not answer and then had an attitude. Upon delivery food was missing and mislabeled and there was blame and bad attitudes from the staff! Crazy to spend so much money and get this from people. read more

Horrible service. Don't bother with the drive thru. The manager is extremely rude. All the employees are rude and not doing their jobs!! They are often out of what you order. I would give it no stars. I've been here twice and will never go back read more

fresh food, great service, clean lobby. The ladies have great service & the cooks are making the food top tier. This isnt a paid review, its an honest review. & I take my food seriously. Def coming back! read more

Great food, very efficient staff and clean. A favorite and popular deli in Ruston. I like all of their menu items, very hard to decide on something. The ice tea is really good as advertised. read more

HORRIBLE EXPERIENCE! I am absolutely appalled at my experience at the Ruston, LA McAlister's On 1101 N. Service Rd. Suite 100 yesterday. I am a huge McAlister's fan and have never had a bad experience. The McAlister's that we have in Indiana at both Hamilton Town center and Fishers on 116th St. are phenomenal. I pray there wasn't actually any member of management at this restaurant when we were there yesterday. That would make it even worse! I don't even know where to start. It should've been a sign when we walked in at 1:30 and there were only two customers sitting at a table together. Everyone working there wasn't really working. The best way I can describe what I saw is that it was a whole bunch of people getting together, on their cell phones, goofing off, but just happen to be behind the counters of a restaurant and expected to fix a dish if someone orders. And if someone did need to order it was a huge inconvenience for them! McAllister's needs to shut this place down! Those employees give McAlister's such a bad name! Horrible horrible!! And the food was disgusting. Never thought I would ever say this about McCallisters. I went to McAlister's website and posted a review and got a call from Someone. I believe she said she was the manager or area manager.. Offered no compensation, coupon, nothing. Just apologized to me and said that the guy on his phone got fired. She apologized and said that they had just talked to the employees about not having cell phones out. There was so much more wrong outside of the cell phone. She said the next time I was in town or in the area to come by and she would do something to compensate me. That doesn't make anything better at all. I explained that the next time I come back would probably be 2 to 3 years from now as this was the last time I was here. I am attaching a picture because to top everything off as I'm leaving the same person who made me feel like an idiot for getting his attention to ask for a refill and hopefully help out the woman in front of me who needed to place an order... He was literally hanging out the drive-through window texting or whatever he was doing with his cell phone in his hand when we left. It was like just a restaurant full of workers who really have zero interest in work ethic or customer service I will never step foot in this location of McAllister's again and only posting this review to warn others! read more

The food was delish, and the young lady at the cash register is so pleasant and friendly. Great customer service! Highly recommend the Ruben! read more

This restaurant has potential to be a nice place to eat. The food is good and you know what to expect. The SERVICE is abysmal. I could literally open up my own franchise and have it built from the ground up and hire all of the staff and still have my food before this particular restaurant had my order ready. Be prepared to wait a LONG time for your order to arrive. Like bring charging banks for your phone, tablet, computer. You'll need the entertainment. read more

ordered for pickup on the doordash app. app said it would be ready 20 minutes after we placed the order. i was fine with the time until we went to pick up the order and had to wait 20 more minutes for our order to be handed to us. not to mention our order had been ready sitting at the window when we had gotten there, just no one would give it to us. this place is way too overpriced for this kind of service. also found a hair in my mac and cheese. just go to newk's. way better food for a way better service. read more