Someone needs to double the size of this CFA. It's way too small for the amount of people who come here. Having placed an order through the app, we hoped that would bypass the long wait. It did, but barely. I think we still ended up waiting 10-15mins for our food from the time we tapped "I'm here." Like I said before, this place was crowded, packed might be a more appropriate term. Everywhere you looked, people. I don't know how their staff maneuvers without knocking something or someone over. There was even a wait for the restrooms (clean-is, if that matters) which is rare for other CFA locations I've been to. Minus the abundance of people, the food still came out hot, as ordered, and tasty so that's a plus. The location is also very convenient if you're just passing through and need to hop back on the highway. read more

Ive never had an issue with getting food from here but they messed up my door dash order. For what its costs they need to do better!!

The food was hot and fresh, and the order was correct. We received our food promptly. The staff were very polite and friendly. The interior was clean and well organized. It was a welcome break during a road trip! read more

The food is great especially the chicken sandwich. The workers are nice and. The place is really clean.

Great food, awesome employees. Service is always excellent and store is clean. Other restaurants' employees could learn how to operate by eating here too. read more

Maybe it's because I haven't had chick fil a in a year but this was AMAZING! Decided to stop by when I finished my Starbucks run and it was the best decision I have made in a while! Perfect service as always! read more

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When I got to the restaurant, the drive through was backed up to the street. I saw a sign indicating that there was curbside service, but getting to this parking lot was cumbersome. I called the number for curbside service and encountered an automated answering service instead of a person. Why have a number at all? The restaurant offers curbside service, but to use it, I had to download and install the app on my iPhone, create an account, use the app to order and pay (necessitating the entry of a credit card and all of this information) which took three tries and finally a representative took my iPhone to complete the order for me. Then we had to wait. I think that I will patronize another restaurant until Covid is over. read more

I'm giving 1 because you can't review a 0. Customer service is a**, with the exception of a few. There's ALWAYS a problem with this Chick-fil-A's competence. Never a smoothe experience. They always mess up orders and forget stuff. I get too frustrated to turn around and go back for items. Also, they're very snooty, like girl... you work at cfa, why are you acting better than anyone? It's that brunette girl that has the ponytail she's always rude. Where's the "have a blessed day" ? Where's the "my pleasure" ? I never get any of that from this cfa. Womp womp read more

I have been going to Chick Fila for 20+ years and this was the FIRST TIME I had a negative experience. The young lady had red Kool aid hair and her attitude was nasty. I was wondering who pissed in her Cheerios. She acted like she was mad at the world for no explainable reason. I had a good mind to call her out but I didn't. She acted as if she hated her job. The only reason I did not rate a 1 because the other young lady delivered excellent customer service. I hate I didn't get her name but she had an awesome attitude on personality. read more

Rude, and unprofessional. I was passing through. I just bought two chicken strips last night that I didn't eat. I figured I'd exchange them for chicken minis and pay the difference, as I am traveling and would like breakfast and not waste money by trashing the tenders. Upon pulling into the drive through, I explained the situation and they said to just pull up to the first window and serve me. When I got to the first window everyone was looking confused. Finally a manger came up and she was not helpful nor a pleasure to speak with. She was rude and condescending. She says because it was from a different store, she couldn't honor it. It's Chick Fil A. There are many amongst the world and it's only 10 hrs later. This was not a PLEASURE. Now my money will go to waste. read more

When a Chick-fil-A opens in any city people tend to loose their minds. I never really understood. My relationship with this fast food chain has always been something quick and easy to get via a drive thru to calm down cranky kids but NOW! I understand the obsession. This location was spotless and staff was uber friendly! During my latest road trip we had a 2 day unscheduled layover in Ruston LA. This Chick-Fila-A was literally right in front of our hotel. Not sure if this is how chain operates but this is how this one worked: Walk in & order - the staff had a giggle that we didn't know the menu. You're given a plastic cone/box to place on the corner of the table. The food is promptly delivered sometimes before you even get to your table Staff walks around and asks how the meal is and are constantly cleaning. The food was fast food... chicken wrap is clean eating for a fast food joint. Waffle fries are great! Breakfast I when with egg & chicken wrap with hash-browns (tatter-tots) great way to start the day. If you're stuck in Ruston it's a decent meal. read more

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Can you ever go wrong with Chick-Gil-A? Dine in or drive through, chicken biscuits in the morning or a sandwich at lunch, it's always going to be good... or they will make it right. read more

Best Chic-fil-a I've ever been to by far. Good service and always clean. I'm always surprised when it takes longer than 5 minutes to get my food. The night crew is the best here though. read more

I can't believe I'm stuck in this drive through line. This is the longest wait I've ever had at a chick fil a. Horrible. Not at all like any other chick fil a I've ever been to.... And, we are Platinum members. read more

Rude unprofessional and lazy trust me not worth it Asked for two sandwich's and he only put on on my order useless employees hope they take a forever sleep read more

Amazing people made me feel very welcomed. The food was hot and delicious. Very pleasant experience.

Slowest. Chick-fil-A. EVER. It has never taken more than 10 minutes to get through the drive-thru when getting in line about 6 cars back from ordering. It took 20 minutes to be able to order and another 10 to get food. Ridiculous. read more

We were coming back to Shreveport and stopped in Ruston to eat dinner. Decided on Chick-fil-A, because let's face it, it'll be closed tomorrow (Sunday). We were completely surprised that there was no line in either lane! And then we realized why.... My husband asked about the menu, kid looked around, he said no menu. Husband said ok, chicken sandwich meal add cheese, I said #1 and add med Mac on the side. Pay for order with card. Drive about 100ft. Young lady confirms name, reads order...somehow we ended up with an extra small fry but she needed a manager to correct it, but we just told her not to worry about it. I also asked if she could add Mayo and she said "my pleasure"...100 more feet we're at the window, get food, pull out of parking lot...no Mayo, no fork for Mac & cheese...not impressed! I go to our Chick fil A in Bossier City MULTIPLE times a week, at lunchtime! I am stumped at how this was so not good‍ The first guy literally looked like we were wasting his time, smh...Y'all need to do better than this. So disappointed read more

Slowest Chick-fil-A in life !! There's no reason why I should've spent 15 mins in the drivethru alone! Then I get to the window to have them stuff two sandwich meals in one small bag. Get home one of my sandwiches is missing the "deluxe" toppings and to top it off I take a sip of my lemonade to only throw it away ! Disgusting, taste nothing like any other lemonade I've had from Chick-fil-A. Worst Chick-fil-A I've ever been too. read more

All i can say is this is the worst restaurant, I've ever been to, I will say the food is amazing but me and a friends went through the drive through to order and a girl with pigtails and glasses and braces took our order her name started with an M that's all I can remember, but she was very rude and inconsiderate, because we had. pretty long orders and she was huffing, making faces and rolling her eyes. Safe to say I will not be returning back to this chick-fil-a! read more

While Ruston has technically had a CFA at La Tech for a while, this is the first true Chick-Fil-A in town. It opened August 17th. Have never seen fewer than 15-20 cars there since it opened. And it's constantly packed, but has speedy service. Slightly different layout than some, although that could be the direction corporate is moving. You enter the interior to either the line or the seating area. Has a play area for kids. Drive thru has 2 ordering lines that merge after ordering. Restaurant is cornerstone for future development nearby. REMINDER : THEY ARE CLOSED SUNDAYS!!!! Seen at least 3 vehicles attempt to go by on Sunday since it opened. Great addition to Ruston. read more

Chick-fil-A - Aerial view - Fast Food Near Me - Ruston, Louisiana

Worst chic fil a I have ever been too!!! I always go there for good fresh food, this location is a mess, management sucks!! Sad stain on their reputation as a company!! read more

i live in Ruston and I go here all the time. it is probably the worst Chick-fil-A I've ever been to. I wait at least 30 minutes every single time. they can't even get my drink right. I Oder a sweet tea and it's either unsweet or has no ice. this Chick-fil-A makes me want to never spend money on food again. Dont go here please read more

Exceptional ice to diet lemonade ratio. Asked for 2 sauces and got 4 sauces and a smile. Would visit again

Slowest service of any Chick fi-a I've ever been to. Curbside and drive thru are both completely unorganized and slow.

Great place for kids. But their tables are not clean , recently we found a packed ketchup we grabbed for fries, it was sticky and filthy . Possibly from kids,.. read more

They didn't give me my sauces and they were so slow they need more workers and they need to give me my sauces now I'm not even eating my meal because Who wants Chick-fil-A without their sauce? I love Chick-fil-A but this one I'm giving one star. I paid seven dollars for nothing read more

They flipped the breakfast menu as we pulled up, the car in front of us literally ordered breakfast and they would not give us a chicken biscuit KNOWING that they still had some left and it was still 10:30. So we ordered lunch and they made us pull up and forgot to even bring it out to us after 30 minutes we walked up there and they had it just sitting there. The guy "forgot" that he told us to pull up. This happens every single time we come here. read more

While traveling with my niece and her two small children from Atlanta to Texas, we stopped in this Chick-fil-A. We were letting the kids play and talking to someone affiliated with the company. My nephew is deployed in Iraq and was on his way home - hence the reason we were getting her and the kids back to post in Texas. This Chick-fil-A bought our lunch thanking us for his service and us taking the kids back to see him. Restaurant was clean. Food was good. Service was excellent. Thanks for the reminder of good people in this world. read more

Not coming here again. They don't do well done but apparently they don't do hot either. They just give you premise sandwiches that have been sitting on a counter for who know how long. The fries aren't hot either. No thank you. read more

We ordered through the app. We got none of the sauces we requested - including the 6 ketchups, which is tough when young kids are eating. We got only honey mustards instead, which would be fine if any of our party liked honey mustard. In addition, all 30 of our nuggets were completely soggy, with the breading coming off and the meat tasted undercooked. Definitely not chick-fil-a's normal quality. Finally, the service was much slower than what we have experienced at most other CFAs - again, not the normal standard. read more

The food at Chick-fil-A is always hot, fresh, and delicious! My favorite things there are their grilled nuggets, side salad, fruit cup, yogurt with cookie crumbles, and frosted coffee (made with ice cream)! Recently, I was not given condiments with my side salad, and when I reached out to customer service, I was almost immediately contacted. Not only did they call me personally to extend an apology, but they also gave me a reward for a free salad. Now that's customer service; never before have I felt like such a valued customer! read more

So I had a Choice between canes and this place! So I chose this one that's closed on Sundays and honestly a little more pricey on the amount of food. So I order 24 nuggets and asked for honey roasted BBQ which comes in smaller servings. No one said anything till I get to the window and I said there's 4 smaller packets and he said sorry only 2 per 12 piece hmmm I said can I buy some more and he said no! Then a lady said sorry and rolled her eyes as I pulled away. Now is that how you treat people I wanted to pay for more sauce but now I'm done with the fil a and happily over to canes bye bye read more

Slow. Used drive thru. Incorrect drinks, also no ice in drinks-had to go back after getting 3 miles down the road. Got correct drinks upon return but still no ice. Food was cold. Disappointing. Won't go back. Arrived @9:32 am, order taken @9:42am, received order @9:54am, with return trip finally left at 10:12am. Update: Attempted to contact restaurant with no success in speaking to anyone. Also contacted ChickFilA Cares and they just said ok sorry. Nothing was said or done to give me confidence to take a chance on spending my hard earned money there again. read more

This is was the slowest chick-fil-a and they gave me nothing of what I ordered so I would not recommend this to any of my squad if you want GOOD chick-fil-a go to west Monroe read more

I've been in line for 9 minutes and have barely moved, it's only 11:23. Slowest chick fil a in the country!

Best Chick-fil-a I've ever been to. Great service. Super fast and friendly. Chick- fil-a is Christian based and has a play area for the kids. Well recommended!! read more