I came to this location EXTREMELY flustered and with the wrong attitude. As soon as I stepped out…read moremy vehicle I was greeted by Sonny who acknowledged my frustration & brought me back down to planet earth. He let me know in what capacity they are able to assist the customer and was extremely informative. He almost seems like an expert when it comes to vehicles which was a plus. Not only did he assist me with my most recent issue but he also gave me resolution for the ones I turned a blind eye to. He has great customer service and a knack for deescalation. That skill set will carry him very far. Thank you Sonny for easing my frustration, as a woman these things make us feel lost and you definitely guided me through this professionally and empathetically.

Look online for a part. Website says part in stock…read more Call store to confirm part in stock - it is. Go to store to get part - part not in stock. Ask for part to be shipped to my home. Store says no, it has to go to the store -- that should already have the part.

They replaced my battery and they gave me a discount for giving them my old battery. The guys are…read morevery knowledgeable and helpful.

There were a number of us in the store looking for assistance. The 2 women behind the register were…read morebusy checking folks out when a young girl appears behind the counter, so naturally we think she works there. A customer asks for help and the girl tells him no. He asked why not and she very curtly replied, "that's none of your business." She immediately followed that up with "I don't work here," so the man asked, "why are you behind the counter?" And she replied, "cause I can be." Turns out her mom works at that location and was present for the entire exchange. The mom/employee never once corrected her daughter or, more importantly, apologized for her daughter's behavior. It's shameful when employees mistreat customers, but it is a grave disservice when employees allow their children to disrespect guests. Your District Heights customers deserve better than that. Bad form, Auto Zone!

Update (4-2-2019): Took our suburban to Kirk at Farbay for…read moreits 100,000 mile maintenance. Kirk was super professional and did a great job. The prices were extremely reasonable. Unparalleled service. This mechanic is a true neighborhood gem! ~~~ Honest, friendly, and fair. We so appreciate Kirk and his service. Two thumbs up from our family.

Kirk is the best mechanic around. He's honest and friendly and gets the job done when he says he…read morewill (and sometimes before). I couldn't be more impressed!

One of my go to spots to get an oil change or get new tires they are pretty quick. Have good Wi-Fi…read moreand are good at communicating. I think the only thing is sometimes they don't have a specific things that I need for my car but other than that, they are a very reliable business, and I will highly recommend them.

Can't get service (just putting in Freon most likely) when there's no "tech" on the premises at…read more12;40 pm. I was nonchalantly told to come back the next day. Not a chance!

To be honest I don't…read morethink this location is that bad, but I can see why it actually is. They just seem to not have anything but just enough. The customer service is decent. No problems there besides running into an occasional employee that's having a rough day. My suggestion, All advance auto higher ups should take a work field trip to autozone down the street and learn something.

I need replacement windshield wiper blades. In the wiper blade aisle, there's an easy to use QR…read morecode for the year, make, and model of your vehicle. After entering the information all of the recommended wiper options come up. The store didn't have both sizes of blades I needed for the front window. The helpful sales associate identified a more expensive option and priced matched for the blade they did not have in stock. I also purchased the 2-year warranty for replacements. Hopefully I can remember the warranty next time I need replacement blades. I will definitely be back

I went to this store once about 10 years ago and that was enough at the time. But recently I…read moreneeded a part for the daily driver (yeah, I broke something during a repair) on a weekend afternoon and according to the website, they had it in the store so I sucked it up expecting it to be what I remembered...surprise: massive improvement from the past. I've been back several times in recent months and this NAPA is back on the list of highly-acceptable options when buying parts. The folks behind the counter are polite, knowledgeable, and as fast as the customer in front of you will allow. Kudos to the current store manager for making this a place I want to go to again! It's still a NAPA, therefore most of what you want is behind the counter and this just isn't like the consumer-centric sort of autoparts store where you can browse the isles for bling, this get your parts and get back to fixin' stuff centric, so if you are looking for license plate frames, decals, and stuff to hang from the mirror, drive past and stop holding up the line!

I order a muffler for my 2005 Nissan Armada LE on 6/3/2018 from a lady name Kay. I originally…read morethought she was heaven sent because of her knowledge and professionalism. She was very quick in telling me a price and charging me extra for shipping. I was promised that my muffler would be in today 6/7/2018, so I traveled over to Napa only to receive the bad news that my muffler wasn't in and to come back tomorrow she also said she couldn't promise me it would be in tomorrow either. I asked for my additional shipping fee be given back due to a undelivered promise and she started back pedaling.

Angela C went over and beyond helping us. Had truck towed here. Came in battery was completely…read moredead. SHE TOOK CARE OF US LIKE WE WERE FAMILY!!!!

My experience with this store was phenomenal!!! My battery had been acting up but Jahrim was super…read morehelpful!! He helped me find the correct battery and even installed it for me!!! Thank you and will be sending more people to see him for his excellent customer service!!!

This place is THE best auto repair shop I've dealt with in MD. I'll never take my car to a…read moredealer again! The owners are honest, friendly, and so accommodating. The body work was impeccable and was completed so quickly I was in disbelief!! I literally got my car back the same day. Please do take your car here! You wont regret it!

Bad front desk worker very rude. Called a week ago for inquiry and tone was very rude so they did…read morenot get my business.

He gave a good quote to tow my car to its destinatio. He was on time and he completed the job fast.read more

From the owner: Experience hassle-free vehicle recovery with our team, offering comprehensive towing and repair…read moresolutions for any situation.