Did not honor groupon - they do not take calls sometimes will send a text no appointment offered,…read moregot my refund from groupon

I bought a Groupon for "comprehensive" "replacement of front and rear brake pads and rotors" from…read moreKNEI SERVICES. Included in their offer was statement "Choose from several options that cover all aspects of brake maintenance including pads, rotors, and calipers. With expert mechanics handling each task efficiently within the DC Maryland Virginia area through mobile services, convenience is assured. You will benefit from detailed inspections that help prevent potential issues before they arise while enjoying reliable service from highly recommended professionals who prioritize customer satisfaction at every step." I bought "Experience KNEI Services' comprehensive brake pad and rotor replacements for front and rear with up to 50% off" and assumed it included the parts. It did NOT. I first contacted KNEI on May 7 to set up an appointment and KNEI said it didn't include the parts. I didn't complain and ordered all the parts for @$200 for the kit including bolts, pads, and rotors for front and rear brakes for my car. Told KNEI on May 15 I had received the kit with all the parts on May 15. I subsequently left 3 more voice messages (calls always answered by recording to leave a message) and an additional ten (10) texts between May 16 and June 5 again requesting that they suggest several times for an appointment and was completely ghosted except for 1 text on May 30 "you received all the parts?" --I had previously told them in 3 different texts I had the parts but I replied within 24 hours "yes, everything" and "Provided my VIN#, the Part #s and my address several weeks ago in previous texts" and have never heard from them again as of 6/16. Since my brakes were grinding and I had been trying to schedule an appt since May 7, I called another company on Friday June 13 whose website said they did brakes and they came out Monday June 16 at 9 AM and fixed my brakes using my parts. KNEI's link to their website still as of 6/16 goes to "404. That's an error. The requested URL / was not found on this server. That's all we know." Fortunately, I charged the Groupon to AMEX and sent them a .pdf of all text communications and reported my 8 outgoing calls with zero incoming calls and link to defunct website and AMEX credited me the Groupon cost. THERE IS A REASON KNEI Services had to sell Groupons. I finally found their website searching for "KNEI brakes" and it went to KNEI SERVICES website and under "services" provided it lists: "Services Offered Verified by Business Auto electronics installation Auto electronics repair" Says nothing about brake repairs. As of 6/16 I still have not heard from KNEI since May 15 (despite 10 text messages and 3 voicemails just since May 15) with exception of "You received all the parts?" on May 30. If you want to spend 6 weeks trying to get an appointment and then be ghosted, use KNEI. I would never let them touch my car EVEN IF they refunded all my money and paid me $1,000 to delete this review. AVOID KNEI SERVICES like the plague!!

Great customer service. Very knowledgeable with everything. Goes out of their way to answer…read morequestions about the parts you are buying and makes sure you have what you need

Cool shop with cool folks :). In an interesting building…read morewith a story all of its own, and friendly service to boot :).

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

Having grown frustrated with dealer service departments, I went looking for that legendary unicorn,…read morethe good local repair shop. After a little research I gave Precision Import Service a try, and I could not be happier with my choice. I received clear explanations of what could and could not be done, as well as what was needed now vs. in the future. I saved money over the dealer estimate, and I'm confidant they will take care of me in the future. They are a little hard to find - tucked way in the back, on the end, but worth the effort.

Extremely thorough and detail-oriented mechanics, not to mention honest and reasonable.read more

It's true, you can ALWAYS tell an employee, from a manager, from an owner…read more The employee will close someone else's business early that he/she does not own, every day by just a few minutes causing that business money and potentially customers too. Today I pulled into the NAPA Auto Parts in Clinton, MD at 5:54pm. As I was exiting my vehicle, a tall, older, black male was coming from the outside left of the store walking toward the entrance and yelled out to me - we are closed, we close at 6pm. I said, it's not 6pm, it's 5:53pm. He didn't respond - nothing to say - as I was correct. It was not yet 6pm and they had already closed the store. As he looked into the door a lady unlocked and opened the door to let him in. I snapped this pic before I drove away to confirm the time of my departure and the store was close. NAPA your employees are causing your business money and customers - and I won't be back and many others will not either after reading this review! Do better store employees!

More retail than most stores. Friendly and helpful. Plus they are attached to the mail Waterhouse,…read moreso most things are only a short wait away. Way better than the main Street location.

The Service Department at Passport BMW is outstanding. The staff is professional, knowledgeable,…read moreand always provides excellent customer service. Service Manager Gabby goes above and beyond to ensure every customer is well taken care of. I truly appreciate the prompt, courteous, and exceptional service. Highly recommended!

WARNING TO BMW OWNERS: ALWAYS GET A SECOND OPINION…read more I brought my 2018 BMW 530i to Passport BMW after receiving an engine coolant warning and a brake fluid service notification. After their inspection, I was presented with a repair estimate exceeding north of $8,000. I was effectively led to believe that my vehicle required extensive repairs and should not be driven until the work was completed. What happened next is what concerns me most. Shortly after receiving this estimate, I was contacted by the sales department about purchasing another BMW. As a customer, it felt less like an effort to repair my vehicle and more like an effort to sell me a replacement vehicle. Fortunately, I sought a second opinion from an independent BMW specialist. The actual repairs, including replacement of the failed cooling system components, were completed for less than half of what Passport BMW quoted. The vehicle is now running properly, with no coolant issues, at a fraction of the cost I was told to expect. A difference of a few hundred dollars is understandable. A difference of several thousand dollars is not. To make matters worse, I was recently charged approximately $40 in E-ZPass tolls associated with a loaner vehicle that had already been returned to the dealership. Customers should not be responsible for charges incurred after surrendering possession of a loaner vehicle. I have owned BMWs for years and understand that dealership labor rates are higher than those of independent shops. That is not my issue. My issue is being presented with an excessive repair estimate, being made to feel that my vehicle was essentially unusable, and then receiving sales outreach shortly afterward. This experience has significantly damaged my trust in Passport BMW's service department. My advice to anyone facing a major repair recommendation from this dealership: get a second opinion before spending thousands of dollars. It may save you a substantial amount of money and help you make a more informed decision about your vehicle. Leadership at this specific dealership is unresponsive, and you'll reach a voicemail before a callback from the general manager.