I have called and talked to a few people in the part department to try and price/order . They have told me that they would call me back and never did. Another time i ordered 2 nuts and bolts and it cost me more to have it shipped than the price of actual parts. They lost my order the first time and had to reorder again which costs me energy. This was the Aurora location I was in longmont area. not that far! Why so expensive to ship 2 nuts and bolts that cost no more than 15 $ I sure hope and pray that customer service gets better ! God bless! read more

Bought a part for my truck. 2 gasket type seals. 2 came in the sealed pack. Was told the package was considered 2 separate items and charged 2x the amount. Looked elsewhere on line and found exact same item with both gaskets for half the amount I paid for mine. Be aware, these ppl will swindle u. BE AWARE!!!! read more

The worst business experience in my life. At first I was told I couldn't use the bathroom and the service went downhill after that. Even a family member who is an owner told me they don't know me from a hole in the wall. What arrogance! Please do not do business with this unprofessional organization! read more

Mc Candless is the worst. Everybody is an idiot. They take twice as long as any other repair shop. After a first visit that was horrible, I gave them another chance since I only needed my dpf filters cleaned. They again performed like the bad news bears. Over a week in the shop and after 4. Days I call them, and they ask if I wanted all of my filters clean. Why does filter have an s on the end. I'm never going back and I suggest no one else does either. read more

McCandless is awful. They don't tell the truth and take five months to make repairs. Who can keep their truck off the road for five months, especially doing the SAME transmission repairs that their sister Colorado Springs facility did? It's madness! Don't try calling them because it's a constant ping pong between employees and shifts before your question is remotely answered. Privately, the other employees complain about Jamin Woody and his leadership style. I wouldn't go here because it is a mess! There are no definitive drug screening rules for employees. Very chaotic! read more

If I would have paid $1.00 for my international truck it would have been too much. My suggestion is to walk away from any international truck they are junk and the repairs are slow and way too expensive. One may think oh I got a good deal on this truck only to find it can not be worked on by anyone but international and when it gets to McCandless you might as well just close your business down if you depend on the truck because you won't get it back and when you do it will cost you more for the minor repairs than it did for the truck to begin with. My truck went in for a stupid DPF only $3000.00 go a head I need my truck. A week later oh it needs EGR valve. $3000. I need the truck I got a job to do. Go ahead. Oh the mechanic can't change the egr because the turbo is in the way the bolts are seized up they twist the bolts off so the turbo needs replaced $3000. Oh now all the sensors are bad $3000. Oh and all the parts will cost $20 thousand to put back on. Got another call another sensor is bad please call for another price gouging. All repair that can't be done without hooking up to their exclusive computer!!! Never buy an international truck!!!! One would be better off buying a couple of wore out mules and a buckboard to haul what you have to haul as to buy an international truck. The job would get done faster. read more

David said "You know what? We don't need your three hundred dollars" after I asked why they'd change the oil before checking for oil leaks and failing the annual DOT inspection. NOT RECOMMENDED! read more

McCandless did a great job overhauling the engine on one of our aviation fuel trucks at the Aurora, CO shop! Everything works great! Christian is great to work with even with the all the post covid supply issues! Thanks!! read more

Kim and her service team did excellent job on getting our customer in, diagnosis and repaired to keep the driver out of a hotel all weekend. As the Landmark Idealease service manager I greatly appreciated it. read more

I had to touch on a Star to start my comment I don't want to give any stars. They talk a good game. You ask questions about how long it gonna take and they tell you oh it takes a hour to do that. It's really quick. That's really just to get you in there my Truck has been in there for a Whole week and a couple of days. They tell you they will call you and let you know what's going on. Never called I had to do all the calling. They just don't do good business. So this one star is really no stars for me. read more

So many to list but here are a few They take forever to look at your vehicle They don't know how to drive it when they do because the wrecked mine and it made the repair even longer They don't know how to fix some things because they kept throwing parts until my bill got to $32,000!!!!!! I would never ever take anything to this rotten place read more

I've been coming to this truck center since the beginning of the year. They have been absolutely wonderful! I'm always greeted when I walk in and the team here has been great to work with. read more

Hello my company had a horrible experience at this dealership bad service 0 customer service bad mechanics fraudulent charges. We went in with a 2016 International with a diesel leak from the fuel pump it was Saturday morning. They asked my permission to diagnose the truck,I have the ok they did it. They came back saying they need to change the fuel pump. Shop manager told me he put an order it will arrive the following wnedsday. We waited for four days team drivers at the local motel. On wendsday when I called to get an update, shop manager told me no one ever diagnosed the truck and no part have been ordered. When I asked him why I was told totally different story and what am I doing there for 4 days he stayed quiet up until now no one gave me the answer. They ended up starting the work on wnedsday owner Corey McCandless got involved. Later that day he sent me invoice for $2100 and asked for 50% of the payment to start the work. I did pay $1000 later on that day he told me that the master fuel pump is out too and that warranty does not cover anything.( When I found out it does cover every) he raised the invoice to $3800. On Friday the truck was fixed they took it on road test (charged me for the road test $500) now it was leaking coolant. I realized that this people are messing things up on my truck to make a dollar I immediately asked for it to be released. Corey McCandless told me that nothing is covered under warranty, he advised me to pay the remaining of the balance I remind him about the $1000 that I already paid out of $3800 so I had a balance of $2800 he said ok. He went ahead and charged me the full amount of $3800 so fraudulent! Over charged me by $1000 wasted at least4 days for no reason.now it's been 3 days that the truck is out of there we're taking it back to another International dealer ship with the same problem. So this is what they do. They take a defective part from another truck they'll say it's yours tell you it's not covered under warranty charge you arm and a leg for it (without any authorization as long as they have your account info ) also submit it to warranty to get payment from them as well. Please avoid going to this people or when you do be extremely careful. Go in there with a camera crew so you can have proof of everything. Bad people bad service scam boss read more

Great dealership! Tony at the front counter was really helpful. I had a lot of difficulties finding the right part for my truck! Only the guys at McCandless figured it out! I will be back for sure! read more

These guys are weasels. If you have any other option exercise it. They are slow on the work, they never meet deadlines and have an excuse for every failure or misrepresentation. My truck always sits waiting for parts for the most simple fixes or complex ones. Any other dealer certified shop I've been to is fast, honest, reliable. These guys have minimum, ton of lead in their pants and their mechanics are never at work it seems. They will flat out lie to you to about when to expect your vehicle if any estimate is given at all. Always short handed or some other excuse. Very poor customer service unless your a woman of course, then these guys act like they aren't tied to a dam rock and move the gut from behind the desk! Disgraceful and unprofessional. read more

Horrible service these guys do not know what they are doing I don't really think they are mechanics went in for an oil pump and oil regulator replacement quoted time was 8-15 hrs took 3 days won't be coming back here ever!!!!!!!!!!!! read more

STAY AWAY FROM HERE . I brought my truck in with engine issues , which it had a warrenty . Which the engine should have been covered , this dealer did everything possible to find something with the engine and blame it on me . Which it took over 35 days ? I just dont see how it took that long , well then they said I needed to pay 23,000 dollars . After calling them back and telling them this price is outrages and I might contact legal help , just by saying that the price all of a sudden dropped to 14,000 . Long story short my truck was there close to 50 days , I had to pay 14k even though I had a warranty. This DEALER SHOULDN'T EVEN BE IN BUSINESS , IT'S THE WORST CUSTOMER SERVIVE EVER (DAN) . AND THEY REALLY SCREW CUSTOMERS OVER . This was my 1st time and my last time giving them my business . I even caught them in a lie , I ended up taking my mechanic in there to see the engine he asked them if they have pressure tested egr cooler the service manager said no , but Dan said yes ? WEIRED . so supposedly they wer going to test again , overall these people just lie , they cant even keep there stories straight . read more

Typical international dealer. Can't seem to get a straight answer out of these people, and because Navistar is a cluster f***, they can't seem to get authorization to do work on my truck. Been here 7 days now, and STILL not sure when I'm gonna be out of here. read more

They used to be super fast anytime we came in. Now it's just a huge waiting game to get into the shop. I had a reservation for 6 a.m. for a simple brake adjustment. I got her at 612. Waited for 15 min. In the service office. While everybody looked at me walked by me without a simple hello how can I help. Finally got a work order made at 630. For a brake adjustment. My truck was finally brought into the shop at 730. It's now 943 and I still haven't heard anything. When you do go ask for info they seem irritated that you're even coming in and bothering them. Next time I'll go to a different shop. For something dumb like this. read more

Stay away from this place at all cost ... trust me on this folks these ppl in mcandless are outta control ... there techs don't know what they doing.. had my truck there almost 2 months and everything they touched on my truck was either improperly put back together and most places they destroyed beyond fixing... like taking my valve covers off and then strapping All bolts and don't even tell me I had to find out driving home with it smoking... they replaced my starter that they burned from cranking it to turn the wheel from moving the truck back and forth and didn't even tighten the bolts and improperly installed it, I mean come on starter has 3 bolts and they couldn't do that right... bottom line is there a bunch of jackasses who don't care about you as a customer... they don't care about getting you on the road seems like all they care is how to tell a lie ... if they would focus on Good service as much they do on robbing ppl and lying they would've be okay ... scammers all of em at mcandless on 32nd st in Aurora.. if you wanna pay top dollar for Mechanics to learn on your truck and basically destroy your whole truck then come here... the mangers and supervisor are pointless they never know what's going on ... this place needs to be shut down and Cassie and the owner should be put behind bars ... read more

My government entity has purchased equipment for years from McCandless. Their service department used to be top notch. What used to be fast response, quick turn around, and excellent work has slipped. The last 3 trucks we have sent back for WARRANTY work that should have never been broken in the first place have turned into nightmares. The last truck I was called 3 times to come get the truck only to find that the repairs were not even done. I wasted 2 hours each time going to pick up a truck that was not yet complete. My advice is to go buy a new truck somewhere else. read more

Not sure where to begin, after receiving an estimate for a new motor in an International box truck, it started around $16,500, then once I approved repairs, it just kept on climbing until it reached just shy of $27k. Ouch! Due to whatever inexperience it was, they show the lack of knowledge to provide the customer with the right information. I understand that some other issues may have been discovered, but not to the level of $9k. Example- a $2400 wiring harness needed to be replaced per McCandless mechanics, WRONG, in reality only a portion needed to be repaired. Although I didn't really have a leg to stand on, truck being torn apart and already committed to the new engine and all, what am I to do but let them keep working on it. THEN, after what was only supposed to be a maybe 5-10 day repair (I have in writing mind you) it was over 6-8 weeks. Truck finally gets finished and ready for pick up, I have it on the road had it back to shop within 2 weeks, for radiator clamps not being tight enough and spraying coolant all over the brand new engine (after 40 bucks in coolant to GET it to McCandless), professionals huh?! THEN now 3 weeks into operation, the high-pressure fuel pump goes out. Try to get ahold of Ownership, of course they are too busy to call me back (Question....$27k for a new engine on 1 truck, customer has 4 other trucks, hmmm, YEP I would call them back to try to earn ALL of their fleet business, but NOPE). So then the truck is out for ANOTHER 3 weeks. Needless to say how much revenue I lost out on then, along with truck rental costs, all on account of their faulty products. GOOD LUCK if you go to McCandless Truck Center. I WARN you here first. read more

They sold me 2 batteries 1 has a dead cell. I was told 4 states away to return the batts to the original location 1500 miles away. I walk in after 100 bucks in jumps i paid out and it burned up a 105$ alternator. This place says i have to buy a set of batts and wait for them to get their refund before i can be helped oh and i have to fill out all these special forms. SO I TRADED MY NOW CANCELED CREDIT CARD AND 2ND ID AND I HAVE A 800$ JUMPBOX. Thanks Mike in service u just gave away company property. I want a refund on my 2 batteries that are junk after 1 yr and i will be glad to return this jumpbox to the mcandles in Wyoming. I remember when they wanted 20 bucks for a nut for the batterys stupid. So i see u buy 1000 dollar jump boxes, i think u can process my refund on these batteries. 720 435 4674 Daren North Colorado jan 28th 2018 read more

The rudest costumer service , most incompetent people working there , misdiagnosed & overcharged , for an issue that was under factory warranty , did not fix the main problem , the only think they are good at it to overcharge for something they did not fix & he's more then a week downtime & did not fix my problem , totally disgusted with this dealership , I knew the truck I purchased was the worstPOS on the market , did not expect the costumer service to be worse read more

Bought 2used flatbed int trucks as part of the deal they warranted them for 1 year had problems with both and electrical problems with one that was towed there 3 times at my expense finally had to have another dealer fix it correctly now many other problems with so called inspection and fixed up messes the shop is terrible and unfriendly and do not follow thru with what they say will never buy a truck from them again read more

I had high hopes for a company with such a fun name to say, McCandless (see it's fun!) although upon having two visits to this business I have found it not to be a fun experience unlike its name suggests. I waited vastly too long to receive any service from their staff, who seemed like nice dte (down to earth) people except when I got to know them they weren't nice at all and it really hurt my feelings. The second experience with McCandless I was greeted with a pleasant, purposeful, and polite voice on the other end of the line. They were the epitome of a fine modern gentlemen, I thought for sure my first visit was just a coincidence. I soon found out that his niceties were just a mask and nothing had changed from my first visit, this also hurt me deeply. He said he would call me back with prices for a parts list. I gave him a proper gentlemanly 2 hours before calling him and he had the prices I inquired about earlier and just never called me back. In Conclusion I would not use this company if you have a choice, because they will most likely hurt you emotionally. read more

the absolute worst when it comes to parts delivery. in the past week, we have ordered several things that they had in stock and it took three days for them to be delivered instead of the same/next day service they could have done. the place has really gone down hill in the past few years. it seems as though they are more interested in hiring people who are good a kissing ass rather than hiring people who are smart enough to get things done in a proper manner. read more