I had to rehome my dog due to medical reasons combined with his severe separation anxiety and the…read morelimitations of my living space. This was an extremely painful decision, and I chose to surrender him to this foundation rather than sell him because I believed they would have the experience and compassion to ensure he had the best possible future. Unfortunately, after surrendering him, I was met with judgment rather than empathy. Given the organization's mission, I expected understanding and kindness during an already devastating situation. Instead, the experience left me feeling shamed at a moment when support would have mattered most.

I applied to adopt a dog through this agency and was very disappointed by the experience. I was…read moretold I did not qualify because of my housing situation,I live in a mobile home, even though I can provide a safe, stable, and loving environment for a pet. None of my personal references were ever contacted, which makes me feel like my application wasn't fairly considered. To make matters worse, I later saw a post on their social media claiming that the dog was still available because all potential adopters "backed out at the last minute." This is misleading, since I was denied without fair consideration. It felt dishonest and unfair. It's frustrating to feel judged based on where I live rather than the care and commitment I can offer. Every dog deserves a good home, and every responsible applicant deserves to be evaluated honestly and fairly. Save your time and go somewhere else.

Please see edited portion below…read more Here was my initial rating: "( 2 stars) : All staff were professional, thorough, polite, friendly, etc. My complaint is they did not listen to me. I made it clear that I just wanted one service. But I had to pay approximately $171 for services I did not want, what I wanted should have only cost me $66.64+tax (per their invoice). I understand why they conducted the services they did, but...they did not listen to me. I may even use them again, but I will be prepared to ether insist on what I want (not what they want) or just be prepared to pay for services I do not want or go somewhere else." Not every business has the moral character to contact a client concerning a review and discuss. Dr. Sheets did just that. I'm grateful for that. I did assume that the services I did not want were being conducted by the offices policies, rules, etc. I now understand that the services they conducted were regulated and required by the Kentucky Board of Veterinary Examiners. I now give them 5 Stars and would recommend them!

Dr. Sheets does a through exam and walks you through everything he is inspecting and telling you…read morehow your dog is doing. I have not experienced this elsewhere. The whole staff is very kind, they are easy to get ahold of, they have answered any random questions I've had and have an excellent reminder system for shots that are needed. I even like their vet records more haha. The price is very fair for the experience. The shots themselves are priced similarly to other veterinary clinics. Having been here several times now, I've never seen another animal booked as the same time as me. Which has created a very positive experience and my dog has never been stressed visiting here (like they were at another clinic).

Affordability: saved $50 total, 2 shots were more expensive than usual vet, 1 was cheaper than…read moreusual vet. Exam was cheaper, but not sure an exam actually took place. Experience: I got the shots I came here for. And ended up paying for what I was quoted on the phone even though there were hiccups. My dog was stressed, however, unlike at our typical vet. They do see multiple dogs at a time. This caused me to be a bit stressed as well. The whole process to get 4 shots (even though I only came for 3) with an "exam" (you have to pay for this to get shots, but I'm not sure what exam took place) took 1 hr. The vet was very kind. Initially they took my dog back, where I was not allowed to go, to give my dog an exam and shots. He came back very soon after and they said they would give the shots in the waiting room for my comfort. (I didn't even finish typing my text out that this was happening before they came back). I don't know why I couldn't go back, but this was a very different experience from any vet visit I've had up to this point. I appreciated that the vet got on the floor to administer the shots and was very kind. This meant a lot!!! Nothing about the well being of my dog or their joints was discussed (like has been typical for me in past visits to different vets). My dog did get 4 shots, one I didn't ask for, and they kindly comped me for this. However, they comped me for a shot that my dog DID need as part of annual shots and not the one they DID NOT need. I appreciate the kindness very much so, but and hesitant about the oversight of the 4th shot - to be fully transparent. I received a quote and they had the correct shots when I called to make the appointment. It was not as great of an experience as our normal vet, we did get a free shot (but it's also not needed), I saved $50, but also am not sure that an examination was really done. If you want or need to save money this does the trick!!! But I do have a couple of personal hesitancies.

I really love this place for all of my basic pet needs. It was time for my cats to receive their…read moreannual physical and updated shots. They have rooms that are specific to cats and dogs but treats for both in all rooms. In the cat room they have calming spray that you can spritz around their carriers to help relax them. Both the techs and the vets were incredibly kind and efficient. They worked to sooth the cats and distract them while the shots were being given. I will return here for future visits. Side note: they have a sign in the lobby about being kind to employees and the fact that they have to have a sign like that is sad. If you aren't thrilled with them, act like a grown up and go somewhere else. It's not ok to abuse the employees who showed up to take care of animals.

Dr Herbert is wonderful! She makes veterinary care affordable and she's so so so knowledgeable with…read moreeverything animals! I am so thankful for this clinic!!!

I called this office today to get a quote on neutering for my cat. Murphy is approximately 8-10…read moremonths old. All I wanted was a price quote, is it a one day procedure, and is there a particular day for the procedure. Then I was going to give my name and talk when. I hardly got the question of the price out of mouth before she said oh we are booked. I said how long, she said months, stuttered at least till June. I call BS. Now my pets have been to Dr. Hebert before but it has been MANY years. In fact, she saved my Grady's life. I don't know who answered the phone but I feel they could have been a little more patient in answering my questions than tell me they are booked. I know Dr Hebert would have remembered me had I just had the chance to give my name instead of being rudely put off. If you need a neutering or spaying done now, don't call this office.

My standard poodle, Bailey, had an accident which chipped her heel and tore her achilles tendon…read morefrom the bone and shredded it. Went to a doc in Cynthiana was told what the damage was and I needed an orthopedic surgeon. They said there was no one locally that did that kind of surgery. I could go to Cincinnati or Louisville or there is one that travels to Georgetown periodically that they would put me in touch with. They said it would be expensive $4500+ and it would be 2 weeks before he could do it. If I couldn't afford it then they said I could do nothing and it would just hang there with no use or amputate! I refused to believe there was no one else!! Lexington?! Really?!? So in a panic I started calling vets to see if I could get referrals for a vet that does orthopedic surgery and I got several diff referrals and was waiting for callbacks when I called the Animal Care Clinic in Lexington. Lori answered the phone right away and was so kind and helped calm me down then she said "let me call the Dr and I will call you right back." I sent her images for Bailey's leg and figured it would be awhile but within 5 min she called me back and said "the Dr said come in the morning and he will take a look and that he thought he could help her." I literally cried! The next morning I walked into the office. I was amazed!!! There wasn't room full of people and their pets in an overcrowded waiting room. It was like walking into a very nice hospital! It was decorated so nicely! It was clean and organized! I immediately was greeted by Ms. Christina at reception and she took me straight to a room. Lori came in and then Dr. Schroyer. He examined Bailey and sat down and explained her injury, how he would repair it, recovery time etc. I was worried it was going to be a fortune but he was so much more affordable! It made it possible for us to afford it. The surgery went great. We went home and the office would call periodically to check on her progress between follow-up visits. Animal Care Clinic was the ABSOLUTE BEST clinic I have ever been to!! Working with rescues I have seen quite a few clinics so I can say with confidence you will not be disappointed with Animal Care Clinic!!! We stop by just to say hi when we're are in Lex!! She runs in so excited to see everyone!!! I figured she would be afraid to go in but even today she gets so excited!!! A dog being happy to go to the vet's office after surgery?!??! That should say it all!!! Bailey is great today and we want to thank the entire Animal Care Clinic, Dr. Schroyer and the entire staff!!! They are part of our family now!!

Dr. Butch is the best we've ever worked with in forty years of pet ownership!…read moreWonderful man! Jo & Dale Lezu

Wonderful care and excellent staff at fair pricing. These folks do a great job. I am grateful to…read morethem for my pets excellent care!

Southland Vet Hospital has been my go-to vet for more years and pets than I can count. I have…read moreentrusted Dr. Millie and her staff, Missy, Jennifer, et al. with my beloved pets basically all my life. I have seen other vets over the years for perhaps a second opinions, another option, or referrals. I always stay with Southland Vet and Dr. Millie is spot on and very helpful. I am blessed to have them and their care.

God help you if you're ever in an emergency, and this was the most recent clinic to have your…read moreanimals records. Three months ago they made me fight bureaucracy for hours to sell me medicated cat food that keeps him alive. Today I brought my dog in with wounds from an animal attack, and the young lady on the phones made a sassy comment "I read your review online, and I just wanted to make sure you're at the right clinic." It's true! I didn't make my dog suffer needlessly while coaxing a rude young lady to transfer records to a nicer clinic. She once again held my pet's care hostage for her own selfish reasons. The young vet tech who brought me my dog back insisted she heard the conversation and acknowledged none of the obvious sarcasm. Owners and management, if you're reading this, you have an immature young lady managing your front office who treat your customers like a high school nemesis. She has one or more cohorts who back up her sadistic behavior. I know you have good people working there, so I strongly urge you to address that issue. When my dog is done bleeding, I'll have an opportunity to ask her to transfer records to another clinic, and I expect a tremendous amount of friction.

For the moment Elizabeth answered the phone to Amanda taking Laney back to Dr. Ortiz. We have had…read morea very good experience. The office is clean the staff is kind and Dr did exactly what Laney needed. They are honest and affordable. Highly recommended glad I found them just moved here from California!

This vet office is way above average on several categories. The healthcare seems great and the…read morecleanliness of the facility is better than most. The front desk is welcoming and they seem to genuinely care about the patients. I'm a fan.