Called to see if they had a car to test drive and drive an hour to get there and all of the sudden when we got there the car had a recall. This is a complete lie, they just didn't want to let my son test drive because he looks young like he couldn't afford the car. Piss poor service is costing Chevy a $33,000 sale read more

It's like I kept giving chances to a vampire that wanted to suck my blood (take my money), then ignore me. My Chevrolet Cruze has had a million problems in the past four months, and eventually I ended up there for strange signals showing up on my dashboard. I told them what Kerry Chevrolet told me - I needed a new thermostat and sensor. They rang me up ($405!) for a new thermostat and said the sensor was not needed. The next morning, I had the same problems. I called them again. A girl named Tracey was extremely rude on the phone and remarked "I'm not the one fixing your car, ma'am." I took the car in again- this time they put in a sensor and told me it was free- wow, thanks for the free $15 part, after a $405 charge that did not fix my car. I drove the car the next day, and problems started again - a new signal on my dashboard, engine light on, riding hard when I idled. I scheduled to come in the next Friday. A coworker told me that I should speak to a manager about the situation. I called, and I was told no manager was available. I was promised a call at 9am the next morning. No such call ever occurred. I came in and told the service manager Ed that I was not paying for anything else- problems keep happening the second I leave their lot. Ed said "well that's not true." I asked for a manager after that comment. An older, heavy-set white dude came and sat down. He was filing papers and stared at me with an "I don't have time for this" attitude. Did not take me seriously in the least. Said "we'll just have to see." No apology. Nothing. Totally blasé, unconcerned. The nicest person on the lot was a teenage boy who gave me a service car. I was fuming mad, but he managed to tell me he liked my shirt and apologized for the service. After I finally got my car fixed, I was dumb enough to try to talk to them via text about a Honda on their lot. The guy, Anthony, was very interested, but he would not budge on the price - WELL over the high end of Kelly Blue Book value. When he was firm on the price, I politely thanked him for his time - he didn't even reply back. Done. read more

To whom it may concern, This is going to be a lengthy comment/review. Not sure how many characters are allowed so we will just see how it goes. I came to McCluskey Chevrolet In April of 2019. I was looking around, had a car in mind and had been pre-approved by GM. I will start by saying I was currently upside down in the car I was driving, so It was more about looking around to see what I would be looking at if I traded in. I was met by a young lady who was a salesman on the lot. She asked what I wanted and I told her. After talking to the manager I was informed that I could not get the car I wanted, but I could get one that was in a lower trim package. After looking at the numbers, we agreed on payment, price etc. and we began finalizing the paperwork. By the time they had finished the paperwork, it was me, the sales manager and my salesman. I was told to go ahead and transfer all my belongings out of my old car into the new car. It was pouring down rain and no assistance was offered. I did as I had to do and was waiting for the salesman to return so I could get information on my car as in a walkthrough, how everything worked, etc. When after 15 min I went back in, I was informed by the manager that the salesman was gone and if I needed anything to come or call back tomorrow, as he locked the door and left. Needless to say I left feeling like a number instead of a person. Let's move on to circa May 2021. I was called (notice I said I was called) asking if I would be interested in trading in my car. I was told that due to the current inventory levels, that dealerships were having problems finding good used cars. I explained that I was interested in possibly trading in for a pickup truck, but I had a few issues. One was that I had only had the car two years, and two was that when I traded in my car I was transferring over a balance from my trade in so I was not sure that they would be able to overcome me being upside down. I was told by the salesman that "The inventory was so low that they were offering above the value and combining that with the rebates (As I was told the last time, I HAD to buy a new vehicle to eat up some of what I owed) the salesman told me that he would do everything over the phone to ensure that all I had to do was come in and sign the paperwork. He called/texted me probably 5 or 6 times over two days confirming my information. He then said I would hear from him by 12 pm (this was at 9am that morning) after my email filling up with checks against my credit (which dropped by 45 points a week later, but went back to the original score a month later) there was silence. No text saying "sorry, we can't get you done". No "would you be able to do a down-payment". Not even the old reliable "do you have a co-signer". I know this because for a VERY short time before going into the military I sold cars. Just silence. Well over a month now and no response. These reasons are why I will never buy another car from your company. We were planning on buying myself, my wife and my son vehicles in 2023. This will happen but not with your company. I say all that to say this. I consider myself a good person. I expect to be treated with respect and honesty when making a purchase. It was embarrassing, and made me feel like less than a human. If anyone has gone through this song and dance with a dealership, you know how I feel. To not even get e text after YOU reached out to me. YOU texted me for two days. YOU called me multiple times. YOU made a statement on what YOU were going to do. But apparently I was not worth the effort or the time to be given just a little bit of respect. I am one person, and I know in the scheme of things, I am not much of a threat to your business. But I make you this promise. I will ensure everyone that I speak to knows what I think about McCluskey Chevrolet. The people I am waiting with at the Veterans Hospital. The people I work with at the Department of the Air Force. Hell, I will ensure that the lady bagging her groceries in front of me at the store knows how you operate. Especially after your salesman (whose name I quickly forgot) played up the fact that I was a veteran and that "tends to help in some situations. Personally I feel your business ethics are disgusting and I will ensure to post this long winded, but needed statement conveying your work ethic to everyone I can. read more

I was reluctant to truck shop at first but after I saw saw the type of truck I wanted on McCluskey's website, I called on a Saturday afternoon to make an appointment for Sunday. When I arrived on Sunday at noon I was greeted by Tod Cunningham. Tod made the whole experience extremely easy and satisfying. I'd recommend that anyone looking to purchase a new or pre-owned vehicle to look up Tod Cunningham at McCluskey Chevrolet. Tod a nd his team will take excellent care of you. read more

Update: although it took a week to get back the vehicle (could've been due to the holiday weekend), they were able to find the issue with the vehicle and get it back on the road. read more

I reached out to McCluskey Cheverloet because I was interested in a vehicle. A sales person named Randy gave me his phone number, I called and he sent a Text message back saying I will call you back and never did. A another salesman name Chad sent me his information, I called left a voice message and he send a text back instead of calling back saying when are you coming in. I wrote back I have questions. He even told me they no longer have the vehicle in stock until I sent a photo with it being in stock and it was still available. I then begin asking questions on the breakdown he then told me to go to the website to see the breakdown which we know the numbers are not close to being the same. I went back to the text thread that the sales manager is in to ask for someone to actually call me I never received a response nor a call back. The service is terrible. read more

Two months ago I purchased a 2017 Honda Civic LX Sedan from McCluskey Chevrolet. And as of today, after only two months, the A/C unit is completely shot. I went to a local certified repair shop and they said it needs a new condenser and compressor replacement as there are leaks in both components. The price they quoted for these repairs is $2235.00. The car is only 1000 miles over the original factory warranty and McCluskey Chevrolet is not interested in covering the expense. In fairness however, about a week before the visit described above I went in to have the A/C worked on, and at that time, the repair shop didn't see any leaks, so they added some refrigerant into the system, and after talking with Glen Schuchart (the salesman who sold me the car), was able to get that paid for through the dealership. Good thing too, the cost of adding the refrigerant was about $375.00! Well that lasted for exactly 1 week before the system began blowing HOT air again! I called Honda Motor Company and they said that there is an open warranty still available for the condenser, but not the compressor. Based upon the reviews I've read here on Yelp, and on carcomplaints.com I should have opted to purchase a different car and from a different dealership. Apparently the 2017 Civic has KNOWN issues with the A/C system. read more

Purchased my 2019 Chevy Malibu from here and I must say I'm truly impressed with the salesman Brad Pope that took care of me. I only went in to get an appraisal and drove off in my brand new car. Also, I've had it serviced already and the service guy was really thorough in explaining everything in it's entirety. Thanks Mccluskey! One satisfied customer here. read more

had an appointment to drop my new suburban off for a rattle that has already been identified. No updates, left 4 messages over 3 days before getting a TEXT response that the advisor was off and they'd update me in 2 days. They were in possession of my vehicle for 6 days and NEVER even looked at it! Bridgette proceeds to tell me that "appointments just get the issue on the technicians schedule". No loaner car was asked for, I made arrangements on my own. All of that for nothing but being treated like I am an idiot read more

Wow seriously just waited 10 minutes to even be acknowledged then told "We close in 10 minutes, we have no one to help you" We had just told them we had found a truck online, told come on up after work. Arrived ready to buy and drive home today...a $56,000 Duramax and trade in a JKU Jeep Wrangler. They didn't care instead told "call me or come back first thing in the morning." Guess we will take our business elsewhere! read more

Bought the used BMW here. The buying process was good. I bought the extended warranty and glad I did. The car came in for its Oil change and tire rotation After getting the car back they did not reset the TPMS and this threw a error code. All because they did not do a simple task. A week latter car was making a loud noise. Brought it back. And they took it in to be fixed. Over two weeks latter it's fixed. I pick the car up and it has greasy finger prints on the door and on the door sill has grease foot scuffs and the floor mat has greasy boot prints. When I opened the hood a weather seal was not put back where it belonged. The service person was sorry but for this place to be on it's game the ball was dropped and put in the mud. This attention to detail worries me or the lack of. Should I ask myself what else they may of done. The service manager said "we'll make it right". This should of been done the first time. And no make it right saying can repair the damage done. Management needs to know so they can make it right read more

McCluskey Chevrolet - When they don't even look after the job is done. What else could have forgotten. - Car Dealers Near Me - Cincinnati, Ohio

These Guys play dirty pool. Bait and switch. If you are an out of state buyers....beware as the will low ball your trade once you show up...nothing they agree to on the phone is solid...ALL IS STILL NEGOTIABLE FOR THEM. It's really all about the money for them...big flashy dealership for a reasons. Stay away or pay too much like a paint and interior protection for 800 other chevy dealers do for 500, but at mcclusky it's not an option...sorry it's already installed. How would you know???? Bad dealership!!! read more

McCluskey Chevrolet - Left inside my truck lid to rattle every time open or close. Unacceptable - Car Dealers Near Me - Cincinnati, Ohio

******Do Not Go to This Dealership****** There are other(s) 1 star ratings for a reason. Bad Business and Bad Service! SCAMS, Bait and Switch, you name it, they know how to do it, or at least try. I got scammed into buy a used car, with EXTRA fees added to the loan amount due to "low credit score" which no one can account for, all extra scam on an over priced used car. Then 1 1/2 years later, we went back to trade the car in and were $1000's upside down. That is when the bait and switch started....looked at one car (new) that was sold, but were told they could find another for the same deal. The pictures the dealer sent to us were nice, until further review, it was a different model, same color but very different car and they wanted $10k down, really? and we were told they could not get us financed thru GM, so additional fees and monies might be needed... We ended up at another dealership, bought a new, nicer car with little down and financed thru GM Financial with no problem. They built that dealership by taking advantage of people... read more

I have had 1 bad experience after another, yet, I kept going back. The latest is when I had to take my 2019 Trax in for a recall fix and when I left I noticed my front end wasn't aligned. I have had this car for 6 months. I didn't have this problem when I took it in. Anyway, this was Wednesday and I called Thursday morning and explained my situation. She says bring it in and we will take a look at it. I told her I couldn't do it until Saturday and do I need an appointment. She said no come on in but don't come after 2 so we have time to look at it. I arrived there at 10 a.m. and was told there are at least 3 or 4 cars ahead of me. I told them that they need to fit me in before next car because I didn't mess this up and they need to make it right. If I had an appointment, I would have gone at appropriate time. Even Jake McCluskey would not make it right. read more

I should have known better after reading previous reviews, but I figured I'd give them the benefit of the doubt because the deal I saw online was too good to pass up. I called about the vehicle I saw online asking about its availability. They said it was available and that they would put a 24-hour hold on it. This was at 4:30 pm on a Saturday (they close at 6). I said I would be in the next morning when they opened to look at it. After the hour-long drive, I was told they sold it the night before "just before closing." Really? After I had put a 24-hour hold on it? That's fine if you sold it, but you have my name and number...call me and let me know! They acted like it was no big deal and tried to upsell me into something else. Should have known better. Obviously a garbage operation. Go somewhere else - you have plenty of options in the area. read more

This was by far the best buying experience ever. They have a lifetime power train warranty, excellent service hours, courtesy cars, I was in and out buying my car in under 4 hours....I mean, all car dealerships could take note. I will refer everyone here and continue buying from them! read more

Best service I ever had at auto repair shop. Chris Simpson, the manager of the night shift, took great care of me. I explained to Chris I had a engine light that suddenly switched on and I had to move 1100 miles the next day from Batavia Ohio to Texas. Chris took care of me as a WALK IN and got my car fixed in time for the trip. I can't thank him enough for the hard work he put in when he and his team was already busy with many other customers. Thanks Chris! You are a real professional. read more

My dealing with the initial salesperson wasn't bad. The dealership itself is quite nice. The problem was the sales manager, Mr. Hoffman, who talked over me, raised his voice, interrupted me, and refused to negotiate the price of the vehicle. (At one point he came back with an insulting offer - a free oil change. I am pretty sure I laughed out loud.) He finally agreed to knock off $300 (after insisting over and over that he couldn't budge because he would lose money - again laughable) but as I sat and reflected, I knew that I could not buy a vehicle from this dealership. I have participated in the purchase of somewhere in the neighborhood of 15 or more vehicles, both new and used. This, without question, was the worst experience I've had. It can be a tense situation, no doubt, but Mr. Hoffman tried to bully me. The price was good but not great, and it certainly wasn't worth buying from a dealership with rude employees. We bought a similar vehicle the following day (today!). It was almost the exact same vehicle, including mileage. The other dealer's list price was cheaper, they negotiated, and they were good humans. I'm SO GLAD I walked out of McCluskey Chevrolet, and never again will I walk in. read more

My family & I recently purchased a new car from McCluskey, specifically a salesman named Bill. I cannot speak highly enough of the spectacular services Bill & the McCluskey team provided for my family. He went above & beyond to make sure we were comfortable and knowledgeable throughout the ENTRIE process, from coming to the dealership to getting the title. He gave us a personal tour of the faculties, showing us all McCluskey had to offer and even gave the car a car wash. If I had any questions, he gave me his personal cell to contact him at any time. He answered my questions very quickly, and was always willing to help. When the title took a while to come in, he personally reached out & made sure it was expedited. The service at McCluskey is second to none, and I cannot wait to come back & visit for my oil change. read more

The McCluskey Service Center is terrible. Their mechanics have difficulty correctly identifying problems, and fixing them once identified. Here's a couple examples: *I brought my car in for a failing water pump. The Service Center told me my pump was fine. Later that week, my water pump completely failed during a road trip. *I took my car in to replace a failed headlamp switch that caused my headlights to not work. The Service Center incorrectly installed the new switch. Although the headlights now work, the right turn-signal does not. Nice. These guys are either horrible mechanics or just don't care. read more

McCluskey Chevrolet has to be the most unprofessional dealership I have dealt with. I was in the market for a newer Corvette, they had one (a black 2008 base model) for 29K. I talked with Brian Herrmann ( a salesman) about this vehicle for 2 WEEKS and said after I was approved on paperwork I faxed over I could drive down there on Friday and pick it up. My work hours were the same as theirs so me and my wife had to take a day off work to pick it up, no problem. I call Brian ON MY WAY there on Friday and made sure everything was good and no hiccups, he assured me my car was ready to be picked up all he needed was a signature. I get there 5 hours later to the dealership and see MY Corvette in the showroom, great I think, so I find Brian and tell him I'm ready. He said bad news, the car was sold last week, but I can put you in something else!!?? How about a new one or a different car altogether? I about blew my top... They just hooked me to go there to buy something. I wasted 10 hours of driving back and forth 3 hours at the dealership complaining, but the manager could care less. And money for a babysitter for my 2 little ones. Also a day of pay and a Friday lost. They wouldn't help my out in the littlest bit, NOT EVEN A GAS CARD when I asked for my troubles! When someone does all this and wants to pay for a new(er) Corvette in CASH and not even try to haggle them down on price I thought dealerships would bend over backwards to put you in the car you want. I bought another Corvette at a different dealership that next day and they were more then happy to take my money... Imagine that. McCluskey Chevrolet is a dealership I would stay away from honestly, I have nothing but bad experiences :-/ read more

When it comes to buying a car worst people I've ever met. No deals tacking on extra fees. Out right lying on the website. - 10/10.if your considering a car here RUN its not worth 3000 over Kelly Blue book value. NEVER EVER buy from them. read more

They ran a bait and switch on me. Came in to buy an AWD car at a no haggle price and when I got there, they said they couldn't sell me that car at that price. The told me they had an "exact" same car just in a different color and different kind of title that they could sell me and I agreed. Fast forward 5 weeks and I spin out on the road during a snow storm. I find out that I don't have all wheel drive in my Premium Traverse. Go back to the dealership to confront the Sales guy and the Sales manager and they tried to brush it under the rug by saying I should have know better and not have taken their word for it. They said the could put me in an AWD car but I would have to take a $13,000 hit because I drove it 1500 miles. The cost is my fault for trusting them they said. Management seemed unwilling to do anything about this and to add insult to injury, I have to keep going back to get my oil changed to keep my lifetime warranty. I just want to be done with these people. I spoke with a lawyer about this and they said I have a case but it may not be worth the stress of having to go through litigation and depositions. He said that he has heard from several clients about this type of behavior at McCluskeys so Buyer Beware!! Ps... I called Karen before posting this review. 8 hours later she hasn't returned my call. I'll be in tomorrow to do my forced oil change. Maybe I'll be able to pop in and surprise her. read more

Great experience, no hassle or pressure, would recommend this dealer to anyone looking for a car, service area is top notch.

This place is a joke. I'll try to keep this short: Bought a used car and got a warranty. Spark plugs went out the next day and they tried to charge me for it. Took them 5 days to get it "ok'd" to call me to say they could replace under warranty. Then two days to get it back. Two months later I took it for an oil change and tire rotation. I was there for four hours before they came out to tell me they broke two studs. They tried to charge me for it. It took 4 days of calling 5 times a day (with no answer) and I left two voice messages on the service manager's "personal phone" until I got a response and they fixed it. I was calling him and the service department. Took it back for the same today and they just called to say a stud just "fell off". Again. And tried to charge me. read more

I wouldn't normally review a body shop since I am not a car person, but seeing the negative reviews, I felt the need to share my positive experience. After a horrific experience at not one, but TWO, mechanics in Cincinnati, I gave up the ghost and brought it to the dealership. I'd always avoided it because I like to support local mechanics and because the Automall is so far away from my house. Since 2013, I've brought my car in for relatively minor issues-- changing headlights; 27 point inspection; repairing warped brake rotors and cleaning a dirty throttle body. Fairly simple items that took an afternoon or just a couple of hours. All of these experiences were positive. The mechanics were very helpful and explained everything to me and even were blunt about which repairs I could "avoid" (okay, this place is EXPENSIVE, I will say that and sometimes I'll put certain repairs off) and they don't try to woo you into buying a car even if your car is clearly a POS. Also, this is irrelevant, but the waiting room is very nice, with coffee, soda, etc, and I wasn't even too bored the three times I've waited 3+ hours. Overall, despite the reviews below, I simply just did not have a bad experience at McCluskey Chevrolet. I know it's a little more expensive and it's not local, but after getting screwed over by so many mechanics in Cincinnati, ON TOP of them hurling sexist jokes at me and acting like I'm an idiot, I'm done. As long as I'm driving my POS Aveo, I'll get my repairs here. read more

Still a terrible experience. Power train warranty requires you to go to them for service. Service poor. Parking lot and operations still a mess after over 1.5 years of "construction". read more

Accept trade ins and sign all contracts just to back pedal and try to squeeze more money out of you. Handle business horribly. Put the blame on the customer for them not giving a correct appraisal in their opinion. Wanting customer to pay for the things they want to do to get a trade in car ready to sell? read more

I was working with Todd while buying a truck through their online.cars program. I felt a little on the fence with the truck I was going to be purchasing. The day of delivery the delivery person called me about an hour after the agreed upon delivery time letting me know they were stuck in traffic and were going to be even later. They were aware I had some place to be at a certain time prior to the scheduling of the delivery but assured me this wouldn't be a problem. I cancelled the delivery for that day because there was no way they were going to make it before I had to leave for a prior engagement. After missing the delivery I felt like it was a sign that this wasn't the truck for me and cancelled the delivery the next day. I attempted to contact Todd the next day apologizing for canceling and to let him know I was still looking and to let me know if they get anything else that might work for me. He immediately called me telling me that he put a lot of time in on the deal and missed time with his Son and that it would be best to "part ways" since I cancelled the delivery. I'm not sure if this is how they always do business but in my opinion if I don't feel absolutely content with a purchase like this I should be able to change my mind. They advertise free 48 hour or 300 mile test drive and this is not an example of practicing this. I understand that the salesman put a lot of work into the deal for which I appreciate, but ending my search with them like this leaves a very sour taste. read more

BUYER BEWARE... I purchased a used truck from McCluskey Chevrolet, which led to one of those life-lesson experiences. My sales associate, Josh M, was incredibly assertive at the dealership, but when I was 1/2 way home and the "check engine" light came on, he proved less than helpful. Since the car didn't even make it 15 miles without a problem, I called him and asked what he could do for me (expecting him to take care of any repairs that probably should have been taken care of before the truck was promoted for sale). He said he would contact me the following Monday. When Monday came and went (with no contact from him even though I texted, called, left a voicemail, and waited a week), I resolved to having it fixed at another dealership (which I also have a review on). When I contacted the manager to express my discontent, she offered me a free fill-up of gas. I declined the small favor and have now decided that there is nothing I can do but to inform other buyers. The argument could be made that I bought an older car "as is", and thus am responsible for my hardships. To the letter-of-the-law that would be correct, and I would not disagree. However, it is not moral or ethical to sell cars with mechanical issues, and to not make right on a simple situation is not good for business. A phone call and a few dollars in parts could have changed this review into a positive one. This dealership is big enough to have a wide selection, but it is also big enough to change a valued customer to another number on the quota sheet. In summation, my life-lesson is that large dealerships cannot give the proper customer service that a smaller dealership can and that, when you buy a used car from McCluskey Chevrolet, you are on your own from the moment you sign your name. read more

Jeremy and Austin took great care of me- they were on time for my appointment, listened to my concerns and took care of my issue very quickly and for a very reasonable price. I appreciated their thorough checking of my car and assurance that I was in good working order. Their honesty, friendliness, and efficiency was beyond anything else I've experienced at a dealership. My family and I look forward to continuing to come to McCluskey for all our car needs. read more

I've had several great experiences purchasing vehicles at McCluskey. Tony Moenster has been my primary contact, and Justin Smith helped me with my most recent transaction. I just purchased a Corvette Grand Sport, and I love it! They gave me a fantastic deal, and I love the car! Thank you for another great car. I'll be back, but hopefully not too soon. read more

Update: McCluskey Chevrolet takes awesome care of their customers and goes above and beyond to make things right when there is a bad experience. I recently purchased a 2019 Chevrolet Traverse RS and my first experience was not as pleasant as I had hoped. However, upon notifying the dealership of my experience they apologized and worked hard to make things right. Craig Knisely was awesome and easy to work with. Juan Laverde in the insurance department is also awesome and a great resource for ethnic food/restaurants to try. I couldn't be more pleased with my second experience and truly appreciate how I, the customer, was put first. If you're looking for a new vehicle, this is the place to go. They're very clean, have a wonderful complimentary snack and lounge area, and if you want the best car buying experience, ask for Craig Knisely! Thanks again, McCluskey for making things right and valuing your customers. It was a pleasure to do business with you! read more

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I worked with Justin smith and he made the car buying experience as easy as can be. They even worked very hard to make sure everything was taken care of and because we lived so far away they delivered the vehicle to us. I recommend for future purchases read more

McCluskey Chevrolet - Car Dealers Near Me - Cincinnati, Ohio

Unbelievable experience with this dealership. Placed a deposit on a vehicle on 12/20. Dealt with a manager to work out the "deal" for the vehicle in transit. Sales guy updated us periodically with the ETA of the vehicle and even sent us screen shots from the GMC global website, showing us exactly where the vehicle was. Sent all of our info in for financing and they even ran our credit (we have a credit monitoring subscription that alerted us). My husband contacted the sales guy yesterday to see if the delivery date had been updated, and was told the vehicle had been sold. We then called the dealership and asked to speak to the manager we dealt with, and he would not take our call. At that point my husband asked to speak to any manager available, and was transferred to "Brad." He sincerely apologized and stated he would do anything he could to make it right - even a potential dealer trade to get us what we wanted. Called back today and was told we did not speak to "Brad." Someone at the dealership impersonated the manager. I have never experienced anything like this in my life. It's been a complete nightmare and no one has offered us an accurate explanation of what really happened. Our deposit was made on 12/20 and it supposedly sold on 12/24. (Yet were just told earlier this week it's ETA was 1/3). They still have our deposit, and I don't anticipate we will get that back unless we seek legal counsel. To be the highly toted "#1 Chevy dealership in the US," this experience tells me different. Please beware. They are dishonest and tell lie after lie to cover their backs. read more

Went to Mccluskey Kings Auto Mall and purchased a vehicle. It was lie after lie and if I would have been smart about it... I should have left and bought somewhere else. They did not honor the price of the car in the window with a yellow tag. ( I will post picture to share). The finance manager Mark lied to cushion his bonus about products I had to have to get the loan approved. Then I was supposed to get a call from Chuck and he didn't have the professionalism to pick up the phone to contact me. Chuck passed the buck because he gets enough complaints from every other customer who had a bad experience at this dealership. Save your time and money! Shop somewhere else. Believe me no one deserves to buy from people who have no integrity and LIE to people. Very poorly ran business and unprofessional. First off I should not be the one to contact Karen. She should be on the phone contacting me. Poor business. You just don't get it do you? Customer Service 101. You need a class. read more

In late 2015 I purchased a new Chevrolet Cruze from McCluskey Chevrolet at Kings Automall. I have had nothing but disappointing experiences with this dealership since. Every oil change I've brought my car in since has had its own disappointing experience. Poor customer service, lack of communication, and lack of follow through between employees. Despite my previous experiences I took my car in April 23, 2018 to receive an oil change. When I got there the service advisor told me I should be due for a throttle cleaning. I was told both the oil change and throttle cleaning would take about an hour and 45 minutes. I didn't question the service right away because I'm honestly not very familiar with what maintenance needs cars have as I've never owned a new vehicle before. (I also purchased my car from this dealership so I don't want to void their warranty by declining service.) After a quick web search it turns out that this service is one that isn't required for vehicles with 30,000 miles like mine, it is intended for vehicles around 60,000 miles and cars who don't idle smoothly. My car did not fit that criteria so I called in TEN minutes after my car was dropped off. I spoke to someone named Amanda who informed me I could "leave a message" for my service advisor. I told her I would do that but she needs to communicate with him urgently as he was currently with my vehicle. I left a message for him and called the dealership back and once again spoke to Amanda. I told her that she needs to talk to him ASAP because the Throttle cleaning service was $115 and I wasn't going to pay for a service I did not need or want. She told me as soon I got off the phone with her she would inform my service advisor and I would be receiving a phone call informing me whether he would or would not be able to cancel the service. I got a call about 35 minutes later from the service advisor stating that both services were already done on my vehicle and my vehicle was ready for pickup. My vehicle was apparently ready in 45 for a service that was expected to take an hour and 45 minutes. I find it VERY difficult to believe the throttle was even taken care of in that amount of time... even my oil changes aren't usually done that quickly. He said that he was told about my request to remove my throttle service "too late" because he had already began the service. He said to not worry about it and he "would take care of it". I got to the dealership and was charged full price for this service my car did not even need in the first place. I got home and called McCluskey and requested a service manager which turned out to be a huge mistake because it's now been 10 days and nothing has been done. After playing phone tag with him all day on April 24, 2018 I was told I would be reimbursed for the service. I waited WAY LONGER than I should have to receive the reimbursement, because it is now May 3, 2018 and I have yet to be reimbursed. I have called and left voicemails every day this week and have just now been reached out to. I was told I had been called yesterday May 2, 2018 and the manager, Gary was not able to leave a voicemail. I received no such call and have a phone record to prove it. After calling McCluskey three times this morning after receiving two missed calls I finally got a hold of Gary who had forgotten what it was exactly he was supposed to be reimbursing. He apologized and told me it was his fault the reimbursement hadn't been completed as apparently it was his responsibility to communicate with someone to get the reimbursement taken care of. I'm sorry but I've worked in management and that simply isn't "taking care of the customer". Treating customers the way I've been treated is how you lose them. If you are a female, I would recommend looking into other service locations in the area, as this one will try to take advantage of you if you aren't "car smart". Management appears to not care, and lacks the communication skills to be able to make any mistakes on their end right. I will NOT be taking another vehicle here ever again. I would rather lose my warranty than be taken advantage of by this service center. read more

Every time I go in for service on my Gmc sierra they tell me that the noise I am hearing is normal, it never made the noise b4. And it's under warranty and they won't fix it. read more

Tried to sell me a car with 228000 miles on it for $8200 but according to kbb was worth only about half that for private seller so I am taking business elsewhere On a side note the salesman was friendly read more

Every time I come to this place I say "Ill never come here again" and somehow I end up there again only to repeat myself. Whether I'm buying a vehicle, or selling one through the KBB instant offer program, no dealership disappoints me more than McCluskey. From the rude, extremely aggressive, intolerable sales people to the ridiculously tight parking lot. Everything about this place is awful. They will waste your time as soon as they think they can't maximize their profit from you like a human atm machine. Absolutely downright disgusting excuses for people. read more