Their service men are the worst! Never going back. I've taken my truck there for years. It had a letter about the control for heat and a/c and mind was messed up. It wasn't a actual recall but if it happen they should have fixed it and refused. They lied and said I didn't mention the problem but I had my service records to prove I had mentioned it. Plus the service manger treated me terrible and Ed the service guy cursed at me. read more

Tried to sell me a car with 228000 miles on it for $8200 but according to kbb was worth only about half that for private seller so I am taking business elsewhere On a side note the salesman was friendly read more

Do not buy from Mcklusky Chevrolet Kings Auto Mall from Greg Flick. He is a crook. He sold me a car in July 2022, told me everything I wanted to hear after going through a hard time with a ex partner. I did really well financially and my credit wasn't amazing after my identity had been stolen. He told me I had a warranty for tires etc etc...he sold me a 2016 piece of crap with factory tires, unsafe for myself and son and many other things I won't get into. He told me they had unlimited tows, I've tried to have it serviced up at the service department 6 or so times since I bought it last July about 9 months ago with issues, mainly with the tires and they have never fixed the problem and not just recently told me that they won't cover a tow after my left back tire went completely flat and said since I "don't have the money" they can't tow me to get it repaired. All around terrible experience. Greg will not return any of my phone calls and no one in the service or sales department are willing to help me get out of this mess and provide a safe vehicle for myself and son read more

Went in for an appraisal after KBB set the price online. After the manager arrived 35 minutes late for the appointment, he then offered 2k less than KBB accepted price. Complete waste of time and unprofessional. read more

This is a followup to my previous post concerning McCluskey Chevrolet. You should read it first. Well, today I finally got to talk to Karen, McCluskeys mouth piece. She was very condensending and she was not interested even asking me what could take steps to making me a happy customer. Being a disabled veteran and volunteer fire, I would think people would at least take 1-2% of that jnto consideration. I do not believe she was truthful in her statements and if she had even acted like she was sincere and interested in my problem we might have settled this today. They knew I HAD TO buy that day, no choice. Screwed by them so badly, I paid about 5-6% over stickers for the car. I honestly feel like I was lied to a lot. I was to receive a free oil change, when I went in for it, they said it was expired. Never said a word about expiring, just when you get 30000 miles on it. Don't get me wrong, love the car. PLEASE WHATEVER YOU DO Stay away from MC CLUSKEY CHEVROLET!! read more

I had the pleasure of dealing with Greg Halko. Greg is a "national search consultant" not sure if that's what his true title is, but It is an accurate representation of what he does. I went in to see him on a monday to help with finding a difficult to find vehicle. He called me later the same day to tell me they found one !!!. Sadly the deal fell thru on the other end. I had no fear he would find another. He did not disappoint ! 4 days later My difficult to find vehicle arrived in Cincinnati. The mechanics tested it , detailed it, and made it ready for my arrival. Greg is Caring and Understanding of your automotive needs, They have a very stringent criteria that must be met to insure You, Me, the customer doesn't get a vehicle with issues. I could not be any happier with the way Greg and his team went above and beyond to make sure I was a valued client. read more

Wow been buying cars for 35 years and these guys are terrible. Wanted to sell my car outright they gave me a bid which was ok but then they said it would be at least a week or so until I saw a check. unacceptable for them to have my car and signed title and maybe I would see something in a week to 10 days. So I talked about trading the car in on another - over the phone and Internet they found one and told me to come in next day - we'll guess what they sold it - sorry wasted trip. Finally found another car I really wanted on their lot but then they valued my trade at 5000 less than they were going to buy it outright for originally and kbb offer to buy which they honor valued it at also. I ended up going to another dealership and was treated very fairly and had a great experience. They gave me a very reasonable more than McCluskey plus car I bought was a great deal. Final kicker they called me a week later and said "hey just calling to see if you wanted to take another trip out here and see if you are still interested in buying for us" - are they kidding ? Told them no very satisfied with purchase from another dealer. read more

Mccluskey Chevrolet just lost a life time customer I will never buy another vehicle from them again their response to me was dont care

Went into the dealership because I had found 2 trucks online that I liked with a good price spoke to sales person he took all my info ran my credit then came back and told me the prices they had online was wrong and incorrect and wouldnt sell me either truck at the price they had listed online I even asked then to work with me on price they wanted to sell them for and they wouldnt budge instead wanted me to pick a different truck out if your going to run my credit at least work with me on the price since it was on them for messing thr price online up in the first place a manager was suppose to call me back about it and still has not I keep screen shots of the price they had posted orginally read more

If i could say one thing about buying a car there, Don't! What a P.O.S dealershit! I should of known after buying my first car there, and presenting the problems to them about that, that i shouldn't of bought my second one there but i'm sure they thought they were doing me a favor or just trying to butter me up, with a good deal but what i hadn't taken into consideration was that i would still have to deal with the terrible customer service you get from these second rate people working at a third rate dealershit! I will let as many people know, as i can, from now until the day i die, that this is the worse place to buy a car! I hate these guys from the bottom of my heart! My friend bought a used car from them and it started acting up within 3 days, and all they are willing to do is give her trade in value of the car she just saved all her money to buy, so she could finance another car from them.? Really? You Pieces of Crap! Once they get you in, you are in their hands and they can treat you however they want! Go to hell Mccklunky! read more

This place offers you free candy, soft drinks and soda while you are dealing with the sales people. The sales people and finance are very deceptive. They have refined their method of the bate and switch while you are munching on candy and drinking soda pop. The car you are interested in will no longer be available at the advertised price, however, they will gladly show you another car. In the meantime, the finance offer finds a way to belittle your excellent credit rating and offer you sub standard loans at a higher interest rate. This site shows many 1 ratings, just imagine how many people that don't use the internet are dissatisfied with this dealership. Stay away from these thieves. Beep Beep. read more

I recently purchased a 2020 Chevrolet Blazer Premier from Kyle Wolfe and Justin Smith at McCluskey Chevrolet. The process was super easy, they listened, found the car I was looking for, and even delivered the car to me and completed all the paperwork at my home. Everyone was very kind and professional! read more

This is a automotive dealership to avoid. The way they do business makes one think of the "slick" and "sleazy" sales dealer portrayed in many books and movies. They asked to purchased my used Vechicle and offered a "guaranteed" price. When I went to the dealership to close the deal they reneged on their offer even after inspecting The Vechicle and finding no issues. What a waste of time I would never trust this company read more

Their promises have a lot of disclaimers such as the warranty is only for 08 and newer and the 99 down turned into needing 1, 000 down. Guaranteed financing.. I guess not.. The salesmen was nice. read more

I had an appointment at 9:00 am for Service. I dropped my car off the night before and Curtis was the Service Advisor. He told me it would be $99 for diagnostics and that would go towards the repair if I had it repaired there. He also told me would contact me the next day as soon as the mechanic gave him the results. After calling to check on my car I was informed that Curtis worked night shift and did not come in until 5 pm. After 5 I called him back and he told me that he didn't have an update as a mechanic had not looked at my car. I told him I had a 9 am appointment and he said that was just to drop it off and NOT when a mechanic would be looking at it. After going back and forth with him, I asked to talk to a manager. When she got on the phone she said someone would be looking at my car and asked the latest that I wanted to be called. I said text when they found out, but not to call after 10 pm. Curtis called at 1 am and informed me the diagnostics was around $200 and they would have to order a part that would come in early the following week; and would be $354. I gave my approval. Since that time I have called once each week and left a message for Curtis. I was told tonight I could not be transferred to him and I could leave a message. I told the woman I did not want to leave another message for Curtis as I never got a call back from my other messages. I told her I would rather come in to the dealership and speak with the General Manager. read more

Don't look for a used car here. I set up an appointment to see a car and when I arrived, no appointment, and, low and behold, the car had just been sent to auction. Funny, because the salesman had just told me the car had just been shown earlier today. But you know what? He was more than happy to show me other cars! NO THANK YOU! I don't think they had the car! read more

I arrived at McCluskeys at 6:30PM on Wednesday after work. I knew I didn't have a lot of time to work out a deal before they closed so I called the receptionist to let them know I was coming in shortly to see a specific car I found in their inventory. The receptionist made me an appointment and within 10 minutes of my call with her, Ben Schneider, called me to introduce himself as my salesman. I arrived and Ben was waiting for me at the door and brought us over to a private office where we could wait briefly as they finished detailing the car. We were offered snacks as they had a really nice quality snack-bar, soda machines, and Starbucks coffee dispensers to enjoy as your waited. We checked out the car briefly before I was ready to talk numbers. Ben took down some of my info and the price I wanted to pay and then went to speak with the manager. After a few minutes Dan Hoffman, the manager, came over and sat down with me. We discussed what i was willing to pay and he told me what we needed to do to get to that price. GM rebates on their part and a hefty discount for financing through GM. Within 30 minutes, Dan had gotten the price to exactly where I wanted it. NO BS dealer fees, destination fees, add ons, or any other crap. He even got me the APR rate I told him I needed in order to finance with them. Easy as that. I couldn't believe it was that easy to work out a fair deal for the car. Everything was passed over to the finance guy to do his thing. Ben then gave us a tour of the facility. He showed us where the service department was and where I would bring the car in for my free oil changes and any warranty work I may need. They also had lounges, pool tables, observations areas, and cool GM memorabilia everywhere. It was an awesome place to buy my Camaro. We come back and sit down with their insurance guy. He was extremely pleasant professional and great to work with. I noted he even gave me some advice on my insurance policy to save me some money when their was no fiscal gain for him to do so since I don't insure through his company. After insurance, we sat down with Finance who thoroughly went through everything. Paperwork was efficient and the finance gentleman took his time patiently answering my questions and ensuring I understood everything I was signing even though it was now 10:30 PM at night well past their closing time. When we were done with finance, I come out to a beautifully detailed car with a full tank of gas. Ben wished us well and we left. Everyone was a pleasure to work with but especially Ben. He was there from start to finish. His goal was to make things clear and ensure we were comfortable throughout the process. He even called and texted me a week after my purchase to make sure I was 100% satisfied and didn't have any questions. After working with McCluskey, I now have a better view towards dealerships and now see they aren't all manipulative crooks out to screw you over. I highly recommend this dealer and will continue to do business with them. They made buying my car easy and enjoyable. Great first impression for my new baby. read more

Didn't even have the chance to fully get the real experience with this company because no one wants to help you in the first place. Called Friday and asked for a price and labor quote as I had previously done at 2 other companies. I spoke with a gentlemen named "Greg" who was very short with me and in a big rush with a "I will call you back." Obviously didn't receive a call back. Next morning, I called when they opened and no one answered the phone until a half hour later than open time posted. Finally the sales floor answered and I explained that I had called yesterday and spoke with Greg and never received a quote back. She stated they had no employee named Greg and routed me back to the service department. Where I received, you guessed it, NO ANSWER! Waited a half an hour and called back again and then at this point was told they were busy on lunch. She immediately stated she was going to transfer me to the service department without waiting for a response. At this point I was transferred to Greg's voicemail and I knew all hope was lost. This place is the ABSOLUTE WORST!!!! DO NOT WASTE YOUR TIME OR YOUR MONEY. Go to Mark Sweeney. They gave me a full price quote and valuable information. They care about their customers. read more

The service was so good when I took my Curze in for repairs, I'll be buying my next car from McCluskey Chevrolet!

I wouldn't recommend this place to my worst enemy. My fiance and I bought a used Subaru STI at the end of April from Jason at the used lot. We drove 1.5 hours to get this car and spent about five hours at the dealership. Three months later, we are still dealing with this unprofessional nightmare of a dealership. Buying the car was a difficult process in itself, the salesman didn't seem to know what he was doing, and my fiance (who also sells cars) ended up just going straight to the manager. While we were still negotiating and signing papers, our salesman, Jason, decided to sit down with other customers before finishing with us. We were told the car had two keys, which was true, however one of those keys was located at the new McCluskey chevrolet so we had to drive there to pick it up. The key wasn't chipped or programmed so it can't be used to drive a car and we had to pay out of pocket to get a new one. Our temp tag expired on June 5th, and after calling our salesman and the dealership multiple times it took until after the tags expired to receive the papers. We had to call multiple times, and after hearing many excuses, they finally overnighted them to us. Today (July 12th), I looked in my bank account and saw that they had deposited the hold check I wrote them. We wrote this check the day of and then called less then a week later and paid over the phone by credit card. They received the money we promised them on time, yet three months later they are depositing this check, which they were supposed to VOID after they got our payment, and now my bank account is overdrafted. This is by far the worst car buying experience of my life. I have never dealt with a business of any kind that was this unprofessional and all around terrible. DO NOT GIVE THESE PEOPLE YOUR MONEY. read more

The Service Department is pathetic. I took my wife's van in to have the oil changed. While they were doing so, they slammed the hood shut on her prop rod damaging the hood. I was told we would receive a phone call to have the van repaired. Never received a call - I called numerous times and was transferred to various voice mails - no call backs received. I took the van in for her next scheduled service appointment and spoke with folks about the damage to the hood. They knew nothing about it gave me business card for service department manager. This appointment was for an oil change - that took 2 hours and 45 minutes to complete....... The next day I called twice and finally spoke to the service manager. He stated that he would have the van repaired and apologized for service issues. I brought it in the next day and we received a rental car to drive. After two weeks of the van being in their care, I called for an update on when it could be picked up. The operator had no information and they transferred me to a voice mail box. I called back and they then transferred me two other times and said we could pick the van up and it was ready. I don't understand why it is so hard to have simple questions answered. I will never buy another car from this dealership. read more

Professional services, very nice waiting area it's going to be hard to ever think about going to another dealership.

I paid $2000 for the 100,000 mile recommended service for my 2007 Tahoe which included replacing the transmission fluid. The transmission failed 1000 miles later. I learned from a GM mechanic that this is common if the transmission fluid has not been replaced previously. It is better not to replace it at all. McCluskey said this was just a myth and I was just out of luck. I am very disappointed. This is not what I expect from a dealer or GM. I no longer trust the service recommendations. This gives me no incentive or trust to take my cars to McCluskey for future service because I will always question if they are doing something that will cause me more problems. read more

Leslie Turner was excellent, professional, informative and made the experience fun and very, very easy. Find Leslie at McCluskey and settle for no one else! read more

I will never work with this dealership again. I had purchased a used 2011 F-150. I came to find out that they missed critical equipment on there so called "safety Inspection". was promised a new spare tire rod and jack that would be FedEx to me. and here i am 2 weeks later and now no one knows about it. i have bugged the sales manager and the dealership every day, and all i get is "i was off and know nothing about it". this comment came from the exact person who told me he would take care of it. NEVER AGAIN read more

This was my second visit here, oil change this time, and it was just as good as the last. The girl who scheduled my appointment was especially sweet and helpful, she was able to answer all my questions and made me feel welcome. When I arrived, it was the same story and of course my wait was comfortable and enjoyable. read more

Back in November (2012), after being involved in an accident, I made an appointment to bring my car in to McCluskey's auto body shop to be repaired. I was told two weeks in advance that I had an appointment at 9am to get an estimate on the damage to my car that would take, at most, 30 minutes (according to the woman who made the appointment). After arriving at about 8:50am, I ended up sitting in the lobby for an hour and fifteen minutes before the guy who was supposed to be doing the estimate even talked to me, let alone did anything with my car. After the wait, he told me that I would have to get a rental car that day, and then said that I could use Enterprise for a rental car, and he called State Farm (the faulted driver's insurance company) and said that they said it was alright to do that and that it would be covered (he's apparently some kind of representative for State Farm). Three days later, they called me at 11:30am and told me that my car was finished, and that I could pick it up anytime before 7pm at the body shop where I dropped it off. So at 6pm, I showed up to pick up my car, and the same guy who made me wait the last time said "ummm, what?", and I told him that I had received a phone call and was told me to pick my car up. He then said "ummm, I don't know why they told you that, because it's not here." So he called the body shop on Galbraith Rd (where they apparently had to take my car to get the work don), and apparently after I had received the call no one brought my car over. So the guy I was speaking with asked if I could just come back and get my car the next day. By that point I was already upset that my car wasn't there when I was told to come and pick it at that specific location and had rushed after work to get there, so I said "No, I can not pick it up tomorrow. I have things to do tomorrow, including work, and I was told six hours ago to come and get it today", to which he replied that if I wanted it that day I was just going to have to drive to the body shop on Galbraith and get it (20-25 minutes away). The guy at the Galbraith body shop was nice enough to stay late (after 7pm) in order to give me time to get there and pick up my car. After that ordeal, two weeks later I found a charge of $56 on my credit card from Enterprise, so I called them to see what that was about, and was told "Well, State Farm had told McCluskey that they agreed to pay $16.80 + tax per day, and the rental car that they chose for you cost $22.80 per day, so the difference was charged to your card", after I was told by the guy at McCluskey that State Farm would cover the entire cost of my rental car. When he called State Farm, they had authorized a rental car from Enterprise and told him that what they authorized was $16.80/day, but he apparently did not communicate that when he called Enterprise and told them to bring a car, therefore I was given a car that was larger/more expensive than what State Farm authorized them to give me, and yet was told by McCluskey that it would be completely covered. Thankfully, State Farm was great about it and issued the extra money back to me, since the confusion wasn't my fault. Needless to say, I won't be going back to this body shop anytime soon. read more

The sales staff, and the finance department are great. I have nothing but good things to say about them. Their service department however severely lacks professionalism. my vehicle needed a engine replacement. I was told it would be done in a week. almost 2 weeks late no word from them. I called for an update. I was then informed they ordered the wrong engine it would be another week. After I received my vehicle back the engine light came on. I informed the service agent about it. He said he would look into the codes and get back to me. a week later I had to call him back because he never called me. this was the routine. I contacted his supervisor the Service Manager. Just to be dismissed like I was trying to get something for nothing. He then insulted me three separate times in the phone call. I lost my composer after the 1st. I asked to talk to his supervisor he said didn't have one he is the boss there. I contacted the secretary of the owner. She was helpful, and understanding. I informed her of the issues, and that I didn't want anything just an apology from the Manager. He did call me back later with a half-hearted apology. Then wouldn't tell me why he treated me that way. He then insisted he didn't say what I know he did. To be insulted then to have your integrity questioned is unacceptable. So buyers beware of their service department. read more

Stay away from Jeremy Huber of the Service Department. He's nothing but a shyster and will try to swindle more money out of you for services that are covered by GM's warranty (not McCluskey's Powertrain warranty). There's a technical support bulletin that came out regarding my 2014 Chevrolet Equinox's "Oil Leak From Rear of Engine After Extended Driving in Cold Weather". This came out last week on January 22, 2019. Jeremy Huber told me I'd have to come out of pocket ($510 +tax) for some frivolous expense and that labor involved was NOT covered by GM. I knew he was full of it as I had him on speaker and my mechanic told me so. My mechanic proceeded to call TOM GILL CHEVROLET and they took care of everything- and didn't cost me a damn dime. smh. And he did this for what? Money. Only to lose me to another GM dealership??? I really liked McCluskey before this happened but it just takes one rotten apple to make a whole pie taste bad. read more

Horrible customer service. Called 10+ times trying to get ahold of a service advisor and only got voice mail. Don't bother leaving a voice mail because they won't call you back. read more

The whole sales team was incredibly nice, and not pushy at all. I worked with Greg Halko, and he was fantastic!! The dealership was spotless and very well decorated. It really showcased Chevrolet's history, and their technology going forward very well. They had a very comfortable customer lounge, and some nice perks like free coffee, snacks, and one of those pop machines that you can choose your own flavor. Would definitely go there again. Bought the 2017 Malibu and I love it! read more

Since moving to cincinnati 2 years ago I've always brought my cars here for their oil change. Everyone is always super nice! I never dread waiting for my car because their waiting area is by far the best! Freestyle PPP machine, Starbucks coffee and snack...all free!!! oh and can't forget free wifi! lol I can't even do this waiting room justice! I will never go anywhere else! read more

Found a vehicle I was interested in online. Called them to make sure that it was still in stock, got a unpleasant girl who was more interested in getting all of my information than telling me if it was in stock. Told her if it was in stock we would be up to look at it. Gave her type of vehicle and the stock number. Yeah she says its here. Drive 25/30 minutes in rush hour traffic get there drive thru the lot don't see it, get out go inside to talk to sales person. After getting a guy who was already with another customer we ask him about the vehicle, he's going to check on it, be back in a minute. We pull up the listing again online on our phone to get the stock number again. The nice girl at the counter says " is it the red one", me "yes" her "I think we sold that car a couple days ago". Wait a few more minutes thinking he is looking for this car, but no, he has gone back to his original customer. Now I get upset, and say "this is BS is this how you have to get customers, lie to them" not very quietly I must add. The other girl calls the sales guy back and he has a lame excuse about cars coming in and leaving so quickly blah blah blah. My response I GAVE THE STOCK NUMBER, how did the girl at the counter know without looking that it was gone! Went to Kings Toyota and found a car we were interested in. So wasn't a total loss. But won't be going back to McClusky EVER! read more

The service here is amazing. The salesman was helpful and we love our 2014 Chevy Cruze!

I have really tried to give this dealership a chance. But every time I come in for service I drive away to come back because something else is wrong...like today I go to drive away and my check engine light is on. They forgot to connect a vacuum hose...well do you not look at the dash and see the check engine light is on??? read more

I had gone to Mcluskeys in Mason Ohio on 4/15/2014 with my daughter ( whose car it was) to get an estimate for body work. I had previously dealt with Brian Worley on 2 separate claims for a different car. This time however he seemed totally disinterested although I had made an appointment with him. Instead we were seen by another individual ( I hesitate to use the word 'gentleman') This man seemed full of himself and while he was assessing the damage, my daughter and I were standing off to the side. He then beckons us with his forefinger, much like a rude customer calls his server to the table!! My daughter and I are quite sure it was because we were women. And what do women know?! Had we been of the opposite sex, I am almost certain we would never have been treated that way! We were aghast! Also we were given two estimates, one was for a "maybe close match" to the color while the other which was $100more would be an"exact match"! We were also informed that it is hard to get a close match to Royal Blue! Seriously?! Close match and exact match! That,s how you get your customers? I know for a fact( despite being a woman!!!) that Royal Blue is not hard to match. Silver is! Furthermore the estimate we were quoted was off the charts! Was that because the customer was paying this time? Anyway we got another quote from a different company that was $300 less, got the car back in 2 days, were not given any hooha about close and exact matches , car looks fantastic, hard to believe there was any damage AND we were treated very respectfully. I wouldn't even have minded paying more since we were shown such great courtesy. Also I don't know how McLuskey trains their people but in my job we were trained never to palm a customer off to another employee without introducing him/her to the customer if we were unable to meet with the customer ourselves at the appointed time. We would have expected better service from McLuskey especially since we had 2 insurance claims processed for body work. Never again!! read more

Their service department is extremely rude. They don't understand or follow any of GMs recall orders. They would not admit they were wrong even when the service bulletin was read word for word. We will NEVER come here for cars or service. read more

6 Million Dollar Embezzlement is the LEAST of their Issues - DON'T PURCHASE A CAR FROM THEM - Attn: Todd, Brad, Mark, Daniel On Nov 13, 2018 7:50 pm I was researching purchasing a car. I came across Online Cars. I researched the company origin to find out that this on-line service was owned and operated by McClusky Chevrolet dealership located at 9673 Kings Automall Drive, Cincinnati, Ohio. Within moments, I was texted by Todd "your Market Manager for online.cars asking what type of car I was interested in. He gave me the link https://www.online.cars/ and I found a car I liked. We texted back and forth and I told him the stock # A99553YT (A Porsche Cayenne). He shared that "We will deliver the car to you. You will sign the paperwork upon delivery. We have a 100% money back guarantee, which means you have 3 days up to 300 miles to drive the car."..."If you find something 2009 or newer and has under 100K miles it comes with our Free Lifetime Powertrain Warranty. That means your engine, transmission, drive train are covered for unlimited miles and unlimited years". I'm putting this information in quotes as they are taken directly from his text messages to me. I have texts and screen shots to support it all! The car's on-line description confirmed the Free Lifetime Powertrain Protection and the vehicle must pass their extensive 172 point inspection"... The next day on Nov 14, 2018, I was texted by Brad from Online Cars. He provided a quote for my trade-in, asked for my insurance information, told me I was approved and the car would be delivered that night. I spoke to Brad four times that afternoon and I re-confirmed the warranty information and the three days return policy. He confirmed what Todd had texted to me the previous evening. Mark Miller from the finance department called me to go over the paperwork to expect later that night. At approximately 8:00 pm the evening of Nov 14 my car was delivered. As they unpacked the car I was presented with the paperwork....lots and lots of paperwork. It was 28 degrees and dark outside and he handed me the clipboard outside. I signed and off they left. The following morning I reviewed the paperwork and noticed a single piece of paper regarding the warranty. I was confused by it so I called Todd. He stated that the document stated that I would not have the full lifetime warranty if my car was a twin turbo. And since my car was NOT a twin turbo I had nothing to worry about he said. Nov 16, 2018 2:56 pm: Texted Brad. "Hi Brad. I got the car washed and it appears as though there is a small crack on the passenger side windshield. I wanted to make certain I asked you within the 3-day 300 miles timeframe." Fast Forward to May 15 2019...I call the dealership and ask for Todd. Surprise he no longer works there. So, I explain that I would like to schedule a service under my warranty for the windshield and also the A/C is not working. I am transferred to service who without even opening a file or asking my name just the type of car she immediate says, "I'm sorry but no exotic car we sell has any warranty". She transferred me to Todd's replacement Gregg. I explain the issue and he tells me to phone Mark Miller who was off that day. The next day I call and Mark Miller has no voicemail. So, you try to get him and you just enter circle land for phone calls. I left a detailed message with the person who answered the main line and texted Mark asking him to phone me. I received a text back simply saying, "Try my desk number". I tried several times for the next several days...nothing. After being ignored for several days I brought my car to another place to get an estimate since it was 85 degrees in Columbus and with no A/C it was no fun. The A/C fan needed to be replaced at a cost of $1,800.00. I call back, Mark Miller is endlessly unavailable now. I spoke to Gregg. I told him I was very upset and that I felt deceived. He did offer to take the car back, however since I needed to replace the "nearly new" tires they told me were on the car. Its all-wheel drive and the tires did not have enough tread I needed all new tires within 45-days of owning the car at $1500.00 in cost. DO NOT BUY FROM THIS DEALERSHIP. THEIR "WARRANTIES" AND "172 POINT INSPECTION" ARE PURELY FICTIOUS. read more

I tried to get a loan with Drew in finance, he promised to call me back in 20 minutes but never did. I called him back and he promised to text me when he had answer that was the 18th of September and has not replied to my message or my text. read more

I took my car for an oil change, when it was returned to me the hood had a 4 finger greasy handprint on it from the oil change person. There are drops of oil all over the front of the car. Complete incompetence displayed by your service department. How could you return a car to a customer in this shape! I will never buy another car from your dealership and am considering giving up the warranty so I never have to return to your company. This is the second incompetent experience with your service department. My previous visit resulted in the service dept losing my keys for about an hour. read more