My salesman was great during the buying process but everything went south as soon as the papers were signed. My salesman, Joey, kept telling me that my car would be shipped on this day, the day would come and it wouldn't get picked up, this happened at least 3 times. I had to keep asking. Finally, over a week later it gets picked up. I was then told multiple times that once it was picked up he'd provide me with a tracking number so I could track the car, never happened. I was also told that someone from the buggy service delivering my car would reach out to me as soon as it was picked up, did not happen until ONE hour before my car was being delivered. I was then told by my salesman that for my troubles his manager said they would make my first car payment.. still hasn't happened and after multiple times of Joey telling me that "he's checking in on it", "he'll have an update within the next 24 hours", etc, I am now not getting a response from anyone. Not my salesman or his manager. Also to top it off, the car that I bought was BRAND NEW, and they gave me a beat up key fob and the second key fob doesn't even go to the Trax, it's for a trailblazer. He also told me this was being worked on and they'd send me a new key and set me up to get programmed. Nope, nothing. I have given it over a month (bought the car in February) and I have still seen no effort from them making this right, other than when I check in and get told more apparent lies, so I'm finally making my review that was asked for back in February. While they did help me while I was in a pinch for a car, they have been absolutely awful in any other aspect afterwards. I have now left multiple messages with the salesman, the manager and the owner with no response. I will gladly offer proof if anyone wants it for this dealerships bad practices. read more

AVOID THIS DEALERSHIP AT ALL COSTS! let me start by saying I am a return customer, before this I bought a new truck from them and had rust issues three months in that I was told was normal and they would not fix it... After I bought the car & was filling out the paperwork, they took it to detail it and somehow scratched the front driver's corner panel & bumper. They tried to hide it by opening the driver dore and rushing me into my car but luckily I looked it over and found the scratch. They agreed to fix it if I brought it back which I thought was nice It took 3 weeks to get an appointment to fix my car, and when I got it back they had not fixed it but rather crudly spray painted it and theere were visible paint runs and you could still see the deep scratches through the paint, as for the bumper they ground it down with a grinder and left groves that have sense changed color in the sun. I called the dealer they hung up on me twice so I drove to the dealership and no one would help me infact management told me I had to talk to someone who wasn't there and then went back to BSing with his friends in his office. It's been 4 weeks since my car was "fixed" and I have not gotten a call back or been able to talk to anyone at the dealership without giving me the run around. I would advise to avoid this dealership at all costs. read more

I referred a friend while I had a buddy work for this company. I was told referral money and bonuses upon a sale were guaranteed. That was back in april/may. My buddy got approved and loves his vehicle , but I was personally never reimbursed or given a dime. Lousy to tell people referral money exists, when clearly it doesn't. Won't be referring any more people to this online dealership read more

Not impressed with the sales department at this dealership. Been working with them for 5 days and still have not been able to get an estimate on the purchase of a new car. I even sent them a build on what I have been wanting 3 days ago. I kept getting excuses versus results. First it was the sales manager, Justin, is the only one here because the others are sick...he is really busy....then because they can't find the vehicle I'm looking for then other excuses due to trucks selling quick....doesn't explain the build option that I emailed to them, which was what I was told they would need because they would just order it from Chevy since it was difficult to find. Funny thing, I contacted another local dealership in the area and provided them the same information. I had an estimated monthly payment returned to me in 45 minutes....which impressed me considering now it's been 5 days into working with McCluskey and I still have no information on a payment. In addition to the above, I contacted the sales person, Tiffany, and expressed to her their lack of care and customer service. I was told Justin would call me shortly. A day later I still have no calls or voice-mail. I think it goes without saying that if you can't provide good customer service at the start, then that tells me plenty about your priorities and service. I would not recommend buying a car from this dealership, plenty of others out there that are willing to EARN your business and not waste time. Feels as though they are not concerned with anyone individual being a high volume dealer. If I could, they would be rated at 0 stars. read more

I was initially exhausted because this went back and forth for so long. It was draining, as it is now. There were serious family illnesses and then with covid-19 upon us. I have talked with numerous individuals along with a referral attorney and they advised that there is no doubt I pursue this. I have also filed with the Attorney General and sent a certified return receipt letter to Keith McCluskey, which has been received and signed for. The BBB is working on this and in addition, In talking with a local television station that helps consumers, they not only strongly encouraged me to pursue this, but also provided guidance, along with GM Corporate. Showing my mechanic and others along with another dealership the emails, estimates, and service videos, they were shocked. The real question is, why did YOU call and say it was ready to pick up it was all finished and ready to go !! and then the next morning you call and say the pistons, cylinders and possibly more were damaged? YOU drive it and THEN all of these serious issues have to be done? Something this serious would definitely be found on the initial diagnostics and your multipoint safety inspection you completed - the service video you provided said nothing else was wrong. It was a well taken care of vehicle only needed the harness repair. And then upon picking the car up to be moved/towed, the service tech states an engine rebuild is necessary? Even other employees of yours were dumbfounded. It is without question, this happened while in your possession. You keep saying how many thousands of satisfied customers you have,,, you have an equal amount of thousands if not more, that are DISsatisfied. read more

This is one cool dealership. My boyfriend had recently purchased a Chevy from a different dealership but realized the his window was not rolling down all the way. We stopped by in the evening one very snowy night to see if they could squeeze us in. They were slammed, you could tell, but still they treated us like their most important customers and assured us they would work us in, if we didn't mind waiting. Then she even apologized that they would not be able to wash the truck like they usually do for typical service appointments because of the weather. Such amazing service. The amenities in this place are off the hook. Complimentary Starbucks coffee, candy, soda (from one of those cool mix and match Coke machines, TV's, plush seating areas, office area, and a relaxation room with massage chairs. Not your typical dealership by far. A+ service and a wonderful experience. read more

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The Lifetime Powertrain Warranty is a complete scam. I declined getting a tire rotation due to brand new tires and this voided my warranty. They won't tell you that your warranty is voided until you try to use it. The service rep showed me a copy of the lengthly Powertrain Warranty contract and said I should have read the fine print. read more

2nd review for this dealership. We purchased from the Fresh Store start program in Jan. The dealership is in Ohio and we are in Texas. We selected the vehicle we wanted and we were promised a Saturday delivery. We met the "Driver" on Sunday This gentleman did not explain anything about the contract except across where to sign. He just wanted to leave us and catch his flight home. My husband, George, had to drive him to the airport. We were never told about the situation on the tax, title and license fee or that we would be responsible for the title and license fee. We were promised by our salesman that he would be in contact in three months to look at a lower payment or lower interest rate or even possibly a different vehicle. Never once heard from him. Sent text messages, no response. Left phone messages, no response. Spoke to his supervisor, told me the salesperson had health issues, but he would call back. Two weeks later I get a call from the salesperson, no health issues, but his mother died. He failed miserably at resolving our issues, called the dealership to speak to an executive, and have not ever gotten a phone call back from her. They only care about the $$$$$ line not the customer. I removed the first review I left because the salesperson asked me to because the higher ups were "Riding his ass" I removed the review and he has been out of site out of mind along with everybody at this dealership. They do not care about their customers. Avoid this dealership. read more

Predatory at best as they are part of Online.cars. During a bankruptcy they reached out to me regarding a vehicle that I did need. I gave them specs on what I needed and they delivered a lemon. They did not disclose that the truck was Canadian and had extensive electrical work to convert from Km to MPH which caused extensive electrical malfunction, it came with an after market lift that I did not ask for , which caused thousands of dollars in repairs, sensor issues that caused the truck to stall on the highway WHILE DRIVING, I had to pay for a brand new transmission, a leaking manifold, busted ball joints and control arms that put my family in danger. Did I mention, I have only had it for a little over a year? These issues started early on and I called, emailed, texted, left message upon message and NO ONE got back to me at all. I am not disappointed, I am disgusted. At a time in my life where everything was already upended, this company cost me THOUSANDS in repairs and the truck is not drivable at this juncture as I don't have the additional 8,000 dollars to repair everything that is wrong with it. Stay clear of this company, nothing but headaches. read more

long story short bought a used car with them was told it was covered under warranty right away even though it had aftermarket parts installed anyways the car felt a little funky at the beginning but they reassure everything was fine and inspected and covered under warranty giving that the car was a 2019 with 17k miles couple days later the motor went out supposedly it wasn't covered for another month they made me wait 2 months for the car to even get pulled in to be checked didn't provide rental at all and also when they did get it was told lies about what I needed and was just trying to upsell me more stuff than what I actually needed after a 3 month wait car was finally ready after going over invoice they completely lied about what was installed specially when they said they had replaced the aftermarket turbo to a stock one possibly to void my warranty later when i would come back for future repairs anyways i took it home and on the way home I noticed it was smoking so I called was told it was just residue and also the car still wasn't running perfectly couple weeks passed and I took it to another shop to verify work done to work and was told that they lied also the car was leaking oil i was like that's not possible I was told they was replacing the motor etc etc turns out they took it apart and replaced the one part that was bad instead and left it leaking after I notify and confronted them they brush me off and told me I had to wait more than 30 days for them to inspected because there mechanic who did was on vacation when they did check it they said oh no we didn't touch that leaking part when I did research and asked the other dealership and mechanics they advice to take them to court because they flat out lying ended up taking the car back home couple days later car catches on fire fire department determine it was from the bad oil leak of the so called engine replacement they did they never owned up to anything worse experience ever the only person that was helpful was the sales person other than that I wouldn't buy another car from them read more

Jake Chapman was very helpful we had a complicated financing situation and he did his best to advocate for us and secure financing. Ultimately we decided to buy another vehicle. But he took a lot of time to help us and find us a vehicle that had everything we requested. I would definitely recommend him. I actually felt guilty that we decided on a different vehicle he was so helpful. Also the new dealership at kings automall is gorgeous, and they offer free drinks (like as in a whole coke freestyle machine that the customers have free reign to use (it's the little things :-) ) read more

I called last week to ask if I could move back my scheduled appointment and Taya answered the phone, she explained to me she did not see my original appointment but to not stress because she could still get me a new appointment for the time and date I needed! She was so helpful and made the process quick, easy and stress free! Thank you again!! read more

Horrible customer service. A waste of time and money. Avoid this dealership. Very disrespectful employees read more

HORRIBLE EXPERIENCE! I had an appointment for oil change & tire rotation. My truck sat for an hour before they even took it back! Why make an appointment then? This caused issues of me going back to work later than expected. Then after driving to work & back several times through the week we discovered 2 of the lug nuts on the same wheel were loose enough for me to turn with my hand & they had screwed up the wheel cosmetically. So I take it BACK out. They agree it's not right & agree to resolve the situation. I played hell getting my truck back. They had it for over a week for a small repair that normally takes 1 day. They finally tell me I can come get it. I tell them I'll be there at 11:00. I get there & my truck is STILL NOT THERE. I had to wait in lobby - again late getting back to work. NEVER AGAIN MCCLUSKEY!. NEVER AGAIN! read more

This place is Amazing, I have bought alot of cars in the past twenty years , I have never had such a comfortable and smooth transaction. I had the pleasure to meet Josh and he helped me and my wife out from the moment we walked through the door . Made us feel like family every step of the way. Good credit, bad credit no credit you have to go and check this place out, read more

Don't believe the guarantee approval that is not true that is just to get you in the door. And the sale people are very quick with you cause if you say credit is not good seem like they don't want to waste there time on you cause they don't get paid unless u get approved lol!! read more

I've bought one car from them and several parts never had an issue. Not a fan of keith mccluskey, that being said never had an issue with the services at the either dealership. read more

Follow up. They have failed to provide me necessary paperwork for my purchase as required by law.

I bought a car brand new 2021 trailblazer. I found one with most of the options I was looking for in an suv. So I decided to buy it. it has been with them back and forth the last month and half. They seem to not be able to fix it. I work extreme hard for this car. I paid it off in 6 months of getting it. I didn't want a car payment or repair bills. It looks like now I just have to get a new car. I do not feel safe at all driving it. No one is giving me answers. I have been blown off. I asked a manger to call me clearly not a priority at all. Going with a huge place isn't always the best. Columbia Chevy is where I bought my last car and they were always good to me. I am still in shock this is actually happening. I just never expected this to happen to just a new car. Think twice before buying a Chevy. I spoke with Chevy customer service and my options just sucked. read more

Dan Little was amazing to work with. I went in hoping to find a car, and walked through all of the lots at Kings Automall, but he stopped what he was doing and gave me above and beyond service when he already had people coming in to prepare for. I then had to wait on an insurance check, and he made sure I had what I needed. He wasn't satisfied until I had what I wanted. He went above and beyond in so many ways that I couldn't buy a car anywhere else because his drive and hustle deserved my business. Forever a supporter. read more

if i could give them 0 stars I would. first they were pushy calling an texting daily i applied for a car loan through Credit Karma and was sent to them for whatever reason. they are nearly 2 hours away from me but they run onlinecars.com, i repeatedly told them I am not comfortable with buying a car that i have not seen and does not meet my needs. they gave me an approval for $16,500 and wanted nearly $5,000 down. I can buy a used car from someone's driveway for $5,000 and not have a payment. they can't get me into the type of car I need and their loans are predatory with large down payments and fees added on to still finance the $16,500 meaning my $16,500 car would actually cost me $21,500 plus interest. i told them i didn't want to go forward with it and they sent me a text back making it sound like they couldn't get me into a car but they'd like to keep my information for future and i said it's not likely and they sent a text back that had a clip from Ace Ventura that said Alrighty then so i responded with its definite now and blocked them. I don't recommend doing any business with them at all. read more

McCluskey Chevrolet - Car Dealers Near Me - Cincinnati, Ohio

I purchased a vehicle in December via the internet and was very happy with the process, in the beginning that is. The vehicle and paperwork were delivered to my home in Indiana. I inspected the car, very happy, signed the paperwork and thought all was well in world. How wrong I was. We had to switch lenders and add my wife to the loan, not an issue with me. A driver was sent with the new paperwork, we both signed all the places needed and was told we will receive our copies via USPS. Never gave it another thought. As of today, March 8th 2020 we have still not received the copies of the paperwork. Had to jump through hoops at the DMV, purchase a second temporary plate at our expense. I have no proof that we own the vehicle. Emails have gone unanswered, my salesman, Glen S and the Finance Manager KC are absolutely worthless!! Buyers beware. read more

This dealership is awful On 4th Rhino liner from mccluskey. Peeling up . Aug 18 2020 was the last one .. bought my truck 2019 November new silverado. I have plenty of pictures. Reasoning for not guaranteeing is because I have chain in my bed . They said I use a chain it voids Rhino liner By Keith mccluskey Karen shepherd Dallas at Rhino in California An Dan the tech . Its worthless & awful service. Keith mccluskey won't call back he has Karen shepherd to text you. Only thing mccluskey is about taking your $$$$$ Thanks Joe Retzler & Jennifer Ramsey read more

Bought a car had for a month before it started making noise took 3 months for them to get ahold of us trying to fix it told us to take it to a local shop they told us the shop was lying warranty wouldn't fix it would never buy a car here again no one should they basically told us they didn't care and that it was my problem after they sold me a car with a broken drive shaft and a busted transfer case read more

Spent 20k. Can't even get a call back for service. Called twice. Told I would get a call back. It's 2 days later and still no call. read more

If I could give zero stars I would. I purchased a vehicle from McCluskey Chevrolet in October of 2021. Within the first year of owning my car I had serviced it 5 times (a total of over 50 days) for a continuous clutch issue. After servicing it 5 times they were never able to come to a conclusion for the issue. Now, that my clutch is completely broken they take no responsibility and magically have NO service records of their work on my vehicle. I now have an almost $3000 estimate to have my car running again. Service center was very rude to me throughout this experience telling me to "learn to take ownership of my vehicle" as if paying for it and servicing it regularly isn't enough. NEVER buy a car from here. I am considering getting a lawyer for this matter. DONT BUY A CAR FROM HERE!!! read more

02-05-2019 My salesman Donald Butts was great. He worked with me through the entire process and seemed genuinely interested in getting to know my preferences when it comes to a vehicle. He was fully engaged and charismatic. We worked through some issues and I got the vehicle I wanted. So if you go, ask for Don. He also made a great hot chocolate for my wife The reason for the 4 stars is because apart from the sales aspect, I felt like waiting around and negotiating wasn't with the buyers best interest. Finance turn around took longer than what I wanted. I didn't mind the money down or the pricing, however , it shouldn't take multiple negotiations on the monthly terms. They did give me a fair value on my trade in. read more

Won a free oil change, 27 point inspection and car wash at the Reds Game. Seemed too good to be true but indeed it is! Called on a weekday to set up an appointment and they gladly offered weekend and evening hours. I scheduled midday on a Sunday, Mothers Day to be exact. Despite the holiday, everyone at the dealership was so nice! From the moment we pulled into the service station, we had great experiences from all employees. It took just under an hour so we were able to look around at the new and used cars as well as take a break in their lounge... let's talk about the lounge... is it possible for a dealership to be considered lavish?! It is SO nice inside with a lovely free snack bar, free Starbucks coffee, free Coke fountain station and a huge big screen TV to catch the game while you wait. The service itself went great and our Ford came out sparkling clean and running smoothly. Yes, a Ford at a Chevy place; they accept any car to service! Great experience! read more

Purchased a car back in July and had it delivered to Maryland. Tyler was great and made sure everything went smoothly. I was provided with lots of details, photos and videos and the car arrived in the condition as described. Would purchase from them again read more

My wife and I purchased a 2018 bolt back in September which is less than 6 months ago at this point. A couple days ago my wife was driving the car and a message came up saying "propulsion power reduced" and wouldn't let her go past 30mph. Upon researching the vehicle will need to be looked at. We are getting it looked at soon but Mccluskey was no help in trying to take care of us while it's being serviced. We asked about getting a rental and we were told there isn't any available until the following Friday. We asked about towing and since it's been under 6 months you'd think that would be covered as stated on their website but no we were told it's not covered. Any time I'd ask about the warranty the lady on the other end would automatically say no. She couldn't even guarantee that the service would be covered. My wife followed up and got the same rude responses from the same lady. There was no incentive to help us in any way. We were continually told to talk to the sales dept about getting a rental and then again told to talk to service by the sales team. We were directed back and forth with no resolution. So ultimately my wife talked to Bob Pulte Chevrolet. They got a rental, an appointment and what do you know a free tow in the same day. Needless to say Mccluskey is unhelpful and only looking to make a sale. Do not trust them. read more

I was called by the sales team not the other way around. During the process I expressed my concerns with the dealerships ratings and I was shut down. I guess I'll never know. Best wishes. read more

Terrible customer service. I called the dealership a couple times trying to find out information about a specific vehicle I saw listed online. Someone would take my name and number and say someone else would be getting ahold of me with more information. No one ever called. I would however get texts every couple days from different salesmen from a 1888 number asking when I would be coming in. Not much ever came of that, and still no one ever called. Then finally a salesman named Xander was responsive and told me that the specific vehicle I was inquiring about was on the lot. Asked again when I would be coming in, said it was best to make an appointment in case the car sold to someone else so the could let me know. Well my husband showed up, and guess what, the vehicle was still in transit and already sold. A big waste of time. Ive called the dealership to talk to management about my experience but was sent to someone's voicemail, I don't remember her name. Ill be shocked if I get a call back. read more

Appreciate owner reaching out via yelp almost a month later and referencing Karen. She's their "fixer" and she offered me $500 service credit on an app I loaded of theirs. The funds never came and she's the one who referred me to their 'national search' only to be told by Ray that he looked at the upcoming auction listings nearby and didn't see a similar car. Story ended well because I bought a better vehicle for less at the Cadillac dealership in Cincinnati. read more

Beware of this dealership. They post fake ads or bait and switch ads online. I called about 2 different trucks in the last 2 days. One truck supposedly had a deposit put down. The next truck was supposedly sold 8 months ago, but still remained online. Buyer beware. read more

Made an appt to have my truck looked at on July 26th. Earliest appt they had was august 9th. Waited 2 weeks for MY SCHEDULED APPT. Dropped off my vehicle and was told they were really busy so they probably wouldnt be able to get to my car that morning. 3 days later on 8/11 i get a text saying they havent even looked at my car yet, so no updates. Called yesterday 8/12 to talk to service manager. No answer. Left message. Called again today 8/13 and talked to someone in service department no update on my truck because guess what? It hasnt been looked at yet... 8/13 sent an email via the website. 8/14 havent heard from anyone yet... No courtesy vehicle offered. No consideration for my time or vehicular needs. I guess they just will get to my truck when they get to it... this is not ok!!! Whats the purpose of scheduling an appt? Arent your customers time just as valuable as yours??? I rely on my truck for my family and work!!! read more

I got pre qualified for a car loan on a Mercedes CLA 250 yesterday. They told me that it would be ready and waiting for me out front for my appointment today at noon. When I got there and spoke with a salesman he told me to have a seat and he would pull me up in the system. After about 60 seconds, he told me that they couldn't finance the car because of the salvage title even though it is advertised with a clean Carfax report. I was told that I could still buy it for cash or look at a different car. I asked to see a manager and got to after about 10 minutes. I asked why they didn't mention this yesterday and they told me that they didn't know. I asked about there $1000 finance guarantee and the manger's response was "Huh....No!" I'm a total and permanently disabled veteran living on a fixed income and I can't afford to waste my time or money. I'm only giving them 1 star because I can't give them zero. read more

Purchased a car 2020 February. Have received the worst customer service in the 3 to 4 times I've brought this car in to get serviced for oil changes and other issues. Scheduled an appointment for 8:30 in the morning. Didn't hear a word so I called only to find out they have not even looked at my car. Saying they may look at it Monday or over the weekend if they have time. Don't tell me you have a scheduled appointment for me and you do nothing. Rude customer service by a blonde woman I cannot remember her name. There have been times when I have pulled in for an oil change and was not acknowledged for at least 20 minutes. I don't know why I even came back here for this last time. I keep thinking I'll run into a competent person and NOPE. This has been so disappointing. Please , never go here --you will regret it! read more

I'm completely blown away! Complimentary: snacks, coffee, soda, massage chair in the relaxation room, water and chocolate on your way out ... McCluskey has taken a typically mundane chore and turned it into an experience! Thank you all so much! When it comes time to trade in the 2015 Malibu, I will not be shopping around. This is the place! read more

McCluskey Chevrolet - Free snacks - Car Dealers Near Me - Cincinnati, Ohio

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Called to see if they had a car to test drive and drive an hour to get there and all of the sudden when we got there the car had a recall. This is a complete lie, they just didn't want to let my son test drive because he looks young like he couldn't afford the car. Piss poor service is costing Chevy a $33,000 sale read more

No complaints on the buying process. After sale support is non existent. I have called and left messages with the finance department and they will not return calls. This will result in having to go in person resulting in a 50 mile round trip to get my issue resolved, hopefully. Evidently they assume no accountability. Robert M. read more